Curriculum Vitae

Personal Details:

Name: Radu George Giusca

Address: 21 Butterfields E17 9JD
Email: georrge.radu@yahoo.co.uk
Mobile Number: 07904 960 759
Home Landline 020 8281 6166
Eligible to work: EU Resident

Work Experience:

02/2017 – Present Hotel Service Centre Executive

Park Plaza Riverbank
www.parkplaza.com

Understand the aim of the hotel and your department and

communicate these to the staff
Maintain effective communication within the team and to
attend departmental hotel meetings and training sessions.
Perform all tasks to a consistent and correct standard as per
Delegate the Standard operational Procedures Manual to
Superiors to be updated
Planning staffing accordingly and organize timesheets
Meet the deadline for creating the staff rota
Attending recruitment events: Reception Academy or Internal
Events organized by the HR Team
Attend the HOD on meeting with other HOD’s from different
Properties debating how we should improve the system we
operate with.
Attending interviews alongside the HOD
Attending meetings when required and in HOD’s absence
Participate in assisting to achieve departmental goals and
objectives and carry out assigned work by HOD.
Undertake and complete any special projects or related tasks
as and when required by the Hotel Service Manager
Keeping records and performing performance reviews when
required
To have full knowledge of your departmental disaster plan
ensuring this is trained to all departmental employees.
Continuously endeavour to improve the knowledge of the job.

07/2016 – 02/2017 Hotel Service Centre Supervisor

Park Plaza Riverbank
www.parkplaza.com

Duties: Ensuring smooth running of operations on daily basis

Ensure that brand standards are achieved according too
the Standards of Operational Procedures Manual
Generate telephone reports from Opera to check if the guest
have been charge accordingly
Produce Omnivista reports to make sure the conference
events have been charged.
Achieving deadlines delegated by the Executives or HOD
Reading Medalia and TripAdvisor for positive/negative
feedback
Feedback the Manager on any database issues encountered
Monitor the team’s performance and provide feedback on
regular basis
Run reports that will highlight incidents that guests are
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experiencing in order to prevent them from reoccurring

To be aware of any shortfalls in standards and bring them
Up to attention of my manager
To keep records and performing performance reviews
when required by a member of management
Attend HOD’s and Operations meeting when required
Actively involved in training programs and delivering training
for new starters whilst identifying any training needs
Monitoring guest requests in Hotsos
Following via email/phone with providers such as IT, QDOS
Communications, Smartnet and Air Angel (internet providers)

09/2015 – 07/2016 Hotel Service Centre Agent

Park Plaza Riverbank
www.parkplaza.com

Duties: Managing incoming and internal calls for Park Plaza

Riverbank & Plaza on the River, Park Plaza Victoria,
Park Plaza Sherlock Holmes and Park Plaza County Hall
Taking messages for General Manager in the absence of
the PA
Deliver and create wakeup calls for guests and groups.
Produce the reports in Opera for wakeup calls
Creating guest requests in Hotsos and liaise with the relevant
departments (Front Office, Guest Relations, Duty Manager,
Room Service, Engineering, Housekeeping) to make sure
all the guests needs are achieved
Count and verify the float on a daily basis.
Welcoming guests in the Business Centre and assist them
with their issues
Be knowledge of Microsoft Office programs and assist with
all guest formatting resizing and printing requirements
Meeting the deadlines on delegated by the Supervisors or
Executives
Passing the relative information on a daily basis via handover
Dealing with guest complaints over the phone and face to face
Charge the guest for using the facilities of the Business
Centre
Charging conference and guests to relevant PM or room for
printouts and telephone calls
Maintain and check all equipment daily and report any
discrepancies to providers via emails (IT, QDOS
Communications, Smartnet, Air Angel).
Health and Safety Knowledge about Fire procedures

06/2015 – 09/2015 Housekeeping Supervisor and Coordinator

WGC
Contracted by Park Plaza Riverbank London

Duties: Produce the daily worksheets for Room Attendants and Public
Area Cleaners from Opera
Assign special daily, weekly and monthly duties to RA and
PAC
Monitor Hotsos of any guest requests and make sure they are
passed to the porters
Prepare requisition list and order any necessary items
To prepare the morning staff meeting
Inspecting guestrooms to ensure excellent standards are
achieved by the RA
Report and log any rooms which do not require service or
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have ‘do not disturb’

Report any maintenance issues found in the rooms and log
them in Hotsos
Check all vacant and occupied rooms daily to ensure they are
and presented to the standards of the hotel

10/2014 Hotel Receptionist

Reception Academy Training Hotel, London
www.ReceptionAcademy.com

Duties: Check-In & Check-Out

Taking reservations by phone & walk-in
Exceeding guest expectations
Complaint handling
Foreign Currency Exchange
Practical use of Opera PMS Version 5.0

Education:

10/2014 Reception Academy, London

Professional Hotel Receptionist Training
www.ReceptionAcademy.com

Educational Details: Practical Hotel Receptionist Training

Welcoming Guests
Check-in and Check-out
Hotel procedures, brand standards & terminology
Loyalty programme enrolment
Practical use of Opera PMS Version 5.0
Behavioural Skills Training
Understanding Hotel Departments

09/2005 – 06/2010 Grup Scolar Economic de Turism – Iasi, Romania

www.gsetis.ro

Diploma Tourism and Hotel Services

Key Skills:

Practical use of Opera PMS Version 5.0 Full Service Practical use of SysAid
Practical use of Microsoft Office Practical use of Medalia
Practical use of Hotsos Practical use of Trip Advisor
Practical use of Outlook Practical use of Fourth
Practical use of Ominivista Practical use of Adaco
Practical use of Alcatel

Language Skills:

Rumania: Mother Tongue

English: Upper Intermediate
Italian: Lower

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Interests:

Travelling, reading, games, football and movies

References:

Pierre-Cedric Runacher, Senior Trainer Belen Garaita, Executive Housekeeper

Reception Academy Park Plaza Riverbank
Telephone: 020 7953 7796 Telephone: 020 7769 2453
Email: pierre@receptionacademy.com Email: bgaraita@pphe.com

Alina Luca, HSC Manager

Park Plaza Riverbank
Telephone: 020 7958 8000
Email: aluca@pphe.com

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