FRONT OFFICE

GROUP-B
2010
WRITE SHORT NOTE
1. Welcome procedure.

2. Role of the GRE in FAM.

3. Benefits of Yield Management.

4. Bell desk procedures.

5. Future of front office department in hotels.

2010-11
6. Write the duties & responsibilities of Night Auditor.

7. “Front office & housekeeper are closely related” – Explain briefly.

8. How would you handle luggage at the time of GIT arrival in the hotel ?

9. Explain briefly the “operating & non-revenue producing department in the hotel”

10. What is express check-in ? Briefly explain

2009-10,2011,2011-12
WRITE SHORT NOTE
11. Paging.

12. Car parking services.

13. Layout of bell desk.

14. Telephone procedure.

2012
15. Introduce Hotel's Lobby ?

16. What is Express-Checkout ? Explain briefly.

17. What are the various information services ? Explain in brief.

18. Explain the luggage handling procedure. Support your answer with formats used.

19. State the disadvantages of Yield Management.

2012
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20. Write a short note on Bell Captain.

21. Write in brief the duties of Front office cashier.

22. Give short note on Economy/Budget Hotel.

23. Give the formula for calculation of Double Occupancy.

24. Write what you know about Guest Registration Card.

GROUP-C
2010
1. How can yield management be used to maximize revenue ?

2. Write a note on telephonic manners.

3. a) Give the staff layout of the Bell desk.10

b) Write the job description of a Bell Captain. 5

4. Write a note on luggage handling procedures in paging services.

5. Write a note on door and car purchasing services.

6. Staff functions are those speculatists in their fields. Comment.

2010-11
7. Define Paging. Describe about paging system.

8. Write job description of Bell-captain.

9. Draw a layout of front office area. Give staff hierarchy of a 5* hotel.

10. What is the golden rule of telephone handling ? Write down the do’s & don’ts of telephone
manners.

11. Define Yield management. Explain briefly the strategies & tactics that are used in Yield
Management.

2009-10
12. Describe the procedure involved in room change and the reasons for doing so.

13. Write job description of Bell-captain.

14. Draw a layout of front office area. Give staff hierarchy of a 5 star hotel.

15. Draw the flowchart of check-in process and explain the various forms used.

16. Define yield management. How would you apply yield management in front office of a 5 star
hotel ?

2012
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17. Explain nigh audit process ?

18. Draw a RRF and VIP amenity voucher with proper particular ?

1 9. Draw the flowchart of check in process and explain the various forms used.

20. Explain the tools of Revenue Management. Use suitable examples to support your answer.

21. Describe the procedure involved in room change and the reasons for doing so.

2011
22. Describe the telephone manners used by telephone operators in hotels.

23. Draw the Staff Organisation Chart of Bell Desk and enumerate the duties and responsibilities of
the Bell Captain.

24. Explain the activities of the Bell Desk staff from check-in to check-out of a group.

25. What should be the techniques followed during high demand and low demand periods to
maximize the yield ? Explain with suitable examples.

2011-12
26. Write the hierarchy of the F.O. department and write the job description of Front Office
Manager.

27. Describe the duties & responsibilities of Bell Captain.

28. Define Yield Management. Discuss its importance in hospitality industry.

29. Write the luggage handling procedure of F.I.T.

30. What do you know about Do's & Do not's for handling telephone ?

2012
31. Write briefly the responsibilities of Lobby Manager.

32. Show a diagram of staff structure in Front Office Department.

33. Write with full detaits about Telephone procedure.

34. Give a step by step procedure of check-in.

35. Write short notes on all the plans offered under Group Rate.

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