© Copyright Envision Corporation. 2002. All rights reserved.

Protected by the copyright laws of the United States & Canada and by international treaties. IT IS
ILLEGAL AND STRICTLY PROHIBITED TO DISTRIBUTE, PUBLISH, OFFER FOR SALE, LICENSE OR SUBLICENSE, GIVE OR DISCLOSE TO ANY OTHER
PARTY, THIS PRODUCT IN HARD COPY OR DIGITAL FORM. ALL OFFENDERS WILL BE SUED IN A COURT OF LAW.

©
May 7, 2020
C
o Contact Name
p Address
y Address2
City, State/Province
r Zip/Postal Code
i
g
h
t OBJECT: WE’VE FOLLOWED OUR WARRANTY TO THE LETTER – AND BEYOND

E Dear [CONTACT NAME],

n
v I’m sorry you’re upset that we are not fixing your [PRODUCT]. As you know, we’ve followed our warranty
i to the letter – and beyond.
s When you purchased our [PRODUCT] model, you declined installation in return for a [AMOUNT] discount.
i As noted on your warranty, if a factory-authorized serviceman performs the installation, you’re covered for
o parts and labor for one year from the date of purchase. If you don’t use an authorized serviceman, you’re
n covered for parts (not labor) for a period of three months.

When you called us for warranty coverage, we gave you the benefit of the doubt. You were already two
C weeks past your three month cut-off, but we made an allowance because you’re a good customer. In
o other words, [CLIENT], we didn’t charge you for parts even though we were well within the spirit and letter
r of the warranty to do so.
p
o If there are any other questions about the warranty, or other [YOUR COMPANY] products, please call on
my personal line indicated below.
r
a
t
i Sincerely,
o
n
.
Your name
2 Your title
0 (800) 123-4567
0 youremail@yourcompany.com
2
.

A
l
l

r
i
Company Name
Street, City, State/Province, Zip/Postal code Tel: (000) 000-0000 / Fax: (000) 000-0000
www.yourwebsite.com