MANAGEMENT INFORMATION SYSTEM

*CASE STUDY

1- Why are large companies such as AmerisourceBergen and Diebold Good?

Candidates for business process management?

I think the reason for both of the companies because they are large and everywhere.

• AmerisourceBergen

Because is one of the world’s largest pharmaceutical services companies and a member of the

fortune 25, with 70 billion in revenue in 2009.

It provides drug distribution and related services designed to reduce cost and improve patient

outcomes, servicing both pharmaceutical manufactures and healthcare providers.

AmerisourceBergen is so large has numerous and complicated relationships with manufactures,

pharmacies and hospital. Managing these contracts and pricing details associated with each of

these relationship had been very time-consuming and paper intensive, relying heavily on e-mail,

Telephone and fax, postal mail.

• Diebold

Is global leader in integrated self-service delivery and security systems and services, with 17000

associates across 90 countries. The company makes installs, and services ATMs, vaults,

currency-processing systems, and other security equipment used in financial, retail, and

Government markets.

Business management provides a platform for defining an organization business processes and

Deploying these processes as web-accessible applications. The platform gives managers real-time

Visibility to monitor, analyze, control and improve the execution of those processes can integrate

These processes with existing operational systems.

2- What were the business benefit for each company from redesigning and

Managing their business processes?

• It makes them able to create rich graphical model of business process as well as new user

Interfaces and business rules.

• It makes process along with capabilities for integrating the processes it manages with external

Systems.
3- How did BPM change the way these companies ran their businesses?

• BPM provide a complete set of tools for analyzing, managing, and redesigning business

Processes.

• BPM makes it possible for all contract changes to be recorded into the system and validated

Against internal business rule, and also enables to link with its trading partners for collaborative.

• BPM was successful and result in lower headcount, fewer disputer and more accurate pricing

Information with high return on investment.

4- What might be some of the problems with extending BPM software across a

Large number of business processes?

The problem from extended the BPM software is process drives the establishment of pricing and

Terms with each of the company's manufactures and also compliance with pricing terms and the

Payment of rebates from the manufacturer if the company is forced to sell at a lower price to

Compete.

5- What companies stand to gain the most by implementing BPM?

• The companies stand to gain from the BPM to Automate and implement an online collaborative

Contract and chargeback process.

• AmerisourceBergen has automated nearly 300 processes, benefited from more efficient and

accurate record tracking, faster turnaround times, greater management into key performance

indicators, and an online audit trial of all activities. AmerisourceBergen's BPM project had such

positive outcomes that the company won a Global Excellence in BPM and Workflow award in

2009.

I think it also for business support, Organization, Modeling, and Management.

ASSIGNMENT NO 5:

ANSWER THE FOLLOWING QUESTIONS:

1. What types of companies have benefited from this

.software?

ANSWER:

List of Best Business Process Management Software:

• Process Street – Simple Process & Workflow Management.

• Pipefy – Cross-functional business process management & automation.

• WorkflowGen – Workflow Software and Low-

• Code Platform.

• Comidor – Low-code digital transformation and BPM platform.

Top 6 best BPM software options of 2020:

• Processmaker. Processmaker is a low-code BPM and workflow solution that lets you design,
automate, and deploy business processes. ...

• Kissflow. Kissflow is a no-code BPM software that truly establishes a digital workplace. ...

• Nintex.

• Bizagi.

• Bpm'online

2. What are some of the important functionalities of

the BPM products offered?

ANSWER:

Here are features you need your BPM system to have in 2019.

• Easy Modeling of Processes and Forms.

• Enterprise Architecture Modeling.

• Project Management Integration.

• Data Capture, Management, and Analysis.

• Social Collaboration Features.

• Mobility.

• Choice of On-Premises or Cloud Deployment.

3.Would this company have been a better fit than

Savior or met storm for Diebold or AmerisourceBergen, respectively? Why or why not?

ANSWER:

That stand to gain the most (cont.)3. Online companies and start-ups• Modern processes and
technologies Large companies and BPM

Large companies are good candidates for BPM Disparate Existing Tools and Applications Business
Process Identical Process Steps Management Lack of Data Streamline Business Consistency Processes
Decentralized Capitalize New Documentation Opportunities Unstructured Process Optimize Use of
Knowledge Resources Process Assessment Sustainable Growth Difficulties and Performance Low Speed
to Market Business benefits

AmerisourceBergen, one of the world’s largest pharmaceutical services companies

Met storm BPM software for analyzing, managing, and redesigning business processes

First BPM project intended to automate and implement an online collaborative contract and
chargeback process

Results encouraged the company to expand BPM to other areas of the business Business benefits
Diebold, global leader in integrated self-service delivery and security systems and services with
worldwide operations

Progress Savior’s Business Manager BPM solution to understand and improve order fulfillment process•
BPM project generated real time visibility of the order process to analyze, control, and improve its
execution

Pleased with the results, Diebold immediately used Business Manager for other processes possible
problems

Spanning large processes with one BPM: Companies that stand to gain the most1. Large companies

Synergies in compliant process across several divisions

Overview: Extensive list of different products and business processes

Decrease number of employees and process failures by automation and process redesign Companies
that stand to gain the most (cont.)2. Customer-orientated companies

Fast response times

Immediate feedback

Automation: customers work themselves (self-service)

Customer convenience and satisfaction

Depending on reliable customer data in different entities and divisions

Simpler processes4. High risk Businesses (e.g. financial)

Risky processes faster adaptions of redesigned processes

Collaboration across different functions

Lower budget  lower resistance to changes Companies