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  • Diálogo de Inglés

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    Steban Alvarez Caballero
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    The telephone call summarizes a customer service interaction where a customer called about a high bill amount. The customer was charged $120,000 for goods but usually pays $60,000. The representative collected identifying information from the customer and checked the bill. They explained that last week the customer's credit card was rejected, so the current $120,000 bill includes the previous $60,000 charge that was not paid as well as the current charges. The customer understood and said they would pay the full amount.

    Original Description:

    Original Title

    DIÁLOGO DE INGLÉS

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    The telephone call summarizes a customer service interaction where a customer called about a high bill amount. The customer was charged $120,000 for goods but usually pays $60,000. The representative collected identifying information from the customer and checked the bill. They explained that last week the customer's credit card was rejected, so the current $120,000 bill includes the previous $60,000 charge that was not paid as well as the current charges. The customer understood and said they would pay the full amount.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    9 views1 page

    Diálogo de Inglés

    Uploaded by

    Steban Alvarez Caballero
    The telephone call summarizes a customer service interaction where a customer called about a high bill amount. The customer was charged $120,000 for goods but usually pays $60,000. The representative collected identifying information from the customer and checked the bill. They explained that last week the customer's credit card was rejected, so the current $120,000 bill includes the previous $60,000 charge that was not paid as well as the current charges. The customer understood and said they would pay the full amount.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    TELEPHONE SCRIPT

    EMPLOYED: Thank you for calling ______________________ company, this is ________ speaking,
    Who do I have the pleasure to be a speaking with?

    CUSTOMER: My name is _________

    EMPLOYED: Thank you ___________, tell me how I can help you?

    CUSTOMER: Okey _____ I have a problem and I hope you can help me! Now, let me tell you what is
    happening. I got my bill and I’m trying to understand why I have to pay $120.000 (one hundred twenty
    thousand pesos) for 30 (thirty) huacales and 20 (twenty) boxes, If I Usually pay $60.000 (sixty
    thousand pesos). Can you explain me that?

    EMPLOYED: Alright, I will need to collect some information in order to help you. Could you please tell
    me what is your full name, Your ID number and your phone number?

    CUSTOMER: Yes, my name is __________, my ID number is :____________ and my phone number


    is _____________

    EMPLOYED: Could do you spell ___________ please?

    CUSTOMER: Yes, ___________

    EMPLOYED: Perfect, now, regarding that you said you got a bill for $120.000 (one hundred twenty
    thousand pesos) and you want to know why.

    Could you wait me a moment please?

    CUSTOMER: Yes, no problem take your time

    (...)

    EMPLOYED: Thank you for waiting __________, I already checked the bill that you have and I could
    see all the activities that you did. Last week you paid $60.000 (sixty thousand pesos) and now you
    have on your account a balance due for $120.000 (one hundred twenty thousand pesos). it is
    because, you didn’t have enough founds in your credit card last week and it was rejected, for this
    reason, you see on his bill the current payment for $60.000 (sixty thousand pesos) and $60.000
    pesos from last week, this is the reason that you have to pay this week $120.000

    CUSTOMER: Okay Steban, now I understand what happened. Thank you for your help, and don't
    worry, I will pay all the amount

    EMPLOYED:Perfect ___________, Is there anything else I can help you with today?

    CUSTOMER: No, that's all, thank you

    EMPLOYED: Okey perfect ____________, thank you for calling _____________________ company,
    Have a nice day

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