HIEU T.

NGUYEN
PROFESSIONAL EXPERIENCE

MEMORIAL HERMANN HEALTH SYSTEM

Houston, Texas October 2018 – present

 Responsible for processing records requests, audits and legal documentation for multiple accounts

BACTES IMAGING SOLUTIONS Houston, Texas September 2014 – October 2018

Release of Information Specialist

 Responsible for processing records requests, audits and legal documentation for multiple accounts
 Regularly meets and exceeds production and quality quotas
 Developed pilot process to track requests, reducing errors and negative quality measures
 Implemented new proprietary application to process all requests
 Create and report data models to executive team

VIA CHRISTI HEALTH Wichita, Kansas Oct 2013 – Aug 2014

Data Integrity Analyst

 Analyzed medical records to ensure accuracy of patient health information
 Tested and implemented Cerner OneChart, a solitary electronic medical records system
o Improved efficiency, quality, and access for over 10,000 health system employees

CSL PLASMA Wichita, Kansas

Reception Technician Dec 2009 – June 2010

 Conducted clinical health screening of potential donors

Team Lead/ Designated Trainer July 2010 – Sept 2011

 Conducted employee training and certification seminars

Compliance Specialist Oct 2011 –Sept 2013

 Led Quality Assurance team in adherence to internal processes, federal regulations, SOPs, cGMPs,
OHSA, and CLIA
 Engaged in various organizational enhancements including improved product procurement protocols,
donor satisfaction projects, and implementation of a new EMR system
 Contributed to upgrade of plasma collection machines, which increased collection time by 20%,
while reducing frequency of machine error

LSI LOGIC (NETAPP) Wichita, Kansas Aug 2008 – Dec 2009

Customer Service Representative

 Provided user support for clients of data storage products
 Engaged technical engineer team in troubleshooting hardware and software products
 Implemented new hire training modules that expedited employee comprehension and effectiveness

SKILLS
 Electronic Health Records
 Quality Assurance, Quality Control, Quality  HIPAA, HITECH Act
Improvement  Data Analysis
 Cerner: OneChart, RecordRequest, Powerchart  SmartMerge, QuadraMerge. Epic, NextGen,
 Request Management System, Horizon Patient OSCR, Meditech, Centricity
Folder  eProgesa, eRiskLine, eClinicalWorks, APRIMA

EDUCATION & CERTIFICATION

University of Houston
 Human Resources Development Current

University of Texas Health Science Center of Houston, Houston, Texas May 2018
 Graduate Certificate in Biomedical Informatics

Wichita State University, Wichita, Kansas May 2012

 B.S. – Health Management and Community Development