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4.0 Different To Its Competitors
4.0 Different To Its Competitors
4.0 Different To Its Competitors
4.1 Discuss why this technology is a success or reasons why it is not a success.
Based on the customer reviews that we collected by Amazon, 47% from all 72
respondent are very satisfied and like the G-RO’s products and 12% of them are
satisfied while 23% of the respondents are dissatisfied.
One of the customer said that G-RO help to complete and some heavy document
bundles to carry along the journey because of the bigger wheels design. In addition,
G-RO appears to be quite well made and roomy on the inside which is suitable for a
3-7 day trip. Based on the customer review, customer like the G-RO because of its
features. For example, the locks that effectively lock both the main compartment and
the laptop/electronics compartment (so no padlocks necessary), double-sided mesh
divider that can separate shoes from clothing, easily to packing and mesh zippered
compartment for storing dirty clothes are the reasons why customer like this
product.
However, there are some cons about G-RO’s products too. Customer found that
putting things in the front pocket and the expansion zipper will prevent the luggage
from fitting in the measurement box at Delta and British Airways. In addition, the
luggage falls over really easily, especially when you place a bag on top of it. The next
issues are the case, handle, and wheel broke off easily too.
In conclusion, G-RO still can sales it product but they need to improve their
product’s weaknesses to attract more customer.