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Accordia CIS Enterprise Brochure EN002
Accordia CIS Enterprise Brochure EN002
UNPRECENDENTED AFFORDABILITY
OVERVIEW
Customers’ acquisitions and retentions are the top concerns in MySQL, Php) stack and the proven and
all organizations. Increase pressures to deal with lower budgets, robust Asterisk IP Telephony as part
competition, and sophisticated customer expectations for of the communication solutions. CIS
provides a comprehensive suite of
services and interactions in the traditional and emerging social
modular application that is required to
networking are some of the daily challenges in small and operate and manage a contact center
medium enterprises of the new age. efficiently. It is designed to allow
Compared with larger enterprises, Center solution for small to midsize contact center to add on the module
the small to midsize business have operations, meets these objectives. as and when the business requires it
to drive and increase productivity CIS enables organization to adopt thus enabling a lower entry cost.
throughout the organization with an large enterprise solution that
efficient support team. This needs improves business and operation
to be achieved by optimizing efficiencies, location independence,
resources and expertise across the and an efficient deployment model…
business, while lowering operating all at a price point targeted for the
expenses. Accordia Customer small to midsize setup. It utilizes the
Interaction Suite (CIS) IP Contact open source LAMP (Linux, Apache,
MySQ
Features Overview
Accordia Customer Interaction Suite
Unlimited Skills (CIS) IP Call Center provides an Call Center Manager is given the
integrated solution that includes flexibility to choose whether inbound
Integrated Auto Attendant & Accordia Automatic Call Distributor calls should be routed to the first
Voice Mail (ACD) Routing Engine for both group available agent, most idle agent, or
and skills based routing. It is agent with skills that best match the
Integrated IVR developed on top of the proven and customer’s needs. Targeting
robust Open Source Asterisk IP specifically, the micro, small, medium
Integrated Voice Logger Telephony platform that has been and virtual contact center with single
deployed in many countries world or multiple sites, Accordia CIS has the
Computer Telephony wide. Accordia ACD comes with an solutions that you need to manage
Integration (CTI) unlimited Greetings and Busy and grow your business.
Announcement Prompts without
Out Bound Dialer additional external announcement
devices. The built in Voice Recording
Web Based Application application allows Call Center
Manager or Supervisor to perform Call
Comprehensive Web Based Quality Monitoring as well as manages
Reports call disputes by listening back to the
agents conversation in the call center.
Integrated easy to use contact
management and knowledge CIS helps businesses meet and exceed
Base application the service level expectations of their
customers, while driving employee
IP Agent productivity and controlling
operational costs. Accordia CIS is an IP
Modular Solution
Works with any SIP based IP based Automatic Call Distribution To Grow With Your
Soft Phone or IP Hard Phone (ACD) that maximizes routing and
resource selection, allowing agents to Business Needs
Integrate to conventional PBX handle calls effectively and improving
via standard T1 / E1 or SIP overall productivity in a single or
Trunk multiple location seamlessly.
Business Benefits
By leveraging on the right resource
at the right time , calls are routed
to the right resource based on
callers requirements in order to
Requirements:
ensure the call center achieve its
- English
call answering service level, - Printers
- Tech Support
reduces abandon rate and fulfill the
organizations commitments and
operational efficiency. Best Match Agent with skills set :
English + Printers + Tech Support