Chương 1

1. The six important business objectives of information technology are new

products, services and business models; customer and supplier intimacy; survival;
competitive advantage; operational excellence; and

Select one:
a. improved decision making
b. improved business practices
c. improved flexibility 
d. improved efficiency

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The correct answer is: improved decision making

2. Dell Computer's use of information systems to improve efficiency and implement

"mass customization" techniques to maintain consistent profitability and an industry
lead illustrates which business objective?

Select one:
a. survival
b. improved business practices 
c. improved flexibility
d. competitive advantage

Feedback
The correct answer is: competitive advantage

3. The use of information systems because of necessity describes the business

objective of

Select one:
a. improved flexibility.
b. survival.
c. improved business practices. 
d. improved business practices.

Feedback
The correct answer is: survival.

4. Which of the following choices may lead to competitive advantage: (1) new
products, services, and business models; (2) charging less for superior products; (3)
responding to customers in real time?

Select one:
a. 2 and 3 
b. 1, 2, and 3
c. 1 only
d. 1 and 2

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The correct answer is: 1, 2, and 3
5. Verizon's implementation of a Web-based digital dashboard to provide managers
with real-time information such as customer complaints is an example of

Select one:
a. improved decision making.
b. improved flexibility.
c.  improved efficiency. 
d. customer and supplier intimacy.

Feedback
The correct answer is: improved decision making.
6. The six important business objectives of information technology are new
products, services and business models; customer and supplier intimacy; survival;
competitive advantage; operational excellence; and

Select one:

a. improved decision making

b. improved business practices

c. improved flexibility 

d. improved efficiency

Feedback
The correct answer is: improved decision making

7.Question text
Which of the following objectives best describes the business strategy behind the
development of smart grid initiatives by power companies, as discussed in the
chapter case?

Select one:

a. operational excellence

b. customer support 

c. competitive advantage
d. new products and services 

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The correct answer is: operational excellence

8.Question text
The three activities in an information system that produce the information
organizations use to control operations are

Select one:

a.  input, output, and feedback.

b.  input, processing, and output.

c. information retrieval, research, and analysis. 

d. data analysis, processing, and feedback.

Feedback
The correct answer is:  input, processing, and output.

9.Question text
Order data for baseball tickets and bar code data are examples of

Select one:

a. raw input.

b. sales information.

c. raw output. 

d. customer and product data.

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The correct answer is: raw input.

10.Question text
Order data for baseball tickets and bar code data are examples of

Select one:

a. input 

b. raw data.

c. meaningful information.
d. feedback.

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The correct answer is: meaningful information.

11.Question text
The field that deals with behavioral issues as well as technical issues surrounding the
development, use, and impact of information systems used by managers and
employees in the firm is called

Select one:

a. information systems literacy.

b. management information systems. 

c. information technology infrastructure.

d. information systems architecture

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The correct answer is: management information systems.

12.Question text
In a hierarchical organization, the upper levels consist of

Select one:

a. managerial, professional, and technical employees.

b. professional and operational employees.

c. managerial and professional employees. 

d. managerial, professional, and operational employees.

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The correct answer is: managerial, professional, and technical employees.

13.Question text
Which of the following business objectives best describes the strategy behind the
use of technology in the new Yankee Stadium?

Select one:

a. improved decision making 

b. survival
c. competitive advantage

d. new products and services

Feedback
The correct answer is: new products and services

14.Question text
Data management technology consists of the

Select one:

a. hardware and software used to transfer data.

b. detailed, preprogrammed instructions that control and coordinate the computer

hardware components in an information system. 

c. software governing the organization of data on physical storage media.

d. physical hardware and media used by an organization for storing data.

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The correct answer is: software governing the organization of data on physical
storage media.

15.Question text
The hardware and software used to transfer data in an organization is called

Select one:

a. networking and data management technology.

b. networking and telecommunications technology.

c. data and telecommunications technology. 

d. data management technology.

Feedback
The correct answer is: networking and telecommunications technology.

16.Question text
Networking and telecommunications technologies, along with computer hardware,
software, data management technology, and the people required to run and manage
them, constitute an organization's

Select one:

a. networked environment. 

b. information system.

c. IT infrastructure.

d. data management environment.

Feedback
The correct answer is: IT infrastructure.

17.Question text
An example of a business using information systems to create new products and
services is

Select one:

a. Wal-Mart's RetailLink system.

b. Apple Inc.'s iPod.

c. Verizon's Web-based digital dashboard. 

d. the Mandarin Oriental hotel's customer-preference tracking system.

Feedback
The correct answer is: Apple Inc.'s iPod.

18.Question text
An example of a business using information systems to attain operational excellence
is

Select one:

a. Wal-Mart's RetailLink system.

b. the Mandarin Oriental hotel's customer-preference tracking system.

c. Apple Inc.'s iPod.

d. Verizon's Web-based digital dashboard. 

Feedback
The correct answer is: Wal-Mart's RetailLink system.
19.Question text
Maintaining the organization's financial records is a central purpose of which main
business function?

Select one:

a. manufacturing and accounting

b. sales and manufacturing 

c. finance and sales

d. finance and accounting

Feedback
The correct answer is: finance and accounting

20.Question text
Which of the following would not be a complementary asset for a solar panel
manufacturer?

Select one:

a. innovation-driven management team

b. centralized hierarchical decision making 

c. international solar equipment certification standards 

d. government funding for green technology

Feedback
The correct answer is: centralized hierarchical decision making 

21.Question text
Apple Computer dominates the online legal music sales industry primarily because of
a failure of recording label companies to

Select one:

a. invest in technology.

b. adopt a new business model. 

c. modernize their information value chain.

d. invest in complementary assets.

Feedback
The correct answer is: adopt a new business model.

22.Question text
An example of a social complementary asset is

Select one:

a. technology and service firms in adjacent markets.

b.  training programs 

c. all of the above.

d. distributed decision-making rights.

Feedback
The correct answer is: technology and service firms in adjacent markets.

23.Question text
Disciplines that contribute to the technical approach to information systems are

Select one:

a. management science, computer science, and engineering.

b. operations research, management science, and computer science.

c. computer science, engineering, and networking. 

d. engineering, utilization management, and computer science.

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The correct answer is: operations research, management science, and computer
science.

24.Question text
The discipline that focuses on mathematical techniques for optimizing parameters of
organizations, such as transportation and inventory control, is

Select one:

a. MIS.

b. utilization management. 

c. operations research.

d. management science.

Feedback
The correct answer is: operations research.

25.Question text
Engineers, scientists, or architects, who design new products or services for a firm,
belong to which level of a business hierarchy?

Select one:

a. middle management

b. knowledge workers 

c. data workers

d. production workers

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The correct answer is: knowledge workers

Chương 2:
Question 1
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Producing bills of materials is a business process within the ________ function.

Select one:

a. finance and accounting

b. sales and marketing

c. manufacturing and production 

d. human resources

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The correct answer is: manufacturing and production

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Which of the following is an example of a cross-functional business process?

Select one:

a. creating a new product

b. assembling a product 

c. paying creditors

d. identifying customers

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The correct answer is: creating a new product

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Which type of system would you use to change a production schedule if a key
supplier was late in delivering goods?

Select one:

a. TPS

b. MIS 

c. DSS

d. ESS

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The correct answer is: TPS
Question 4
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To monitor the status of internal operations and the firm's relations with the external
environment, managers need ________ systems.

Select one:

a. management information

b. transaction processing 

c. decision-support

d. knowledge

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The correct answer is: transaction processing

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Which type of system would you use to determine the five suppliers with the worst
record in delivering goods on time?

Select one:

a. ESS

b. MIS 

c. TPS

d. DSS
Feedback
The correct answer is: MIS

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A relocation control system that reports summaries on the total moving, house-
hunting, and home financing costs for employees in all company divisions would fall
into the category of

Select one:

a. transaction processing systems. 

b. executive support systems.

c. knowledge management systems.

d. management information systems.

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The correct answer is: management information systems.

Question 7
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The term "management information systems" designates a specific category of
information systems serving

Select one:
a. integrated data processing throughout the firm.

b. middle management functions. 

c. employees with online access to historical records.

d. transaction process reporting.

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The correct answer is: middle management functions.

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Non-typical business problems with causes and effects that are rapidly changing are
typically handled by which type of information system ?

Select one:

a. MIS

b. TPS

c. ESS 

d. DSS

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The correct answer is: DSS

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All of the following statements regarding Lotus Notes are true except for

Select one:

a. Firmwide installations at a large company require specialized servers and may

cost millions of dollars per year. 

b. It began as an e-mail and messaging client.

c. It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.

d. It is the most widely used collaboration tool at Fortune 1000 companies.

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The correct answer is: It began as an e-mail and messaging client.

Question 10
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ESS are specifically designed to serve which level of the organization?

Select one:

a. middle management

b. operational.

c. senior management 

d. end-user

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The correct answer is: senior management

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Executive support systems are information systems that support the

Select one:

a. knowledge and data workers in an organization.

b. decision-making and administrative activities of middle managers.

c. day-to-day processes of production. 

d. long-range planning activities of senior management.

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The correct answer is: long-range planning activities of senior management.

Question 12
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Which systems often deliver information to senior executives through a portal, which
uses a Web interface to present integrated personalized business content?

Select one:

a. decision-support systems

b. transaction processing systems

c. executive support systems 

d. management information systems

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The correct answer is: executive support systems
Question 13
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Which type of system would you use to determine what trends in your supplier's
industry will affect your firm the most in five years?

Select one:

a. ESS

b. TPS

c. DSS 

d. MIS

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The correct answer is: ESS

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What is the most important function of an enterprise application?

Select one:

a. enabling a company to work collaboratively with customers and suppliers

b. enabling cost-effective e-business processes

c. increasing speed of communicating 

d.  enabling business functions and departments to share information

Feedback
The correct answer is:  enabling business functions and departments to share
information

Question 15
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________ are designed to support organization-wide process coordination and
integration.

Select one:

a. CRM systems

b. Management information systems

c. Enterprise applications 

d. Decision-support systems

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The correct answer is: Enterprise applications

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You manage the IT department at a small startup Internet advertiser. You need to
set up an inexpensive system that allows customers to see real-time statistics such
as views and click-throughs about their current banner ads. What type of system will
most efficiently provide a solution?

Select one:

a. intranet
b. enterprise system

c. CRM 

d. extranet

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The correct answer is: extranet

Question 17
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The four major enterprise applications are

Select one:

a. SCMs, CRMs, DSSs, and KMSs.

b. SCMs, CRMs, ESSs, and KMSs

c. enterprise systems, SCMs, CRMs, and KMSs. 

d. enterprise systems, SCMs, DSSs, and CRMs.

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The correct answer is: enterprise systems, SCMs, CRMs, and KMSs.

Question 18
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Enterprise systems are also known as ________ systems.

Select one:
a. enterprise support

b. resource planning

c. enterprise resource planning 

d. management information

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The correct answer is: enterprise resource planning

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Enabling management to make better decisions regarding organizing and scheduling
sourcing, production, and distribution is a central feature of

Select one:

a. TPSs

b. SCMs

c. ERPs

d. KMSs

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The correct answer is: SCMs

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________ systems integrate supplier, manufacturer, distributor, and customer
logistics processes.

Select one:

a. Reverse logistics

b. Collaborative distribution

c. Enterprise planning

d. Supply-chain management

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The correct answer is: Supply-chain management

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________ systems are designed to help firms manage their relationships with their
customers.

Select one:

a. CLE

b. CRM

c. MIS

d. CLU

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The correct answer is: CRM

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Question text
Which types of systems consolidate the relevant knowledge and experience in the
firm to make it available to improve business processes and management decision
making?

Select one:

a. extranets

b. CRM

c. TPS

d. KMS

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The correct answer is: KMS

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You are planning the launch of your new company, an application service provider
that provides an online timesheet and project tracking application. To best
communicate with and manage your relationship with your users, you would want to
implement a(n)

Select one:

a. KMS

b. extranet.

c. intranet.

d. CMS
Feedback
The correct answer is: CMS

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Which of the following types of system helps expedite the flow of information
between the firm and its suppliers and customers?

Select one:

a. extranet

b. KMS

c. TPS

d. intranet

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The correct answer is: extranet

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E-government refers to the application of ________ to digitally enable government
and public sector agencies' relationships with citizens, businesses, and other arms of
government.

Select one:

a. any computerized technology

b. the Internet and networking technologies

c.  e-business

d. e-commerce

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The correct answer is: the Internet and networking technologies

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Buying or selling goods over the Internet is called

Select one:

a. an intranet.

b. e-business.

c.  e-commerce.

d. an extranet.

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The correct answer is:  e-commerce.

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The use of digital technology and the Internet to execute the major business
processes in the enterprise is called

Select one:

a. e-business.

b. MIS.

c. e-commerce.

d. enterprise applications.

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The correct answer is: e-business.

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The principal liaison between the information systems groups and the rest of the
organization is a(n)

Select one:

a. programmer.

b. systems analyst.

c. CTO.

d. information systems manager.

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The correct answer is: systems analyst.

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A ________ is a senior manager who oversees the use of IT in the firm.

Select one:

a. CEO

b. CIO

c. CFO

d. CTO.

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The correct answer is: CIO

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You have been hired by a worldwide non-profit agency to implement a system to
handle their donations. The system must be able to handle and record telephone,
sms, and Internet donations, provide up-to-the-minute reports, and create highly
customizable mailing lists. In addition, event fundraisers need to be able to quickly
access a donor's information and history. Which of the following systems will best
meet these needs?

Select one:

a. TPS with MIS capabilities

b. TPS with ESS capabilities

c. TPS 

d. TPS with DSS capabilities

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The correct answer is: TPS with MIS capabilities

Chương 3:
Question 1
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The interaction between information systems and organizations is influenced

Select one:

a. By many factors, including structure, politics, culture, and environment.

b. Primarily by the organization's business processes and culture.

c. By two main microeconomic forces: capital and labor.

d. Primarily by the decision making of middle- and senior-managers.

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The correct answer is: By many factors, including structure, politics, culture, and
environment.

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Question text
How does the technical view of organizations fall short of understanding the full
impacts of information systems in a firm?

Select one:

a. It sees the organization as a social structure similar to a machine.

b. It sees information systems as a way to rearrange the inputs and outputs of the
organization.

c. It sees capital and labor as primary production factors.

d. It sees the inputs and outputs, labor and capital, as being infinitely malleable.

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The correct answer is: It sees the inputs and outputs, labor and capital, as being
infinitely malleable.

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Business processes are collections of

Select one:

a.  Formalized and documented practices.

b. Informal practices and behaviors.

c. Routines.

d. Rights and privileges.

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The correct answer is: Routines.

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The costs incurred when a firm buys on the marketplace what it cannot make itself
are referred to as

Select one:

a. agency costs.

b. procurement.

c.  transaction costs.

d. switching costs.

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The correct answer is:  transaction costs.

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Which of the following statements is NOT true about information technology's
impacts on business firms?
Select one:

a. It helps reduce transaction costs.

b. It helps firms lower the cost of market participation.

c. It helps reduce internal management costs.

d. It helps firms expand in size.

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The correct answer is: It helps firms expand in size.

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According to Leavitt's model of organizational resistance, the four components that
must be changed in an organization in order to successfully implement a new
information system are
Select one:

a. environment, organization, structure, tasks.

b. tasks, technology, people, and structure.

c. technology, people, culture, and structure.

d. organization, culture, management, and environment

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The correct answer is: tasks, technology, people, and structure.

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The ________ model is used to describe the interaction of external forces that affect
an organization's strategy and ability to compete.
Select one:

a. network economics

b. competitive forces

c. demand control

d. competitive advantage

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The correct answer is: competitive forces

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The Internet raises the bargaining power of customers by
Select one:

a. creating new opportunities for building loyal customer bases.

b. lowering transaction costs.

c. making more products available.

d. making information available to everyone.

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The correct answer is: making information available to everyone.

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Question text
The interaction between information systems and organizations is influenced
Select one:

a. primarily by the organization's business processes and culture.

b. primarily by the decision making of middle- and senior-managers.

c. by many factors, including structure, politics, culture, and environment.

d. by two main microeconomic forces: capital and labor.

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The correct answer is: by many factors, including structure, politics, culture, and
environment.

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How does the technical view of organizations fall short of understanding the full
impacts of information systems in a firm?
Select one:

a. It sees information systems as a way to rearrange the inputs and outputs of the
organization.

b.  It sees the inputs and outputs, labor and capital, as being infinitely malleable.

c. It sees the organization as a social structure similar to a machine.

d. It sees capital and labor as primary production factors.

Feedback
Your answer is incorrect.

The correct answer is:  It sees the inputs and outputs, labor and capital, as being
infinitely malleable.

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 According to the ________ definition of organizations, an organization is seen as a
means by which primary production factors are transformed into outputs consumed
by the environment.
Select one:

a. behavioral

b. macroeconomic

c. sociotechnical

d.  micro economic

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The correct answer is:  micro economic

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All of the following are major features of organizations that impact the use of
information systems EXCEPT for 
Select one:

a. environments.
b. agency costs.

c. goals.

d. business processes.

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The correct answer is: agency costs.

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Which of the following would NOT be considered a disruptive technology?
Select one:

a. PCs

b.  instant messaging

c.  Internet telephony

d. e-mail

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The correct answer is:  instant messaging

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If two organizations pool markets and expertise that result in lower costs and
generate profits it is often referred to as creating
Select one:

a. core competencies.

b. a value web

c. a value chain.

d. synergies.

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The correct answer is: synergies.

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How are information systems used at the industry level to achieve strategic
advantage?
Select one:

a. by enforcing standards that reduce the differences between competitors

b. by encouraging the entry of new competitors

c. by raising the bargaining power of suppliers

d. by building industry-wide, IT-supported consortia and symposia

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The correct answer is: by building industry-wide, IT-supported consortia and

symposia

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A collection of independent firms that use information technology to coordinate their
value chains to produce a product or service for a market collectively is called a(n)
Select one:

a. consortia.

b. business ecosystem.

c. value web.

d. industry value chain.

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The correct answer is: value web.

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The most successful solutions or methods for achieving a business objective are
called
Select one:

a. value activities.

b. best processes.

c. core competencies.

d. best practices.

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Your answer is incorrect.

The correct answer is: best practices.

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Which of the following activities would you perform to measure and compare your
business processes to similar processes of other companies within your industry?
Select one:

a. value chain analysis

b. best practices

c. benchmarking

d. strategic systems analysis

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The correct answer is: benchmarking

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Which of the following is one of the support activities in a firm's value chain?
Select one:

a. sales and marketing

b. operations
c. technology

d. inbound logistics

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The correct answer is: technology

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The primary activities of a firm include
Select one:

a. inbound logistics, operations, outbound logistics, technology, and service.

b. inbound logistics, operations, outbound logistics, sales and marketing, and

service.

c. procurement, operations, technology, sales and marketing, and services.

d. procurement, inbound logistics, operations, technology, and outbound logistics.

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The correct answer is: inbound logistics, operations, outbound logistics, sales and
marketing, and service.

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The value chain model
Select one:

a. helps a firm identify points at which information technology can most effectively
enhance its competitive position.

b. categorizes five related advantages for adding value to a firm's products or

services.

c. categorizes four basic strategies a firm can use to enhance its value chain.

d. sees the supply chain as the primary activity for adding value.

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The correct answer is: helps a firm identify points at which information technology
can most effectively enhance its competitive position.

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To what competitive force did the printed encyclopedia industry succumb?
Select one:

a. customer's bargaining power

b.  low cost of entry

c.  positioning and rivalry among competitors

d. substitute products or services

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The correct answer is: substitute products or services

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Internet technology
Select one:

a.  makes it easy to sustain operational advantages.

b. makes it easy for rivals to compete on price alone.

c. increases the difference between competitors because of the wide availability of

information.

d.  imposes a significant cost of entry, due to infrastructure requirements.

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The correct answer is: makes it easy for rivals to compete on price alone.

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 A rival of your company, AutoTown, is going to implement analytic software that
mines customer data with a goal of enabling the building of automobiles that
customers actually want. This can be categorized as using information systems for
which competitive strategy?
Select one:

a. product differentiation

b. focus on market niche

c. customer intimacy

d. low-cost leadership
Feedback
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The correct answer is: customer intimacy

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Upon which of the following industries has the Internet as a whole been a disruptive
technology?
Select one:

a. air travel

b. bill payments

c. real estate

d. books

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The correct answer is: air travel

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An information system can enable a company to focus on a market niche through
Select one:

a. tailoring products to the client.

b. complex trend forecasting.

c.  intensive product trend analysis.

d.  intensive customer data analysis.

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The correct answer is:  intensive customer data analysis.

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________ is the ability to offer individually tailored products or services using the
same production resources as bulk production.
Select one:

a. Size customization

b. Dimension customization

c. Magnitude customization

d. Mass customization

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The correct answer is: Mass customization

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When a firm provides a specialized product or service for a narrow target market
better than competitors, they are using a ________ strategy.
Select one:

a. product differentiation

b. market niche

c. mass customization

d. process efficiency

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The correct answer is: market niche

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The four major types of competitive strategy are
Select one:

a.  low-cost leadership; new market entrants; product differentiation; and focus on

market niche.

b. low-cost leadership; product differentiation; focus on market niche; and customer

and supplier intimacy.

c. new market entrants; substitute products and services; customers; and suppliers.

d. low-cost leadership; substitute products and services; customers; and suppliers.

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The correct answer is: low-cost leadership; product differentiation; focus on market

niche; and customer and supplier intimacy.

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Amazon's use of the Internet as a platform to sell books more efficiently than
traditional bookstores illustrates a use of information services for
Select one:

a. marketing effectiveness.

b. strengthening supplier intimacy.

c.  low-cost leadership.

d. focusing on market niche.

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The correct answer is:  low-cost leadership.

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Which of the following can force a business and its competitors to compete on price
alone?
Select one:

a. demand control

b. high product differentiation

c. transparent marketplace

d. poor process efficiency

Feedback
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The correct answer is: transparent marketplace

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 A substitute product of most concern for a cable TV distributor is
Select one:

a. satellite radio.

b.  the Internet.

c. satellite TV.

d. broadcast TV.

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The correct answer is: satellite TV.

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A manufacturer of deep-sea oil rigs may be least concerned about this marketplace
force.
Select one:

a.  product differentiation
b. new market entrants

c. low number of suppliers

d. traditional competitors

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The correct answer is: new market entrants

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Which of the following is NOT one of the competitive forces?
Select one:

a. external environment

b. customers

c.  other competitors

d. suppliers

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The correct answer is: external environment

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 The ________ model is used to describe the interaction of external forces that
affect an organization's strategy and ability to compete.
Select one:

a. competitive forces

b. network economics

c. demand control

d. competitive advantage

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The correct answer is: competitive forces

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According to Leavitt's model of organizational resistance, the four components that
must be changed in an organization in order to successfully implement a new
information system are
Select one:

a.  environment, organization, structure, tasks.

b. tasks, technology, people, and structure.

c. technology, people, culture, and structure.

d. organization, culture, management, and environment

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The correct answer is: tasks, technology, people, and structure.

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Which of the following best describes how new information systems result in legal
gray areas?
Select one:

a. They result in new situations that are not covered by old laws.

b. They work with networked, electronic data, which are more difficult to control
than information stored manually.

c. They are implemented by technicians rather than managers.

d. They are created from sets of logical and technological rules rather than social or
organizational mores.

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The correct answer is: They result in new situations that are not covered by old
laws.

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The introduction of new information technology has a
Select one:

a. ripple effect raising new ethical, social, and political issues.

b. dampening effect on the discourse of business ethics.

c. beneficial effect for society as a whole, while raising dilemmas for consumers.
d. waterfall effect in raising ever more complex ethical issues.

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The correct answer is: ripple effect raising new ethical, social, and political issues.

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In the information age, the obligations that individuals and organizations have
concerning rights to intellectual property fall within the moral dimension of
Select one:

a.  accountability and control.

b. system quality.

c.  information rights and obligations.

d. property rights and obligations.

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The correct answer is: property rights and obligations.

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The ethical dilemma you may face as a manager of information systems typically is
reflected in _________ and ________________.
 Select one:

a. Internet and electronic commerce

b. Social and political debate

c. Utilitarian Principle

d. Risk Aversion Principle

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The correct answer is: Social and political debate

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 ________________ is a key element of ethical action

Select one:

a. 

Accountability

b. Responsibility

c. Ethical, social, and political

d. Due process

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The correct answer is: Responsibility

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__________, __________, and _____________ issues are closely linked.

Select one:

a. 

Accountability

b. 

Ethical, social, and political

c. Responsibility

d. Internet and digital firm technologies

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The correct answer is: 

Ethical, social, and political

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If an action is not right for everyone to take, it is not right for anyone

Select one:

a. Risk Aversion Principle

b. Five moral dimensions of the information age.

 c. 

Immanuel Kant's Categorical Imperative

d. Internet and digital firm technologies

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The correct answer is: 

Immanuel Kant's Categorical Imperative

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________________ and __________________ make it easier than ever to
assemble, integrate, and distribute information,

Select one:

a. 

Accountability

b. Ethical, social, and political

c. Internet and electronic commerce

d. Internet and digital firm technologies

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The correct answer is: Internet and digital firm technologies

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The use of computers to combine data from multiple sources and create electronic
dossiers of detailed information on individuals is called _________________.

Select one:

a. Ethics

b. 

Privacy

c. Accountability

d. 

Profiling

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The correct answer is: 

Profiling
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 _________________ is a related feature of law-governed societies and is a process
in which laws are known and understood, and there is an ability to appeal to higher
authorities to ensure that the laws are applied correctly.

Select one:

a. 

Internet and digital firm technologies

b. 

Accountability

c. Responsibility

d. Due process

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The correct answer is: Due process

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When using information systems, it is essential to ask,_______________________

Select one:

a. 

Internet and digital firm technologies

b. 

Internet and electronic commerce

 c. Immanuel Kant's Categorical Imperative

d. 

 "What is the ethical and socially responsible course of action?"

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The correct answer is: 

 "What is the ethical and socially responsible course of action?"

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What values should be preserved in an information- and knowledge-based society?
Which institutions should we protect from violation? Which cultural values and
practices are supported by the new information technology? What moral dimension
of the information age is this?

Select one:

a. 

System quality

b. 

Accountability and control

c. 

Quality of life

d. Descartes' rule of change

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The correct answer is: 

Quality of life
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What values should be preserved in an information- and knowledge-based society?
Which institutions should we protect from violation? Which cultural values and
practices are supported by the new information technology? What moral dimension
of the information age is this?

Select one:

a. 

Immanuel Kant's Categorical Imperative

b. Information rights and obligations

c. 

Five moral dimensions of the information age

d. 

Internet and digital firm technologies

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The correct answer is: 

Five moral dimensions of the information age

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What standards of data and system quality should we demand
to protect individual rights and the safety of society?
^What moral dimension of the information age is this? → Quality of life
Select one:

True

False

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Take the action that achieves the higher or greater value → Risk Aversion Principle
Select one:

True

False

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The correct answer is 'False'.

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How will traditional intellectual property
rights be protected in a digital society in which tracing and accounting for
ownership are difficult and ignoring such property rights is so easy?
^What moral dimension of the information age is this? → Property rights and
obligations
Select one:

True

False

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Take the action that produces the least harm or the least potential cost → Utilitarian
Principle
Select one:

True

False

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refers to the principles of right and wrong that individuals, acting as
free moral agents, use to make choices to guide their behaviors. → Privacy
Select one:

True
 False

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If an action cannot be taken repeatedly, it is not right to take at all → Descartes'
rule of change
Select one:

True

False

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The correct answer is 'True'.

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Identify and describe the facts clearly
Define the conflict or dilemma and identify the higher-order values involved.
Identify the stakeholders.
Identify the options that you can reasonably take.
Identify the potential consequences of your options. → social and political debate
Select one:

True

False
Feedback
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1. Do unto others as you would have them do unto you (the Golden Rule).
2. If an action is not right for everyone to take, it is not right for anyone
(Immanuel Kant's Categorical Imperative).
3. If an action cannot be taken repeatedly, it is not right to take at all (Descartes'
rule of change)
4. Take the action that achieves the higher or greater value (Utilitarian Principle)
5. Take the action that produces the least harm or the least potential cost (Risk
Aversion Principle).
6. Assume that virtually all tangible and intangible objects are owned by someone
else unless there is a specific declaration otherwise. (This is the ethical "no free
lunch" rule.) → CANDIDATE ETHICAL PRINCIPLES

Select one:

True

False

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is the claim of individuals to be left alone, free from surveillance or
interference from other individuals or organizations, including the state. → profiling
Select one:

True

False

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The correct answer is 'False'.

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Who can and will be held accountable and liable for
the harm done to individual and collective information and property rights?
^What moral dimension of the information age is this? → Descartes' rule of change

Select one:

True

False

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The correct answer is 'False'.

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A computer program or collection of programs (sets of instructions) that tell the
hardware what to do
Select one:

a. Computer Hardware

b. Computer Software

c. Internet Clients

d. Internet Protocols

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Places where large networks interconnect.
Select one:

a. Local Area Network (LAN)

b. Network Access Points (NAP)

c. Software as a Service (SaaS)

d. Point of Presence (POP)

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A piece of computer hardware or software that accesses a service made available by
a server.

Select one:

a. Internet Clients

b. Internet Servers

c. Computer Software

d. Internet Protocols

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A strategy that builds all the software assets in the company using the service-
oriented programming methodology.
Select one:

a. Hypertext Transfer Protocol (HTTP)

b. Internet Service Provider (ISP)

c. Internet Clients

d. Service-oriented Architecture (SOA)

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The correct answer is: Service-oriented Architecture (SOA)

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The collection of physical parts of a computer system.
Select one:

a. Computer Software

b. 

Local Area Network (LAN)

c. Computer Hardware

d. Operating Systems

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The correct answer is: Computer Hardware

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Send messages over the internet.
Select one:

a. Internet Router

b. 

Internet Protocols

c. Internet Servers

d. Internet Clients

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The correct answer is: Internet Router
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An application protocol for distributed, collaborative, hypermedia information
systems.
Select one:

a. Software as a Service (SaaS)

b. Hypertext Transfer Protocol (HTTP)

c. Internet Service Provider (ISP)

d. 

Service-oriented Architecture (SOA)

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The correct answer is: Hypertext Transfer Protocol (HTTP)

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Where a firm subscribes to a third-party software service delivered online.
Select one:

a. Software as a Service (SaaS)

b. Internet Service Provider (ISP)

c. Network Access Points (NAP)

d. Application Software
Feedback
The correct answer is: Software as a Service (SaaS)

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A given application in a computer may function as a client with requests for services
from other programs and also as a server of requests from other programs.
Select one:

a. Internet Clients

b. Internet Servers

c. Internet Router

d. Internet Protocols

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Which type of infrastructure services provides voice and video connectivity to
employees, computers and suppliers?
Select one:

a. Telephone

b. VOIP
c. Telecommunictations

d. Networking

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The correct answer is: Telecommunictations

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Which of the folliwng is not an IT infrastructure service component?
Select one:

a. IT management services to plan and develop the infrastructure and provide
project management.

b. Physical facility management to manage the facilitites housing physcial

components.

c. Operating system sofware

d. Computing platforms to provide a coherent digital enviroment

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Places the following earas of IT infrastructure evolution in oder, from earliest to
most recent:
1. Cloud Computing Era; 2. Client / Server; 3. Enterprise Era; 4. Personal Computer;
and 5. Mainframe and Minicomputer.
Select one:

a. 5, 4, 2, 3, 1

b. 5, 4, 2, 1, 3

c. 4, 5, 2, 3, 1

d. 4, 5, 3, 2, 1

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The introduction of the minicomputer

Select one:

a. Allowed computers to be customized to the specific needs of departments or

business units.

b. Offered new, powerful machines at lower prices than mainframes.

c. Enabled decentralized computring.

d. All of the above.

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The correct answer is: All of the above.

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A client computer networked to a server computer, with processing split between the
two types of machines, is called a (n)

Select one:

a. Multi-tiered client/server architecture.

b. Two-tiered client/server architecture.

c. On-demand architecture.

d. Service-oriented architecture.

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The correct answer is: Two-tiered client/server architecture.

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In a multi-tiered network

Select one:

a. Processing is handled by multiple, geographically-remote clients.

b. The work of the entire network is centralized.

c. Processing is split between clients and servers

d. The work of the entire network is balanced over serveral levels of servers.

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The correct answer is: The work of the entire network is balanced over serveral
levels of servers.
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Interpretations of More’s law assert that

Select one:

a. Computing power doubles every 18 months

b. Data storage costs decrease by 50% every 18 months

c. None of the above.

d. Transistors decrease in size 50% every two years.

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The correct answer is: Computing power doubles every 18 months

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Which of the following factors provides an understanding of why computing
resources today are ever more avaiblale than in previous decades?

Select one:

a. All of the above

b. Network economics

c. Declining communications costs, univeral standards, and the internet

d. Law of mass digital storage and More’s law

Feedback
The correct answer is: All of the above

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Today’s manotechnology-produced computer transistors are roughly equivalent in
size to

Select one:

a. A buman hair.

b. The width of a fingermail.

c. A virus

d. An atom

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The correct answer is: A virus

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Specifications that establish the compability of products and the ability to
communicate in a network are called

Select one:

a. Network standards

b. Technology standards
c. Internet standards.

d. Telecommunications standards.

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The correct answer is: Technology standards

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_______________ unleash powerful economies of scale and result in declines in
manufactured

Select one:

a. Linux and open-source software

b. Technology standards

c. Internet and Web technologies

d. Client / Server technologies.

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The correct answer is: Technology standards

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The multitasking, multi-user, operating system developed by Bell Laboratories that
operates on a wide variety of computing platofrms is
Select one:

a. Unix

b. Linux

c. COBO

d. OS X

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The correct answer is: Unix

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The network standard of connecting desktop computers into local area netowks that
enabled the widedspread adoption of client/server computing and local area
networks and further stimulated the adoption of personal computers is

Select one:

a. ASCII

b. TCP/IP

c. COBOL

d. Ethernet

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The correct answer is: Ethernet

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Which of the following is a leading networking hardware provider?

Select one:

a. Cisco

b. Seagate

c. Dell

d. IBM

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Software that manages the resources of the computer is called

Select one:

a. Network software

b. Operating system software

c. Data management software

d. Application software

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The correct answer is: Operating system software
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A SAN is a _____________ netowrk

Select one:

a. Service-oriented architecture

b. Scalable architecture

c. Server area

d. Storage architecture

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The correct answer is: Storage architecture

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As referred to in the text, legacy systems are
Select one:

a. Any pre-1990 Wintel systems.

b. Traditional mainframe-based business information systems.

c. System found on older ASPs

d. Electronic spreadsheets used on a PC

Feedback
The correct answer is: Traditional mainframe-based business information systems.

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Which of the following is not an example of the emering mobile computing platform?

Select one:

a. Tables

b. CRM

c. Cell phones

d. The Kindle

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The correct answer is: CRM

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All of the following are current hardware platform trends except

Select one:

a. Cloud computing

b. Green computing
c. Virtualization

d. Unix

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The correct answer is: Unix

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The business case for using grid computing involles all of the following except

Select one:

a. Speed of computation

b. Increased accuracy

c. Agility

d. Cost savings

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The process of presenting a set of computing resources (such as computing power or
data storage) so that they can all be accessed in ways that are not restricted by
physical configuration or geographic location is called
Select one:

a. Cloud computing

b. Autonomic computing

c. Multicore processing

d. Virtualization

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The correct answer is: Cloud computing

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an example of autonomic computing is
Select one:

a. Cell phones taking on the functions of handheld computers

b. Software programmed to run on any hardware platofrm

c. Spyware protection software that runs and updates itself automatically

d. Programing languges that allow non-programmers to create custom applicatons

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The correct answer is: Spyware protection software that runs and updates itself
automatically

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TCO refers to the original cost of purchased technology: both hardware and software
Select one:

True

False

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The correct answer is 'False'.

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Has the task of delivering packets from the source host to the destination host solely
based on its address. → Internet Clients

Select one:

True

False

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The correct answer is 'False'.

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The software that supports a computer's basic functions. → Operating Systems

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True

False

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A computer network covering a small physical area. → Local Area Network (LAN)

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True

False

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Any situation in which computing is done in a remote location rather than on your
desktop or portable computing devices. → Computer Software

Select one:

True

False

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The correct answer is 'False'.

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Distributed application structure that partitions tasks or workloads between the
providers of a resource or service and service requesters. → Client-Server System
Select one:

True

False

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The correct answer is 'True'.

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Perform work that users and firms are directly interested in
accomplishing. → Application Software

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True

False

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The correct answer is 'True'.

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A company that provides customers with Internet access. → Hypertext Transfer
Protocol (HTTP)

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True

False

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The correct answer is 'False'.

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A place for local users to access a network. → Point of Presence (POP)

Select one:

True

False

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The correct answer is 'True'.

Chương 6:
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is a database that stores current and historical data of
potential interest to decision makers throughout the company.

Select one:

a. data dictionary

b. data mart

c. data warehouse

d. database server

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The correct answer is: data warehouse
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use data mining techniques, historical data, and assumptions about future conditions
to predict outcomes of events, such as the probability a customer will respond to an
offer or purchase a specific product.
Select one:

a. predictive analytics

b. primary key

c. referential integrity

d. program-data dependence

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The correct answer is: predictive analytics

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consists of activities for detecting and correcting data in a database that are
incorrect, incomplete, improperly formatted, or redundant.
Select one:

a. online analytical processing (OLAP)

b. data cleansing or data scrubbing

c. database administration
d. data administration

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The correct answer is: data cleansing or data scrubbing

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is an automated or manual file that stores definitions of data elements and their
characteristics
Select one:

a. data dictionary

b. data definition

c. data administration

d. data warehouse

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The correct answer is: data dictionary

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is a subset of a data warehouse in which a summarized or highly focused portion of
the organization's data is placed in a separate database for a specific population of
users.
Select one:

a. 
data mart

b. data warehouse

c. data governance

d. data mining

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data mart
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provides insights into corporate data that cannot be obtained with OLAP by finding
hidden patterns and relationships in large databases and inferring rules from them
to predict future behavior.
Select one:

a. text mining

b. data administration

c. 

data mining

d. data mart

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The correct answer is: 

data mining
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Database designers document their data model using diagrams that illustrates the
relationship between the entities
Select one:

a. database administration

b. entity-relationship diagram

c. object-oriented DBMS

d. 

online analytical processing (OLAP)

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The correct answer is: entity-relationship diagram

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used with unstructured data, to help businesses analyze these such data
Select one:

a. 

text mining

b. web mining

c. data mining

d. key field

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 The correct answer is: 

text mining

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The most prominent data manipulation language today
Select one:

a. 

structured Query Language, or SQL

b. data manipulation language

c. entity-relationship diagram

d. data inconsistency

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The correct answer is: 

structured Query Language, or SQL

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rules to ensure that relationships between coupled tables remain consistent
Select one:

a. 

text mining
 b. referential integrity

c. 

program-data dependence

d. database administration

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The correct answer is: referential integrity

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Extracts knowledge from the content of web pages, which may include text, image,
audio, and video data.
Select one:

a. Data quality audit

b. 

Relational database

c. Web structure mining

d. 

Web content mining

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The correct answer is: 

Web content mining

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Type of text mining; able to mine text comments in an email, message, blog, social
media conversation, or survey form to detect favorable and unfavorable opinions
about specific subjects
Select one:

a. Online analytical processing

b. 

Analytic platforms

c. Sentiment analysis

d. 

Relational database

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The correct answer is: Sentiment analysis

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Examines data related to the structure of a particular web site
Select one:

a. 

Web structure mining

b. 

Referential integrity

c. Web content mining

 d. Structured Query Language

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The correct answer is: 

Web structure mining

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Structured survey of the accuracy and level of completeness of the data in an
information system.
Select one:

a. 

Data quality audit

b. 

Relational database

c. Web content mining

d. Data administration

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The correct answer is: 

Data quality audit

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 Specific type of software for creating, storing, organizing, and accessing data from a
database
Select one:

a. 

Relational database

b. 

Data manipulation language

c. Database management system

d. Data definition

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The correct answer is: Database management system

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Characteristics specific to an entity--ie: Entity "supplier" has attributes such as
supplier's name and address
Select one:

a. Data warehouse

b. Attributes

c. 

Data cleansing

d. 

Database

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The correct answer is: Attributes

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use both relational and non-relational technology that are optimized for analyzing
large datasets
Select one:

a. 

Relational database

b. Data quality audit

c. In-memory computing

d. 

Analytic platforms

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The correct answer is: 

Analytic platforms
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Responsible for the specific policies and procedures through which data can be
managed as an organizational resource.
Select one:

a. Data administration

b. Data quality audit

c. 
Data warehouse

d. 

Data cleansing

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The correct answer is: Data administration

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crow's foot preceded by a short mark, ie: each supplier can supply more than one
part but each part can only have one supplier
Select one:

a. 

One to one relationship

b. Online analytical processing

c. One to many relationship

d. 

Web content mining

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The correct answer is: One to many relationship

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 specifies the structure of the content of the database ; used to create database
tables and define the characteristics of the fields in each table
Select one:

a. 

Data dictionary

b. Data definition

c. Data administration

d. 

Data cleansing

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The correct answer is: Data definition

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Look-up field to find data about the supplier of a specific part; ie in the PART table,
the foreign key might be the supplier number and is used to match a part number
(primary key) with its supplier
Select one:

a. 

Primary key

b. Normalization

c. Data mining

d. 

Foreign key

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The correct answer is: 

Foreign key
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Looks for patterns through content mining, structure mining, and usage mining.
Select one:

a. Data dictionary

b. 

Key field

c. Text mining

d. 

Web mining

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The correct answer is: 

Web mining
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Used to clarify table relationships in a relational database
Select one:

a. 

Online analytical processing

b. Analytic platforms
 c. Entity-relationship diagram

d. 

Data manipulation language

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The correct answer is: Entity-relationship diagram

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Most common type of database, organizes data into two dimensional tables with
columns and rows
Select one:

a. 

Analytic platforms

b. Data quality audit

c. 

Referential integrity

d. Relational database

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The correct answer is: Relational database

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 Facilitates big data analysis; relies primarily on a computer's main memory (RAM)
for data storage.
Select one:

a. 

Data quality audit

b. In-memory computing

c. Analytic platforms

d. 

Relational database

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The correct answer is: In-memory computing

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Used to add, change, delete, and retrieve the data in the database.
Select one:

a. 

Data manipulation language

b. Data quality audit

c. Entity-relationship diagram

d. 

Data dictionary

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The correct answers are: Data quality audit, 

Data manipulation language

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Relational databases represent data as two-dimensional tables (called relations).
Tables may be referred to as files. Each table contains data on an entity and its
attributes. → data warehouse

Select one:

True

False

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The correct answer is 'False'.

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a group of records of the same type. → field

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True

False

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The correct answer is 'False'.
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is software that permits an organization to centralize data, manage them efficiently,
and provide access to the stored data by application programs. → database
management system (DBMS)

Select one:

True

False

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The correct answer is 'True'.

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A grouping of characters into a word, a group of words, or a complete number → file

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True

False

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The correct answer is 'False'.

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occurs when different groups in an organization independently collect the same
piece of data and store it independently of each other. → database management
system (DBMS)

Select one:

True

False

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The correct answer is 'False'.

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group of related fields, such as the student's name, the course taken, the date, and
the grade → field

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True

False

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The correct answer is 'False'.

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characteristic or quality describing a particular entity → data inconsistency

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True

False

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The correct answer is 'False'.

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Each table in a relational database has one field that is
designated as its primary key. This key field is the unique identifier for all the
information in any row of the table and this primary key cannot be
duplicated. → primary key

Select one:

True

False

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The correct answer is 'True'.

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a structured survey of the accuracy and level of completeness of the data in an
information system. Data quality audits can be performed by surveying entire data
files, surveying samples from data files, or surveying end users for their perceptions
of data quality. → data quality audit

Select one:

True

False

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The correct answer is 'True'.

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refers to the coupling of data stored in files and the specific programs required to
update and maintain those files such that changes in programs require changes to
the data. → Predictive analytics

Select one:

True

False

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The correct answer is 'False'.