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Assignment # 2: Clo-I, Plo-I
Assignment # 2: Clo-I, Plo-I
CLO-I, PLO-I
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Course: Engineering Management
Submitted To: Sir Nabi Ahmad
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Submitted By: Muhammad Talha Iqbal
Registration Number: UW-16-ME-BSc-003
1. Quality Management
1.1 Quality:
Quality is defined as:
“Quality is conformation to necessity or specifications.”
Quality is also expressed as:
“The quality of a product is the capability of that product for meeting or exceeding its
envisioned use as demanded by the purchaser.”
From Engineering point of view quality is basically the degree of excellence of any product.
1.2 Management
Management is the knowledge and art of getting people together to achieve desired tasks and
aims by organizing and assimilating all available resources professionally and successfully.
Management is a process of scheduling, decision making, uniting, leading, inspiration and
monitoring the human resources, economic, physical, and information resources of an
organization to reach its aims in an efficient manner.
1.3 Quality Management
Quality management is the act of overseeing different activities and tasks within
an organization to ensure that products and services offered, as well as the means used to achieve
them, are consistent. It helps to achieve and maintain a desired level of quality within the
organization.
Quality management means what the organization does to:
Ensure that its products or services satisfy the basic customer's quality requirements.
Comply with any regulations applicable to those products or services.
Enhance customer satisfaction and exceed their expectations, and
Achieve continual improvement of its performance.
2. Components of Quality management
Following are the components of the quality management:
i. Quality Planning
ii. Quality Assurance
iii. Quality Control
iv. Quality Improvement
i. Quality Planning
First stage of quality management is planning. It determines that which standards are essential
and provides guidance to investors on how quality management will be completed on the given
project. It will include:
Steps in the processes that constitute the operating practice or procedures of the
organization.
Allocation of responsibilities, authority, and resources during the different phases of the
process or project
Taguchi Method
Histogram
Pareto Chart
Control Chart
i. Customer focus
The goal of any organization is to provide products or services to customers, it makes sense that
there is a focus on customers as a main element.
This starts with knowing your customer and their requirements, ensuring there is communication
with customers throughout the process, and measuring the satisfaction of your customer as a way
of measuring if the requirements, spoken or unspoken, have been met.
Key attributes of customer focus are as follows:
ii. Leadership
It has been said many times that if the top levels of management are not behind the
implementation of any Quality Management System, it is bound to fail. While this may not
always be a fact, it is true that the more involved the top levels of management are in the Quality
Management System, the better the chance of success, and the better implemented the end result.
If top management who is responsible for controlling the cash flow of the organization can see
the benefit of the system, it is much more likely to be used to its fullest advantage.
Key attributes of customer focus are as follows:
Improved efficiency
Improved direction of the organization’s progressions
Better communication
Upgrading of the capability of the organization
Greater aptitude to focus effort on main events and prospects for enhancement
Reliable and expected products
Effectual use of resources, and
Less cross-functional barriers
v. Continual improvement
Organizations that stay stagnant in an ever-more-competitive market will quickly be overtaken
by their competition, and in order to counteract this pressure the company must improve in order
to drive down cost and maintain market share. This allows the company to react to changes in
internal or external conditions to create new opportunities.
The whole idea of having a quality policy, with objectives that are consistent with this policy,
works toward improvement. Objectives need to be planned and SMART (Specific, Measurable,
Attainable, Realistic, Time-based), and will not work without commitment to change.
Key attributes of customer focus are as follows:
General Benefits
Reducing waste
Preventing mistakes
Engaging staff
Lowering costs
Internal Benefits
Improved communications
Financial Benefits
Improved Budgetary Performance
Reduced Cost
Improved cash Flow
Improved Return on investment
Improved Revenue
Improved profitability
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References
1. https://iedunote.com/management
2. http://asq.org/img/qp/122654-table1.png
3. https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100080.pdf
4. http://www.wessexdeanery.nhs.uk/quality_improvement/what_is_quality_improvement.aspx