ALL RIGHT PRIVATE ENGLISH

Name: _________________________date: ________

Write some sentences using the bottom expressions:

Eg: Thank you for calling Mr. Smith, It´s my pleasure to help you:

HOW TO OFFER AN EXCELLENT SERVICE TO A CUSTOMER

There are sentences which are reassuring and opening a dialogue, making
customers sure that they are heard and will be satisfied. For the client too, it's
important to know these expressions and to be able to recognize them in the
Consumer service rep's mouth.

1. It's my pleasure! = taking a servant position = offering the best possible

service.
2. I'd be happy to recommend... = find suitable alternatives
3. Thanks for choosing us! = THANK customers for choosing you...
4. I'll find a solution (right away)! = dedicated to finding solution

5. I'm doing everything I can.../ Let me get this right/ I’ll keep you updated...

6. I understand your frustration. / Bear with me and I'll take care of it ASAP/
Please calm down so that I can help you.

7. We'll have this sorted out in no time/ soon. = We'll find a solution/ We'll help
you.

8. I appreciate your patience! / Thanks for your patience! (when the customer
has been patient!)

9. It won't be ready on Sunday; I would appreciate your patience... (when you

need the customer to be patient).

10. What is convenient for you? = ask for input in what is convenient for
them

11. That absolutely made my day! =You brighten the client's day; he
appreciates the compliment or your answer.
12. How can we make this right? = leave the solution up to the customer.
13. I completely agree with you// I'll have to double check to ensure that
aligns with our policy.
14. I'm on it! => You're excited about helping.

15. I'll be here (for you...)

16. We'll figure this out. / Here's what we're going to do. = a way to
reassure the customer.
 ALL RIGHT PRIVATE ENGLISH
17. I'll share your comments with the team= We hear and understand the
complaint.

18. We really do appreciate the feedback.

19. Here's what I'm going to do for you...= sense of secrecy and VIP
treatment
20. I'm truly sorry to hear about your bad experience... (but don't admit
company fault...) => empathy and understanding.
21. Is there anything else/ further I can help you with? = "ask and you
shall receive".
22. Thank you for letting us know about the situation./ understanding!
23. Please don't hesitate to get in touch if you need anything else.= they
shouldn't hesitate to "bother" you.
24. Here's an exclusive promotion we're offering to our loyal
customers...= creating an exclusive "members-only" relationship.
25. We're looking forward to serving/ seeing you again... = positive way to
end a conversation.

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