ANITA ALBERT

1625 St. Georges Street

Orleans, Ontario K1E 2J2
824-8126
E-mail: anitaalbert@rogers.com

Objective  Manage a computer training centre and provide: computer training, technical writing, training
coordination, editing/proofreading, courseware design and website development.
Summary  Over twenty years as an entrepreneur and consultant in the field of software training and course
development including development, implementation and review of courses.
Experience  Business management (cash management, marketing, human resources management; inventory
control)
 Instructional design, courseware design and teaching
Education  Certificate in Business Administration from Ottawa University.
 Microsoft “Train the Trainer” course
 Training Needs Analysis and Instructional Design courses from Friesen and Kaye
 Design, Development and Facilitation of Online Course Certificate Program at Algonquin College
 Technical Writer Certificate-Algonquin College
 TEFL Certificate – Teaching English as a Foreign Language (International College of Applied
Linguistics - July 2004
Security File Number: 91080339-00001789 66, Expiry: 2012 - Secret
Clearance
Currently  Developing my own web site and blog site.
 Jan 06 – June 06 – Took Introduction to Advanced French language training 5 mornings a week
 Jan 05 to May 05 Took French lessons at a French language school. Taught Word Processing in
French from Jan 05 to Sep 05 to Manager
 Preparing Requests For Proposals (RFPs) for government job opportunities

EXPERIENCE
Jun 2005 to Present Providing computer training to computer companies.
 Providing software training to CBIT Inc, CTC (Computer Training Centres) and to private companies. Software
includes: Microsoft, WordPerfect, and Lotus suites. Developing training materials for training sessions.

Apr 2005 to Jun 2005 English Language Instructor – Public Works and
Government Services (2 students) – 12 weeks
 Provided English Oral instruction. Designed curriculum and developed tests for two students.

Feb 2005 to Sep 2005 Administrative Assistant to CLOC (Centre Linguistic

d’Ottawa Carleton)
 Provided part-time administrative work to a French Language school. Duties included: photocopying documents,
typing contracts, managing office inquiries, checking emails, typing in French for Manager and teaching Manager
Word in French

Sep 2004 to Dec 2004 Algonquin College – Part-time Professor – Computers 1–

Police and Public Safety Section – 16 weeks
 Developed web-based curriculum for training to Computer Alarm Technicians on Windows, Word and Powerpoint.
The program included using a learning course management tool (LCMS) called Blackboard to post on-line notes and
testing for class. Established training functions on project as well as maintaining the training portion of the Project
schedule. Prepared weekly status reports. Implemented my own courseware. Created a course evaluation report.

Mar 2002 to Present Orleans Automated Systems – Consulting Services

 Since 1984, experience in conducting training needs analysis and knowledge of training requirements for various
management levels. Approved training plans, processes and procedures. Created a course evaluation report.
 Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT).
Software included: Word, Excel, Powerpoint and Access.

ANITA ALBERT – Jan 07 1

 Providing computer training to individuals and groups through computer training companies on the following suites:
MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio, HTML, Lotus
Notes, Internet and several e-mail packages. Creating hardcopy and online computer courseware.
 Experience with technical training vendors. Experience in the delivery of Human Resources programs and processes.
 Experience in coaching managers and staff as well as providing them guidance on career development.
 Knowledge of training methods including computer based training (CBT) and Instructor Led Training (ILT).
 Ability to deliver presentations to managers and staff and consult with managers.
 Ability to review employee technical learning plans and identify training solutions to meet certification requirements.
Ability to create courseware and create technical documents.

May 2001 to Mar 2002 Software Trainer - Industry Canada

 Coordinated training and provided bilingual help desk computer support including training to 150 employees who
used Outlook, WordPerfect, MS Office and Lotus suites. Approved training plans, processes and procedures.
 Assessed training needs and implemented appropriate training sessions. Evaluate instruction, program, training
material and process.
 Provided administrative services support: this included creating newsletters and reports related to student training
access needs. Provided weekly status reports to manager. Created a training plan and procedures for in-service use.
 Assessed the relevant characteristics of a target audience. Performed job, task and/or content analysis. Recommended
instructional media and strategies. Developed performance measurement instruments. Developed training program
materials. Prepared end-users for implementation of courseware materials. Evaluated instruction, program and
process and understand web environment. Created a course evaluation report.
 Developed bilingual training materials, “tips and tricks” sheets and exercises for staff. Developed numerous
documents for Industry Canada website.
 Maintained an Access database of software training provided to employees (used to assess employee software and
training needs). Provided training and desk-to-desk support for “blackberry” to senior management.
 Created and presented an orientation package for new personnel. Installed hardware and software for client.

Jan 1998 to May 2001 Orleans Automated Systems - Consulting Service

 Provided computer training to individuals and groups directly and through computer training companies on the
following suites: MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio,
HTML, Lotus Notes, Internet and several e-mail packages.
 Created several computer-training manuals, shortcut sheets and exercises.
 Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT).
Software included: Word, Excel, Powerpoint and Access.
1997 Instructor Manager – Computer City
 Managed computer-training centre in a retail environment for one year. Approved training plans, processes and
procedures. Provided weekly status reports to manager. Created a training plan and procedures for in-service use.
 Provided all training to public and private clientele, which included: WordPerfect, Word, Excel, Powerpoint, Lotus
suite and Corel products. Evaluated individual training needs. Registered students. Established training function in
project.
 Maintained a voucher log of trained students using Excel and a customer database using Access and Act.
 Created, edited training manuals using Framemaker, Word and WordPerfect.
 Developed new training courses. Evaluate instruction, program, training material and process.
 Installed and maintained software programs. Kept up-to-date on software upgrades and new software. Created and
maintained a training newsletter. Ordered training material. Created a course evaluation report.
 Marketed computer training centre by creating marketing presentations for visitors to the store and by telemarketing.
Provided business reports to Corporate Sales Manager.

1993 to 1996 Orleans Automated Systems - Consulting Service

 Provided computer training as a consultant for many computer firms in Ottawa.

1987 to 1992 Orleans Automated Systems (my downtown office)

 Managed my own downtown computer training facility offering computer training for five years. Provided computer
training to individuals and groups directly and through computer training companies on the following suites: MS
Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio, HTML, Lotus Notes,
Internet and several e-mail packages. Created a training plan and procedures for in-service use. Established training
function in project. Created a course evaluation report.

ANITA ALBERT – Jan 07 2

 Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT).
Software included: Word, Excel, Powerpoint and Access.
 Extensive knowledge of Wordperfect, including basic macros Created, edited training manuals using Framemaker,
Word and WordPerfect. Training manuals included: features in Wordperfect and equations. Taught WordPerfect to
clients of Learnquest including Atomic Energy in Pembroke for a few months including equations. (See section
called Training and Courseware Projects for more detail)
 Supervised and managed staff and trainers. Delivered lectures and presentations. Conducted training needs analysis
for customers. Conducted market and sales surveys. Installed and maintained software.
 Developed and revised courseware including manuals, handouts and slides for several software programs, both for
instructors and students. Developed training strategies, performance indicators to measure delivery of training and
project work plans. Created questionnaires to determine level of participants. Provided evaluation forms to students.
Provided managers with analysis of course requirements to determine learning objectives.
 Created and maintained course syllabi, documentation and training aids. Organized and coordinated courses and
training sessions to meet the needs of the students. Created several computer-training manuals and cheat sheets
(summaries of main commands in each program).
 Created and delivered tests and quizzes to determine if the course knowledge objectives were met.

1984 to 1986 Home-Based Operation of Orleans Automated Systems

 Provided word processing training and typing services from my home. Developed courseware for several programs.
Taught Wordperfect and Word to clients. Sold software and hardware as a value added retailer. Taught software
programs such as Wordperfect, Macwrite, Word, etc. Created, edited training manuals using Framemaker, Word and
WordPerfect.

Aug 1978 to Dec 1983 Secretary, National Defence

 As Director's secretary, provided secretarial services to officers and responsible for coordinating divisional
person-year and expenditure budget for six responsibility centres (two directly) totaling over $700K. Reconciled
financial statements.

Jan 1975 to Aug 1978 Legal Secretary, Transport Canada

 Prepared technical, scientific and legal documents including agreements, surrenders, memoranda to cabinet,
ministerial correspondence, etc. using a dictaphone.

Jun 1974 to Jan 1975 Secretary (through temporary agencies)

A courseware development resume is also available.

FEDERAL GOVERNMENT CLIENTS (1986 to PRESENT)

Agriculture and Agrifood Canada – 2000, 1999, 1998, Heritage Canada – 2001
1994 Human Resources and Development Canada – 1999
Atomic Energy of Canada – 1998, 1993, 1992 Industry Canada – 2002, 2001
Bank of Canada – 2003, 2002 Labour Canada – 1994
Canada Council – 2001 Medical Research Council - 1993
Canada Customs and Revenue Agency –2004, 2001 National Defence – 2004, 1998
Canada Mortgage and Housing Commission – 1999 National Gallery of Canada – 2002, 2000
Canadian International Development Agency – Dec National Library of Canada – 2000
1998 - Feb 1999 (Project Phoenix – Delcom) National Parole Board - 1996
Canadian Museum of Civilization – 1998, 1995 National Research Council – 1999
Canadian Museum of Science and Technology – 2001 National Resources Canada – 2000
Canadian Radio and Television Commission - 1994, Privy Council of Canada – 2000
1993 Public Service Commission – 2001
Conference Board of Canada - 1996 Public Works and Government Services Canada –2004,
Correctional Services Canada – 1998, 1996 2001, 2000, 1999, 1993 (DSS)
Energy, Mines and Resources – 1994, 1993 Revenue Canada – 1996, 1994, 1993
Export Development Corporation – 1994 Royal Canadian Mounted Police – 2004, 2000, 1996,
Federal Court of Canada – 1999, 1998, 1993 1994
Foreign Affairs Canada and International Trade Canada Solicitor General of Canada – 1999
Finance Canada – 2000, 1994, 1993 Statistics Canada – 1998, 1996, 1993
Health Canada - 2001 Tax Court of Canada – 1998

ANITA ALBERT – Jan 07 3

Transport Canada – 2001, 2000, 1995 Veterans Affairs - 2003

SOFTWARE TRAINING EXPERIENCE

Act v. 2, 3, 4, 2000 HTML Intro MS Excel; v. 5, 7, 97, testing
Adobe Premiere Illustrator 10 2000, 2002, 2003 (www.quia.com)
CorelDraw v. 7, 8, 9 Internet Explorer MS Mail v. 3.1 Visio 2002
Crystal Reports v. 6, 7, Lotus 123 v. 5, 97, MS Outlook 97, 98, Visio v. 5, 6, 7, 2000
8 2000 2000, 2002 Windows 95, 98, NT
Director 8 Lotus Approach 97 Netscape Windows 3.1
Dreamweaver 3, 4, Lotus Notes Mail Org Plus Word 97, 98, 2000,
2000 Lotus Notes v. 4.6 Photoshop 5 2002, 2003
Flash 5 Lotus Organizer Powerpoint v. 3, 2000, Word Perfect 8, 9,
Framemaker v. 3, 5, 6, Micrographix 2002, 2003 2000
7 Flowchart 7 Q & A v. 3, 4 Word Pro
Freelance Graphics Microsoft Publisher Quattro Pro v. 8, 9 WordPerfect
Frontpage 98, 2000 2000 Quia site (my site): Presentations v. 2,
Groupwise v. 4, 5 MS Access v. 2, 7, 97, develop activities, 7, 8, 9, 2000
Harvard Graphics 2000, 2002, 2003 quizzes, on-line

EDUCATION
Post-Secondary Education

Design, Development and Facilitation of Online Courses Certificate -Algonquin College

Completed Apr 05 Courses included: Designing & Authoring An Online Course; Introduction to Online Delivery;
Instructing/Facilitating an Online Course; Assessment of Online Learning; and Technology of Online Delivery.

Technical Writer: Technical Writer Certificate Program - Algonquin College

Completed Apr 04. Courses included: Marketing Communication Fundamentals; Designing Technical
Documentation; Framemaker; Writing for On-line documentation; Robohelp; Interpreting Source Documentation and
Technical Editing: Being the Magician’s Assistant

University
Dec 83 - Business Administration Certificate - Ottawa University

Secondary School: 1974 – South Carleton High School, Richmond, Ontario

Other Courses

Adult Instruction Courses:

Dec 98 - Microsoft Train the Trainer Course (French) - Delcom
Apr 85 - Instructional Techniques for Teachers of Adults – Ottawa Board of Education

Course Design: Friesen, Kay and Associates.

Jul 00 - Training Needs Analysis and Designing Instruction. See also section called TRAINING AND
COURSEWARE DESIGN PROJECTS (AT END OF THIS RESUME) OR SEE COURSEWARE
DEVELOPER RESUME.

English Courses
English Courses: International College of Applied Linguistics (Ottawa).
Jul 04 Teaching English as a Foreign Language (TEFL)

French Courses
French Language Training:
Jan 2006 to June 2006 – 6 months -: French language training – 5 mornings a week – Intro to Advanced levels -
Eastern Ontario Education and Training Centre in Rockland

ANITA ALBERT – Jan 07 4

 Jan 05 to Sept 05: Attending weekly private French courses. Taught Word processing in French for 5 months to the
owner of CLOC (Centre Linguistic d’Ottawa Carleton) – Carling Avenue. May 2005 to Sep 2005 – On a part-time
basis, I was the Administrative Asst to CLOC: duties included letters in English and French and using email.

I have taken approximately 826 hours of French Language training.

REFERENCES
Howard Chatterton, Manager, Industry Canada, ISACC Secretariat du CCCNT, 954-2872
Tracey Arthurs, Training Manager, Polar Bear Education, (613) 230-2902, ext 273
George Lobo, Training Manager, Itplanit, 613-842-9772

TRAINING AND COURSEWARE DESIGN PROJECTS

NAME OF COURSE LENGTH OF ITEM LOCATION DATE
Taught English Conversation to 2 government 12 weeks Public Works and Government Apr – Jun 05
employees and designed weekly exercises. Services Canada
Created and managed monthly newsletter for Beaders 1 year Beaders Unlimited Sep 04 – Sep 05
Unlimited Beading Group.
Created computer-based course on Windows, Word Taught this course for Algonquin College, Ottawa Sep - Dec 04
and Powerpoint (16 weeks) using Blackboard. Created 16 weeks.
notes and testing.
Created a powerpoint presentation listing new changes Industry Canada (Ottawa) May 01 - Mar 02
in Windows 2000.

Created multiple summary cheat sheets translated into Taught these courses Industry Canada (Ottawa) May 01 - Mar 02
French throughout year on variety of topics on Word, for 1 year.
Excel, Powerpoint, Access and Outlook. These were
distributed to a staff of 150 on a weekly basis.
Courseware Development Team Member assigned to 2 months Aspect, San Jose, California Aug 00 – Sept 00
create the Customer Relationship Portal Training
Program Guide for Aspect Communications of San
Jose, California. Worked with subject matter experts to
develop and design firm training guides as well as
presentation packages. I used the Friesen, Kaye
development method (i.e. Needs Identification,
Training Needs Analysis, Evaluation, Implementation,
Validation, Design, and Development). The primary
courseware development tools for this project were
Framemaker, Powerpoint and Word. Powerpoint and
Framemaker were used to create courseware.
Created the following course notes: Word, Excel, Taught for 20 years Orleans Automated Systems Jan 84 - Present
Powerpoint, Access at different levels.
Prepared quizzes using Word and Wordperfect on the Taught these courses Orleans Automated Systems Jun 99 - Present
following programs: Word, Excel, Powerpoint and for 5 years as my own
Access course notes at different levels. company and to
present.
Created Crystal Reports 6 training material. Taught this material Computer Training Centre (Ottawa) Jun 99
for 1 year.
Created Outlook 97 training material. Taught this course for Correctional Services (Kingston) Nov – Dec 98
3 months.
Created course material for “Plastic Canvas Taught this course for Cairine Wilson High School, Orleans Sep - Dec 92
Needlepoint Fun”- 16 week course. 3 months.
Created and taught Equation courses for client. Taught this course for Atomic Energy, Pembroke, Ontario Jan 87 – Mar 87
3 months.
Created a manual called “Introduction to Microsoft Taught this course for Cairine Wilson High School Sep - Dec 88 (evenings)
Word on the MacIntosh.” 3 months.
Created the following manuals using WordPerfect: Taught these courses Orleans Automated Systems Jan 87 – Jan 92
WordPerfect, Wordstar, DOS, Intro to Computers, for 5 years. (downtown office)
Multimate, Displaywrite 3, Word, Perfectwriter and
ANITA ALBERT – Jan 07 5
NAME OF COURSE LENGTH OF ITEM LOCATION DATE
Wordstar.
Created a Word Perfect training manual. Taught this course for Microage Canada Mar - Sep 86
6 months.
Created Wordstar training manual. Created testing and Taught for 3 months. Herzing Institutes Jan - Mar 86
exercises for 16 students.
Created Wordstar/WordPerfect training manual for Taught this course for Algonquin College (Woodroffe Jan 86 - Jan 87 (days &
teachers & students. 1 year. Campus) evenings)
Customized an Introduction to Word Perfect manual. Taught for 1 year. Norman Thomas Systems Nov 85 - Sep 86

Created a manual called “Introduction to the Taught this course for Carine Wilson High School Sep 85 - May 88
MacIntosh Using Macwrite”. 3 ½ years. (evenings)
Created a manual called “Computer Awareness for Taught this course for Canterbury High School, Ottawa Oct 85 - Sep 86 (days)
Women using the Commodore 64”. 1 year. Board of Education

ANITA ALBERT – Jan 07 6