30 April 2020

Dear Ms Molina

I trust this email finds you well.

We acknowledge your letter dated 23 April 2020, albeit a somewhat delayed response to our
email dated 2nd April 2020 to Antonio Montalban.

Firstly, we would like to reiterate our point from our original email and thank Ms King and her
staff on providing a degree of constructive virtual schooling in these unprecedented times.

However, we were extremely disappointed with your response to our email and in fact, many
of the points you raised. We took great offence to some of your comments and your inability
to sympathise with the financial situation of your clients. We were also disappointed that there
was a lack of personal regard to the points and issues which were raised in our original email (a
further copy enclosed). Many of these have gone unacknowledged and unanswered. These
original points remain valid and should also still be taken into account in these continued
discussions.

We had initially hoped from our original email, as parents of the children, as your clients (many
of whom have had a long-standing relationship with St George’s), an open & transparent
avenue of communication could have been developed. Your response has failed to encourage
this.

Nonetheless, at this point we would like to deal with the key points raised in your letter which
has provided us with a degree of confusion. We will comment on these in chronological order,
as follows;

‘The School was told on Thursday 12 March that they could not open from the following day.
The school staffing team stayed late into the night on this Thursday to arrange and
organise….’

Firstly, we are disappointed that a contingency plan was not already in place. The fact that
School closures had already been anticipated for some weeks before, suggests a reactive
approach as opposed to a proactive one. In addition, above and beyond duties demonstrated
by the School staffing team has been replicated by every working person as well as every
parent. To raise this as a key point is unfair and unjust.

‘All teachers now stay on line for an hour for each lesson’

This is false and incorrect. Only during the classes of Maths & English has the teacher stayed
online an hour for each class. The language classes and have ended prematurely after
approximately 30 minutes, and there has NEVER been any offer from the language teacher to
stay online for the full hour. Other classes which have oddly been classified as optional, run no
more than 30-35 minutes and are regularly based on YouTube videos.

‘Children currently receive approximately 4 hours of a day of online lessons, it is only one
hour shorter….’

To best demonstrate the comparison of onsite versus offsite tuition, please refer to ‘Appendix
A’. You will see the notable difference in mandatory tuition hours. This does not take into
account the reduction in the quality of tuition.
‘The school has made a big effort to offer the greatest possible discount to all parents’

We regard this point as in fact the greatest show of disrespect in your letter. As your clients,
our children are receiving a service which is of CONSIDERABLY less value to the discount
offered. This is substantiated by;

i) The reduction in the number of tuition hours

ii) The reduction to the quality of tuition
iii) The lack of social development available for our children
iv) The reduction of interaction with other children and teachers
v) The lack of exposure and use of school resources

In addition, we note that the School in fact accrues a saving in remaining closed. Considerable
savings for the School would be made in the invoices for electricity, gas, water, light,
maintenance, cleaning as well as resources & materials for children activities. These School
savings have subsequently been diverted for the parents to incur. These savings for the School
alone would equate to more than the disrespectful ten percent discount offer the School has
made to its clients.

Please note that there were other points raised in your letter which caused bewilderment,
however we have chosen only to list the key points as mentioned above.

To proceed, we now request the School Management Board to review their response and for
this to be discussed with a selected group of parents representing Year 4. This can be done
virtually at an agreed date and time. However, we stress that a date and time be agreed by no
later than 15 May 2020.

If no progress is made with these negotiations, we will have no other option to seek legal
advice to pursue this matter further. In addition, we will also look to review our children’s
placement at St George’s School for the academic year of 2020/21.

Finally, we once again would like to reiterate that this is an email we do not take any
satisfaction in conducting and we hope an amicable agreement can be made.

Best regards