SCHEME OF SERVICE

Post: IT Support Officer (Shift)

Salary: Rs 21000 x 475 – 21950 x 625 – 23200 x 775 – 32500 x

925 – 37125 x 1225 – 40800 x 1525 – 46900 (NCB 14)

Qualifications: A. A Diploma in Computer Science or a Diploma with

Information Technology as a major component from a
recognized institution.

OR

Equivalent qualification to A above acceptable to the National

Computer Board.

B. Candidates should –

(i) be conversant with Internet and Office automations tools;

and

(ii) have good interpersonal and communications skills

Candidates should produce written evidence of experience/knowledge claimed.

Duties:

1. Provide support to customers by phone

2. Troubleshooting network and internet problems as well as diagnosing and
figuring out software/hardware faults
3. Deliver a high-level of customer service, which is proactive, cooperative and
dependable by analysing client complaints.
4. Work continuously on a task until completion and respond within agreed time
limits to call-outs/follow ups
5. Work closely with other sections to maintain and facilitate a good customer
service.
6. To install and configure hardware and common PC-related software and
provide preventive measures and technical support thereon.
7. To operate computer systems including running of processes, handling of
inputs, production of outputs, performing backups and keeping records
thereof.
8. To comply with and promote applicable security standards in relation to
computer systems.
1
 9. To commission IT equipment
10. To carry out survey/audit of the technical features of computer equipment.
11. To troubleshoot computer hardware and software, as and when required.
12. To promote IT Culture through training programmes and induction courses.
13. To conceive and develop training materials.
14. To ensure availability of software/materials to promote ICT awareness.
15. To assist in the organisation of seminars, conferences and training activities.
16. To develop and maintain multimedia products and websites.
17. To perform such other duties directly related to the main duties listed above or
related to the delivery of the output and results expected from the IT Support
Officer (Shift) in the roles ascribed to him.

Note

1. IT Support Officers (Shift) are required to work on a shift basis according to a

structured pattern of work designed by the National Computer Board

2. IT Support Officers (Shift) will be required to work at the Government Online

Centre.