Agent Group Event by Period (hh:mm:ss)

758 - ALL_AGENT

20/04/2020 - 20/04/2020

Created on 21/04/2020 03:00:26 by 5900

Originated Average
Average ACD short ACD true talk Average ACD Average wrap Non ACD true Total hold Average hold Total make Total DND Average DND
Total shift time Idle time ACD calls True ACD Wrap up time Non ACD outbound Calls Total hold make busy Make busy Requeue
Reporting Full name First login date/time Last logout date/time ringing time handle call time true talk time up time talk time time time busy time time time DND count Occupancy %
(hh:mm:ss) (hh:mm:ss) handled calls per hour (hh:mm:ss) calls handled time outbound count time count count
(hh:mm:ss) count (hh:mm:ss) (hh:mm:ss) (hh:mm:ss) (hh:mm:ss) (hh:mm:ss) (hh:mm:ss) (hh:mm:ss) (hh:mm:ss) (hh:mm:ss)
(hh:mm:ss) (hh:mm:ss)
142 Eric Moutou 20/04/2020 08:18:09 20/04/2020 17:01:42 08:27:57 08:23:59 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:54 1 00:03:04 3 00:00:00 00:00:00 0 00:00:00 00:00:00 0 00:00:00 00:00:00 0 0 0.78%
704 Jennifer Espeleta 20/04/2020 16:23:31 20/04/2020 17:09:34 00:46:03 00:00:15 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 00:45:48 00:45:48 1 00:00:00 00:00:00 0 0 99.46%
712 Kristian Jaraplasan 20/04/2020 13:42:45 20/04/2020 23:05:02 09:19:14 00:00:17 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 09:18:57 04:39:29 2 00:00:00 00:00:00 0 0 99.95%
713 Yvonne Tabjan 20/04/2020 05:52:41 20/04/2020 16:02:54 10:10:13 00:00:12 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 10:10:01 10:10:01 1 00:00:00 00:00:00 0 0 99.97%
801 Romel Jipos 20/04/2020 05:35:39 20/04/2020 15:08:25 09:30:31 07:31:58 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:58:33 00:59:17 2 00:00:00 00:00:00 0 0 20.78%
806 Michael Deck 20/04/2020 05:41:55 20/04/2020 15:00:07 09:16:27 07:25:58 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:50:29 00:55:15 2 00:00:00 00:00:00 0 0 19.86%
810 Anna Andrea Clemente 20/04/2020 07:54:27 20/04/2020 17:28:44 08:47:58 08:37:47 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:10:11 6 00:00:00 00:00:00 0 00:00:00 00:00:00 0 00:00:00 00:00:00 0 0 1.93%
813 Cherie Barrozo 20/04/2020 10:00:34 20/04/2020 19:00:57 08:57:32 07:03:17 00:00:11 1 0 00:12:35 00:12:35 0.1 00:03:54 00:03:54 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:37:46 00:16:18 6 00:00:00 00:00:00 0 0 21.25%
815 Francis Moutlen 20/04/2020 07:50:09 20/04/2020 17:03:40 09:13:31 06:04:34 00:00:11 2 0 00:09:37 00:04:49 0.2 00:10:00 00:05:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 02:49:20 00:33:52 5 00:00:00 00:00:00 0 0 34.14%
816 Jonan Dave Jalon 20/04/2020 10:00:24 20/04/2020 19:01:16 08:57:36 07:25:08 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:32:28 00:15:25 6 00:00:00 00:00:00 0 0 17.20%
817 Agnes Custodio 20/04/2020 10:00:23 20/04/2020 19:01:04 08:57:34 07:18:18 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:39:16 00:16:33 6 00:00:00 00:00:00 0 0 18.47%
818 Mark Jonath Natividad 20/04/2020 01:00:16 20/04/2020 10:00:27 08:52:06 06:11:01 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 02:41:05 01:20:33 2 00:00:00 00:00:00 0 0 30.27%
819 Mick Bryan Wong 20/04/2020 09:00:57 20/04/2020 18:00:30 08:55:43 07:19:00 00:00:05 1 0 00:05:11 00:05:11 0.1 00:00:27 00:00:27 00:00:47 1 00:00:00 0 00:00:00 00:00:00 0 01:30:18 00:22:35 4 00:00:00 00:00:00 0 0 18.05%
821 Glennard Limosa 20/04/2020 08:59:22 20/04/2020 18:00:04 09:00:42 07:06:49 00:00:05 1 0 00:06:16 00:06:16 0.1 00:02:31 00:02:31 00:07:38 2 00:00:00 0 00:00:00 00:00:00 0 01:37:28 00:12:11 8 00:00:00 00:00:00 0 0 21.06%
822 Aime Jame Ilagan 20/04/2020 04:44:10 20/04/2020 09:56:08 02:46:18 02:46:18 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 00:00:00 00:00:00 0 00:00:00 00:00:00 0 0 0.00%
823 April Estavilla 20/04/2020 08:59:34 20/04/2020 18:00:14 08:39:27 07:11:48 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:47 1 00:00:00 00:00:00 0 01:26:52 00:10:52 8 00:00:00 00:00:00 0 0 16.87%
824 Christine Ann Camana 20/04/2020 10:38:28 20/04/2020 21:20:21 10:26:07 00:00:06 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:18 2 00:00:00 00:00:00 0 10:25:43 03:28:34 3 00:00:00 00:00:00 0 0 99.98%
825 Christopher Arceo 20/04/2020 08:43:09 20/04/2020 18:00:19 08:53:40 07:03:09 00:00:08 2 0 00:14:26 00:07:13 0.2 00:02:06 00:01:03 00:00:00 0 00:00:00 0 00:00:12 00:00:03 4 01:33:47 00:18:45 5 00:00:00 00:00:00 0 0 20.71%
826 Adrien Carlo Andres 20/04/2020 09:00:29 20/04/2020 18:02:00 08:40:25 06:59:17 00:00:08 1 0 00:08:35 00:08:35 0.1 00:00:23 00:00:23 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:32:10 00:23:03 4 00:00:00 00:00:00 0 0 19.43%
828 Lachica Aldrin 20/04/2020 10:00:29 20/04/2020 19:01:05 09:00:36 06:07:53 00:00:05 1 0 00:20:57 00:20:57 0.1 00:00:42 00:00:42 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 02:31:04 00:25:11 6 00:00:00 00:00:00 0 0 31.95%
829 Meivelyn Caliboso 20/04/2020 02:00:14 20/04/2020 11:02:18 08:49:39 07:23:07 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:26:32 01:26:32 1 00:00:00 00:00:00 0 0 16.34%

830 Sean Van Benedict Velarde 20/04/2020 10:01:13 20/04/2020 19:00:16 08:46:55 07:05:18 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:41:37 00:20:19 5 00:00:00 00:00:00 0 0 19.29%

838 Maxime Leroy 20/04/2020 07:04:29 20/04/2020 16:01:19 08:51:39 06:53:00 00:00:30 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:58:39 00:39:33 3 00:00:00 00:00:00 0 1 22.32%
842 Jayson Coloma 20/04/2020 05:27:42 20/04/2020 15:00:48 09:33:06 07:28:18 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 02:04:48 00:41:36 3 00:00:00 00:00:00 0 0 21.78%
848 Luiz Carlo Banez 20/04/2020 05:56:16 20/04/2020 15:01:11 08:39:05 06:04:46 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 02:34:19 00:51:26 3 00:00:00 00:00:00 0 0 29.73%
849 Lanz Patrick Acerda 20/04/2020 14:56:54 20/04/2020 20:59:31 06:02:37 00:00:25 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 06:02:12 02:00:44 3 00:00:00 00:00:00 0 0 99.89%
852 Konan Koume 20/04/2020 07:48:46 20/04/2020 17:09:37 09:20:30 07:44:06 00:00:12 1 0 00:04:04 00:04:04 0.1 00:04:59 00:04:59 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:27:21 00:43:41 2 00:00:00 00:00:00 0 0 17.20%
857 Maria Toni De Leon 20/04/2020 08:38:53 20/04/2020 18:09:01 09:26:31 00:03:30 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 00:00:00 00:00:00 0 09:23:01 02:20:45 4 0 99.38%
858 Kris Shellah Lachica 20/04/2020 12:24:44 20/04/2020 22:06:39 09:41:55 00:09:38 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 09:32:17 09:32:17 1 00:00:00 00:00:00 0 0 98.34%
859 Ma. Katrina Alvarez 20/04/2020 01:43:56 20/04/2020 11:00:26 09:16:11 00:00:08 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 09:16:03 04:38:02 2 00:00:00 00:00:00 0 0 99.98%
860 David Malan 20/04/2020 08:00:42 20/04/2020 20:47:50 08:59:36 06:49:14 00:00:14 1 0 00:05:15 00:05:15 0.1 00:05:00 00:05:00 00:00:00 0 00:44:57 6 00:00:00 00:00:00 0 01:15:10 00:25:03 3 00:00:00 00:00:00 0 0 24.16%
863 Ramon Bundalian 20/04/2020 15:00:16 20/04/2020 21:06:51 06:03:09 04:33:41 00:00:11 1 0 00:00:26 00:00:26 0.2 00:05:00 00:05:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:24:02 00:42:01 2 00:00:00 00:00:00 0 0 24.64%
870 Diana Kristin Hidalgo 20/04/2020 08:24:04 20/04/2020 18:01:51 09:34:07 00:00:07 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 09:34:00 02:23:30 4 00:00:00 00:00:00 0 0 99.98%
871 Carl Las Marias 20/04/2020 01:00:13 20/04/2020 10:01:17 09:00:16 07:14:38 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:45:38 00:52:49 2 00:00:00 00:00:00 0 0 19.55%
872 Lorna Mae Caparangan 20/04/2020 02:54:46 20/04/2020 12:05:50 09:09:31 07:52:39 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:42 1 00:00:00 00:00:00 0 01:16:10 00:38:05 2 00:00:00 00:00:00 0 0 13.99%
874 Landry Martia Kouassi 20/04/2020 07:03:35 20/04/2020 20:32:44 12:51:42 03:00:04 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:05:48 2 00:00:00 0 00:00:25 00:00:25 1 09:45:25 09:45:25 1 00:00:00 00:00:00 0 0 76.67%
875 Lolita Jost 20/04/2020 05:50:12 20/04/2020 15:10:21 09:17:10 09:17:10 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 00:00:00 00:00:00 0 00:00:00 00:00:00 0 0 0.00%
879 Ingrid Te 20/04/2020 12:53:22 20/04/2020 23:01:12 10:06:02 00:00:07 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 10:05:55 02:01:11 5 00:00:00 00:00:00 0 0 99.98%
882 William Njiondo 20/04/2020 05:51:40 20/04/2020 15:01:53 08:10:50 00:01:43 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 08:09:07 00:19:34 25 00:00:00 00:00:00 0 0 99.65%
883 Rolan Biton 20/04/2020 08:00:24 20/04/2020 17:02:24 08:54:06 07:04:55 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 01:49:11 00:36:24 3 00:00:00 00:00:00 0 0 20.44%
896 Damien Mandrou 20/04/2020 07:43:56 20/04/2020 17:01:14 09:16:46 06:56:58 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 02:19:48 00:19:58 7 00:00:00 00:00:00 0 0 25.11%
897 Jean Paul Zagabe 20/04/2020 14:58:58 20/04/2020 23:39:53 08:36:49 05:45:04 00:00:09 2 0 00:35:44 00:17:52 0.2 00:09:59 00:05:00 00:00:00 0 00:02:01 1 00:00:00 00:00:00 0 02:04:01 00:41:20 3 00:00:00 00:00:00 0 0 33.23%
901 Rosalie Buenafe Jornales 20/04/2020 05:38:02 20/04/2020 15:10:07 08:22:34 00:23:00 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 07:59:34 00:59:57 8 00:00:00 00:00:00 0 0 95.42%
902 Ronn Malvin Islan 20/04/2020 05:25:55 20/04/2020 16:13:25 10:44:32 00:00:08 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 10:44:24 03:34:48 3 00:00:00 00:00:00 0 0 99.98%
909 Dennis Dimatulac 20/04/2020 05:55:50 20/04/2020 15:00:23 09:04:33 00:00:08 00:00:00 0 0 00:00:00 00:00:00 0.0 00:00:00 00:00:00 00:00:00 0 00:00:00 0 00:00:00 00:00:00 0 09:04:25 01:00:29 9 00:00:00 00:00:00 0 0 99.98%
Totals 394:19:31 212:28:56 00:00:10 14 0 02:03:06 00:08:48 0.0 00:45:01 00:03:13 00:15:07 6 01:02:00 20 00:00:37 00:00:07 5 168:21:43 00:59:04 171 09:23:01 02:20:45 4 1 46.11%

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