CUSTOMER SATISFACTION SURVEY TOWARDS V EXPRESS

1. Please select the number of years that your business has been working withV
Express Logistics.

Under 1 year

1 to 3 years

3 to 5 years

5 to 8 years

More than 8 years

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2. Do you do business with any other logistics supplier other than v expressl?(rate in
comparison to our competitor)

 Superior, V express is  Good, I consider v express when Fair, V Express is

my first choice choosing a supplier Equal to the peers

We welcome your comments and suggestions

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3. Please rate the overall level of service provided in your most recent experience
with V express.
Superior

Satisfactory

Average

Unsatisfactory

Poor

If improvement is needed please explain

 CUSTOMER SATISFACTION SURVEY TOWARDS V EXPRESS

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4. Please select the amount of time that it took for us to respond to your most recent
quote request
1 hour or less

3 or more hours

1 day

2 or more days

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5. Did our quote response time play a positive or a negative role in your decision
when awarding your business to a supplier?
Positive

Negative

Quote response time did not affect my decision

Please explain your answer.

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6. Please rate the customer service representative you spoke with most recently.
Please indicate whether you agree or disagree with the following statements:

 
Strongly Agree Agree Disagree

The customer service representative was very Strongly

courteous Agree  Disagree
Agree

The customer service representative handled my  Strongly

call quickly Agree Disagree
Agree

The customer service representative was very  Strongly

knowledgeable Agree Disagree
Agree

Please feel free to enter any additional comments regarding our customer service
 CUSTOMER SATISFACTION SURVEY TOWARDS V EXPRESS

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7. Please rate the accuracy of our document processing and invoicing
Superior

Very Satisfactory

About Average

Somewhat Unsatisfactory

Very Poor

If improvement is needed please explain

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8. Please rate the effectiveness of V Express communications in the following fields
  Excellent Above Average Average

Export shipment details including

estimated time of arrival Excellent   Average poor

Import shipment arrival and delivery

time information Excellent   Average poor

Customs clearance information Excellent   Average poor

Notice of delay in delivery Excellent   Average poor

If improvement is needed please explain

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9. Would you recommend V Express to your peers?
Yes

No

If you answered, "No," please explain

 CUSTOMER SATISFACTION SURVEY TOWARDS V EXPRESS

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10.Have you had any problem with your goods and packages sent
through our company?
Yes

Do not

Other:

100  caracteres restantes

11.Do you know our promotions?

Yes
Do not

12.Why you choose us as their logistics solutions company?

Variety

Quality

Other:

100 caracteres restantes

13.How do you rate our company on a scale of 1 to 5?

Five
Four
Three
Two
One

14.Do we need to improve our service?

Yes

Do not

Suggetions: