Professional Documents
Culture Documents
Business Plan Ellen
Business Plan Ellen
Instructions to Learner
1. The Business: p (2-14) Data and information from PART A1 (Concept)
-REGISTRATION DETAILS: Business name, Trading name(s), Date registered, Location(s) registered,
Business structure, ABN, CAN, GST, Domain name(s), Licences and permits
-MANAGEMENT and OWNERSHIP: Name of owners, Details of management and ownership, Experience
-KEY PERSONNEL: Current staff table, Required staff table, Recruitment options, Training programs, Skill
retention strategies
-PRODUCT / SERVICE: Product / Service table, Market position, Unique Selling Position (USP), Anticipated
demand, Pricing strategy, Value to customer, Growth potential
-INSURANCE: Workers compensation, Public liability, Product liability, Business assets, Business revenue
-OPERATIONS: Production process, Suppliers, Plant and equipment table, Inventory table, Technology
(software), Trading hours, Communication channels, Payment types accepted, Credit policy, Warranties
and refunds, Quality control, Memberships and affiliation
-SUSTAINABILTY PLAN Environmental / resources impact, Community impact and engagement, Risks /
constraints, Strategies, Action plan table
2. The Future: (p. 15) Data and information from PART A1 (Concept)
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
(fill in all the required / relevant data, information and details in the provided space(s))
BUSINES DETAILS
Business purpose What is the main business purpose? What does it sell? —
(Based on your NEW Concept)
Operating history What is the business background? How long has the —
business been operating? What is your progress to date?
(Based on your CURRENT Concept)
REGISTRATION DETAILS
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Business name Enter your business name as registered in your Visit our Register your
state/territory. If you have not registered your business business name page.
name, add your proposed business name. (Based on your
CURRENT Concept)
Trading name(s) Enter your registered trading name or names. Your trading Visit our How do I choose
name is the name you will use to trade under. It is the a business name? page.
name that appears on your marketing and advertising
material. If you have multiple trading names, list them and
explain the purpose of each name.
Date registered The date that appears on your business name registration. —
(Based on your CURRENT Concept)
10 Oct 2005 https://abr.business.go
v.au/ABN/View/845661
34831
Location(s) Enter the state(s) you have registered your business name. Visit our Register your
registered If your business is located in more than one state, you will business name page.
need to register your business name in each state. (Based on
your CURRENT - New Concept)
NSW 2000
Business structure Is your business a sole trader, partnership, trust or Visit our Business
company? (Based on your CURRENT Concept) structures topic.
ABN If you have registered an Australian Business Number Visit our Register for an
(ABN), then enter it here. (Based on your CURRENT Concept) Australian Business
Number (ABN) page.
ACN Enter your Australian Company Number (ACN). Fill this in if Visit our Register your
you are a registered company. (Based on your CURRENT company page.
Concept)
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Domain names If you are planning on setting up a website for your business, you may also Visit our Register your
like to register a domain name to match your registered business name.
domain name page.
List any domain names you have registered and plan to use in the
business.
Licences & permits List all the licences or permits you have registered. These Visit our Registrations and
will vary depending on your type of business and location. licences page.
Some examples include a tradesperson certificate, travel
agents licence, or kerbside café permit.
Current operation: ABN, Blasting explosives user licence, Licence to Play Music
in Restaurants and Cafes, Crown Land Leases, TFN, Crown
Land Leases - New South Wales, RSA
New Concept: ABN, Licence to Play Music in Restaurants and Cafes, Crown
Land Leases, TFN, Crown Land Leases - New South Wales,
RSA
BUSINESS PREMISES
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Buy/lease If you have purchased a business premises or are currently leasing, briefly Visit our Buy or lease a
outline the arrangements. These can include purchase price, length of the
business premises page.
lease agreement, rental cost or lease terms.
If you are still looking for a lease or property, outline your commercial lease
or purchase requirements and any utilities/facilities required. (based on
CURRENT Concept)
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Manuel Spinola
Owner
Mark Holmes
General
manager
James agou
Baba
FOH bar Sous chef
manager manager
cuisine commis
chef pastry commis
chef
Names of owners List the names of all business owners / owning company / —
franchisee ownership, etc.
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
KEY PERSONNEL
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Current staff table List your current staff in the table provided. Outline each Visit our Employing people
job title, name of the employee in the position, the expected topic.
staff turnover for the position and each employee's relevant
skills or strengths. You may also like to attach a copy of
their resume to the back of your plan. (based on CURRENT
Concept)
Required staff table List your required staff in the table provided. These are Visit our Recruitment
current vacant positions. Outline each job title, quantity of page.
each type of position, the expected staff turnover for the
position, the required skills or strengths needed and the
date you require this position to be filled. (based on NEW
Concept)
Recruitment How do you intend on obtaining your required staff? Visit our Recruitment
options Advertising in the local paper, online advertising, and/or page.
training current staff members? (based on NEW Concept)
Training programs Are there any training programs you will be organising in Visit our Skills and training
the event you cannot find the required skills? Are these in- topic.
house or external providers? What training will you as the
business owner/manager undertake to keep your skills
current? (based on NEW Concept)
Skill retention What procedural documentation will you provide to ensure Visit our Skills and training
strategies the skills of staff are maintained? Do you have an topic.
appropriate allocation of responsibilities? How are
responsibilities documented and communicated to staff?
What internal processes will you implement to regularly
check that the current skills of staff members are still
appropriate for the business? (based on NEW Concept)
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Head Chef Nathan 4-5 years Min Certificate IV in commercial cookery, and
darling have minimal 7-10 years experiences in
commercial kitchen/restaurant. Must have a
good knowledge in the food industry, able to
create the new dishes and menu, great
leaderships skill, ensuring the high quality and
standard in the kitchen and etc.
Sous chef Max 4-5 years Min certificate IV in commercial cookery and
have minimal 5-7 years experiences in
commercial kitchen/ restaurant and must have
a good knowledge about the food.
Demi chef Steve 4-5 years Min certificate IV in commercial cookery/pastry
Min and have minimal 4-5 years experience in
commercial kitchen and must be able to lead
the team on the section and rensposible to the
section.
Commis chef Khong 2-3 years Min certificate III in commercial cookery /
Arti pastry and understand about tbe basic
methods of cooking skill and knowledge of the
Olivia food.
Alex
Ellen
Krystal
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Restaurant manager Ullas 4-5 years Min have Adv Diploma in hospitality
management, min 4-5 years experience in the
same role/manager in the restaurant, have a
great communication skills, have a good
leadership skill, Able to training and supervising
staff, able to implement appropriate strategies
to improve sales, able to maintain safe working
conditions etc
Ass restaurant Nick 4-5 years Min have adv diploma in hospitality
manager management, have 3-4 years experience
working in the restaurant, grea communication
skill, able to training and supervising staff ,
able to take rensposibilities if restaurant
manager are away and etc
FOH manager Ebony 4-5 years Min diploma in hospitality management, have
3-4 years experience working in the restaurant,
able to communicate with others, able to
training and supervising staff, and etc
Bar manager Tom 4-5 years Min diploma in hospitality management, have
3-4 years experience working in the restaurant
and have a bartender experience, have a great
communication skill, able to train and
supervising staff, and etc
Supervisor Emilia 2-3 years Min diploma in hospitality management, have
min 2-3 years experience in the restaurant,
have a great communication skill, able to train
and supervising staff and etc
F&B attendant Christian 2-3 years Min have 1 years experience working as a
Gaby customer services and able to following the
instructions and great communication skill
Jordan
Krystie
Alex
Olivia
Chris
Michael
J0
Bartender Steve and 2-3 years Min 1 year experience working in the same role
seb and able to following the instruction and have
a great communication skill.
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
474863605.docx_2020
ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
474863605.docx_2020
ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
4 MAIN COURSES
• Miso ‘Glacier 51’ Patagonian Toothfish (Heard
Island, Southern Ocean) $50
grilled sweet corn, black barley, and coriander
• Grilled rainbow Trout (Goulburn river, VIC) $45
zucchini flower, golden beetroot, spanner crab meat,
hazelnut, buttermilk dressing
• Poached Blue eye Trevalla (New Zealand) $47
Roast garlic, grilled cos hearts, smoked almonds
• Char-grilled pinnacle Eye fillet (North West Corner,
Tas) $55
carrot puree, confit kipfier potatoes, mushrooms
3 DESSERTS
• Autumn Pavlova $10
watermelon, lychee, pineapple and passionfruit coulis
• Oceana barracks selection of cheese $20
3 types of cheese, quinche paste and biscuits.
• Lemon meringue Tart $16
Chantilly cream, raspberry puree, berries
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A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
House crumpets with nori crème fraiche and smoked Yarra Valley
salmon roe
Yabby sesame toast with Four Pillars Bloody Shiraz Gin, sweet chilli
and pepperberry sauce
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
NOTE: e.g. how many We are likely expected to have average 30 ppl on breakfast
signature dishes / with average check $55 , 45 people with average check $60
drinks you will sell on lunch and average 65 people with average check $80 on
over a 12 months dinner and bring total expected sales per month to average
period? (refer to your key $471.240 and we expected to sell our signature dishes
financial data from Ass Task around 600 pax for over 1 month period.
A 1 Concept - TASK 4) -
total revenue, total covers,
etc.)
Pricing strategy Do you have a particular pricing strategy? Why have you Visit our Fair trading laws
chosen this strategy? page for your state fair
To help you develop your pricing strategy, you could refer to trading office contact
your customer research, market position, anticipated details.
demand and costs/expenses to get an idea.
Whatever strategy you use when setting your price, you will
also need to adhere to any relevant fair trading legislation or
codes of conduct. (Refer to Ass Task A1 Concept - TASK 4 final
concept statement - pricing policy)
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Research & What R&D activities will you implement to encourage Visit our How do I make
development innovation in your business? What financial and/or staff my business more
(R&D)/ innovation resources will you allocate? (Refer to your Market Analysis - Ass innovative? page.
activities Task A1 Concept - TASK 3)
open for the feedback and suggestion from the staff and
customer. Make the staff feel ease and connected to the
company to keep them stay positive, have a regulary
meeting and have a employee activities once in 6 months so
it can help to boost the positivity in the workplace. By keep
updating and aware with what happening in hospitality
industry in the area and in the world and be fleksibel and
ready for the change.
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Intellectual How do you plan to protect your innovations? List See the IP Australia
property strategy anycurrent and future trademarks, patents, designs you website for information
have registered. Do you have confidentiality agreements in on protecting your
place? innovations.
Protecting your innovations can include registering for
intellectual property protection, ensuring your staff signs a
confidentiality agreement, and generally ensuring your
competition does not find out what you are developing.
Workers Provide details if you have workers compensation insurance? Visit our People insurance
compensation This is mandatory if you have employees. page.
Public liability Provide details if you have public liability insurance? This Visit our Liability insurance
insurance covers any third party death or injury. page.
Professional Provide details if you have professional indemnity insurance? Visit our Liability insurance
indemnity This covers any legal action taken out as a result of your page.
professional advice.
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Product liability Provide details if you have product liability insurance? This Visit our Liability insurance
covers any legal action taken out as a result of injury, page.
damage or death from your product.
Business assets Provide details if you have insured your business assets in Visit our Assets & revenue
the event of a fire, burglary, or damage? This insurance insurance page.
covers things like buildings, contents and motor vehicles.
Business revenue Provide details if you have insured your business in the Visit our Assets & revenue
event of business interruption where you cannot trade insurance page.
because of a particular event and are unable to make
money?
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Risk management List the potential risks (in order of likelihood) that could Visit our Risk management
table impact your business. Minimum of 4 Risks. (See below page.
table)
For each risk, detail the following in the table provided:
A description of the risk and the potential impact to your
business.
The likelihood of this risk happening - either highly unlikely,
unlikely, likely, or highly likely.
The level of impact (consequences) it may have on your
business – high, medium or low.
Your strategies for minimising/mitigating each potential risk.
[Description of the risk and the [Highly Unlikely, [High, [What actions will you take to
potential impact to your business.] Unlikely, Likely, Medium, minimise/mitigate the potential risk
Highly Likely] Low] to your business?]
1. Slips and falls Highly likely Medium Protect floor workers and patrons
with a comprehensive safe floor
program that includes deep cleaning
, protection and ongoing
maintenance.
3. Cuts and burns Highly likely Medium Keep a regulary stocked first aid
cabinet available and training
workers on how to correctly handle
incidents with exposure to BBP and
providing them with the correct
personal protective equipment will
limit their risk and reduce Workers'
Compensation costs
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Legal List the legislation which will have some impact on the Visit our Legal essentials
considerations running of your business. For example: consumer law, for business Page.
business law, or specific legislation to your industry. Visit the Australian
List the legislation in order of the most impact on your Securities & Investments
business. You should also detail what you will do or have Commission Financial
already done to ensure you comply. services page.
For example if you are in the financial services industry and you provide
financial advice to your customers, you should include the Corporations Act
2001 and your AFS licence details (if registered already). You may also like
to include details about your disclosure and general obligations.
Competition laws
to ensure that trading is fair for businesses and consumers
Consumer laws
provides regulations on unfair contract terms, consumer
rights guarantees, product safety laws, unsolicited consumer
agreements, lay-by agreements and penalties, and other
areas.
Environmental legislation
The Australian Government, state and territory
governments, and local governments jointly administer
environmental protection.
Privacy laws
Australia has national privacy legislation, overseen by the
Office of the Australian Information Commissioner (OAIC),
that regulates how businesses can collect, access, and store
personal information and communication
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Suppliers Who are your main suppliers? What do they supply to your —
business? How will you maintain a good relationship with
them?
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Plant and List (see below table - Current Concept / Operation) your —
equipment table current plant and equipment purchases. These can include
(Refer to / use SOE vehicles, computer equipment, phones and fax machines.
BOH and FOH list(s) - For each item include the equipment name, purchase date,
NEW CONCEPT from purchase price and running cost.
Ass Task A1 - Concept If you have not purchased all of your equipment yet, you
- TASK 7) can include a separate table and include an expected
purchase date.
Inventory table List (see below table - INVENTORY (Food and BEVRAGE) your —
(Food & Beverage) current inventory items in the table supplied. You can
include inventory item name, unit price, quantity in stock
and the total cost (i.e. unit price multiplied by quantity in
stock).
If you have a substantial inventory, you may prefer to
attach a full inventory list to the back of your business plan.
Website $500
gives you a platform to provide the basic information your
customers may need to know about your restaurant
including hours of operation, directions, payment methods
and more. By answering these basic questions, you can
decrease the amount of time your managers and staff need
to spend answering phone calls
Trading hours What are your trading hours? What are your expected peak —
trading times? Which times do you expect to be more
profitable? How will this change over different seasons? How do
your trading hours accommodate these changes? (Refer to your Final
concept statement - Ass Task A1 Concept - TASK 4)
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Communication How can your customers get in contact with you? These —
channels channels can include: telephone (landline/mobile), post
box, shopfront, email, fax, internet blog or social media
channel. Include your strategy behind this.
Payment types What payment types will you accept? Cash, credit, cheque, —
accepted gift cards, PayPal etc.
Credit policy What is your credit policy for customers/suppliers? How long —
is the credit period? What are your collection
strategies/procedures? What credit does your business
receive? What are the terms?
Your Suppliers By pay supplier weekly regulary and pay on the due date
and when we have to return the stuffs make sure the
supplier give the new invoice and hold disputed invoices
over until supplier issues a credit note
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Warranties & If you manufacture certain goods, what are the warranty Visit our Warranties &
refunds terms? What is your business refund/exchange policy? refunds page.
Quality control Describe your quality control process (TQM). What checks Visit our Product safety &
(Total Quality or balances do you have in place to ensure the product or standards page.
Management - service you offer is produced to the same standard of
TQM) quality? What steps do you take to meet product food and
WHS safety standards? (Refer to Unit Operational planning from
Diploma level course)
474863605.docx_2020
ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
474863605.docx_2020
ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
INVENTORY (Food and BEVRAGE) – estimated valuation as per last day of CURRENT operation
DRYGOODS $450
MEAT $400
SEAFOOD $200
FRUIT/VEGETABLES $150
BEVERAGES (non-alcoholic) $250
BEVERAGES alcoholic $350
NON - FOOD $100
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Environmental/ Describe the impact your business could potentially have on Visit our Environmental
resource impacts the environment. E.g. a particular manufacturing process planning & auditing page.
produces carbon emissions.
To help you answer this question, you could consider
conducting an environmental audit.
Food Wastage
Food waste is classed as any edible food that is left uneaten
and then disposed of
Energy wastage
is the process of generating energy in the form of electricity
and/or heat from the primary treatment of waste, or the
processing of waste into a fuel source
Community impact How does your environmental impact affect the local Visit our Minimising your
and engagement community? How can you engage the community in impact page.
minimising your impact?
Risks/constraints List any risks/constraints to your business resulting from this Visit our Risk management
environmental impact? page.
Demographic Displacement
Shifting Food Supply
inflation
Scarcity of food ans water
Strategies What strategies will you implement to minimise/mitigate Visit our Environmental
your environmental impact and any risks to your business? planning & auditing page.
Will you conduct an environmental audit? Have you Visit our Environmental
introduced an Environmental management system? management systems
page.
474863605.docx_2020
ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
NOTE: Why / reason Be our customers’ favorite getaway place to enjoy sea view
being in business - big and sea food.
picture.
Mission statement What is your business' mission statement I.e. how will you —
achieve your vision?
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
NOTE: How will you To sell delicious and remarkable seafood and beverage to
achieve / meet your consistently provide our customers with impeccable service
vision by demonstrating warmth, graciousness, efficiency,
knowledge, professionalism and integrity to our work.
To have every customer who comes through our door
greeted or acknowledged within 20 seconds, and thanked at
least once for allowing us to serve, and to leave impressed.
To provide all who work with us the tools to be their best in
a friendly, co-operative, and rewarding environment.
To keep our concept fresh, exciting and on the cutting edge
of the hospitality industry.
To be a giving member of the mosman area and use our
Restaurant and to improve the quality of life.
Goals/objectives What are your short, medium & long term goals? What —
activities will you undertake to meet them? List minimum 3
short / medium and 2 long term goals / objectives in the
below table.
Action plan table What are the business milestones that you need to —
complete starting from today? When do you expect to
complete them? Who is responsible for delivering this
milestone? List at least 3 business milestones - use
below table.
Please note: This table does not include sustainability
milestones as they are listed in the sustainability section
above.
serving good customer service and Following the SOP, Feedback from the Keeping the record and
receive less than 10% for the first training staff, employee, manager reviewing the report
6 months monitoring staff and customer, and
report book
serve good products and receive Following the SOP, Feedback from the Keeping the record and
complaints less than 20% for the training staff, employee, manager reviewing the report
first 6 months monitoring staff, and customer and
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ADVANCED DIPLOMA of Hospitality
A 2 – BUS PLAN | 1. The Business / Future
BSBMGT617 - Develop and Implement a Business Plan
DUE DATE: as per Course Guide / Program
1. The BUSINESS / FUTURE
Increasing profit for 40-50% for Reviewing the sales report sales Always tracking the report
the first year report and budgeting
report
[What are the business milestones that you need to complete [When do you [Who is responsible for
starting from today?] expect to complete delivering this
them?] milestone?]
1 training and have a solid team that can support the restaurant August 2020 manager
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