Letter of Transmittal

Date: 18.04.2013
To
The Course coordinator
Department of marketing
Jagannath University
Dhaka

Subject: submission of the research report on “A study on the development of e-banking in

Bangladesh”
Sir,
Showing great respect and honor to you, I, Md.Ismail Hossain bearing ID: 091740, going
to submit my long desired research paper on “A study on the development of e-banking in
Bangladesh” which you gave me to increase me depth of knowledge regarding the sector as a
student of BBA. I am really thankful to you for your excellent supervision and co-ordination. I
consider my self as fortunate having a good teacher like you. I got huge practical knowledge
completing my job from both indoor and out door curriculum. Undoubtly it will help me to build
up an objective oriented career in this competitive age. I tried my best to present a fully
described report on the topics but as I am new in this arena it has become a hindrance for me.

Therefore, I pray and hope that you would grant my research paper irrespective of errors and
mistakes as a novice and make my hard labor successful.

Your sincerely

Md.Ismail Hossain
ID: 091740
Department of Marketing
Jagannath University
 Supervisor’s Certification
`

This is to certify that the thesis paper on topic “A study on the development of e-
banking in Bangladesh. For the degree bachelor of Business Administration (BBA)
Major in marketing to Jagannath University
carried out by Md.Ismail Hossain bearing ID: 091740
No part of the Dissertation report has been submitted for other degree. The thesis
paper of Md.Ismail Hossain is approved and accepted in quality form.

Md. Zakir Hasan Talukder

Lecturer
Department of Marketing
Jagannath University
 Acknowledgement
Last no the least actually human is social being so they can’t do anything without
others help it is the universal truth. I think no exception about me too. For this
reason I pray for them to the almighty Allah for their success.

First of all I thank my creator for helping me to complete my thesis in the right
time to ALMIGHTY ALLAH

Secondly I thank to the person who guide me all the time and whom I disturbed
much regarding various matter on my topic and he is my dear supervisor" Md.
Mahabub Alom sir’ because he was very concerned about my thesis work.

Then I want to thank the employees of the DBBL, IBBL, BANK ASIA AND some
other banks who were really helpful to provide me information cordially.
Then I thank to the respondents of my questionnaire whose valuable comments
help me made a good and pragmatic research.
Then I thank my all friends with whom I always made contact and discussed
various matter to improve my thesis paper.

At the end of my Acknowledgement I again wish their successful life.

 Executive summary
‘Banks are now in my pocket’ once upon a time it was a unbelievable dream for us but in the
modern age it has come in true why not if I can perform my banking from my pocket any time.
The slogan is verily true through the e-banking i.e. mobile banking. Here I have described all the
matters related to the e-banking.
It is a part of e-commerce. To implement e-commerce, e-banking is must for a country. E-
banking is being performed through some mechanism such as the following services:
 Core Banking
 Cluster Banking
 Phone Banking
 SMS Banking
 Internet Banking
 Various Cards
 ATM Shared (VISA/MASTER)
 ATM own (VISA/MASTER)
 EFT
 SWIFT
 PC Banking
 SWIFT
 PC Banking
 POS Terminal
 Banking KIOSK
 Offline Branch Computerization

Bangladesh is trying to utilize this system though they are lagging behind far from other
neighboring countries. DBBL and other private owned banks are advanced then the public banks.
Generally in Bangladesh e-banking is carrying the following function:
 Account management
 Bill payment and presentment
 New account opening
 Investment/Brokerage services
 Loan application and approval
 Business-to-business payments
Here Bangladesh is facing some impediments to implement fully e-banking all over the country
such as:
 uneducated people,
 lack of skilled human resources
 lack technology based teaching
 lack of capital
 network problem in some region
 communication problem
 corrupted the higher authority
 lack of highly motivated entrepreneur

In spite of these obstacles remains but Bangladesh is heading towards its vision. University or
educated people are very conscious about using these services but illiterate peoples are also
improving day by day. Here a table has been given showing the various software used, vendors,
service provided by the different banks of our countries.
Many consider it as an expensive mechanism and cost enhancing for the banks. Many also
consider it as unsafe and inappropriate for the country like Bangladesh.
Again many think it as safe and sound by full. They are happy for cost reduction and time saving
and coping up with the updated world.
After all e-banking is a challenge for Bangladesh, now it is the matter to see how much we can
be success in this field.
“an umbrella term for the process by which a customer may perform banking
transactions electronically without visiting a brick and mortar institution”

Vedio will given..okay…google drive link will

be given