-Hello, my name is Victor, how may I help you?

-Hi, Victor, I would like to make a reservation in your hotel for me and my
friends.
-I’m happy to help you with that, what’s your name?
-Anastasia
-Thank you, Anastasia
-How many people will stay?
-3
-Do you prefer to stay in one room or separated?
-One room
-OK, let me check if we have available rooms, what dates?
-September 5 to 7
-Thank you
-We have got one available premiere room, that is good for 3 people, with 3
separated beds, kitchen and free WIFI and it 99$/night
-OK, sounds great, does it have included breakfast?
-Yes, are you going to reserve it today?
-Yes, please
-Do you have a name of the guests?
-Yes, Anastasia, Anna, Marina
-Great, so you will be checked in on September 5 at 2 pm, and checked out at
sept 7 at noon, so it’s 2 nights for 99$ and a taxes, so the total amount is 243$
-Thank you, should I pay now or when?
-Yes, so you have been checked in for 2 nights, sept 5-7
-Thank you so much
-You’re welcome, waiting for you, thank you for calling, bye-bye
-Bye-bye