Name:________________________________________ Program & Year: ____________ Score: ________________

Course & Cat.#: Psych 213 Time: MWF 5:00-6:00PM Teacher: Jeric Anthony S. Arnado, MAGC, RGC Date: April 24, 2020

Type of Activity:
⎕ Concept Notes ⎕ Laboratory ⎕ Individual ⎕ Quiz ⎕ Formative ⎕ Summative
Drawing out the best
in you! ⎕Exercise/Drill ⎕ Art/Drawing ⎕Pair/Group ⎕Others, specify_____________________________

Learning Activity Sheet # 13

Lesson/Topic : Organizational Communication

Learning Target(s) : (1) To identify the types of organizational communication;
(2) To practice some of the communication methods.

Reference(s) : Aamodt, M. (2010). Industrial – organizational psychology (6th edition). Cengage learning

Concept/Digest

Continuation of previous module

3. Vertical Communication

The communication among employees at the same level and can involve job related
information as well as informal information.
GRAPEVINE
It is an informal communication which provides employee with into, power and
entertainment.
If communication is done without maintaining the formalities prescribed by
the organization, it is called informal communication. The basis of informal
communication is personal or informal relationship between the members of a
group. It is also known as grapevine that takes place when the people of an
organization or group, especially of same level or rank gather or meet tighter and
discuss informally. It has no definite pattern or direction though it is largely
horizontal in nature. It is a complex web of oral information flow linking all the
members of the organization. 

Four Grapevine Patterns:

1. Single-strand grapevine – someone passes the message to a person to another person until someone
breaks the chain.
2. Gossip grapevine – one passes the message only to a selected group of people.
3. Probability grapevine – one person passes the information to fewer employees – they randomly pass
the message.
4. Cluster grapevine – tells few employees the tell in turn to few selected others.
Interpersonal Communication

Involves exchange of a message across communication channels from person to another.

PROBLEM AREAS:

1. Intended message vs. message sent

Sender must know what she wants to say and how she wants to say it. A problem may occur
when the message a person send is not the message she intended to say.

2. Message sent vs. Message received

Factors affecting communication may involve: actual words, nonverbal cues, communication
channel, noise, and paralanguage.

3. Message received vs. Message interpreted

Even the message was relayed properly, it is still subject to receiver’s interpretation which
greatly rely on the person’s listening skills.

STYLES OF LISTENING

 Leisure Listening. Practiced by “Good time” people who listens only for words that indicate
pleasure.
 Inclusive Listening. Listens for the main ideas behind any communication.
 Stylistic Listening. Practiced by the person who listens to the way communication is spoken.
Doesn’t listen unless the speaker’s style is appropriate.
 Technical Listening. Listens to the facts only, and sometimes lose the meaning it entails.
 Empathetic Listening. Tunes into the feelings of the speaker.
 Non-conforming Listening. Attends only to information that is consistent with her way of
thinking. If he does not agree will not listen.

Assessment:
1. You are an HR Manager in a construction company. Make a memorandum informing your employees
of a Special non-working holiday (Labor Day on May 01, 2020).

NOTE: Email the document at jericanthonyarnado@gmail.com on or before April 27, 2020.

File name should be <Lastname, First Name Initial, ActivitySheetNo2>, example: Miego, A, ActivitySheetNo2
DO NOT COPY & PASTE from the internet. INDIVIDUAL