Data DMP2015 PDF

DISASTER MANAGEMENT PLAN 2015
TERMS OF REFERENCE
Railway Board’s Safety Directorate vide their letter No. 2003/Safety-I/6/2 dated 29th September 2003 laid
down the requirement of Zonal Railway’s Disaster Management Plan as follows.
1. Disaster Management Plan – All Divisions and Zonal Railway Head quarters (including Metro Rail
Corporation) must devise their disaster management plan, if not already done taking into
consideration the resources available with them, their neighbouring divisions/Zonal Railways, Civil
authorities, Industrial units and Armed force bases located in their territory. This would enable the
Divisions/Zonal Railways to muster the entire local resources in case of a major disaster /natural
calamity. Zonal Railways Disaster Management Plan should integrate all divisions and also to take
into consideration adjacent Railway’s framework.
2. Preparation of Disaster Management Plan – The Disaster Management Plan must inter-alia include
who is responsible for what activities in detail-
i) Preparation and implementation of disaster management plan is the responsibility of

concerned General Manager/ Divisional Railway Manager.
ii) Authority to order ART/ARME/Break down crane- Chief Mechanical Engineer/Chief
Motive Power Engineer (Running & Loco)/Sr.Divisional Mechanical Engineer/ Divisional
Mechanical Engineer, etc.
iii) Senior most railway officer at the site of the accident shall be the designated Site
Manager.
iv) Management of rescue operations – Primarily Mechanical and Medical departments.
Assistance to be provided by all Railwaymen (irrespective of their department) as needed.
v) Relief operations including care for the dead- Commercial, Medical & RPF departments.
vi) Communication network – Telecom department.
vii) Crowd control and law & order at site – RPF.
viii) State police clearance for restoration – RPF
ix) Restoration operations-
Rolling stock-Mechanical Department
Fixed infrastructure like track, Over Head Equipment, Signalling system, etc- departments
concerned.
x) Maintenance of SPART/ART & SPARME/ARME rolling stock/break down cranes including
rail-cum-road and road mobile emergency vehicle etc.- Mechanical department
xi) Maintenance of equipment kept in SPART/ART/SPARME/ARME for rescue and restoration
operations – departments concerned.
xii) Media management at site-
i) Site Manager shall be the Chief spokesman at site and can be assisted by the branch
officer concerned, if needed.
ii) Public relation/Commercial department to look after the media needs at site.
xiii) Check list for the officers & supervisors must be issued in the form at a pocket booklet
indicating Dos & Don’ts for the benefit of:
i) First official reaching the site of accident.
ii) Senior most officer at the site.
iii) Divisional/HQ control organization
iv) Station Manager/Station Master
The Disaster Management Plans must be reviewed and updated in the month of
January every year.
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1
(Chapter-1)
DISASTERS – AN INTRODUCTION
1.0 Definition:
Railway Disaster is a serious train accident or untoward event of grave nature, either on the railway
premises or arising out of railway activity in that area, due to natural or man-made causes, that may
lead to loss of many lives and/or grievous injuries to a large number of people, and/or severe
disruption of traffic, necessitating large scale help from other Government/Non-government and
Private Organisations.
1.1 Types of Disaster causing interruption to train services:
Disater in the Railway context was traditionally a serious train accident, caused by human/equipment
failure, which may affect normal movement of train services with loss of life or property or both. This
is now extended to include natural and other man made disasters. Some of the disasters are listed
below with a few examples:-
Human/Equipment failure:
The following disasters/ accidents may be caused by human/equipment failure, which may affect
normal movement of train services with loss of life or property or both.
Collisions, with huge number of casualties.
Derailments at a bridge over a river and coaches falling down.
Derailment of a train carrying explosive or highly inflammable material.
Tunnel collapse on a train.
Fire or explosion on train.
Train marooned (flash floods) due to dam bursting,
etc. Train washed away in cyclone, etc.
Natural Calamities:
Natural calamities may also cause serious damage to rolling stock, fixed assets, buildings, etc.
leading to disruption of traffic with loss of life/property.
Landslide
Earth quakes
Floods
Storm/Cyclones/Tornadoes
Tsunami, etc.
Man made Disasters:
Sabotage or terrorism causing deliberate loss of life and/or damage to property.

Setting fire to train/railway installations and railway property.
Bomb blasts at railway stations/trains and other railway installations.
Placing of obstructions on track to cause wide spread disruption to
traffic Tampering with railway fittings to cause accidents.
Chemical (Terrorism) Disasters.
Biological and Nuclear Disasters.
Situation of riots where large scale loss of life and property is involved/envisaged.
17.2 Levels of Disaster causing interruption to train services:
Railway accidents can be categorized into different levels:

i) Accidents of a magnitude which can be managed by the concerned divisional authorities.
ii) Accidents of a magnitude which may require assistance from neighbouring divisions but can be
managed by the Zonal Railway and
iii) Disasters of a magnitude in terms of their severity or scale of casualties that require active
involvement of multiple agencies of the Central Govt. (Ministry of Railways and other
Ministries).
2
An Integrated Operation Centre (IOC) has been set up in the Ministry of Home Affairs (MHA) to
handle disaster situation on a 24x7 basis. A Standard Operating Procedure has been prepared
for alerts of events of different types and a uniform system has been devised by categorising
each type of alert in stages- Yellow, Orange and Red. For Ministry of Railways these are:-
Category Description Stage
Minor 50 or more casualities (inclusive of death and injuries) Yellow
Medium 51-99 deaths Orange
Major 100 or more deaths or where additional assistance is sought Red

by the Ministry of Railway.
1.3 Declaration of a Railway accident/situation as a Disaster:
In case of a serious accident or any other extra-ordinary situation leading to disruption of traffic, the
Administration would take a conscious decision whether the situation is to be classified as a Disaster
or not. A disaster should normally be declared when an accident/situation is beyond the coping
capabilities of Railway, and would require large scale assistance from other agencies. Strike should
normally not be considered as a disaster, and should be dealt with as per C.Rly.’s Strike Scheme.
GM / AGM or CSO are the nominated officer to declare an accident or an extra-ordinary situation as a
Disaster in public interest. Such declaration will be issued to all concerned with the approval of
General Manager. If an accident or any other extra-ordinary situation is declared as a Disaster, all
instructions as contained in this Disaster Management Plan would automatically come into force, and
officers and staff of all departments would take action as laid down in this book and also in
accordance with the provisions of the Accident manual and other instructions issued from time to
time.
All officers, supervisors and staff concerned should be fully conversant with various duties listed
therein and carry them out without fail.
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3
(Chapter – 2)
DISASTER PREPAREDNESS- AVAILABILITY OF RESOURCES
2.0 Introduction:
Railways are generally self-reliant in carrying out rescue and relief operations as a result of having a
well organized set up including ARMEs and ARTs. However, major accidents involving heavy
casualties in remote areas or in difficult terrain or under adverse weather conditions are possible to
be managed efficiently only by mobilizing non-railway resources.
Disaster Management mechanism in Railways can be maintained at a high level of preparedness and
efficiency by keeping all resources readily available and in good fettle. Resources imply both Railway
and non-railway men and material including medical, personnel, transport, volunteers, police and fire
services. Details of these resources, their location, contact numbers and other details have been
identified, compiled and placed in a ‘Data Bank’.
Resources available in case of a major accident may be grouped into 4 different units, depending on
the time frame within which these can be made available after an accident. These are as follows:
1. Resource Unit I Railway and non-railway resources available

on the train, and at nearby surroundings.
2. Resource Unit II Railway resources available at ARME/ART
depots and elsewhere on adjoining Zones and
Divisions.
3. Resource Unit III Railway resources available at ARME/ART

depots and elsewhere on adjoining Zones and
Divisions.
4. Resource Unit IV Non-railway resources available within or

outside the division.
2.1 Resource Unit – I:
(a) On trains carrying Passengers following resources are available:

(i) First Aid Box available with the Guard.
(ii) First Aid Box available with Manager of the Pantry Car.
(iii) Portable Telephones, Fire Extinguishers in Brake Van with the Guard.
(iv) 2 Fire extinguishers each in all A.C. coaches, SLRs, Pantry Cars and Loco.
(v) Portable Telephones with Driver on locomotive.
(vi) Walkie-Talkie with Guard and Driver.
(vii) Escort staff on nominated trains (RPF, C&W, Elect, etc.)
(viii) Cell Phones/Mobile communications with Passengers.
(ix) Information collected by Travelling Ticket Examiner about Medical Practitioners
travelling on the train.
(x) Information collected by TTE about Railway Officers travelling on the train.
(xi) Railway Staff travelling on the train either on duty or on leave as passengers.
(xii) Passengers travelling on the train who volunteer their help for rescue and relief work.
(xiii) Doctor and para medical staff with emergency medicines and equipment on nominated
trains, like Duranto.
(b) Non-railway resources available nearby:

(i) Volunteers from nearby villages and towns.
(ii) Transport facilities available at site or passing through nearby LC Gates.
(iii) Tractors with trolleys from nearby villages both for transport purposes and for lighting
up the accident site.
(iv) NGO’s working in the area.
(v) Private doctors, hospitals, clinics, PMC’s in the vicinity.
(vi) Police and other agencies of State Govt.
(vii) Army or para-military establishments nearby.
4
(viii) Coolies and vendors at nearby stations.
(ix) Station staff and local Railway administration should requisition help from non-railway
sources before railways own rescue team arrives.
(x) Such local networks are most effective in rushing assistance immediately, especially
with regard to:
- medical succour,
- additional manpower,
- rescue equipment,
- lighting arrangements,
- transport services,
- fire fighting tools etc.
(c) Railway resources available nearby:
(i) Engineering gangs.
(ii) OHE staff and signal staff available.
(iii) Other resources such as medical facilities, communication facilities, etc.
(d) At adjoining Stations:
(i) Staff available at adjoining or nearby stations.
(ii) Railway resources as given in ‘Data Bank’.
(iii) Non-railway resources as given in ‘Data Bank’.
(iv) Resources should be mobilized to send medical team at short notice as given in the
respective DM Plans.
2.2 Resource Unit – II:
(i) ARMEs, ARTs with 140T crane as stabled at nominated stations.

(ii) Railway medical and departmental resources.
2.3 Resource Unit –III:
(i) ARMEs, ARTs with 140T crane on adjoining Zones/Divisions.
(ii) Resources of men and material available on adjoining Zones/Divisions are given in their
data bank and included in the Zonal/Divisional DM Plans.
(iii) Copies of DM Plans of adjoining divisions should be available with the Divisional Control
Office.
2.4 Resource Unit –IV:

(i) Non-railway resources available within the division- as given in the data bank.
(ii) Non-railway resources available outside the division- as given in the data bank and
included in the respective DM Plans of adjoining Zones/Divisions.
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5
(Chapter – 3)
DISASTER PREPAREDNESS – ARMEs/ARTs
3.0 Accident Relief Medical Equipment Van:
1. ARME Scale I- Equipment stored in Special Medical Relief Vans stabled in different sidings:
(i) Location of ARME scale I are given below in Para 3.0.2.
(ii) One key of the van is available with the Loco Foreman or the Station Master in a glass
fronted case.
(iii) Other key is with the doctor in charge of the ARME.
(iv) Medicines and equipments are provided as per Railway Board norms.
(v) Keys of all locks inside the ARME are also in duplicate. One set of keys are with the Medical
officer in charge of the ARME and the other set of keys are kept in a glass-fronted case
inside the ARME.
2. Location of ARME scale- I and Scale-II:
ARME Scale- I ARME Scale-II
MUMBAI DIVISION
Kalyan–[Self propelled] CSTM
010-63068, 9004411304
Igatpuri LNL
010 – 69241
9004412986
BHUSVAL DIVISION
Bhusawal Manmad, Badnera, Chalisgaon,
011 – 55494 Murtizapur
9503011415,9503011401
Nandgaon
Khandwa
PUNE DIVISION
Pune Satara
013 – 55270(O), 55469(R)
9423161820
Miraj
013 - 58653
9423269796
3. Target time of turning out ARME/SPARME:

The target time of turning out the ARME is as under-
For stations where the ARME is stabled on a siding with exit from both ends 15
minutes.
For stations where the ARME is stabled on single exit siding 20 minutes, subject to the
remarks furnished below.
The above time should be reckoned from the moment the siren is sounded till the time
ARME is ready in all respect for dispatch.
3.1 Accident Relief Train:

1. Accident Relief Train
(i) ART locations are given below in Para 3.1.2
(ii) ART Spl. Formation is stabled complete in different siding having double exit/entry for
faster exit in both directions.
(iii) Rescue/Restoration equipments are kept as per Railway Board’s instructions.
(iv) ART special keys are with the following Officials:
- Engineering Tool Van – SSE/SE/JE/Permanent Way.
- Mechanical Tool Van - SSE/SE/JE/Mechanical.
- O.H.E. Tool Van - SSE/SE/JE/OHE-TRD.
(v) SPART is propelled by an in-built Diesel Engine and is capable of movement in both
directions. Mechanical department does the coordination.
6
(vi) Crane Supervisors will ensure availability of adequate fuel, water and other in the crane
at all times.
(vii) On getting Emergency call, the Crane Supervisors shall check and ensure:
- Correct marshalling of Crane according to site requirement.
- Alert the standby Crane Operator of 140T Crane.
(vii) In case the road approach is faster, re-railing equipment may be moved by road as
required.
2. Location and Turnout Time:
The following table shows the stations where ARTs/ MFD are stabled with the particulars of
travelling break down cranes:
Break down
Division ARTs with MFD/ Rerailing equipment
Crane & Speed
Kurla – “A” Class ART &
Road mobile ARU
140 T/
010 – 66220(O)
010 – 52216(R) 100kmph
9892839636, 904410777
Kalyan – “B” Class ART &
Road mobile ARU
Mumbai 010 – 63068(O)
9004411304
Road Mobile ARU, SSE (KYN) 010 – 63179,
63240, 9004410443, 9004410431
Igatpuri
010 – 69241(O)
010 – 69296 (R)
9004412986
Bhusawal - “A” Class
011 – 55423 (O) 140 T/
011 – 55424 (R) 75kmph
9422781670 / 09503011427
Bhusawal Manmad - “A” Class
011 – 72395(O) 140 T /
9503011430/431 100 Kmph
ACDO - 72628 (O)
Ajni - “A” Class
140 T /
012 – 56456 (O)
100 kmph
9503012405
Amla
012 – 57545 (O)
Nagpur 012 – 57445 (R)
976632503
Wardha
012 – 54246 (O) ART-24254
012 – 54247 (R)
(Medical)9766632502 / 9766340250
Miraj – “A” Class
013 – 58652(O)
140 T/
Pune 9850011838
Road mobile ARU (Pune) SSE (C&W) PA 100 kmph
013-55439,55441,9503013402
Daund – “A” Class
014 – 54414 140 T/
9503014410 100 kmph
014 – 54430 (O)
Solapur Wadi
014 – 51430 (O), 51433 (ART)
014 – 51415(R)
7760991845, 09845705526
7
B.G. (TOOL VANS)
Division Location
Mumbai Lonavla and Kalamboli
Road Mobile ARU (Accident Recovery Unit)
Division Location
Mumbai Kalyan and Kurla
3. Target time of turning out ART:

The Accident Relief Train must be turned out /dispatched from the base station to the site of accident
within 30 minutes by day/ 45 minutes by night after sounding of the hooter.
4. Sounding of Hooter for Break Down
Sounding of hooters for turning out of ART/ARME Van will be as follows: -

Circumstances Code
For accidents in Loco Sheds/Traffic Two long blasts each of 45 seconds
Yards at Home Station requiring only duration with 5 seconds break in
break down train. between.
For accidents outside the home station Three long blasts each of 45 seconds
requiring only break down train. duration with 5 seconds break in
between.
For accidents at home station requiring Four long blasts each of 45 seconds
both medical van & breakdown train. duration With 5 seconds break in
between.
For accident outside the home station Five long blasts each of 45 seconds
requiring both Medical Van & Break duration With 5 seconds break in
down train. between.
For cancellation of Medical Van and One long blast of 90 seconds duration
Breakdown train.
8
3.2 1. ART/ ARME/ MFDS OF ADJACENT ZONES:
Zonal Railway Section ART ARME Phone Nos.
Division
WESTERN RAILWAY
Mumbai Division Mumbai Central - Scale – I 9004499430(M)
40142 (Rly. Res.)
44509 (Rly. Off.)
Bandra SP ART “B’ 47626,
TRUNCK.ART ‘B’ 9004498451
Valsad ART ‘B’ Scale – I 49230 (Rly.)
9724099428
9724099436
Udhana ART ‘A’ Scale –I 41871 (Rly.)
140 T 9724099472
9724099456
KONKAN RAILWAY
Ratnagiri Verna ART ‘A’ Scale– I 09004477342
140 T 09004477519
09004477572
0832-2755556
0832-2884132 (Fax)
Ratnagiri Scale–I 9004474802
Hot Line
40210, 40240 (Rly.)
40242 (C&W)
Karwar Karwar Dy.SS. 09686683902
2. Authority to order movement of ARME & ART to site:
(i) On receipt of information about serious accident involving casualties, ARMEs and ARTs
shall be ordered immediately.
(ii) On receipt of advice of an accident, the CHC/Dy.CHC (Punctuality) on in uncontrolled

section, the station master of the terminal station shall order the medical van and/or
breakdown/road mobile ARU, Tower Wagon as nessesary.
(iii) After sounding of siren the ARME and ART should be run out within the stipulated target
time.
9
3.3LOCATION MAP OF ARME & ARTs OF CENTRAL RAILWAY AND ADJOINING RAILWAYS.
10
(Chapter – 4)
4.0 List of Tunnels and location in Mumbai Division

Sr. Tunnel No. Section Road Location Length Location of ART & ARME
No.
On one side On other side
1. Parsik Tunnel CSTM-KYN UP & DN 36/6-37/1 1316.78
ML
2. Nutan Tunnel CSTM-KYN UP & DN LL 37/17-18 108.80 ART CLA with ART, SPARME
3. Reti bunder CSTM-KYN UP & DN LL 38/16-39/1 109.90 140T Crane KYN
Tunnel
4. Belapur tunnel Nerul –BEPR Double 37/11-37/12 65.50
5. Bhise Nagothane- Single 134/8- 135/5 740.00 ART CLA with ARME cum MFD
Tunnel) Roha 140T Crane, Van Ratnagiri &
ART, SPARME ART 140T crane at
KYN Verna at CRCL
SE Ghat
1. 1 DN PDI-TKW DN single 104/16-25 77.14 ART CLA with
140T Crane,
ART &
SPARME KYN
2. 2 DN PDI-TKW DN single 104/28-33 121.96

Tool Van PA with
6. 6 DN PDI-TKW DN single 105/12-22 119.22 HRE, ARME PA,
ART DD with
7. 7 DN PDI-TKW DN single 106/5-10 189.04 140T crane,
ARME DD
8. 8 middle PDI-TKW Middle 106/26-27 543.00
9. 9 DN PDI-TKW DN single 106/26-107/8 514.37
10. 10 UP PDI-TKW UP single 106/29-107/2 124.40
11. 11 UP PDI-TKW UP single 106/26-107/1 258.55
12. 12 DN PDI-TKW DN single 107/14-108/2 433.40

13. 13 Middle PDI-TKW Middle 107/13 & 108/2 92.60
14. 14 UP PDI-TKW UP single 107/18 & 108/1 264.65
15. 15 DN PDI-TKW DN single 108/4-9 397.76 ART CLA with Tool Van PA with
16. 16 middle PDI-TKW Middle 108/NL3-7 377.00 140T Crane, HRE, ARME PA,
17. 17 UP PDI-TKW UP single 108/5-6 255.50 ART & ART DD with
18. 18 DN PDI-TKW DN single 108/NL13-15 106.00 SPARME KYN 140T crane,
19. 19 UP/M PDI-TKW UP/middle 108/23-31 43.60 ARME DD
20. 20 DN KYN-LNL DN single 109/3-5 67.00
21. 21 UP PDI-TKW UP 109/NL22- 823.00
110/NL1
22. 22 DN/M PDI-TKW DN/middle 110/1-2 132.94
23. 23 DN/M TKW-MHC DN/middle 110/1-2 42.94
26. 26 UP TKW-MHC UP single 110/NL23- 121.70
112/NL1
27. 27 M TKW-MHC Middle 114/19-25 77.14
28. 28 M TKW-MHC Middle 114/19-25 181.42
29. 29 DN TKW-MHC DN Single 114/24-25 164.45
30. 30 UP TKW-MHC UP single 114/20-22 61.00
31. 31 UP TKW-MHC UP single 114/20-21 50.85
32. 32 UP TKW-MHC UP single 114/NL23- 341.00
115/NL2
33 M TKW-JBC Middle 114/29-115/2 32.94
11
34. 34 DN TKW-JBC DN single 114/30-115/1 37.51
35. 35 MID TKW-JBC DN single 115/4-8 53.23
36. 36 UP TKW-JBC UP single 115/NL4-NL5 252.85
37. 37 M TKW-JBC Middle 115/9-13 110.34
38. 38 M TKW-JBC Middle 116/18-24 75.92
39. 39 UP TKW-JBC UP single 116/NL1- 185.00
117/NL1
117/NL11
41. 41 M TKW-JBC Middle 116/42-117/3 84.11
119/NL1
43. 43 DN/M TKW-JBC DN/MID 117/25-26 260.03
44. 44 DN/M TKW-JBC DN/MID 117/35-118/2 234.43
45. 45 DN TKW-JBC DN single 118/1-2 64.64
46. 46 DN TKW-JBC DN single 118/1-2 67.69
47. 47 DN TKW-JBC DN single 119/NL21- 365.62
120/NL1
48. 48 UP/M MSC-KAD MID/UP 120/10-11 99.70
49. 49 DN MSC-KAD DN single 120/NL7- 2156.00
123/NL1
50. 50 UP/M MSC-KAD MID/UP 121/28-29 352.20
51. 51 UP/M MSC-KAD MID/UP 122/7-123/1 945.19
52. 52 DN MSC-KAD DN single 124/NL18-NL22 149.77
NE Ghat
1 2A KYN-IGP DN ML 129/15 -26 113.80
2 3A KYN-IGP DN ML 129/47A-130/7 468.48
3 4A KYN-IGP DN ML 130/20A-71 380.00
4 7A KYN-IGP DN ML 131/57A-70 193.00
5 2B KYN-IGP Middle Rd 129/6-39 116.74
6 3B KYN-IGP Middle Rd 129/12-27 112.78
7 4B KYN-IGP Middle Rd 129/41-130/9 577.90 ART & ARME
IGP, ART MMR
8 5B KYN-IGP Middle Rd 130/19-73 427.94 ART CLA with
with 65T Steam
9 1C KYN-IGP UP ML 124/9C-51C 505.00 140T Crane, crane, ART BSL,
10 2C KYN-IGP UP ML 126/38-129/11C 190.00 ART & ART DD with
11 3C KYN-IGP UP ML 129/11C-30 173.00 SPARME KYN 140T crane,
12 4C KYN-IGP UP ML 129/42-130/10 580.00
ARME DD
13 5C KYN-IGP UP ML 130/13-17C 470.00
14 6C KYN-IGP UP ML 130/84-131/36 690.00
15 8C KYN-IGP UP ML 132/13-26 109.73
16 1AB KYN-IGP DN & Middle 124/10AB-49 466.95
17 6AB KYN-IGP DN & Middle 130/83A-131/4 53.64
18 7BC KYN-IGP UP & Middle 131/56-132/8 239.57
PNVL-KJT
1. Tunl no.1 PNVL- KJT SL Ch.14.613 to 214.00 ART CLA with ART CLA with
14.827 140T Crane, 140T Crane, ART
2. Tunl no.2 PNVL- KJT SL Ch. 22.526 to 2692.00 ART & & SPARME KYN
25.218 SPARME KYN
NRL-MAE
1. -- NRL-MAE Single CH 346 To 348 35.98
12
(Chapter – 5)
SHARING OF RESOURCES WITH STATE GOVERNMENT AND OTHERS
5.0 Introduction:
With the provision of existing ARTs/ARMEs, the Railway administration may not be able to reach the
site of accident in reasonable time, say within 2 (Two) hours, in all cases. So, HLC has proposed to
enter into an MOU with the State Governments so that Railway and District administration can join
hands for mutual assistance in case of Railway/ Non-Railway disasters. Railways may provide rail
mobile Accident Rescue & Relief Van and State Government may provide necessary medical/
paramedical support, Ambulances, Fire Brigades, Road transport buses, Police force, Home Guards,
etc. Railway may also station Railway Rescue and Relief Commissioner at State Headquarter for
ensuring co-ordination between Railway and civil authorities.
To achieve the above-mentioned objective MOU has been signed between CMD C.RLY and
Secretary/Health, Maharashtra Govt. vide letter No.T.102.P.4.H.Dist.Mgmt. Recomd. No. 4 Dt
18.12.2003.
5.1 Relief Commissioners:
At state level, relief commissioner has been nominated by state govt. for coordinating disaster
management activity.
1. STATE LEVEL RELIEF COMMISSIONERS
Relief commissioners of relevant states are mentioned below, they can be contacted for assistance in
case of any disaster.
Maharashtra Res. Fax:
Phone: 022 22025274 022-22016818 022- 22828169
2. District Level Relief Commissoners:

Similarly at district level, District Magistrate and Superintendent of Police are nominated for the
above work.
DISTRICT COLLECTORS AND SUPERINTENDENT Of POLICE
Sl. STD District Collectors Superintendent of Police

District
No. Code Off Res Off Res
1. Mumbai 022 22662440 22664232 22620826 22040208
2. Thane 022 25344041 25344200 25343027 25329928
3. Raigarh 02141 222001 222002 222093 222008
4. Pune 020 26114949 26361818 26125396 26349999
5. Nasik 0253 2478500 2578500 2578238 2309701
A list of Civil and Police Authorities are given in the Data bank.
5.2 NGOs:
In Major Disaster Railway and state government resources may not be adequate to handle
disaster efficiently in such cases, local NGO’s help is very necessary. A separate list of NGO’s is
attached in Data bank.
5.3. The assistance from Air Force / Army / Navy / Oil Companies can also be taken –Important telephone
Numbers are given in the Data Bank.
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13
(Chapter – 6)
DISASTER RESPONSE –OVERVIEW

6.0 Golden Hour:
If a critical trauma patient is not given definite medical care within one hour from the time
of accident, chances of his ultimate recovery reduces drastically, even with the best of
Medical attention thereafter. This one-hour period is generally known as The Golden Hour.
During this Golden Hour period. every effort should be made to:
(i) Render definite medical care to the extent possible preferably by qualified medical
practitioners.
(ii) Stop bleeding and restore Blood Pressure.
(iii) Persons under shock should be relieved of shock immediately.
(iv) Transport casualties to the nearest hospital so as to reach within this Golden Hour period.
For being effective, any Disaster Management System should aim at recovering as many critical
patients as possible and rushing them to hospital within this period.
* First Aid details are given in Chapter – 21.
6.1 Disaster Syndrome:

A victim’s initial response following a Disaster is in three stages, viz. Shock stage, Suggestible stage
and Recovery stage. These initial reasons are called Disaster Syndrome.
(i) Shock stage: In which victims are stunned, dazed and apathetic.
(ii) Suggestible stage: In which victims tend to be passive but open to suggestions and willing to
take directions from rescue workers and others.
(iv) Recovery stage: In which individuals may be tense and apprehensive and may show
generalized anxiety.
6.2 Three Different phases of Disaster Response:

Disaster Response in case of a Railway accident consists of three phases. These three phases are
determined both by the time factor, as also by the extent of specialized assistance available. Firstly,
it begins with the spontaneous reaction of men available on the train at the time of the accident.
Thereafter, the second phase continues with contributions made in rescue and relief work by men
and material available locally in nearby areas of the accident site. The third and longest phase
consists of meticulously planned action by trained DM teams who arrive at the accident site to carry
out rescue and relief operations.
The first phase, which is of shortest duration, lasts for about half an hour. It is an amateurish, poorly
equipped effort, but is nevertheless the most important phase. In most cases, this is the only help
available for a major part of the ‘Golden Hour’.
The second phase, which is of 2-3 hrs. duration, is comparatively less amateurish and much better
equipped. Their contribution is vital since the ‘Golden Hour’ period comes to an end during the
working of this group. How many critically injured passengers can finally be saved depends solely on
the efficiency of this group.
The last and final phase of Disaster Response by Railway’s DM team continues for a few days. It
comes to an end not only with the restoration of traffic but also with the departure of most relatives
and next of kin from the accident site and disposal of all bodies. Few of the grievously injured that
continue to be hospitalised for comparatively longer spells are then the sole responsibility of
Railway’s medical department.
With the above scenario in mind, it is necessary to take firm and quick decisions to save lives and
property. To achieve these objectives, Railways have a well-defined action plan that is successfully
executed by the coordinated efforts of different disciplines, all of who function as a team. The three
groups which are active during the above mentioned three phases of Disaster Response, may be
classified as follows: -
i) Instant Action Team (IAT).
ii) First Responders (FR).
iii) Disaster Management Team (DMT).
----------------------
14
(Chapter – 7)
DISASTER RESPONSE – INSTANT ACTION TEAM
7.0 Instant Action Team composition:

i) The Guard, Crew, TTEs, AC coach attendant, RPF and other railway staff on duty on the
accident involved train.
ii) GRP staff travelling on the train on duty.
iii) Railway staff travelling by the accident involved train either on duty or on leave as
passengers.
iv) Doctors travelling by the train.
v) Passengers travelling on the train who volunteer for rescue and relief work.
vi) Railway staff working at site or available near the site of the accident.
vii) Non-Railway personnel available at or near the accident site.
7.1 Duties of Guard, Driver, Travelling Ticket Examiner, AC Mechanic/Attendant and

RPF/GRP Staff
Detailed duty lists of Guard and Driver are laid down in the Accident Manual of Railways. Some of
the more important ones are enumerated below:
a) Guard:
i) Note the time of the accident and the location.
ii) Switch on the Amber Light, if provided, in Flashing Tail Lamp, in the rear of brake van.
iii) Inform Driver on walkie-talkie set.
iv) Inform Station Master on Walkie-talkie set, if possible.
v) Protect adjacent line/lines if required and the line on which the accident has taken place as
per G&SR.
vi) Secure the train and prevent escaping of vehicles.
vii) Make a quick survey of magnitude of accident and roughly assess casualty, damage and
assistance required.
viii) Send information through quickest means to Control Office and SMs on either side of the
block section. For this purpose:-.
a) Walkie-talkie communication provided with stations should immediately be used.
b) Otherwise, field telephone should be used.

c) If a train comes on the other line, which is not blocked, the same should be stopped
and information sent through the driver.
d) Assistant driver may be sent to the next station to convey information of the accident.
e) If all of the above fail, one of the railway staff on duty on the train should be sent on
foot to the nearest station.
ix) Utilize Emergency Train Lighting box to facilities medical aid.
x) Save lives and render First Aid.
xi) Call for Doctors and seek their assistance.
xii) Seek assistance of Railway staff and other volunteers from train to rescue injured or
entrapped passengers.
xiii) Direct Railway staff and other volunteers from train for attending to injured.
xiv) Ensure that Railway staff constantly man field telephone.
xv) Arrange protection of passengers’ belongings and Railway property with the help of
Railway staff, volunteers on train, RPF and GRP.
xvi) Stop running trains on adjacent line and utilize resources on that train.
xvii) Control/Extinguish fire using fire extinguishers.
xviii) In electrified section if OHE is affected, take steps to switch off OHE supply.
xix) Arrange for transportation of injured to hospital.
xx) Record evidence or statements, if any, given by passengers.
xxi) Preserve all clues and evidences regarding probable cause of the accident and ensure that
these do not get disturbed.
xxii) Log your activities. Do not leave the spot unless a competent authority relieves you.
15
b) LP/ALP or Moterman
i) Note the time of the accident and location.
ii) Switch ON the ‘Flasher Light’ of the locomotive.
iii) Inform Guard on walkie-talkie set.
iv) Inform Station Master on walkie-talkie set / mobile phone if possible.
v) Protect adjacent line, if required and the train in front as per G&SR.
vi) Control/Extinguish fire using fire extinguishers.
vii) Take necessary action to keep the loco safe.
viii) Take necessary action to prevent Loco/Vehicles/Wagons from rolling down.
ix) Make a quick survey of magnitude of accident and roughly assess casualty, damage and
assistance required.
x) Send information through quickest means to Control Office and SMs on either side of the
block section. For this purpose,
a) Walkie-talkie communication provided with stations should immediately be used.
b) Otherwise field telephone/mobile should be used.
c) If a train comes on the other line, which is not blocked, the same should be
stopped and information sent through the driver.
d) Assistant driver or Assistant guard may be sent to the next station to convey
information of the accident.
e) If all the above fail, one of the railway staff on duty on the train should be sent on foot
to the nearest station.
xi) Render all possible assistance to the guard.
xii) Preserve all clues and evidence regarding probable cause of the accident and ensure that
these do not get disturbed.
xiii) Log your activities. Do not leave the spot unless you are relieved by a competent
authority.
xiv) If necessary, detach Loco and take it to inform SM.
c) Travelling Ticket Examiners :-
i) Preserve reservation charts of each coach containing names of passengers who actually
travelled and on which berth number.
ii) Avail services of Doctors travelling by the train and render Medical assistance.
iii) Render First Aid to injured.
iv) Help passengers evacuate using doors and emergency windows.
v) Control/Extinguish fire using fire extinguishers of A.C.coaches, SLR, Pantry Car and Loco.
vi) Inform Railway Officers travelling on the train.
vii) Collect particulars of injured passengers and prepare a list showing exact position of
injured in coaches, from Train Engine to Brake Van. This should be handed over to Railway
doctors when ARME arrives.
viii) Prepare a separate list of dead passengers with address and ticket particulars, if available.
ix) Take assistance of local people and other volunteers at site.
x) Transport injured passengers by road vehicles, if available, to the nearest hospital.
xi) Inform stranded passengers about alternative transport arrangement.
xii) Record Evidences or statement given by passengers / others at site.
d) AC Mechanic / Attendant
i) Switch off the power supply to avoid short-circuiting.

ii) Assist the TTEs in their duties at the accident site.
e) RPF/GRP Staff
i) Try and rescue as many passengers as possible from the accident involved
coaches.
ii) Control/Extinguish fire using fire extinguishers of Station, A.C. coaches, Pantry
Car, SLR and Loco.
iii) Render First Aid to injured.
iv) Arrange to shift injured persons to the nearest hospital.
v) Protect passenger’s luggage and railway property.
vi) Preserve all clues and evidences regarding probable cause of the accident and
ensure that these do not get disturbed.
16
7.2 Railway staff travelling on the accident affected train:
i) Whenever a train is involved in a serious accident with casualties/injuries to passengers, all

railway staff travelling on the train either on duty or on leave are deemed to be on duty with
immediate effect.
ii) Under no circumstances should any of them leave the accident site unless and until Divisional
officers arrive, take over charge of rescue and relief operations, and permit them to leave.
iii) Railway staff on train/at site shall volunteer themselves to render assistance and report to
TTE/Guard of the Train.
iv) The senior most officers travelling on the train will assume charge as Officer-in-Charge Site
(Site Incharge).
v) Normally the senior most officers will be travelling in either the 1AC or in 2AC coach, and most
probably in the Emergency Quota section of the coach. The Emergency Quota section of 2AC is
invariably in the centre of the coach (berth nos. 19-22). In any case the TTE would know who
are the railway officers travelling in 1AC or 2AC.
vi) Similarly, other railway staff will be travelling in 3AC coach, and most probably in the
Emergency Quota section of the coach. The Emergency Quota section of 3AC is also in the
centre of the coach (berth nos. 25-30).
vii) Similarly, some Group ‘D’ railway staff may be travelling in Sleeper coach, and probably in the
Emergency Quota section of the coach. The Emergency Quota section of a Sleeper coach is
located in the centre of the coach (berth nos. 33-40).
viii) In the absence of any officer, senior most TTE/Guard will discharge duties listed out for Site
Officer.
7.3 Duties of Site Officer– Immediately after the accident:
i) Note down the time of accident.

ii) Ensure protection of traffic by Guard and Driver.
iii) Ensure reporting of accident to nearest Station/Control.
iv) Roughly assess the extent of damage and likely number of casualties.
v) Collect railway staff and volunteers from amongst the passengers and form different groups.
Each of these groups should be assigned work as detailed at item 6 below.
vi) Maintain a log of events.
vii) Till Divisional Officers arrive and take over charge of the situation, continue to discharge duties
of Site Officer.
viii) After Divisional Officers arrive, fully brief the DRM and hand over charge to him.
ix) The on-board Site Officer should ensure issue of a detailed message with following information
before leaving the site of the accident.
- Time/Date of accident.
- Location Km./between stations.
- Train number and description.
- Nature of accident.
- Approximate number of killed/injured.
- Extent of damage.
- Assistance required.
- Condition of the adjacent line, if any.
- Whether OHE is involved.
- From here onwards, the DRM of the accident involved division takes over Charge as Site
Officer.
7.4 Formation of Groups comprising members of Instant Action Team:
i) Site Officer shall immediately collect all Railway staff on train/at site and form separate
groups.
ii) Passengers travelling by the same train that volunteer for rescue and relief work should also
be drafted into these groups.
iii) Passengers from accident-involved coaches should be directed toward their own coach.
iv) Passengers from coaches, which are not affected, can be distributed amongst other accident-
involved coaches.
v) In the absence of Site Officer TTE shall take steps to form such groups.
vi) In the absence of TTE, the Guard shall take steps to form such groups.
vii) 5 or 6 groups should be formed depending on number of coaches involved.
viii) Ideally, one group should be formed for handling each coach.
17
ix) In case sufficient numbers of officers are present, then one officer should be made in charge of
each group.
x) Otherwise, Sr. Supervisors travelling by the accident-involved train should be nominated as in-
charge of each group to co-ordinate its working.
xi) In case sufficient numbers of Sr. Supervisors are also not present, one TTE should be
nominated as in-charge of each group to co-ordinate its working.
xii) Each group should rescue injured, entrapped passengers.
xiii) A chain of command should be specified for smooth operations at accident site till the
ARMV/ART reaches for eg. Guard, Senior most TTE, Loco Pilot & so on, so that even if a key
official is enjured the next in line can assume the command of the team.
7.5 Duties of members of Instant Action Team – Till arrival of Divisional Officers:-
i) If a person is bleeding and loosing blood, or if he is unconscious, then in that case you have to
act quickly. ‘Golden Hour’ should be kept in mind. You may have at the most only one hour’s
time on hand.
ii) In such cases, immediately administer First Aid to the injured passenger and try and stop
further loss of blood.
iii) Persons trained in first aid may do ‘Cardio Pulmonary Resuscitation.” This may save several
lives.
iv) If the door is open and is accessible, then uninjured passengers should be helped to come out
from the door.
v) In AC coaches the windows panes should be broken open in order to let in fresh air for the
occupants, and thereafter to evacuate them.
vi) Non-AC coaches have one emergency exit window on each side. The position of this
emergency window is 5th from the left when facing the line of windows from inside the coach.
They are opposite berth nos. 23 and 57. In case the door is locked and jammed, try and open
these windows so that some of the uninjured passengers can come out through the emergency
exit.
vii) Special care should be taken while evacuating the old, infants and children in order to ensure
that they are not separated from their family members.
viii) Extrication of critically injured should be done under medical supervision as far as possible.
ix) In case medical supervision is not available, then critically injured passengers should be made
to lie down on a bed sheet and thereafter taken out by 4 persons holding the four corners. This
will ensure that no further damage takes place (Bed sheets will be available in AC coaches)
x) Passengers who are bleeding from open cuts should be tied up with strips of cloth so as to
reduce if not stop the bleeding altogether.
xi) It is better not to take out the luggage from inside the coaches at the first instance, for two
reasons. Firstly, passengers both injured and uninjured should get preference in this
evacuation process. Secondly, it may be safer for the luggage to be left inside where there are
fewer chances of their being stolen or pilfered.
xii) After passengers have been evacuated from your coach, cross check with the reservation chart
and against the name of each passenger note down as to whether he / she is injured or not.
xiii) After all passengers have been evacuated; water and eatables can be taken out gradually.
xiv) Building up confidence of injured passengers by suitable advice is of great importance.
xv) After helping evacuate all passengers from your coach go over to the unreserved coaches and
provide similar help to those passengers also.
xvi) Railway officials from Divisional Head Quarter generally arrive at the site of the accident within
2 to 3 hours, depending on the distance of the accident site from the Divisional Head Quarter.
Wait for them to come and make further arrangements.
xvii) Grievously injured passengers who are bleeding or those who are unconscious require
immediate hospitalisation. In case some local people have arrived by that time, their help
should be taken in shifting the grievously injured to the nearest hospital.
xviii) In case your train has been involved in an accident, but neither has your coach derailed nor
any passengers of your coach injured, then you should go to the other coaches and carry out
the duties as listed above.
18
7.6 Duties of the Instant Action Team – In case of fire:-
i) In case of fire pull the Alarm Chain and stop the train immediately.
ii) Try and put out the fire before it becomes a big blaze by using either water or blankets etc.
Fire extinguishers are available on loco, guard’s van and A.C. coaches.
iii) More people expire due to suffocation from smoke rather than due to actual burning.
iv) Advise passengers to take a cloth, wet it in their drinking water and cover their nostrils.
v) Instruct passengers to go to the other end of the coach, which is away from the fire, and if
possible cross over to the next coach through the vestibule.
vi) Insist that passengers should save themselves first and not to bother about their luggage
which can be retrieved later on.
vii) Make sure that no passenger lies down on the floor.
viii) After train has stopped, passengers should come down from the coach immediately.
ix) Isolate the affected coaches from other coaches.
x) Building up confidence of injured passengers by suitable advice is of great importance.
7.7 Duties of Site Officer– Till arrival of Divisional officers:-
Having formed different groups consisting of available railway staff on the train and volunteers from
amongst passengers, the rescue and relief work should be got started in right earnest. This entire
exercise would take about 30" time. Once the rescue and relief work by the Instant Action Team has
got underway, the Site Officer should then devote his attention to contacting First Responders.
(a) Locating nearby villages:-
(i) There would be some villages nearby, either visible or out of sight.
(ii) In most cases, villagers turn up on their own having heard the sound of the disaster.
(iii) Otherwise, try and see if any light or any other signs from the village are visible.
(iv) In case none of the above is possible, then speak to either the control office or the nearest
station and find out the location of nearby villages as also their general direction.
(v) Having ascertained the general location of nearby villages, send messengers (preferably a
Railway staff) to inform villagers and seek their assistance.
(b) Locating the nearest manned level crossing gate:-
(i) The train driver is the best and fastest source of information regarding location of the
nearest manned level crossing gate in either direction.
(ii) Send a messenger (preferably a Railway staff) to the gate for contacting the gateman.
(iii) In most cases, the gateman will be able to give location of nearby villages and /or P.Way
gangs/Construction labour.
(iv) The messenger should then try and stop a passing vehicle and go to the nearly village,
inform villagers and seek their assistance. P.Way gangs/Construction labour can also be
called in a similar manner.
(c) Organizing assistance from local people available in nearby villages:-
(i) Villagers should be asked to make an announcement from their loud speaker (generally
available in the local temple, mosque, gurudwara, church etc.) informing others regarding
the accident.
(ii) Everybody should be asked to rush to the accident site with following:
- Tractor trolleys (both for transportation as also for general lighting).
- As many cutting implements, hammers, chisels etc. as are available.
- Ropes,
- Ladders,
(iii) If doctors or Para-medical staff are available in the village they should also be sent to the
accident site.
(iv) The messenger should stay back and try and organize opening of a big building (preferably
a school) for sheltering of injured passengers and/or preservation of dead bodies.
----------------------
19
(Chapter – 8)
DISASTER RESPONSE – FIRST RESPONDERS
8.0 Duties of First Responders – Railway Staff:
1. Gang Staff:
(i) On double/multiple line section stop any other train approaching the accident area
by showing hand danger signal.
(ii) Ensure that track alignments or lines are not disturbed.
(iii) Report to Site Officer and assist in rescue and relief work.
(iv) Assist in extricating injured passengers from coaches.
(v) Assist in transporting them to nearest hospitals.
2. Gate man:
(i) Keep gate closed if the train has not cleared the gate.
(ii) On double/multiple line section stop any other train approaching the accident area
by showing hand danger signal.
(iii) Arrange to inform SM immediately.
(iv) Don't meddle with Interlocking.
(v) Avail services of road vehicles waiting or passing through LC Gate.
(vi) Send message to nearby village, informing them regarding the accident.
(vii) Collect men and material available nearby and direct them to site.
3. Station Master at adjoining station:
(a) Conveying of information:

(i) Arrange protection of traffic by keeping all signals at ON
position.
(ii) Report the accident to Station Master at the other end. He should be asked to call
all off duty staff at his station and send them to the accident site.
(iii) Report the accident to Section Controller.
(iv) Control to be advised regarding –
- Time and nature of accident
- Brief description of accident.
- Adjacent lines clear or not.
- Damage to rolling stock.
- Damage to track in terms of telegraph posts.
- OHE masts damaged or not, and extent of damage.
- Approximate number of dead and injured (grievous, simple) to be obtained
from the TTEs.
(v) Following functionaries should be advised regarding the accident:
- All off duty railway staff posted at that station.
- SS of Junction stations at either end.
- TI, CMI
- P.Way Supervisors – SSE/JE etc.
- TRD Supervisors – SSE/JE etc.
- C&W Supervisors – SSE/JE etc.
- S&T Supervisors – SSE/JE etc.
- SI/RPF, SHO/GRP.
- Nearest Fire Station.
(vi) Inform civil authorities, village/town/city representatives and volunteers for
possible relief assistance.
(vii) Supervisory Station Manager of the nearest Jn. station shall proceed to accident
site.
(b) Medical assistance:
(i) Call for assistance from local Doctors, St.JAB, Civil and Army Hospitals, Civil
defence, Scouts and guides or any such organisation.
(ii) Arrange adequate number of First Aid boxes and stretchers.
(iii) Mobilize local medical team and send it to site to render First Aid to the injured.
20
(iv) Quickly transport ARME Scale – II equipment to the site of the accident.
(c) Passenger assistance:
(i) Arrange drinking water, beverages and refreshments, either from Refreshment
Room or local sources.
(ii) Supply beverages and refreshments free of cost to stranded passengers.
(iii) Open emergency counter and display necessary information.
(iv) Obtain reservation charts and display it.
(v) Collect information on dead/injured and convey it whenever asked for.
(vi) Make frequent announcements about diversion, cancellation, and regulation of
train services.
(vii) Arrange for refund of fares as per extant rules.
(viii) Help the passengers with their luggage.
(d) Transport assistance:
(i) Arrange for transport from local resources, if available, for transporting injured
passengers to nearest hospitals by fastest possible means.
(ii) For this purpose, apart from tractor trolleys, even trucks passing on the highway
can be utilised.
(iii) Stranded passengers to be transported from the accident spot by arranging
transhipment either by train or by hiring road vehicles.
(e) Security assistance:
(i) Advise RPF/GRP/State Police to provide security to passengers, their belongings

and railway property.
(ii) They should also be asked to assist in rescue and relief work.
(f) Communication Assistance:
(i) Direct passengers to PCO booths available nearby.

(ii) Issue free telegrams and make available STD phone/ mobile phone to relatives of
dead/injured.
(g) Sending manpower for site:
(i) Proceed to site of the accident by quickest means with trolleys, coolies, lamps,
vendors and any other equipment that is considered necessary.
(ii) Till relieved by a Traffic Inspector or Divisional Officers be in charge of site and
carryout rescue/relief operations.
(h) Preservation of clues and evidences:
(i) TI/SM first reaching the site shall take action to preserve clues and evidences.
(ii) Secure records related to accident in the Station/Cabin.
(iii) Seal slides, levers, knobs and Relay room, if accident takes place within the Station
limit.
4. Duties of TI/SSE P-WAY/Sr. CWI/Sr.LI/SI:
(a) Rushing to accident site with men and material:
(i) Before leaving for the site of accident organise maximum number of men to go to
the accident site along with their equipment.
(ii) Reach the site of accident by quickest available means.
(b) Rescue and relief:
(i) Ensure that the obstructed line is protected.

(ii) Direct all staff working under them to assist in rescue and relief work.
(iii) All of them should work as per directions of Site Officer.
21
(iv) Assess casualties and arrange to render First Aid.
(v) Shift injured to nearest hospital.
(c) Joint measurements and preservation of clues and evidences:
(i) Collect and record all evidences relating to the accident such as:
- Condition of track, with special reference to alignment, gauge, cross levels,
super elevation, points of mount and drop and any sign of sabotage etc.
- Condition of Rolling stock with reference to Brake Power and braking gear.
- All marks on sleepers, rails, locomotives and vehicles etc. especially for
preservation of clues.
- Position of derailed vehicles.
- Prima facie cause of accident.
(ii) Seize and seal the Train Signal Register, Log book, Private Number Book, Line
Admission Book, Relay Room key register, Disconnection memos, Speed Recorder
Chart and other relevant records.
(iii) Note down the position of panel switches, indication, block instrument, condition of
relay room, status of data logger, etc.
(iv) Condition of switches, ground connections, point locking, occupancy of track
circuit, details of damage to out door signal/point gears should be noted down.
(v) Seize and seal the Speed Recording Graph and all other registers and repair
logbook of the locomotive.
(vi) Record details of Brake Power and other aspects of Rolling stock as per Proforma.
(vii) Joint measurements of rolling stock should be taken. Note down observations,
measurements of Loco etc. at site. If it is not possible, arrange for taking the
reading at shed.
(viii) These can also be recorded on a video or digital camera subject to the availability.
(ix) Details of all readings taken and position of all equipment noted should be jointly
signed by supervisors of all concered departments at accident site.
(x) Obtain statement of staff involved in the accident.
(xi) Sr. CWI/SSE (C&W) shall prepare a sketch showing position of Rolling stock.
(xii) SSE (P-Way) shall prepare a final sketch indicating the position of track, with
respect to alignment, point of mount, point of drop, OHE mast, point number etc.
(xiii) Survey the situation, assess assistance required and issue message to Divisional
Control Office.
(xiv) Take charge of the situation pertaining to your own department and remain till
Divisional officers arrive at the site.
8.1 Help to be sought from Local people:
1. At accident site:
(i) Any road vehicles which arrive should be lined up in a row facing the track with
their headlights switched ON for illuminating the accident site.
(ii) Road vehicle should be so spaced out that they illuminate the entire length of the
accident site. Such spacing would also depend on number of tractors that have
arrived.
(iii) Rescue and relief work should now be mounted under the available light.
(iv) Villagers arriving for rescue and relief work should be formed into separate groups
for handling individual coaches.
(v) Group leaders of Instant Action Team (IAT) who were earlier conducting rescue
and relief work should co-ordinate with the local people and guide them.
(vi) Grievously injured passengers extricated from coaches should be sent to the
nearest hospitals in tractor trolleys.
(vii) Passengers who have suffered trivial injuries and uninjured passengers should stay
back at accident site and wait for arrival of railways DM team who would take
charge of them.
(viii) As a thumb rule, any injury requiring hospitalisation of more than 48 hrs. is
grievous, hospitalisation of less than 48 hrs. is simple, and any injury not requiring
hospitalisation at all is trivial.
(ix) The following priority should be adhered to while sending such grievously injured
passengers:
22
- Unconscious,
- Bleeding excessively,
- Having breathing problems,
- Grievously injured,
- In a state of shock,
- Having fractures,
- Simple injury,
(x) Dead bodies, if extricated should be kept alongside the coach but away from the
track for proper tagging etc. before being dispatched for preservation.
(xi) Bodies should be kept in separate lots, coach wise, so that they do not get mixed
up.
(xii) Tagging of dead bodies should indicate the coach number and also the cabin
number, if possible, (For example NCR 98127, cabin number containing berths 9-
16).
2. In villages/towns:
(i) A big building, preferably a school building should be got vacated and made ready
for keeping of dead bodies and unclaimed luggage of passengers.
(ii) They should be asked to bring the following to the accident site for train
passengers:
- Tea and refreshments,
- Warm clothing, if required.
(iii) Look after injured passengers who have been taken to the village.
(iv) Take injured passengers to the nearest hospital by means of any transport
available. For this purpose, apart from tractor trolleys, even trucks passing on the
highway can be utilized.
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23
(Chapter – 9)
DISASTER RESPONSE – OFFICERS AT DIVISION & HEAD QUARTER.
9.0 General:
1. Intimation of Accident – Divisional Control Office:
(i) In the Divisional Control Office, information regarding an accident is generally received
either by the Section Controller or the TPC.
(ii) In most cases, the First Information Report also intimates the approximate number of
coaches involved and a rough estimate of the likely number of casualties (such as 'heavy
casualties expected').
(iii) Accidents involving a passenger carrying train where the first information says that heavy
casualties are expected, should prima-facie be treated as a Disaster.
(iv) The moment information regarding an accident involving a passenger carrying train is
received in the Divisional control office; the accident bell in the control room should be
sounded for alerting all on-duty functionaries.
(v) After all on-duty functionaries gather around the section control board they will be briefly
informed about the accident.
(vi) Each functionary will thereafter resume his position and take steps to set in motion
activities required of him.
(vii) TPC will switch off OHE in case it has not tripped. OHE will not be restored even on
adjacent line unless confirmation has been received from site that adjacent line is not
obstructed and OHE is all right.
(viii) CHC/Dy.CHC(GDS) will undertake the following action in the given order of priority:
(a) Advice Loco Foreman for sounding the siren for ARMEs and ARTs.
(b) Also order movement of ARME and ART (with 140T crane) from adjoining divisions
for approaching the accident site from the other end;.
(c) Thereafter, he will inform his departmental officers and supervisors.
(ix) Dy. (Punctuality) will first inform Hospital Casualty. Thereafter he will inform officers and
supervisors as given below:
(x) Each departmental functionary will inform divisional officers and supervisors of his
department about the accident as detailed below:
Functionary Officers and Supervisors
- CHC Operating,Personal&Accounts
- Dy.(Punctuality) Hospital Casualty, DRM, ADRM,
Sr. DSO, ADSO, Medical
- TPC Electrical,
- Engg. Control Engineering
- S&T Control S&T
- PCOR Mechanical & Stores
- Commercial Control Commercial, Public Relations
- Security Control RPF
(xi) For this purpose, all functionaries working in the Divisional control office will have a ready
list of telephone numbers (Railway, BSNL and Mobile) of all officers and supervisors of their
departments.
(xii) After Dy. (Punctuality) has informed Hospital Casualty, DRM, ADRM, Sr. DSO and Medical
Doctors, he will then inform Dy. (Punctuality) or CHC in Head Quarter’s Emergency Control
regarding the accident.
(xiii) Deputy (Punctuality) will inform nearest police station / District administration and nearest
civil hospitals for assistance either through nearest Station Manager or himself.
2. Intimation of Accident – Railway Doctors:
Dy. (Punctuality) will inform the Hospital Emergency of Railway Hospital regarding details
of the accident; Railway doctor on emergency duty shall undertake the following:
(i) Note down time of receiving message.
(ii) Inform CMS, MS, and other Doctors & Para medical staff and instruct them to reach the
ARME immediately.
(iii) Collect necessary Medical team in the hospital.
(iv) Inform CMD about movement of ARME.
(v) Alert blood donors, St.JAB, Civil defence, Scouts and guides or any other such
organisation.
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(vi) Bare minimum medical team should remain in the hospital; rest of the doctors should be
rushed to the accident site.
(vii) Arrange to move Emergency box from ARME Scale-II locations to the accident site.
3. Informing Non-Railway Officials by the Division:
(i) DM, SP and CMS or CMO of the district within which the accident site falls should be
informed regarding the accident by the CONTROL of the concerned Division.
(ii) ADRM will inform the following regarding the accident:
- SP/Dy. SP/GRP
- IG/ADG/GRP,
- Divisional Commissioner,
- Home Secretary.
ADRM will intimate and seek help from SCOUTS, CIVIL DEFENCE, NGOs, OIL COMPANIES
(for oil fire) and Other Deptts if required.
(iii) In case POL rake is involved, then IOC/BPC/HPC officials should also be informed.
(iv) In case Mail bags of RMS are involved, then Postal officials should also be informed.
(v) Telephone numbers of all DMs, SPs and CMSs or CMOs of the districts are available in
Divisional DM Plans. (these are at DATA BANK)
(vi) Telephone numbers of IOC, BPC and HPC officials are also available in the Divisional DM
Plans. (these are at DATA BANK)
(vii) Telephone numbers of ADG/GRP, IG/GRP, Home Secretary etc. of Maharashtra are given in
DATA BANK
4. Divisional Officers required to go to site:
(i) All concerned divisional officers required to go to the accident site should proceed by the
ARME or by road on war footing.
(ii) Road vehicles should be sent to accident site separately. Maximum number of road
vehicles should be sent to accident site from Divisional Head Quarter.
(iii) ARME shall be despatched within 15" of both side exits and within 20" of single exit siding
after sounding of siren.
(iv) DRM will proceed to the accident site; ADRM shall stay back at Divisional Head Quarter for
co-ordination work.
(v) All Branch Officers should proceed to the accident site. For this purpose, officers heading
different branches within the same department are referred to as Branch Officers. For
example, in Electrical department, TRD and 'General' will be considered to be separate
branches and both will be required to go to site.
(vi) The second senior most officer of each branch should stay back at Divisional Head Quarter.
(vii) Of the remaining officers from each branch, a majority of both Senior and junior scale
officers should also proceed to the accident site.
(viii) Once it has become clear that the accident is a Disaster, then the 80/20 rule should be
followed:
(a) 80% of all officers should go to the accident site, and only 20% should stay back
at Head Quarter.
(b) Similarly, 80% of all supervisory staff should go to the accident site, and only20%
should stay back at Head Quarter.
5. Supervisors required to go to Accident Site:
(i) At the Divisional level, 80% of all supervisors available in Divisional Head Quarter should
proceed to the accident site.
(ii) All other supervisors available in the field at other stations should also proceed to the
accident site.
(iii) Divisional Control Office should issue a computerized recorded control message from DRM
to all Supervisors for proceeding to the accident site immediately by fastest possible
means.
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9.1 OPERATING DEPARTMENT:
Duties of the Operating Department are given in Chapter 10, under the heading “Disaster
Response – Co-ordination Centres”.
9.2 SAFETY DEPARTMENT:
Sr.DSO will proceed to accident site alongwith all safety counsellors except ADSO & one supervisor
of the Safety Organization who will stay back at Head Quarter. Duties of Safety Organisation at
accident site have been listed out in Chapter 13, under the heading “Site Management Plan –II”.
9.3 PUBLIC RELATIONS:
Duties of the Public Relations Department are given in Chapter 16, under the heading “Media
Management Plan”.
9.4 MEDICAL DEPARTMENT:
1. Formation of two teams:
(i) On receipt of information regarding the accident where casualties are expected, the
doctor on emergency duty in the hospital casualty would inform all other doctors and
Para medical staff concerned.
(ii) Two teams of Doctors and Para medical staff would be formed. Team 'A' and Team 'B'.
(iii) Team 'A' – headed by CMS/MS incharge will rush to the accident site immediately by
ARME alongwith 12-15 doctors and 15-20 paramedics.
(iv) Team 'B' – headed by the senior most doctor amongst them will stay back at the
Divisional hospital; and perform duties as given below:
In case the accident site is far away from Divisional Head Quarter, then injured
passengers are unlikely to be brought back to the Divisional hospital for treatment. In
that case, only bare minimum number of doctors should be left behind for manning Team
'B' and most of the available doctors should be rushed to accident site as part of Team
'A'.
2. Duties of Team 'A':
These are listed in detail in Chapter 13, under the heading “Site Management Plan-II”.
3. Duties of Team 'B'.
(i) Team 'B' will establish an Emergency Cell in the Casualty Unit of Railway Hospital.
(ii) Contact adjoining divisions and organise movement of Two more ARMEs to accident site,
one from each end, as detailed in Chapter 3, Para 3.2.
(iii) Contact local hospitals (Railway/Govt./Private) near the accident site and ask them to
rush their road ambulances alongwith necessary medical team to the accident site
immediately.
(iv) Contact local hospitals (Railway/Govt./Private) near the accident site to keep them in
readiness to receive and provide medical treatment to injured passengers.
(v) Data Bank of medical facilities along the track is available section wise for each division
in Divisional DM Plans. Copy of Divisional DM Plans should be available in the Hospital
Emergency of Railway Hospital.
(vi) The above Data Bank will also be made available on the CR BB Division Web Site Details
of name, address, telephone No., facilities available etc. can be collected from this.
(vii) Arrange to send the following in the 2nd and 3rd Special trains carrying backup logistic
support to the accident site, from each end:
- As many more medical teams as possible,
- Adequate number of Safaiwalas, other health workers,
- Members of St.JAB, Scouts and Civil Defence personnel.
(viii) Co-ordinate with MS/CMD of adjoining Divisions/Zones and ask them to send their
medical teams to the accident site.
(ix) These medical teams should be sent to the accident site by train/road or combination of
train-cum-road, as feasible. In case suitable Railway vehicles are not available, taxies
should be hired for this purpose.
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(x) Adequate number of following items should be arranged and sent to accident site for the
purpose of handling dead bodies:
- Body bags.
- Polythene covers for dead bodies.
- Coffins.
- Dry ice.
(xi) One doctor will be available in Divisional Emergency Cell for maintaining liaison with Main
Site Office (MSO) and the medical team at the accident site. Medicines required either at
the accident site, or in various hospitals where patients have been admitted should be
noted, procured and sent as required.
(xii) Prepare Railway Hospital to receive and provide treatment to injured passengers, as and
when they are brought back from accident site.
(xiii) Arrange to send anti snake venom 4 vials and other items in cold chain carrier.
9.5 COMMERCIAL DEPARTMENT:
(i) Sr. DCM should proceed to site of accident alongwith all other Commercial Officers except
DCM. DCM will be available in Divisional Control Office for providing backup support.
(ii) A nominated supervisor should be authorised for withdrawing sufficient money from station
earnings before proceeding to site.
1. Transportation of men and material to accident site:
(i) As soon as the ARME/ART siren sounds, 50 TTEs/TCs and 50 licensed porters in
uniform should be collected together and rushed to the accident site either by ART or
first available means. However, ART/ARME should not be detained on this account.
(ii) The on duty commercial supervisor at the station at that point of time should ensure
that they proceed by the ART itself and do not get left behind. If 50 number of each
is not available, then whatever numbers are available should be sent to the accident
site by the ART.
(iii) The 2nd and 3rd Special trains carrying backup logistic support to accident site, from
each end, can send more TTEs/TCs. TTEs from the Divisional squad should also be
utilized for this purpose.
(iv) After the first batch of staff has proceeded to the accident site in the ART, the entire
manpower of the commercial department should be mopped up in order to send
them on the 2nd and 3rd special trains which would carry backup logistic support to
the accident site, from each end. For this purpose 80% TCs/TTEs from the entire
division should be sent.
(v) 2nd and 3rd Special trains should carry the following:
- 2 gas stoves, 4 gas cylinders, 1000 mineral water bottles, provision for making
“puries”, vegetables, tea, etc. would be rushed to the site. This will be
augmented later if necessary. These will be arranged by the affected division and
provided by catering personnel/IRCTC.
- Sufficient cooks and catering staff from departmental catering or catering
contractor (including IRCTC) would be ensured at the site for arranging tea,
biscuits, packed meals like “puries” and vegetables to the stranded passengers,
Railways working force and other officials at site.
(vi) Sr.DCMs should prepare section wise nominations of catering agencies both
departmental and private for rushing to site.
(vii) Contact State Transport authorites for Buses etc.
2. Helpline Enquiry Booths at stations:
(a) General:
(i) Helpline Enquiry Booths within CR would be opened as below:
- Originating and destination stations of the accident involved train.

- All junction stations within the jurisdiction of CR falling on the route of the train.
- Divisional Hdqrts.
- Zonal Hdqrts.
- Any other station as may be decided (Like stopping stations of the ill fated trains)
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(v) All Helpline Enquiry Booths shall have DOT Telephones with STD, dedicated help
line No. 10720 for Mumbai Div [CR] and 1072 for other Div.Railway Telephones
with STD, fax machine, photocopiers and a PC with Internet connection.
i Locations where facilities available (depending upon the route of the train involved
in accident):
CSTM, NGP, PA, NK, BSL, AK, KNW, SUR, WADI, GR, DD, ANG
ii Computer literate Sr. supervisors of commercial deptt would man Helpline Enquiry
Booths on round the clock basis.
(vi) Helpline Enquiry Booths within the accident-affected division should keep in touch
with the Divisional Emergency Cell.
(vi) Divisional Emergency Cell will collect updated information regarding all aspects of
the accident from the Main Site Office (MSO) and pass on the same to:
- All Help line Enquiry Booths within the division.
- Emergency Cells of other divisions of CR.
- Hdqrts. Emergency Cell.
(vii) Such information should be received from MSO by E-Mail and transmitted by E-Mail
to all concerned. For this purpose all Helpline Enquiry Booths should be provided
with PCs with Internet connection.
(viii) Similarly, Helpline Enquiry Booths outside the accident affected division, but within
CR jurisdiction should keep in touch with Divisional Emergency Cell of their
respective divisions.
(ix) Headquarters’ Emergency Cell will collect updated information regarding all aspects
of the accident from the Main Site Office (MSO) and pass on the same to:
- Emergency Cells opened on other division of CR,
- Emergency Cells opened on originating and terminating Zonal railways
- Safety Directorate’s Emergency Cell in Railway Board.
(x) Helpline Enquiry Booths should not contact the accident site or the Main Site Office
(MSO) directly.
(b) Accident details to be available:
(i) Accident details would include, number of dead and injured.

(ii) Break up of type of injuries, such as grievous, simple etc.
(iii) Disposal of injured passengers in various hospitals.
(iv) Names of injured passengers.
(v) Officials incharge of Helpline Enquiry Booths would display the list of injured
passengers on the notice board.
(vi) For this purpose Computer printout of E-Mail received should be taken out and
displayed at number of places at the station.
(vii) Normally, list of injured passengers is available quickly since most injured
passengers are conscious and are in a position to give details of their names,
addresses etc.
(viii) Identification of dead bodies takes much longer since either:
- They were travelling alone, or
- Their companions are injured and are not in a position to identify them; or
- Their companions have also perished.
(ix) Under such circumstances it is possible to identify dead bodies only when relatives
come from their hometown.
(x) This aspect of identification of dead bodies and reasons for delay should be
explained to the public.
(xi) Number of dead bodies identified, and their names should be available.
(xii) This information would continue to be updated once every 3 hours and would
continue to be accessed for the next 4 to 5 days.
(c) Information regarding running of trains:
(i) Departure of unaffected front portion of the accident involved train, and its expected
time of arrival at destination.
(ii) Departure of unaffected rear portion of the accident involved train, its diverted route,
and expected time of arrival at destination.
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(iii) Expected date and time of starting of relatives special from originating and
destination stations of the accident involved train, its stoppage enroute and its
expected time of arrival at intermediate stations.
(iv) Free passes to be given to relatives of dead and injured for going to the accident
site. These passes will be issued by CI who should be drafted into Helpline Enquiry
Booths.
(v) Details of other trains that were scheduled to run on the accident affected section,
but have been:
- Delayed,
- Regulated,
- Diverted,
- Rescheduled,
- Short terminated,
- Cancelled,
(vi) Above information regarding running of trains would be required for initial 24 hrs
only. Thereafter, number of enquiries regarding train running would be very few and
far between.
(d) Refunds:
(i) Booking counters at stations should be augmented for granting of refund to large
number of passengers who have been unable to either complete or commence their
journey as a result of the accident.
(ii) Refund of money should be granted for trains:
- Delayed
- Regulated,
- Diverted,
- Rescheduled,
- Short terminated,
- Cancelled,
(iii) Staff manning Refund counters should be thoroughly familiar with rules for granting
of refunds under such circumstances.
(iv) Sufficient amount of cash should be available at these Refund counters for this
purpose.
9.6 MECHANICAL DEPARTMENT:
Sr.DME as well as ADME should proceed to site of accident. DME will be available in Divisional
Control Office for providing backup support.
Rushing of men and material to site:
(i) 2 ARTs with 140T Crane should be moved to the accident site, one from each end.
(ii) In addition to above, Break Down (BD) Special should be sent from other base stations
within CR, so that additional rescue equipment such as cutters, spreaders, hydraulic jacks
etc. are available.
(iii) BD Special without Crane should be requisitioned from adjoining divisions also so that
additional rescue equipment such as cutters, spreaders, hydraulic jacks, generators, lighting
equipment etc. are available.
(iv) The aim should be to ensure one ART with 140T crane along with one BD special at each end
of the accident site.
(v) Provision should be made for availability of standby crane driver on each ART working at
site, so that ARTs can work round the clock.
(vi) Road cranes of sufficient capacity should be arranged.
(vii) Trucks should be arranged for carrying BD equipment near accident involved coaches, so
that the site of accident can be approached from the middle and more work centres can be
opened up simultaneously.
9.7 SECURITY DEPARTMENT:

Sr.DSC will proceed to the site along with maximum number of RPF personnel, only one
officer will stay back at Divisional Headquarter.
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1. Rushing of men and material:
(i) On receipt of first information, the nearest RPF Post should muster maximum
available manpower within the shortest possible time and dispatch them to the
scene of accident by fastest available means.
(ii) Simultaneously, the Post/Outpost in charge would requisition additional manpower
form adjoining RPF posts.
(iii) He should also pass on the information to Local Police and Police Control Room, local
Fire Brigade, Hospitals, local voluntary organisations and the like at the earliest.
(iv) Divisional Security Control shall get reinforcement from neighbouring posts/outposts,
reserve line, divisional headquarters or Zonal reserve and send them by the ART. If they
could not be sent by the ART then the 2nd and 3rd Special trains carrying backup logistic
support to the accident site, from each end, should definitely carry them.
(v) In case any RPF battalion or Company is located in the vicinity, men can be
requisitioned from there for dealing with such emergent situations till additional force is
available from other sources.
(vi) Additional RPF personnel from Zonal headquarters should be requisitioned and sent
to accident site.
(vii) Additional RPF personnel available throughout the division should be alerted and
sent to the accident site by the 2nd and 3rd special trains carrying backup logistic support
of men and material, from each end.
(viii) While sending reinforcement, the Divisional Security Control shall ensure that the
necessary equipment required for rescue, recovery and protection of the scene of incident
are provided as follows:
- Torches (1 per person) and other lighting arrangements.
- Nylon ropes (1 Km) and poles for segregating the affected area.
- 10 stretchers and first aid equipment.
2. Co-ordinate with Local Police:
Maintain constant liaison with IG/GRP and ADG/GRP for following.

(i) Rushing all available GRP personnel to the accident site.
(ii) Obtaining additional manpower from the local police for purpose of crowd control.
(iii) Issue of necessary instructions to local police for giving expeditious clearance for
starting restoration work.
(iv) Issue of necessary instructions to SP of the district for waiving off formalities of Post
Mortem on dead bodies.
9.8 ELECTRICAL DEPARTMENT:

(i) Sr.DEE (G) as well as AEE (G) should proceed to site of accident. DEE (G) will be available
in Divisional Control Office for providing backup support.
(ii) Sr.DEE/TRD as well as AEE/TRD should proceed to site of accident. DEE/TRD will be
available in Divisional Control Office for providing backup support.
(iii) Main responsibility of Electrical Department will be regarding site illumination and OHE
work.
(iv) Maximum number of electrical staff should be sent by the 2 nd and 3rd special trains for
installation and operation of electrical equipment.
(v) Officers staying back in Divisional headquarters shall maintain constant liaison with site
and find out quantum of assistance required by way of men and material.
(vi) These should be rushed to accident site either from:
- Railway sources within the division, or
- Railway sources from adjoining divisions and zones, or
- Non-Railway sources within the division.
9.9 SIGNAL & TELECOMMUNICATION DEPARTMENT:
(i) Sr.DSTE as well as ASTEs should proceed to site of accident. DSTE will be available in
Divisional Control Office for providing backup support.
(ii) Main responsibility of S&T Department will be for providing effective and adequate means
of communication and restoration of signalling gear at the site of accident.
30
1. Rushing of men and material to site:
(i) Sr.DSTE alongwith ASTE will carry the following to the accident site:
- Satellite phone.
- FAX machine.
- Two 25W VHF sets alongwith antenna and battery.
- 10 numbers 5W walkie-talkie sets with spare batteries and charging
equipments.
(ii) S&T officers will be accompanied by at least two TCI and two TCM.
(iii) 6 more TCI/TCM, SIs of the section and maximum number of telecom staff should
be sent for installation and operation of telecom equipment. They should go to the site of
accident either by ART or latest by 2nd or 3rd special trains carrying backup logistic support to
the accident site, from each end.
(iv) Satellite phones of HQ and Mumbai division and one FAX machine will be carried
in GM special by at least two TCI and two TCM of Mumbai division.
(v) All mobile phones along with chargers available with the Division should also
be rushed to site for emergency use.
(vi) Sufficient number of spare batteries and battery chargers for these mobiles should also be taken
to accident site.
2. Arranging communication at site:
(i) DSTE/ASTE in the division will immediately come to Divisional Control Office and ensure setting
up of all communication arrangements as required.
(ii) DSTE will keep a record of the numbers of Railway telephones, BSNL telephones, Satellite
phones provided at site and telephones provided at Helpline Enquiry Booths. This information
shall be passed on to the Divisional Emergency Cell. All satellite telephone no. should be painted
at Divisional control and Central Emergency Control.
(iii) He should liaise with BSNL officials in the area for immediate provision of additional BSNL
telephones at the accident spot, nearest station and at Helpline Enquiry Booths, duly utilising
assets under his disposal where required.
(iv) Map of the division showing areas where cell phone connectivity should also be painted on a
board in Divisional control.
(v) Should have standing arrangement to hire sufficient number of cell phones and send them to
accident site.
(vi) Obtain E-mail addresses of Emergency Cells set up on other Divisional and Zonal headquarters.
(vii) Central Railway website should be opened and kept updated.
Communication at Helpline Enquiry Booths:
(i) Helpline Enquiry Booths are to be opened at all important stations en-route of the affected
trains as mentioned at Para 9.5.2a above.
(ii) Location of these Helpline Enquiry Booths will be on Platform No.1 of their respective stations.
(iii) One BSNL STD phone should be identified and kept pre-wired to the Helpline Enquiry Booths so
that this can be energised at short notice. A especially dedicated no. of 10720/1072 should
also be provided at such identified station.
(iv) Similarly, 2 Railway Phones should be identified and kept pre-wired to the Helpline Enquiry
Booths so that these can be energised at short notice.
(v) One FAX machine, Photocopier and PC with Internet connection (if feasible) and printer should
also be provided at Helpline Enquiry Booths. These should also be kept pre-wired so that these
can be energised at short notice.
(vi) Stations at which such arrangements are to be made and telephones, which are to be utilised,
should be identified by Sr.DSTE with the approval of DRM.
9.10 ENGINEERING DEPARTMENT:
1. Rushing men and material to accident site:
Sr.DEN/DEN concerned will proceed to the site of accident by ARME. In the absence of Sr.DEN
(CO), the next senior most Sr.DEN/DEN of the division will proceed alongwith the DEN
concerned. In the absence of Sr.DEN/DEN of the section, Sr.DEN/DEN of the adjoining section
will proceed by ARME.
It is expected that ADEN and Permanent Way Inspector of the Section would have already
reached the accident site before arrival of ARME. In case, where the Permanent Way
31
Inspector and ADEN are based at divisional headquarter, they should move alongwith staff
by ART. At least, 2 SSE/Works and 1 SSE/Bridge should move along with their staff by the
ART.
2. Mobilisation of work force and material / equipment :
(i) 500 nos. of workmen are required to reach the site of accident. The Division shall
arrange 500 workmen along with 10 PWIs and 10 Black Smiths. For this purpose,
labour specials will be run from the specified destination as decided by the
Divisional Emergency Control.
(ii) ½ KM of rails, sleepers and fittings and one set of 1 in 12 and 1 in 8 ½ turnouts
are available in the ART. The Mechanical and Operating Departments will ensure
that part ‘C’ of ART (consisting of additional Engineering Material Wagons) shall
follow the ART. The additional half km. of matching materials and one set of 1 in 8
½ and 1 in 12 turnouts shall be kept in the Track Depot of the Division. For loading
of this material, 2 BFRs and 2 BCX wagons should be immediately placed in the
Track Depot. This material should be loaded within 3 hours and dispatched to the
site of accident. This will be ensured by the SSE (P.Way) Track Depot and
Divisional Engineering Control.
(iii) At least two nos. of JCBs available with the ballast depot contractor shall be
immediately moved.
(iv) The bulldozer, if available in ART, will be moved by special train arranged by
Mumbai division.
(v) Sr.DEN/DEN in Divisional Emergency Control will request concerned authority
(Army/State Govt. Department) for bulldozer/earthmoving machine in the area.
(vi) If more than 500 workmen are required contact adjoining division and Railway for
manpower as well as inform HQ for coordination.
----------------------
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(Chapter – 10)
DISASTER RESPONSE – CO-ORDINATION CENTRES
10.0 General:
Cell of the Division will work under Sr.DOM. These two cells will coordinate and monitor the
following:-
10.1 Rushing of ARMEs & ARTs to accident site:
(i) Movement of ARME and ART should never be clubbed together. ARME should be started
first and moved separately for faster movement.
(ii) ARMEs and ARTs should be dispatched from the base station, within the target time
stipulated. Departure of ARMEs and ARTs should not be delayed on any account including
arrival of doctors or officers. Anybody who is left behind can proceed later on, either by GM
special or by next special train or even by road.
(iii) ARMEs must be run out within the target time, even without full complement of doctors, if
necessary. This will ensure that other doctors, who are available at accident site, can
utilise facilities of ARME after its arrival at site.
(iv) ARMEs and ARTs should be moved on top priority taking precedence over all other trains.
They should not be stopped anywhere en-route for picking up any one.
(v) Running lines at 5 stations on either side of the accident affected block section should be
kept clear of all trains. In case there are any stabled loads, the same should be shifted.
(vi) Freight trains on run towards accident site should be reversed and returned.
(vii) Fresh stabling, if any, should be done beyond 5 stations on either side.
(viii) Even for stabling beyond 5 stations, both up and down loop lines should not be blocked at
the same station.
(ix) For stabling beyond 5 stations, up loop and down loop should be blocked, at alternate
stations.
10.2 Diversion, Regulation, Short termination, Cancellation and Rescheduling of Mail/

Express/ Passenger Trains:
(i) The moment information is received about the accident, all Mail/Express trains on run
towards the accident involved section should be stopped. They should not be advanced
beyond the last Jn. from where they can be diverted.
(ii) They should be regulated at convenient stations before a decision is taken regarding their
further movement. This decision should normally be taken within the next one hour.
(iii) Trains should preferably be regulated at stations where food can be arranged.
(iv) However, too many trains should not be simultaneously brought to a Jn. station for
regulation, since it may create law and order problems.
(v) It is better to keep them moving slowly so that passengers do not agitate. In such cases, a
caution order may be served to the driver to proceed at 30 KMPH.
(vi) Passenger trains can be run out to the next convenient location and thereafter terminated
so that their rakes are available for use.
(vii) Headquarters' Emergency Cell shall decide on the following in consultation with adjoining
Railway and Coaching Directorate of Railway Board:
- Diversion,
- Regulation,
- Short termination,
- Cancellation,
- Rescheduling.
(viii) The above decision regarding diversion etc. should be taken in about an hour’s time after
ARMEs, ARTs, GM special have been run out and there is a slight lull in the information
flow.
(ix) As far as possible, trains, which are already on run, should be diverted. They should not be
short terminated, since this will create problem of dispersal of passengers.
(x) Trains should be diverted from the last possible Jn. station onwards so that maximum
number of passengers can detrain at their proper destination stations.
(xi) Sr.DEE/TRO or Sr.DME/DME(OP) would be incharge of co-ordination with operating
department regarding requirement and availability of crews etc.
33
(xii) Sr.DEE/TRO or Sr.DME/DME(OP) will take into consideration changing traffic requirement
because of diversions etc. and accordingly plan crew deployment.
(xiii) Adjoining divisions should be informed about these diverted trains so that spare crews can
be sent to interchange points.
(xiv) For diverted trains, drivers and guards having necessary road learning should be arranged.
(xv) Drivers nominated for working these diverted trains should be empanelled for working
Mail/Express as per Railway Board’s instructions.
(xvi) Crews should also be planned for diesel engines sent to the accident site working ARMEs,
ARTs, other special trains and likely to be held up there for next 2-3 days.
(xvii) A total of about 5 diesel powers would be deployed in the accident-affected section on
different special trains at any point of time.
(xviii) 3 sets of diesel crews should be planned for each diesel loco deployed at the accident site.
(xix) If necessary, diesel crews should be arranged from adjoining divisions also.
10.3 Running of Special trains:
Following special trains will be required to be run in the given order of priority:
(i) ARME.
(ii) ARME from the other end.
(iii) 2 additional ARMEs from adjoining divisions, one from each end.
(iv) ART.
(v) ART from the other end.
(vi) 2 additional BD Specials one from each end.
(vii) 1st special train carrying GM and other officers from Headquarter and some left over
officers from Division (in case it passes through the Divisional headquarter).
(viii) Unaffected front portion of the accident involved train in case the same can be moved.
(ix) Unaffected rear portion of the accident involved train in case the same can be moved.
(x) In case the front and rear portions cannot be moved, then they should be left as they are.
(xi) 2 empty coaching rakes, one from either end for clearing unaffected passengers of the
accident involved train.
(xii) 2nd and 3rd special trains for accident site, one from each end, carrying logistic backup
support, material and additional manpower from junction stations. These should normally
be run out 2-3 hours after arrival of ARME carrying DRM and other Divisional officers at the
accident site.
(xiii) Before these 2nd and 3rd special trains run from each end, Railway staff at all stations en-
route should be informed regarding running of these trains so that supervisory staff of all
departments, from Jn. stations can go to the accident site on these trains.
(xiv) 2 light engines should be stationed, one at each station on either side of the accident
involved block section.
(xv) 2 Engineering specials, one from each end, carrying engineering material and Gangmen
from the section.
(xvi) Running of 2 passenger specials for carrying relatives to the site of accident. These trains
will be started from the originating and destination stations of the accident involved train
and will be given same stoppages as the accident involved train for picking up relatives
enroute. This is to be co-ordinated by Headquarters' Emergency Cell in consultation with
Railway Board.
(xvii) Arrangement for the visit of MR/MOSR, CRB and other Board Members to the accident site
should be made in coordination with the Safety Directorate of Rly. Board, and Secretary,
Railway Board.
(xviii) 2 empty coaching rakes, one from either end for being stabled at convenient locations
where watering and charging facilities are available. These stabled rakes will be used for
housing the staff working at accident site.
10.4 Sequence of movement of ARMEs and ARTs into the accident affected block section:
(i) The sequence of sending and taking out various trains into and out of the accident affected
block section should be planned carefully.
(ii) Except for 140T cranes and Engineering specials, all other trains should be sent into the
block section with engine leading so that they can reach faster.
(iii) If the unaffected front and rear portions of the accident involved train can be pulled out,
then these should be withdrawn before sending in ARMEs into the block section.
(iv) After the unaffected front and rear portions have been pulled out, both portions should be
augmented by being patched up with extra coaches at the first Jn. station enroute.
34
(v) In case the front and rear portions cannot be pulled out then they should be left as they
are.
(vi) After the 1st pair of ARMEs reaches adjacent stations from either side, they should be sent
into the block section, one from each end.
(vii) BD specials without cranes that have arrived should be pushed into the block section after
the ARME so that additional cutters, spreaders, hydraulic jacks etc. can be made use of.
(viii) After all equipments from BD specials have been unloaded at accident site and staff has
detrained, both BD specials should be withdrawn. These should then be kept 4 stations
beyond.
(ix) The 2nd pair of ARMEs that have been requisitioned should also be moved on top priority.
After BD specials have been withdrawn, these ARMEs should be sent into the block section
while the first ones are still there.
(x) In case 2nd pair of ARMEs arrive before BD special, then item No. (ix) should be carried out
before item No. (vii) and (viii).
(xi) Both ARTs with 140T cranes should be regulated at least 1 station before, so as not to
clutter up the adjacent station.
(xii) Empty coaching rakes that have been sent for clearing uninjured passengers should be
sent into the block section thereafter, while both ARMEs are still there.
(xiii) After transhipment of passengers, both empty coaching rakes should be pulled out and run
out as passenger special to the original destination of the accident involved train.
(xiv) After the work of ARMEs is over, all of them should be withdrawn and returned back.
(xv) The front and rear portion of the accident-involved train should now be withdrawn by
sending diesel light engines into the block section.
(xvi) Last of all both ARTs with 140T crane should be marshalled as per site requirement and
sent into the block section with crane leading, one from each end. The marshalling should
be done as per Sr.DME’s orders, in consultation with Crane incharge.
(xvii) Tower wagons should be sent in from each end following the ART.
(xviii) One Operating Officer at Site should be nominated for planning and executing movements
as per site requirements in consultation with Sr.DME, and with DRM’s approval.
10.5 Setting up of Emergency Cells in Divisions:
(i) Divisional Emergency Cell shall be opened immediately after receipt of information of the
accident at Divisional Control Office.
(ii) This unit will exercise control, co-ordinate and arrange supplementary assistance to the
accident site.
(iii) It shall function in a separate cubicle at Divisional Control Office provided with centralised
communication networks, hot line to the site and Headquarter.
(iv) Sr.DOM will be in-charge of the Divisional Emergency Cell and will function as the
Divisional Emergency Officer for the purpose of managing relief and restoration operations
from Divisional level.
(v) In case Sr.DOM is not available, DOM will be the Divisional Emergency Officer.
(vi) In case both officers are not available, any other officer nominated by DRM, will take over
charge.
(vii) Requirements of all departments for movement of men and materials to the accident site
shall be conveyed to the Divisional Emergency Officer, who shall arrange their movement.
(viii) Timings of 2nd and 3rd special trains to be moved from each end to the accident site,
carrying backup logistic support, will be conveyed to all concerned beforehand.
(ix) Divisional Emergency Cell will maintain:
- Telephone and FAX numbers of the accident site. These should be maintained
functionary wise for each functionary available in the Main Site Office (MSO).
- Similarly telephone and FAX numbers of functionaries available in Passenger
Assistance Centre (PAC) should also be available with the Divisional Emergency Cell.
- Telephone and FAX numbers of Helpline Enquiry Booths that would have been setup
at various stations on the division.
- Names and phone numbers of hospitals where injured have been admitted/shifted,
alongwith number of patients and their brief particulars.
(x) Divisional Emergency Cell will collect updated information regarding all aspects of the
accident and pass on the same either telephonically or by E-Mail to:
- All Helpline Enquiry Booths within the division.
- Headquarters' Emergency Cell.
(xi) Divisional Emergency Officer on duty shall chronologically record all information and
instructions received or given in a logbook.
35
(xii) In addition to the Division where accident has taken place, similar Emergency Cells will be
opened in other Divisional Control Offices of Central Railway that are involved in
restoration and relief operations. AGM/COM will decide divisions where Emergency Cells
are to be opened.
(xiii) Helpline Enquiry Booths outside the accident affected division, but within Central Railway
jurisdiction should keep in touch with Divisional Emergency Cell of their respective division.
(xiv) If necessary, similar emergency cells will be opened at other major terminals as decided by
Chief Emergency Officer of C.Rly.
(xv) After relief, rescue and restoration work is completed, winding up of Divisional Emergency
Cells shall be decided by DRM.
10.6 Manning of Divisional/Headquarters' Emergency/Disaster Management Cells in shift

duty:
(i) Divisional/Headquarters' Emergency Cell/Disaster Management Cell shall be manned round

the clock by officers.
(ii) In addition to officers of the Operating Department, there will be officers of Engineering,
Mechanical, S&T, Electrical, Commercial, Medical, Safety, Security and Personnel
departments in the Divisional/Headquarters' Emergency Cell/ Disaster Management Cells
round the clock.
(iii) Divisional Emergency/Disaster Management Cells will be manned by Senior Scale/Junior
Scale officers of all departments in 12 hours shift duties round the clock (8 hours to 20
hours day shift and 20 hours to 8 hours night shift).
(iv) Similarly, Headquarters' Emergency Cell and Disaster Management Cells will be manned by
JA grade/Senior Scale officers of all departments in 12 hours shift duties round the clock
(8-20 hrs and 20 to 8 hrs).
(v) Senior most officers of each department who are available in the Division/ Headquarters'
shall be on duty in the Divisional/Headquarters' Emergency Cell during the day shift only.
(8 hrs. to 20 hrs.)
(vi) Senior most officers of each department shall issue a 12 hours roster for his own
department for the night shift. (20 hrs. to 8 hrs.)
(vii) Round the clock roster of 12 hours shift duty should cover both officers and supervisors.
(viii) Same officers and supervisors should be repeated each day without any change or
rotation, for the next 4-5 days. This will maintain continuity and will ensure that
experience gained on the first day can be gainfully used on subsequent days.
10.7 Duties of Additional Divisional Railway Manager:
(i) Undertake making of announcements over local TV channel and Cable network for all
supervisory staff to rush to the accident site.
(ii) Ensure that functionaries of different departments in Divisional Emergency Cell carry out
duties assigned to them as per Zonal DM plan.
(iii) Monitor movement of assistance from other Divisions/Zones.
(iv) Co-ordinate with district/local officials of State Govt., Civil Defence, Medical, Scouts and
Other deptts.
(v) Co-ordinate with district/regional officials of Defence, Para Military, NGO, Oil Companies,
etc.
(vi) Monitor various important media channels to keep track of media reporting. Suitable
corrections/clarifications may also be issued, if required, through PRO/Sr.DCM/DCM.
(vii) Will keep the HQ’s Emergency Cell, and DRM at site, updated from time to time.
10.8 Hiring of Helicopter:
Secretory to GM is the nominated officer for coordinating with airlines / airforce and arranging
helicopter for rushing to accident site.His contact number are
Rly Phone DOT

Design Mobile
Off Res Off Res
Secy to GM 54009 22136 22621232 22030608 9987640003
----------------------
36
(Chapter – 11)
DISASTER RESPONSE – ASSISTANCE FROM ADJOINING DIVISIONS/ZONES
11.0 Necessity of assistance from adjoining Divisions/Zones:
(i) No division can be equipped to handle a disaster of a large magnitude.

(ii) Assistance has to be sought from adjoining Divisions/Zones.
(iii) A division is normally expected to handle an accident of the magnitude involving up to 50 injuries
(Grievous). Threshold levels have been given in terms of injuries, because initially it is difficult to
estimate number of casualties.
(iv) Whenever number of injuries is estimated to go beyond 50, assistance should be sought for from
adjoining Divisions/Zones.
(v) This is to be co-ordinated by the Chief Emergency Officer in Head Quarter’s Emergency Cell.
11.1 Assessment of assistance from adjoining Divisions/Zones:
(i) DRM after reaching the accident site should make an immediate assessment of likely
injuries.
(ii) Quick assessment is an absolute must in order to ensure that assistance from adjoining
divisions can be rushed at the shortest possible time.
(iii) Assessment made by DRM should be based on number of coaches involved.
(iv) As a thumb rule, for each coach that has capsized, 30 injuries should be estimated.
(v) Total injuries estimated would be (no. of coaches) x 30. This is only a thumb rule. DRM
should make his own estimate based on site conditions and his experience. Estimate
should be as realistic as possible.
(vi) This should be conveyed to Sr.DOM in Divisional Emergency Cell and Chief Emergency
Officer in Head Quarter’s Emergency Cell.
(vii) Based on the above figures, decision should be taken and assistance rushed from adjoining
division and zones.
11.2 Scale of assistance from adjoining Divisions/Zones:
(i) As a thumb rule, assistance of 1 team should be sought from adjoining division for every
50 additional injuries, beyond 50 injuries.
(ii) Upto 50 injuries: 1 ARME is generally sufficient unless a very large proportion have
grevious hurt.
(iii) ART/ 140T crane: For a major disaster, 2 sets may be needed at site. Preferably these
should be planned from opposite ends. However, such decisions are to be taken based on
site conditions.
(iv) Complement of staff in each team sent by adjoining divisions/zones will be as per norms
given below:
- Officer in charge JA Grade
- Doctors 5
- Para-medical Staff 10
- Commercial Officers 2
- Commercial Supervisors 10
- Commercial Staff 20
- Personnel Supervisors 5
- Group ‘D’ Staff 40
- RPF 1 Platoon
37
11.3 Assistance from Defence & Para Militery Forces:
(i) Assistance should be sought from nearest army & Paramilitery establishments.
(ii) Railway staff, no matter how dedicated and loyal, are not experts in extricating dead
bodies, handling injured passengers, their evacuation, etc.
(iii) Army has the necessary expertise and are trained and equipped to handle such a war like
situation.
(iv) Therefore, divisional/zonal headquarters should get in touch with the nearest army
command and request for necessary assistance.
(v) Select telephone numbers of Army and Para-military establishements are given in Data
Bank.
(vi) Additional telephone numbers of Army are given in Data Bank.
11.4 Departmental assistance from adjoining Divisions/Zones:
(a) S&T Department:
(i) Satellite telephones from ARTs of 5 remaining divisions of C.Rly.

(ii) 5 existing Mobile Telephones each from 5 remaining divisions (25 Mobiles in all) should be
sent to site.
(b) Electrical Department:
(i) Generators from ARTs of adjoining division.

(ii) Lighting equipments from ARTs of adjoining division.
(iii) Portals and OHE masts.
(c) Civil Engineering:
(i) 500 additional workmen are generally required, who are to be moved from adjoining
divisions/zones.
(ii) Each such division sending assistance should move 250 men alongwith 5 JE/SSE(P-way)
and 5 PWS, with tools, etc.
(iii) One DEN and one AEN each should also move to the site of accident from each such
division for control of their staff.
----------------------
38
(Chapter – 12)
SITE MANAGEMENT PLAN - I

12.0 Introduction:
There are two aspects of Disaster Management work at an accident site. Firstly, rescue, relief and
restoration operation, which is carried out by one set of functionaries. Second aspect pertains to
rehabilitation of accident involved passengers, taking care of dead bodies, dealing with their
relatives etc. for which a different set of functionaries are required. For managing these two
distinct aspects of DM work, that are required to be discharged by railways, two separate
establishments should be setup at an accident site.
12.1 Main Site Office (MSO):
(i) Main Site Office (MSO) should be set up at the accident site.
(ii) This will be some kind of a control office to be located near the centre of the accident site.
(iii) This is basically meant for catering to operational needs of railway in rescue, relief and
restoration work.
(iv) MSO is to be manned by staff of relevant departments such as:
- Medical,
- Commercial,
- Operating,
- Safety,
- Security,
- Public Relations,
- Mechanical,
- Electrical,
- S&T,
- Civil.
(v) MSO will be provided with all facilities similar to a control office.
(vi) Adequate lighting with generator backup should be provided in the MSO.
(vii) Adequate number of telephonic links to Divisional Emergency Cell and Headquarters’
Emergency Cell should be provided. Preferably, each department in the MSO should be
given an independent telephone.
(viii) Satellite telephone should be installed in the MSO.
(ix) MSO should be provided with FAX, loudspeakers, P.A. system with conference facility for
press briefing to be arranged by S&T Dept. S&T Dept. should also arrange photocopier and
PCs. in consultation with Dy.CSTE (Tele). Equipment available in ART/ARME may also be
used, if required.
(x) PC/Laptop should be connected to Internet (if feasible) for E-mailing of details update to all
concerned, including Divisional Emergency Cell, Headquarters’ Emergency Cell and Helpline
Enquiry Booths.
(xi) A big banner displaying ‘MAIN SITE OFFICE’ should be put up at a prominent place at the
entry to the shamiana.
(xii) Similarly, there should be sufficient number of signages indicating the way to MSO on
approach roads etc.
(xiii) MSO at the site will be manned by Sr. Supervisors on round the clock basis in 12 Hrs. shift
duty.
(xiv) Officers will not be permanently stationed in MSO. They will move about the entire
accident site supervising and monitoring working of their department at
different activity centres. However, they will keep coming to the MSO off and on and will
keep in touch with their departmental functionaries in MSO.
(xv) Various functionaries in the MSO will monitor and co-ordinate the working of their
departments, and assistance required by them, if any.
(xvi) Each functionary at the MSO will maintain a logbook. Flow of information both incoming
and outgoing would be recorded along with the time and names of officers/staff who were
given the message.
(xvii) MSO will basically supervise the working of 2 Site Offices (SOs) and co-ordinate with
Divisional and Headquarters’ Emergency Cell.
(xviii) Functionaries of different departments in SOs should provide updated information
regarding progress of work to their counterparts in MSO.
(xix) This updated information should be provided once every hour as per the following timings:
39
The information to be updated every ½ hour initially, and then every 1 hour.
12.2 Site Office (SO):
(i) Depending on the spread of the accident site, Site Offices (SO) on the same pattern as the
MSO, should be setup.
(ii) If the site is spread out over >300 metres 1SOs and if spread out over > 400 meters then
2SOs should be setup.
(iii) Representatives of same departments as in MSO should be present in SOs also. However,
they should be either one or at most 2 men per department.
(vi) SOs will serve as co-ordination centres for various teams that are working spread out over
different geographical locations.
(vi Each SO will oversee the working of DM teams at one end of the accident site.
(vi) Jurisdiction of each SO will extend to all men and materials belonging to 2 ARMEs, BD
special and 1 ART at that end of the accident site.
(vii) One SAG officer of Mechanical department will be overall incharge of each SO.
(viii) SOs should be provided with loudspeakers for making announcements.
(ix) SOs should be provided with direct telephone links to MSO.
(x) However, SOs should not be provided with telephone links to either Divisional Emergency
Cell or Headquarters’ Emergency Cell. This will ensure that there is minimum telephonic
disturbance from outside to teams, which are actually working at the accident site. It will
also ensure that outflow of information from accident site goes out from MSO only.
(xi) Members of different teams of each department working at the accident site in rescue,
relief and restoration work should provide updated information regarding progress of work
to their respective functionaries at the MSO.
(xii) This updated information should be provided once every hour as detailed at 12.1(xix)
above.
12.3 Passenger Assistance Centre (PAC):
1. Need for setting up of Passenger Assistance Centre:

(i) Relatives of passengers who arrive at an accident site are already traumatized by the
tragedy.
(ii) They arrive at an unknown location with no place to stay, no friend or acquaintances and
not knowing whom to turn upto.
(iii) The problem is made even more challenging since many relatives and next of kin come
from far-flung areas of some other state, with language barriers.
(iv) Being semi-literate and from different parts of the country some of them are not even
familiar with the local language. For them, even communicating becomes a problem.
(v) In addition to above, complex legal formalities & multiplicity of paper work is required to
be completed before dead bodies are handed over to the next of kin of the dead.
(vi) For taking care of relatives of passengers, providing them with succour in their hour of
agony and for guiding them sympathetically, some kind of an assistance centre is required.
2. Formalities required to be completed by relatives of passengers:

(a) Sequence of formalities that are required to be completed by relatives of injured
passengers includes:
(i) Locating the name of the passenger on reservation charts, in case passenger was travelling
in reserved accommodation.
(ii) Going through the list of injured and dead passengers to find out whether the name
appears.
(iii) In case the name is not available in the list, then taking a round of different hospitals to
find out whether their relative has been admitted in one of them in an unconscious state.
(iv) Hospitals are generally at separate locations, sometimes even in different towns; and
commuting becomes a problem.
(v) In case the passenger can be located in one of the hospitals, they have to find out the
severity of injuries, likely period of hospitalisation, etc.
(vi) Collect the ex - gratia paid by Railways.
(vii) Try and locate missing luggage and belongings of the injured passengers. For this they
have to take a round of the building where all unclaimed luggage have been kept.
(viii) Next they have to arrange for a place for them to stay.
40
(ix) Arrange for medicines/diet etc. and payment of hospital bills, if required.
(x) Thereafter, they have to keep in touch with the hospital and get their relative released.
(b) Additional formalities that are required to be completed by next of kin of dead
passengers include:
(i) In case the passenger could not be located in any of the hospitals, then they have to go to
the building where unidentified dead bodies have been kept.
(ii) Take a round of various rooms where bodies have been kept, examine each body and try
and locate their near and dear one.
(iii) Identify the dead body, if the same has been extracted by then.
(iv) Otherwise wait for all bodies to be extracted and try and identify their relative.
(v) In case they fail to identify the same then they have to go through photographs of
unidentified bodies taken at site.
(vi) After the body is finally identified, they have to produce proof of relationship for railways to
entertain their claim.
(vii) Obtain medical death certificate from the railway doctor.
(viii) Obtain post mortem report, from the Govt. Doctor who has performed post mortem on the
body.
(ix) Obtain official death certificate from the local municipality.
(x) Accept of ex-gratia payment from railways.
(xi) Collect forms for lodging claim for compensation in RCTs.
(xii) Take over custody of dead body from the local police.
(xiii) Perform last rites at the same place or take back the body to their native place, depending
on circumstances.
(xiv) Make arrangements for their return journey back to their native place.
3. Problems encountered by relatives:

(i) Each of these formalities are under the jurisdiction of a different agency, either railway or
police or civil administration or local administration.
(ii) In such a situation the level of co-ordination between these various agencies leaves much
to be desired.
(iii) Sometimes it even takes up to 48 hours before these entire documentary formalities can
be completed.
(iv) In most cases relatives have to run from pillar to post for completing all these formalities
and the bitter experience leaves them permanently antagonised towards Railways.
(v) For this purpose a single window clearance system should be available for relatives and
next of kin.
4. Passenger Assistance Center (PAC): Details

(i) The MSO should have a Passenger Assistance Centre (PAC) located towards the rear side,
away from the track, for rendering help to passengers and their relatives. PAC will be
headed by a Commercial Officer.
(ii) This is basically meant for catering to requirements of passengers and their relatives/next
of kin, and for providing a single window clearance for all types of formalities.
(iii) Passenger Assistance Centre (PAC) should be separate from the MSO so that it does not
interfere with normal rescue and relief work.
(iv) PAC will be manned by staff of relevant departments such as:
- Operating,
- Medical,
- Commercial,
- Security,
- Personnel.
(v) There should be only one such PAC, and all Railway resources should be pooled into it.
(vi) SOs should not have any small PAC located in the rear. It is likely to create logistic
problems.
(vii) A big banner displaying ‘PASSENGER ASSISTANCE CENTRE’ should be put up at a
prominent place at the entry to the shamiana.
(viii) Similarly, there should be sufficient number of signages indicating the way to PAC on
approach roads etc.
(ix) Railway staff fluent in the language of relatives should be posted for doing work of
interpreters.
(x) Post mortem formalities should be waived off so that one reduces number of formalities.
41
(xi) Different counters should be provided in sequence for each of these formalities, so that the
entire exercise can be completed in about an hour.
(xii) Functionary concerned from the local Municipality who issues Official Death Certificate
should be made to come and sit in the PAC so that these certificates can be issued
immediately without any delay.
(xiii) PAC should have different counters for various purposes in following sequence:
(a) Reservation Chart for locating the name.
(b) List of dead and injured along with name of hospital. The name of passenger
involved should be checked up from the list of dead or injured if available, and
their current status informed.
(c) Counter for providing commercial supervisor or WLI as escort along with a vehicle,
for accompanying the relative and going to hospital or mortuary.
(d) Railway doctor for issue of Medical Death Certificate.
(e) Govt. Doctor for issue of Post Mortem Certificate, in case the same is necessary.
(f) Municipality official for issue of Official Death Certificate.
(g) Local police for issue of authority for handing over of dead body.
(h) Claims counter – payment of ex-gratia and issue of Claims Compensation form.
(i) Counter for helping performance of last rites in case relatives decide to cremate
the body there itself.
(j) Pass counter for issue of return journey pass.
(k) Return journey facilitation counter for making arrangements for return journey
reservation, etc.
(xiv) PAC will provide updated information to MSO, initially once every half an hour and
later once every hour.
12.4 First Aid Posts:
(i) Medical Posts should be provided in both MSO and PAC.
(ii) Medical Post in MSO will provide first aid to injured passengers after extrication, assess
their injuries and make arrangements for sending them to nearby hospitals.
(iii) Medical Post in PAC will keep all records of injured and dead passengers, names of
hospitals where they have been admitted etc.
(iv) First Aid posts should be provided in SOs.
(v) These First Aid Posts are meant for treating passengers and classifying their injuries before
they are sent for admission to various hospitals.
12.5 Setting up of MSO, SO and PAC:
(i) One SSE/Works shall be exclusively responsible for setting up of these facilities. He shall
undertake the following:
- Move along with sufficient staff for setting up of these facilities.
- Immediately start setting up of the tentage accommodation after taking out tents and
shamianas provided in ARTs.
- In addition, he should also requisition agencies, which provide tentage accommodation
on contract. Details of such agencies have been given in Divisional Disaster
Management Plan.
(ii) Bridge Line staff will assist in setting up tentage and above-mentioned facilities.
Dy.CE/Bridge will also move to the site and in case bridge is not involved, he will take full
charge of tentage arrangements.
(iii) Bridge Unit will take with them sufficient Manila ropes, wire ropes, survey instruments,
binoculars, helmets, life jackets, ladders and other equipment. Nylon ropes should be
sufficient in length to ensure barricading at sites and camping areas.
(iv) Sufficient facilities for erecting temporary stage/scaffolding etc. should also be organised, if
required at site.
(v) Few temporary toilets should be provided at one location in addition to number of urinals
at 3 or 4 places.
(vi) Water Tankers will be ordered for supplying water at site and arrangements shall also be
made for drinking water.
(vii) Temporary kitchen in tents/shamianas is to be setup so that catering unit or IRCTC can
provide cooked food to staff working at accident site.
(viii) About 100 folding chairs should also be arranged, beside those available in ARTs.
(ix) Bridge Line staff will have list of divers who, in case of emergency, can be hired for rescue
or restoration operations, wherever site is surrounded by deep water.
(ix) Signages for both MSO and PAC should be provided at prominent locations.
42
12.6 Collection and Dissemination of Information – Channels of Communication:
The following would be the responsibility and channel of communication both for collection as also
for dissemination of information. Before each shift goes off duty, details of work done should be
updated in the SO.
The SO should in turn update the MSO regarding the latest progress. This updated information
would be conveyed to Divisional Emergency Cell every hour and on WEB SITE of Central Rly.
(a) Number of dead and injured – Medical Department:

(i) Medical department at site should confirm the number of dead.
(ii) Doctors in charge of various teams working on different coaches should give hourly
report to Medical counter in SO who in turn will inform MSO.
(iii) Number of injured passengers.
(iv) Type of injuries, whether grievous, minor or trivial.
(v) Names of injured, and names of various hospitals where injured have been sent.
(b) Identification of dead bodies – Commercial Department:
(i) Ex - gratia paid to injured.
(ii) Number of dead bodies identified.
(iii) Ex - gratia paid to the next of kin of the dead.
(iv) No. of bodies handed over to relatives.
(c) Number of coaches dealt with – Mechanical Department:
(i) No. of coaches thoroughly searched.
(ii) No. of coaches made off track/re-railed.
(iii) No. of coaches yet to be dealt with.
(v) Expected Time for clearing the rolling stock from site.
(d) Extent of damage and assistance required - Engineering Department
(i) Damage to sleepers, rails and track fittings.
(ii) Assistance of men & material required.
(iii) Damage to bridge girders and other fixed assets.
(iv) Time required for restoring track for traffic use.
----------------------
43
(Chapter – 13)
SITE MANAGEMENT PLAN –II
13.0 Introduction:
Nominated officials from various departments arriving at site by ARMEs and ARTs form part of the
Disaster Management Team. Officials representing each department are responsible to ensure that
assigned duties of their respective departments are carried out efficiently. Senior officers of each
department will also ensure that their work is synchronized with that of functionaries of other
departments for quick rescue, relief and restoration operation.
13.1 Members of the Disaster Management Team:
1. Disaster Management Team normally comprises members of following departments:
i) Trained Railway men from Medical, Commercial, Safety, Electrical, S&T, Mechanical,
Engineering, Security, Personnel and other departments.
ii) In case of fire accidents, trained fire service personnel shall form part of this unit.
iii) In case of an accident on water body, divers and naval cadets will also be part of the team.
iv) In case of sabotage or bomb explosion, bomb disposal squads and GRP/Local Police will
also be involved.
v) Various rescue units shall accompany ARMEs, ARTs or move by road as quickly as possible.
2. Officer-in-charge of Site (Site Incharge):
On arrival of ARME at accident site, DRM shall take over as Site Incharge from the seniormost
officer of the accident involved train. On arrival of 1 st Special train carrying GM and other Head
Quarter Officers, GM shall be Site Incharge. In the absence of GM, AGM/DRM/ADRM (in that order)
shall be Site Incharge. Site Incharge will be responsible for forming Core Groups as required and
direct them to carryout efficient rescue, relief and restoration operations.
3. Rescue, Relief and Restoration Operation:
DM Team on arrival by ARMEs and ARTs shall undertake following actions:

i) Crowd Control and Law and Order.
ii) Rescue operation.
iii) Relief operation.
iv) Video coverage of accident site.
v) Installation of communication Network.
vi) Clearance from State Police for restoration.
vii) Preservation of clues and Evidence.
viii) Media Management at site.
ix) Salvage Operation.
x) Restoration operation.
4. Photography
Prior to starting restoration work of an accident site, divisions should undertake suitable video film
coverage to the extent feasible. Still photography by digital camera should also be undertaken
extensively for its obvious advantages. The photograph should be taken from a vantage point and
from as many angles as possible so as to give a bird’s eye view as also close up photographs.
i) Such photographs should clearly indicate:

- Severity of the accident.
- Illustrate the damage to P.Way, Rolling stock, Signal, OHE and other structures and
equipment.
44
ii) Separate set of photographs to be taken to preserve clues, especially when evidence of
sabotage is suspected.
iii) Victims and unidentified bodies should also be extensively photographed with close ups.
13.2 General:
For efficient Disaster Management, responsibilities of various departments are to be executed by
deputing responsible officers and supervisors. Important duties of such officers/ supervisors are
enlisted as follows:
1. Site Incharge:
i) Ensure setting up of MSO, PAC and SOs at the earliest.
ii) Collect information from Site Incharge of Instant Action Team (IAT).
iii) Take stock of the situation and plan for efficient rescue operation.
iv) Estimate quantum of assistance required for each department from:
- Within the division.
- Adjoining divisions of CR.
- Adjoining zones.
- Non-railway agencies.
v) Channelise local resources to supplement available railway resources.
vi) Ensure that duties of various functionaries of different departments as laid down in CR’s
Zonal DM plan are carried out.
vii) Ensure co-ordination among all departments for efficient rescue, relief and restoration
operation.
viii) Ensure information to Superintendent of Police and District Magistrate.
ix) In case of sabotage, direct RPF to obtain quick clearance from State Police.
x) In case of serious explosions or fire, clearance from Controller of Explosives is to be
obtained.
xi) Give prima facie cause of the accident, along with forecast of expected date and time of
restoration.
xii) Ensure timely information on the progress of rescue, relief and restoration work every
hourly with following details:
- Number of coaches searched.
- Number of injured passengers recovered.
- Nature of injuries to passengers.
- Number of bodies recovered.
- Number of bodies identified.
- Number of coaches dealt with.
- Likely figure of dead/grievously injured.
- Supplementary assistance required, if any.
xiii) Forecast for completion of each activity mentioned below should also be firmed up. These
target dates and times should be communicated to all officers and supervisors at accident
site:
- Re-railment.
- Track fitness.
- OHE fitness.
- Points and inter-locking.
- Clearance of section.
- Movement of first train.
xiv) Handling representatives of Press and Electronic media.
2. Duties of Divisional Railway Manager:

i) Ensure that functionaries of different branches at the accident site carry out duties
assigned to them as per Zonal and Divisional DM Plan.
ii) Co-ordinate with Divisional Emergency Cell regarding assistance required .
iii) Co-ordinate with Civil Authorities especially with regard to:
- Requisitioning of buses from State transport authorities, with drivers for round the
clock duty.
- Waving off of post Mortem formalities
- Positioning of Municipal Officials in the PAC for issuing of Official Death Certificate.
45
3. Formation of two teams at accident site for round the clock working:
i) At the accident site, departmental officers available from both Hdqrts. and division shall be
formed into two teams for round the clock working in 2 shifts, preferably 8 hrs. to 20 hrs.
and from 20 hrs. to 8 hrs.
ii) PHODs shall be available on duty during the daytime.
iii) PHODs shall take on the spot decision regarding composition of the team for night shift for
their respective department. This composition should not normally be changed during the
3-4 day stay at the accident site.
iv) Branch Officers shall be available on duty during the daytime.
v) Branch Officers shall take on the spot decision regarding composition of the team for night
shift for their respective department. This composition should not normally be changed
during the 3-4 day stay at the accident site.
vi) Similarly, the supervisors available from both Head Quarter and divisions shall also be put
in two teams.
13.3 Duties of Operating Department:
Immediately after getting the information,

i) All sectional TIs and Supervisory SSs should be directed to reach the accident site by first
available means.
ii) Similarly, additional RG/LR staff from the section should be sent to 3 stations on either
side so that SMs can be free for going to accident site.
iii) Since considerable amount of shunting is required to be performed at adjoining stations, 2
traffic supervisors in 2 shifts should be posted at adjoining stations on each side.
iv) Ensure that special trains are sent into the accident affected block section according to the
sequence detailed in Chapter 9, Para 9.3.
v) Ensure proper marshalling of crane while proceeding to the accident spot in the block
section, in consultation with Sr.DME/DME or Crane Incharge.
vi) Ensure that Engineering vans of the ART are placed nearest to the accident site. For this
purpose, Engineering van/wagon should be placed closest to site of accident by sending it
in pushing condition.
vii) Ensure prompt clearance of stranded passengers at the site in coordination with the
Divisional Emergency Cell.
viii) Regarding running of special trains, keep in touch with Divisional Emergency Cell and give
requirement from site.
(ix) Any other item concerning co-ordination for movement of additional trains, etc. from
adjoining division/Railways.
(x) One Operating Officer should be nominated for local shunting/movement of Rolling stock,
ART/ARME, Crane, etc. as per requirements of Sr.DME/DME at Site, or as per DRM’s
instructions.
13.4 Duties of Safety Department:
i) Preserve all clues and evidences regarding probable cause of the accident and ensure that
these do not get disturbed till police clearance is received.
ii) Ensure that video/still photographs using digital cameras are taken as required.
iii) Ensure that joint measurements, observations are recorded in the prescribed Performa
before restoration work begins.
iv) Ensure that unaffected rolling stock is moved away from the site and thereafter stabled at
convenient location for further examination during accident inquiry.
v) Ensure that evidence of train staff, station staff and public are recorded on the spot.
vi) Addresses of passengers willing to give statements later should also be obtained.
vii) Make arrangements for CRS/Judicial enquiry, as per DRM/GM’s orders.
13.5 Duties of Medical Department:
1. Main Functions:
Main functions of the Medical department can be broadly classified as:
a) Taking out injured passengers with minimum discomfort from accident involved
coaches.
b) Attending to injured passengers and giving them First Aid.
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c) Preparing a list of injured passengers with brief description of nature of injury.
d) Classification of their injuries.
e) Transporting them to hospitals and getting them admitted.
f) Taking an initial round of hospitals and assessment of situation.
g) Post admittance hospital care of the injured.
h) Dealing with dead bodies.
i) Preservation of dead bodies.
2. General:
i) Ensure collecting blood and urine samples of train crew in case the same is necessary.
ii) Organize as many road ambulances as possible at the accident site.
iii) Data Bank of Divisional DM Plans have names, telephone numbers and other details of
hospitals near the accident site. They should be contacted on phone for sending road
ambulances along with team of doctors.
iv) Set up Medical Counter in Main Site Office (MSO) and Passenger Assistance Centre (PAC)
for passenger assistance.
v) Set up First Aid Posts in Site Offices (SOs).
3) Site Management:
i) Leader of Team ‘A’ (Normally CMS/MS In-charge of the Division) would take
control of the site, co-ordinate relief measures and distribute duties amongst
doctors available as detailed below:
ii) Different teams and groups will be formed discharging various duties of the Medical
department as detailed in 13.5.1 above. Each team should consist of 4-6 members
and each group should consist of 3-5 teams, depending upon requirement.
iii) One group of doctors will take a round of various hospitals where injured
passengers have already been admitted. (Para 13.5.4 below).
iv) One group consisting of 4-5 teams of doctors and Para-medics will take out injured
passengers and dead bodies from accident involved coaches. (Para 13.5.5 below).
v) One team will attend to injured passengers and give them First Aid and other
medical treatment, (Para 13.5.6 below).
vi) One team will prepare list of injured passengers, note down details of their injuries
and classify them, (Para 13.5.7 & 13.5.8 below).
vii) One team would be in-charge of transporting injured passengers to hospitals and
getting them admitted (Para 13.5.9 below).
viii) One team would be in-charge of post admittance hospital care of the injured. (Para
13.5.10 below).
ix) One team will deal with dead bodies after these have been extracted from coaches.
They will prepare a list and arrange for their preservation. (Para 13.5.11 & 13.5.12
below).
x) In case sufficient doctors are available then more groups should be formed for
rescue operations. (Para 13.5.5 below).
4. Taking an initial round of hospitals:

i) Separate doctors will be deputed to visit each hospital where injured passengers
have already been shifted.
ii) One commercial Officer/Inspector will also accompany doctors and make a general
assessment.
iii) At the hospital, they should collect information about dead/injured persons, their
name age, sex, address, telephone no, name and telephone no. of relatives
/friends, nature of the injury etc.
iv) These information should be immediately communicated to CMS/MS at accident
site by using PCO/Cell phone etc.
v) Prepare a list of person’s dead/injured already in hospitals in three copies by using
carbon paper.
vi) The list thus prepared is to be signed by railway doctor on duty in the hospital. One
copy is to be handed over to the Commercial Department.
vii) 2nd copy to be kept with the doctor in charge as office copy and the 3 rd copy to be
given to paramedical staff to get multiple photocopies for further distribution.
viii) One copy should also be sent to Passenger Assistance Centre (PAC) for being fed
into the PC provided in the PAC.
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ix) The initial list prepared should be updated at regular intervals, as and when any
change occurs.
5. Taking out injured passengers:
i) Maximum number of doctors should be deputed for this activity.

ii) This group should consist of at least 4-5 teams. If numbers permit, more such
teams should be formed.
iii) Teams involved in rescue operation should ensure rapid access to all injured
passengers.
iv) They should take assistance of Mechanical/Engineering/RPF staff to extricate
injured passengers, with minimum discomfort.
v) Each team will join up with teams of Mechanical staff who would also be involved
in extracting dead and injured from coaches.
vi) Maximum number of coaches should be tackled simultaneously, except those that
have climbed on top or have telescoped into one another.
vii) Coaches should be thoroughly searched including lavatory and vestibule portions
before abandoning further search and moving on to the next coach.
6. Attending to injured passengers:
i) One team will be asked to provide medical treatment to injured passengers

immediately after their evacuation from coaches.
ii) Ensure stabilization of condition of injured passengers already taken out from
coaches, before they are dispatched to hospitals by road.
iii) In case of patients in critical condition where stabilization of condition at site is not
possible, they should be moved immediately by road ambulance or shifted to
ARME.
7. Preparing list of passengers:
i) Collect list of injured passengers prepared by TTEs/Train Conductors and assess

the situation.
ii) Separate lists to be prepared coach wise,
iii) The list should contain following details:
- If found Conscious: Name, sex, age, identification marks, address, and ticket
number, originating and destination station, contact Nos. of family members.
- If found Unconscious: Approximate age, sex, identification marks, ticket
number and other particulars, if relatives and friends are available.
iv) Once the preliminary list of injured passengers has been prepared, the list should
be signed by the CMS/MS Incharge and a copy handed over to Commercial
department.
v) The list of injured passengers will thereafter be updated periodically, as rescue and
relief work continues.
8. Classification of Injuries:
i) Injuries are classified as under:

a) ‘Grievous’ injuries as defined.
b) ‘Simple’, but excluding ‘trivial’ injuries such as abrasions or bruises
ii) Following are considered to be grievous injuries (as per section 320 of the Indian
Penal Code):
a) Emasculation.
b) Permanent privation of sight of either eye.
c) Permanent privation of hearing of either ear.
d) Privation of any member or joint.
e) Destruction or permanent impairment of powers of any member or joint.
f) Permanent disfigurement of head or face.
g) Fracture or dislocation of a bone or tooth
h) Any hurt which endangers life, or which cause the sufferer to be, during
the space of twenty days, in severe bodily pain or unable to follow his
ordinary pursuits.
iii) Injuries other than those defined above are considered to be simple injuries.
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iv) Apart from injuries defined above, there may be cases where a passenger or
trespasser receives only petty abrasions or bruises. These are of trivial nature and
technically speaking should not be taken as injuries.
v) As a thumb rule, any injury requiring hospitalisation of more than 48 hrs. is
grievous, hospitalisation of less than 48 hrs. is simple, and any injury not requiring
hospitalisation at all is trivial.
vi) Classify injured passengers into separate categories as grievous or simple.
vii) Inform Commercial department for arranging ex-gratia payment.
9. Transporting injured passengers to hospitals:
i) One team will be asked to arrange transport of injured passengers to nearby

hospitals
ii) Ensure expeditious transportation of injured either to ARMEs or to nearby
hospitals.
iii) Critically injured passengers should be transported by means of road ambulances
and other by means of ordinary road vehicles.
iv) Commercial staff should also be associated with transfer of injured passengers to
hospitals.
v) Before doctors and supervisors leave the accident site for hospital duty, they
should note down the DOT and Mobile Telephone No. of the accident site, CMS, MS
and other doctors at the site, for quick communication.
vi) Doctors going to different hospitals should have separate vehicles.
vii) In case sufficient numbers of railway vehicles are not available, they should hire
taxis for their movement by withdrawing cash from station earnings.
10. Post admittance hospital care:
i) One railway doctor, one commercial supervisor and one welfare inspector should
be deputed round the clock at each hospital.
ii) Normally one doctor should look after one hospital, along with a commercial
supervisor and WLI.
iii) If large no. of hospitals are involved 2 or 3 hospitals may be given to one doctor.
In that case, the doctor, in consultation with CMS/MS should station himself at the
hospital where maximum no. of patients are admitted.
iv) Make an assessment about capabilities of the hospital to handle the casualties.
Decide whether the patient needs to be shifted to other hospital with better
facilities and arrange to shift the patient, if required.
v) In case any injured passenger succumbs to his injuries in the hospital, then the
doctor in charge of that hospital should update this fact to the medical counter at
PAC.
11. Dealing with dead bodies:
i) Problem faced by rescue teams is regarding dealing of dead bodies.

ii) In case of a major disaster, the usual complement of medical staff in any ARME is
grossly inadequate for undertaking work of this magnitude.
iii) Adequate number of Safaiwalas and other health workers who have come to the
accident site should be mobilized for this purpose.
iv) Often rescue and relief operations continue for more than 48 hours.
v) Dismembered bodies begin emitting foul odour after two days. Carrying out this
task under such circumstances becomes a real problem.
vi) Target should be to extricate all dead bodies within 24 hrs.
vii) Dead bodies should be dealt with coach wise; otherwise bodies taken out from
different coaches get mixed up.
viii) Bodies taken out from coaches should be stacked at quite some distance from the
track in front of respective coaches, in separate lots, coach wise. While this may
slow down the work initially, in the long run it is more systematic since bodies
don’t get mixed up.
ix) Shift dead bodies from coaches to a nominated place at the accident site with the
help of paramedical staff, SJAB, Scouts, Civil Defence personnel, other railway staff
and non-railway volunteers available at site.
x) Put dead bodies in body bags.
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xi) Put label written by Marker pen on each dead body in the pocket provided in body
bag.
- Date _____________
- Dead body Serial No.________
- Name ____________________
- Age _________Sex__________
- Coach No._________________
xii) In case of unidentified dead bodies, against the item ‘name’ it should be written as
unidentified-1/unidentified-2 etc. Approximate age should be estimated from the
appearance, such as between 35-45 years.
xiii) 5 Photographs preferably by digital camera should be taken of each dead body.
Two should be close up of face from in front and sideways, third should be of full
length of the body.
xiv) If possible each body should also be video photographed.
xv) After photographs have been taken, each body should be placed inside a plastic
bag with zip having proper labelling system where same information is also to be
provided.
xvi) After this, bodies will be handed over to GRP or Local Police for safe custody.
xvii) Take necessary steps to handle unhygienic condition that may arise due to
decomposed/mutilated bodies.
12. Preservation of dead bodies:
i) Numbering and photography of bodies should be done even when relatives are on
hand to claim the body.
ii) Arrangements have to be made for a more permanent location for them till such
time the next of kin arrive to claim these bodies.
iii) In all such accidents, passengers are invariably separated from their belongings.
As such in many cases there are no tickets or other identification papers on their
persons.
iv) This problem is further compounded in unreserved coaches where no reservation
charts are available.
v) Identification problems come up in case of mutilated bodies also. In such cases,
photographs are better means of identification.
vi) Arrange for hiring of a couple of big halls, for keeping bodies.
vii) Rooms should preferably be at a single location so that relatives do not have to go
around from mortuary to mortuary.
viii) A large building having number of rooms would be ideal for storing them. Best
option would be to take over a school building temporarily.
ix) Arrange to move dead bodies to nominate buildings being used as temporary
mortuaries. Bodies likely to be held for more number of days should be embalmed.
x) Bodies should be neatly lined up with their numbers prominently displayed, and
kept in different rooms, coach-wise.
xi) Notice Board outside the building should display the room nos., where bodies
extracted from a particular coach have been kept.
xii) These details should also be posted on a notice board outside each room.
xiii) This will prevent unnecessary handling of bodies, which in any case would be in an
advanced state of decomposition.
xiv) For dead bodies whose relatives are not readily available and delay is expected,
arrange for their preservation by dry ice etc.
xv) Procure following items from local market for dealing with dead bodies:
- Shrouds,
- Polythene bags,
- Coffins,
- Dry ice.
xvi) 4 Commercial supervisors should be put on round the clock duty in the building
housing the temporary mortuary for guiding relatives as and when they come.
xvii) Face masks and gloves should be arranged for the staff handling dead bodies.
50
13.6 Duties of Commercial Department:
1. Main functions:
Main functions of the Commercial department can be broadly classified as:
a) Arranging about 50 TTEs/TCs and 50 licensed porters and sending them to
accident site by first available means.
b) Withdrawal of cash from station earnings as per requirements of various
departments.
c) Hiring of road vehicles as per requirements of various departments.
d) Providing beverages and catering to injured and uninjured passengers.
e) Initial round of hospitals and assessment of situation.
f) Preparing list of injured passengers.
g) Transporting them to hospitals and getting them admitted.
h) Payment of ex-gratia to injured and next to kin of dead.
i) Dealing with refund and claims compensation formalities
j) Taking charge of luggage and consignments.
k) Post admittance hospital care of the injured.
l) Taking care of relatives.
m) Opening of Passenger Information Centre at Site as well as nearby stations.
2. General:
i) Before Sr. DCM proceeds to accident site, he should withdraw sufficiently large
amount of cash from station earnings (Para 13.6.3 below).
ii) At the accident site, handpicked commercial supervisors should be deputed for
manning commercial counters in MSO and PAC.
iii) Each commercial counter in PAC is to be manned by one group as detailed in
Chapter 12.
iv) Different teams and groups will be formed for discharging various duties of the
commercial department as detailed in Para 13.6.1 above. Each team should consist
of 4-6 members and each group should consist of 3-5 teams, depending upon
requirement.
v) Separate teams and groups should be formed as detailed below, headed by a
commercial officer.
vi) One team will hire road vehicles for various departments’ use and other related
activities (Para 13.6.4 below).
vii) One group will arrange beverages and food both for injured as also for uninjured
(Para 13.6.5 below).
viii) One team will take an initial round of hospitals along with doctors and assess the
situation.
ix) One group should take care of uninjured passengers who have to be cleared from
the accident site.
x) One group will assist Medical department in preparing a list of injured passengers
input the same into the PC in PAC.
xi) One group will assist Medical department in shifting injured passengers to
hospitals.
xii) One group will assist the Medical department in preparing a list of dead bodies and
looking after them.
xiii) One team will make ex-gratia payment to injured passengers and next of kin of
dead. (Para 13.6.8 below)
xiv) One team will deal with refund cases and claims compensation formalities (Para
13.6.9 below).
xv) One group will be in-charge of unclaimed luggage and other consignments (Para
below).
xvi) One group will be in-charge of post admittance hospital care of injured and taking
care of relatives as detailed in Chapter 15 under ‘Passenger Care”.
3. Withdrawal of cash from station earning (Also see Para 11 and 12 of this Section)
i) In order to meet accident related expenditure, officers can withdraw money from
station earnings duly following the procedure incorporated in Commercial Manual
Vol.II Rule No. 2425.
51
ii) Before Sr.DCM leaves for accident site, he should withdraw sufficiently large
amount of cash from station earnings to meet with immediate requirements at the
site, including requirements of other departments.
iii) More cash should be withdrawn subsequently, as and when required.
iv) Procedure and accountal as detailed below should be followed.
(Para 13.6.11 and 13.6.12 below).
v) A Commercial supervisor should be nominated for this purpose and he should
withdraw Rs. 5 lakhs and carry it with him, duly escorted by RPF personnel.
4. Hiring of Vehicles & Mobile Phones:
i) A large number of road vehicles are required at an accident site for following
purposes:
- Taking injured passengers to hospitals.
- Taking doctors and other railway officials to hospitals.
- Clearance of uninjured passengers.
- Taking dead bodies to mortuaries.
- Bringing men and materials, etc. to accident site.
- Taking unclaimed luggage for being kept in safe custody.
- Taking relatives to hospitals and mortuary.
- Other miscellaneous work.
ii) For this purpose, apart from whatever number of railway vehicles may be
available, extra road vehicles should be hired.
iii) All road vehicles should be hired along with standby drivers for round the clock
duty.
iv) At least 10 road vehicles should be attached to Passenger Assistance Centre (PAC)
for taking relatives to hospitals, mortuaries, etc.
v) Nominated railway staff to be attached to each hired vehicle round the clock (even
group ‘D’ would suffice) so that optimum use can be made of the vehicle.
vi) Buses from state transport authorities should also be requisitioned along with extra
drivers for round the clock duty.
vii) One railway staff should be put in charge of each bus on round the clock duty, who
will accompany the bus wherever it goes and bring it back in time (even group ‘D’
would suffice)
viii) In case hospitals are in different towns, then road transport buses should be put on
fixed time round trip schedule for shuttling relatives from Passenger Assistance
Centre (PAC) to various locations and back to PAC
ix) All hired vehicles and requisitioned buses should have stickers pasted on their front
and rear windscreens indicating “RAILWAY ACCIDENT DUTY”.
5. Catering arrangement:
i) Arrangements for supply of food and beverages to not only injured but also to
other passengers of the accident-involved train should be swiftly organized.
ii) Food and beverages should be supplied free of charge.
iii) These may be arranged from railway sources or outside sources as necessary,
including IRCTC or their contractors.
iv) To supplement Railway catering arrangements nearby dhabas and hotels should be
contacted and arrangements made for opening up stalls at the site.
6. Clearance of uninjured passengers:
i) First of all, arrangements for water and food for stranded passengers should be
made.
ii) Announcement should be made for registering names of safe passengers.
iii) Clearance of accident-affected passengers from accident site should be planned,
along with Operating branch, that will provide the empty coaching rake.
iv) Make announcement through PA System informing passengers regarding their
clearance from site either by:
- Front portion of the accident involved train
- Rear portion of the accident involved train
- Empty coaching rakes that have been brought to the accident site
52
- Road bridging that has been arranged.
v) Arrange adequate coolies for carrying passengers’ luggage while they transfer to
the new train.
vi) In case of road bridging, arrange road transport to clear stranded passengers,
record details of passengers dispatched and relay particulars to Divisional
Emergency Cell.
vii) Senior-most official at site shall have powers to arrange conveyance for affected
passengers free of charge by any available mode of transport and also incur
expenditure for carriage of passengers’ luggage, etc.
7. Preparing list of injured passengers:
i) Collect list of injured passengers prepared by TTEs/Train Conductors and assess

the situation along with Medical department.
ii) Separate lists to be prepared coach wise by Medical department.
iii) The list should contain following details:
- If found Conscious: Name, sex, age, identification marks, and ticket number,
originating and destination station, contact numbers of family/relatives.
- If found Unconscious: Approximate age, sex, identification marks, ticket
number and other particulars if relatives and friend are available.
iv) Once the preliminary list of injured passengers has been prepared, the list should
be got signed by the CMS/MS Incharge and a copy handed over to Medical
department.
v) This list should be input into the PC available in the PAC.
vi) The list should also be E-Mailed to the Divisional Emergency Cell and Headquarters'
Emergency Cell.
vii) The list of dead and injured that is initially fed into the PC will thereafter be
updated periodically, as rescue and relief work continues, in consultation with
Medical department.
8. Amount of Ex-Gratia Payable:
i) The amount of ex-gratia relief payable to injured passengers or to dependants of

dead are as under:
a) In case of death - Rs. 50000/-
b) Grievous injury - Rs. 25000/-
c) Simple injury - Rs. 5000/-
ii) The amount of ex-gratia relief admissible to road users who meet with an accident
due to Railway’s prima facie liability at manned level crossing gate accidents will be
as under:
a) In case of death - Rs. 15000/-
b) Grievous injury - Rs. 5000/-
c) Simple injury - Rs. 500/-
iii) Payment of ex-gratia will be made on the basis of categorization of their injuries
made out by doctors at site.
iv) No ex-gratia payment would be admissible to trespassers; persons electrocuted by
OHE and road users at unmanned level crossings.
v) Ex-gratia payment should also be made to railway staff killed or injured by a
moving train while performing their duty, for example, Gangmen working on track
run-over accidentally by a moving train.
vi) Ex-gratia amount is to be paid in cash.
vii) In case of injured passengers, ex-gratia should be paid to the injured passenger
himself, or in case he is too ill, to his relative in his presence.
viii) In case of death cases where relatives identify and claim the body, following
precautions are to be taken:
a) Photograph the face of the body from in front and from the side.
b) Photograph the person taking the ex-gratia payment.
c) Record the address, contact numbers and relationship of the person claiming
the body alongwith details of proof, if any.
d) In case the HON’BLE MR announces enhanced ex-gratia, then the enhanced
amount should be paid by cheque by Accounts department.
53
e)Ex-gratia paid is not to be adjusted against claims compensation payable as
decreed by RCT subsequently.
ix) Payment should be arranged preferably on the spot by a senior scale officer
nominated by GM/DRM after making such enquiries as can be reasonably made on
the spot, after immediate needs by way of medical attendance etc. to injured
persons have been attended.
x) Sr.DCM/DCM will ensure availability of sufficient cash for payment of ex-
gratia/refund.
9. Refund and Claims Compensation:
i) Refund of fares must be granted in the PAC for unfinished journey as per rules.
ii) Injured passengers and next of kin of deceased passengers must be supplied with
blank claims compensation forms alongwith Claims Booklet explaining complete
procedure.
iii) Photocopy of a filled up Claims Compensation form may also be given along with
the blank form so as to help them in filling it up.
10. Luggage and Consignments:
i) As and when unclaimed luggage and personal belongings are taken out from coaches, a list
should be made coach wise, and each item should be tagged with coach no.
ii) A list of each item with distinguishing marks should be made.
iii) If possible, the cabin number inside the coach should also be indicated.
iv) Luggage claimed should be handed over, on satisfactory proof of ownership
v) Unclaimed luggage and personal belongings of injured/dead passengers should be taken
possession of for safe custody.
vi) Unclaimed luggage should be stored in a safe place, preferably, part of the same school
building which is being used for preserving dead bodies.
vii) These should be stored in separate rooms coach wise so that it is easy for relatives to
identify.
viii) A list should be displayed outside each room indicating the coach no. whose luggage is
stored there.
ix) It is the responsibility of Commercial department to take charge of all unclaimed luggage
etc. These should be taken over from the charge of RPF.
x) Booked luggage, parcels and consignments available in SLRs, VPUs etc. should be taken
out and sent by road to nearest Jn. Station for safe custody.
xi) Booked perishables available in SLRs, VPUs should be taken out and either auctioned at
site or sent by road to nearest Jn. Station for being auctioned.
xii) RMS consignments on the train should be shifted to school building for safe custody till
Postal Authorities come and take over custody.
11. Withdrawal from Station Earnings - Procedure
i) In order to meet accident related expenditure, officers of all departments can withdraw
money from station earnings duly following the procedure incorporated in Commercial
Manual Vol.II Rule No. 2425.
- Departmental expenditure necessitated by floods, accidents or earthquakes, etc.(sub rule
8)
- Ex-gratia payments to persons involved in train accidents. (Sub rule 22).
ii) The nominated supervisor/incharge, of the department concerned, may alone withdraw
from station earnings through a requisition in respect of the above items specified in rule
2425 of the IRCM.
iii) This requisition should be made in the form appended below indicating the officials making
such withdrawal, the departmental officer concerned and also the purpose of withdrawal.
From To
Name of Supervisory Official Station Master
Designation Station
54
Please arrange to pay from Station Earnings an amount of Rs.______(Rupees
_____________________________) towards ___________________ (Purpose to be
indicated). This is one of the authorised items of withdrawal from station Earnings. The
expenditure is chargeable to the head_____________.
Accounting Authority _____________
Controlling Officer ________________
Designation _______________
Station ____________
Payment made from Station received an amount of Rs.__________________
Earning amount: from station earnings.
Signature of Signature:
SM/SS Designation
iv) Requisition is required to be prepared in triplicate. 1 st copy should be kept as

record, 2nd copy should be presented to SM for arranging payment against proper
acknowledgement, and 3rd copy should be sent to Sr.DFM concerned duly
countersigned personally by the Divisional Officer of the department withdrawing
cash.
v) Any failure by the supervisory official withdrawing cash to follow above instructions
or any other irregularity will render him personally responsible and liable for action
under Discipline and Appeal Rules.
12. Withdrawal from station earnings - accountal
i) Branch Officer concerned shall forward requisitions received from stations to the
Divisional Accounts Office indicating circumstances under which the withdrawal was
necessitated.
ii) The countersigned requisition shall be accompanied by relevant supporting paid
vouchers. The Branch Officers shall monitor timely submission so that they reach
Accounts Office within 15 days from the date of withdrawal.
iii) Executive Officer concerned shall furnish full particulars of the amount withdrawn,
details of payments made, reasons for the payment, the rate and period for which
payment is made and the total amount paid with the acquittance of the payee with
necessary revenue stamp, wherever due, to SR.DFM
iv) Sr.DCM will compile a monthly statement of all withdrawals pertaining to his
division obtaining a statement from various Executives in his division and send it to
CCM.
v) A monthly return of requisitions issued during the period should be submitted to
the Accounts Office by Executive Officers.
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55
(Chapter – 14)
SITE MANAGEMENT PLAN – III
14.0 Duties of Mechanical Department:
Restoration is the prime responsibility of Mechanical Deptt. For discharging the dual responsibility
of extricating injured passengers and dead bodies from coaches, and clearing/toppling those
coaches whose search has been completed, two separate groups will be formed at each end for
purposes of ‘search and rescue’ and ‘off tracking of coaches’.
Once 4 ARMEs, 2 ARTs and 2 BD specials have arrived at the accident site from both ends,
normally no more mechanical equipment except bull dozers and or road cranes will be required
from anywhere else. The main work will then consist of using these resources effectively and
efficiently.
Different teams and groups will be formed for discharging the dual responsibilities of the
Mechanical department. Each team should consist of 4-6 members and each group should consist
of 3-5 teams, depending upon requirement.
One Sr. Supervisor should be in-charge of each team conducting ‘search and rescue’ at the site. All
such ‘search and rescue’ groups at each end of the accident site, would function under directions of
an AME.
Similarly, one Sr. Supervisor should be in-charge of each team working on ‘off tracking of coaches’
at the site. All such ‘off tracking of coaches’ groups at each end of the accident site, would function
under the directions of an AME. The AME concerned would also be in-charge of the B.D. crane at
that end.
(i) Take precautions in electrified section that power supply is switched off before
commencing rescue/relief work.
(ii) Use necessary safety equipment like hand gloves, helmet, safety belts, shoes, etc.
(iii) If spillage of inflammable substances is suspected, then only cold cutting equipment
should be used.
(iv) In case of suspected sabotage, ensure minimum interference to clues. Save lives with
minimum discomfort, and extricate passengers, after video and digital photographs have
been taken, without loss of time.
(v) Be cautious in using rescue tools like gas cutters, cold cutters, spreaders, hydraulic jacks
etc. so that passengers trapped inside or buried under the debris do not get hurt.
(vi) Ensure marshalling of ART according to site requirement before it is sent into the
accident involved block section.
(vii) For efficient extrication of entrapped passengers take assistance of Medical/Engineering
departments.
(viii) Each team will join up with Medical teams who would also be involved in extracting dead
and injured from coaches.
(ix) Maximum number of coaches should be tackled simultaneously, except those that have
climbed on top or have telescoped into one another.
(x) Road cranes and bull dozers of sufficient capacity should be arranged so that these
cranes and bull dozers can start working from the center while the 140T cranes can
continue working from either end.
(xi) Trucks should be arranged for carrying BD equipment near the accident involved
coaches, so that number of coaches can be simultaneously approached and more work
centres can be opened up.
(xii) Examine unaffected or re-railed rolling stock and certify their fitness for further
movement.
14.1 Duties of Security Department:
Main functions of the Security Department can be broadly classified as:

(a) Co-ordination with GRP and Local Police.
(b) Crowd management.
(c) Protection of luggage.
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(d) Protection of railway property.
1. Liaison with Civil Police:
(i) In case of sabotage, liaise with Local Police & officials of district administration and
get early clearance.
(iii) Clearance should be obtained as expeditiously as possible, for starting the
restoration work.
(iv) Additional manpower should be requisitioned from local police officials and district
administration for purposes of crowd control.
(v) Exemption should be obtained from SP of the district for waiving off formalities of
Post Mortem of dead bodies.
(vi) Obtain assistance from GRP and Local Police, as and when required.
2. Crowd Management:
The first problem at an accident site is that of surging crowds. Carrying out any kind of
rescue and relief operation becomes next to impossible. Railwaymen who try to undertake
any kind of rescue and relief work become victims of mob fury. To tackle the situation, do
the following:-
(i) Cordon off the site and prevent unauthorized entry of outsiders.
(ii) Segregate the area of accident by putting up temporary barriers using nylon ropes
or any other makeshift device available at the scene so that outsiders do not
disturb the site or hamper rescue operations.
(iii) These barriers should be at quite some distance away from the track, so that MSO,
PAC and SOs are inside the cordoned off area.
(iv) Provide barricade and ask for additional force to control crowd during VIP visit.
3. Protection of luggage:
(i) Protect unclaimed luggage of passengers till these are duly taken over by
commercial department for safe custody.
(ii) Unclaimed luggage of passengers should be isolated and stacked coach-wise, with
proper labelling indicating coach no. from which recovered.
(iii) If possible, the cabin number inside the coach should also be indicated.
(iv) All such unclaimed luggage should be protected till they are handed over to
claimants or taken over by commercial department.
(v) Unclaimed luggage should be stored in a safe place, preferably, part of the same
school building which is being used for preserving dead bodies.
(vi) These should be stored in separate rooms coach wise so that it is easy for relatives
to identify.
4. Protection of railway property:
(i) Protect Railway consignments/goods/parcels till these are duly taken over by
Commercial department and dispatched to nearest station for proper disposal.
(ii) Guard perishables till they are auctioned off at site or till they are dispatched to
nearest station for being auctioned.
(iii) RMS consignments on the train should be shifted to school building for safe
custody till Postal Authorities come and take over custody.
(iv) Provide security for the cash withdrawn for payment of ex-gratia by the
Commercial department.
(v) Preserve all clues and evidences regarding probable cause of the accident and
ensure that these do not get disturbed.
(vi) Ensure that no railway staff tampers with any track fittings, or rolling stock parts.
(vii) Anybody found moving under suspicious circumstances should be questioned.
(viii) No railway staff should be allowed to move about near the accident site with loose
or piece meal equipment.
57
5. General:
(i) RPF personnel should respond to any call for assistance to rescue victims and
transport them to the nearest hospital.
(ii) Hourly Sitreps will be updated by field personnel at the scene of incident to the RPF
functionary in the MSO giving the latest situation.
(iii) RPF Assistance Post will be established within the PAC, so that people needing help
can approach RPF.
14.2 Duties of Electrical Department:
For discharging the dual responsibility of providing illumination at site and managing the OHE, two
separate units will be formed at each end of the accident site consisting of ‘General Branch’ officers
& staff, and TRD officers & staff.
Once 4 ARMEs, 2 ARTs and 2 BD specials have arrived at the accident site from both ends,
normally no more electrical equipment will be required from anywhere else. The main work will
then consist of using of these resources effectively and efficiently.
Different teams and groups will be formed for discharging various duties of the Electrical
Department. Each team should consist of 4-6 members and each group should consist of 3-5
teams, depending upon requirement.
1. Site illumination:
One Sr. Supervisor should be made in-charge of each group working at the site. All
‘General Branch’ teams at each end of the accident site, would function under directions of
an AEE (M) or AEE (G).
(i) Senior most Electrical officer at site would make a quick assessment of the
electrical requirement of the site.
(ii) Thereafter, he would assess the quantity of electrical fittings and generating sets
available in ARMEs and ARTs.
(iii) In order to set up adequate illumination facilities, all generating sets and lighting
fixtures available in ARMEs and ARTs would be used.
(iv) First priority for lighting would be the accident site along the track where rescue,
relief and restoration work is going on.
(v) Additional requirements of generators and lighting fixtures, if any, should be called
for immediately from other railway sources within the division, well in time.
(vi) In case divisional sources are inadequate, then sources from other divisions should
be tapped.
(vii) Officer at site should hire additional generating sets, lighting fixtures etc. as
required from non-railway sources available nearby.
(viii) Once generators and lighting fixtures have been setup, efforts should be made to
tap direct power supply from some nearby sources, if available.
(ix) In case power supply is not available nearby and illumination has to continue on
generator supply, then sufficient quantity of petrol and diesel should be procured
and kept in stock.
2. OHE at site:
One Sr. Supervisor should be made in-charge of each group working at the site. All TRD
teams at each end of the accident site, would function under directions of an AEE/TRD.
(i) In case OHE is to be brought down, then the same should be done immediately so
that working of crane does not get held up on account of OHE. This should be done
as per Sr.DME’s instructions.
(ii) In case slewing of OHE suffices for some sections, then the same should be done
quickly so that working of crane does not get held up on account of OHE. This
should be done as per Sr.DME’s instructions.
(iii) Sr. DEE/TRD shall arrange movement of 6 Tower Wagons along with men and
material from adjacent depots from both sides of accident site.
(iv) In case more tower wagons are required these should also be requisitioned from
other depots along with men and material.
58
(v) An assessment should also be made of the extent of damage to OHE masts, and
other equipment.
(vi) Additional requirement of materials, if any should be called for immediately from
other railway sources within the division.
(vii) In case divisional sources are inadequate, then sources from other divisions should
be tapped.
(viii) In case other divisional sources are also inadequate, then sources from other zones
should be tapped.
(ix) Availability of OHE masts is a long lead item. Requirement of masts should be
quickly worked out so that these can be moved immediately.
(x) Ensure temporary portals are erected without delay.
(xi) In case damage to OHE is extensive and a wiring train is considered to be more
efficient, then the same should be arranged for from other zone after discussion
with RE organisation.
(xii) Ensure that the section is earthed before staff start working near OHE.
(xiii) OHE should not be charged until all staff, tower wagons, cranes, etc. have cleared
the block section.
14.3 Duties of Signal & Telecommunications Department:

Duties of S&T department consist of providing sufficient and reliable means of communication at
the accident site and other work centres as indicated in item 3.
1. Types of communication facilities:

For this purpose following types of communication facilities as specified in item 3 should be
provided:
(i) Satellite telephones.
(ii) BSNL telephones.
(iii) Mobiles, in case the area is under mobile coverage.
(iv) Walkie – Talkie sets.
(v) Railway telephones.
(vi) PA System.
2. Locations:
These facilities should be provided at following locations:
(i) MSO.
(ii) PAC.
(iii) SOs.
(iv) Hospitals.
(v) Mortuary.
(vi) Any other location as decided.
3. Numbers to be provided:
(i) Satellite telephones – 5 to be provided. 2 in MSO, 1 in PAC, 2 for passengers.
(ii) BSNL telephones – 2 in MSO, 3 in PAC and 1 in each hospital.
(iii) Mobiles – as many as can be arranged in MSO and PAC. In addition to above at
least 2 in each hospital.
(iv) Walkie – Talkie sets – each functionary should be covered.
(v) One 25W VHF set shall also be provided in MSO.
(vi) One 25W VHF set shall be installed in a road vehicle so that mobile communication
can be set up, upto a range of about 15-20 Kms.
(vii) Railway telephones - each functionary in MSO, PAC and SOs should be covered.
(viii) In RE area emergency sockets will be utilised for extending communication to the
accident site and in non-RE area where 6 Quad cables is available the same will be
utilised for providing communication.
(ix) PA system - at MSO, PAC and SOs.
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4. Public Address System:
(i) Provide adequate number of PA system, Handsets.

(ii) PA system should be provided in MSO, PAC and SOs. These are to be used for
communicating with passengers and for giving directions to railway staff.
(iii) For this purpose, additional PA systems may become necessary depending upon
the requirements at accident site.
(iv) Mega mikes available in ART will also be utilised.
(v) Volume of PA system in MSO, PAC and SOs should be so adjusted that
announcements made over one of them reaches only those areas which are under
its jurisdiction. It should not interfere with announcements being made by other PA
system.
5. General:
(i) Ensure availability of adequate copies of Disaster Management telephone directory

containing important telephone numbers.
(ii) Adequate number of Mobile Battery Chargers should be provided in MSO, PAC and
SOs along with number of spare batteries.
14.4 Duties of Engineering Department:
Some duties have been detailed in Chapter 9.10. Additional duties are as follows:
(i) AEN/SSE (P.Way/Works) shall collect men, rescue tools and arrive at site by
fastest means possible.
(ii) Setup MSO, PAC and SOs at the accident site.
(iii) Assist medical/Mechanical Department in rescue work.
(iv) If necessary, contact Army/Navy/Air Base and collect required personnel like
Divers for rescue operation.
(v) If necessary hire Private Road Cranes, Bulldozers, Earth movers etc.
(vi) Two Engineering specials, one from each end, carrying engineering material and
Gangmen from the section.
(vii) Additional requirement of track materials, if any, should be called for immediately
from other railway sources within the division, well in time.
(viii) In case divisional sources are inadequate, then sources from other divisions should
be tapped.
(ix) 500 additional workmen are required who are to be moved from adjoining
divisions/zones.
(x) Each such division sending assistance should move 250 men along with 5 artisans
and 5 PWIs.
(xi) One DEN and one AEN each should also move to the site of accident from each
such division.
(xii) Plan for co-ordinated working and movement of track machine for quick restoration
in consultation with TRD and Operating officials.
14.5 Duties of Personnel Department:
(i) Sr.DPO shall proceed to accident site along with all WLIs.
(ii) Assist Doctors in collecting details of injured/dead and shifting them to hospital.
(iii) WLIs shall be available round the clock in shift duty to look after the welfare of
injured persons in each hospital.
(iv) Issue complimentary return journey passes to relatives for escorting injured and
taking them back home.
(v) Man personnel branch counters in PAC, and discharge duties as listed out for those
counters.
14.6 Duties of Accounts Department:
(i) Making available sufficient amount of cash for meeting emergent expenses.
(ii) Opening of current account in a local bank and getting permission for over draft
facilities so that large amount of cash is not required to be carried from far off
stations.
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(iii) Issue of cheques for making of enhanced ex-gratia payment, if so announced at
accident site by Hon’ble MR.
14.7 Staff matters:
(i) First problem is of identifying Railway personnel.

(ii) They should be supplied with orange coloured armbands to be kept in ARMEs/ARTs.
(iii) Adequate number of armbands, gloves and facemasks should also be provided in the
ARMEs/ARTs.
(iv) Second problem is of communicating with Railway personnel in the crowd.
(v) Microphones/loud speakers provided in ARMEs/ARTs should be used both for crowd control,
as also for giving instructions to Railway personnel working at accident site.
(vi) Once initial rescue operations have got underway, arrangements have to be made for water
and food for Railway staff working at site. Contract arrangement should be made for supply
of food.
(vii) Spare coaches should be stabled at nearby stations where watering and charging facilities
are available for stay of staff.
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61
(Chapter – 15)
PASSENGER CARE
15.0 General:
(i) Assistance to passengers and their relatives is of utmost importance in relieving them of
some of their misery.
(ii) Injured passengers and their relatives are to be treated with utmost courtesy, concern and
sympathy to alleviate their trauma and discomfort. All assistance asked for should be
provided to them.
(iii) For dealing with relatives arriving from far-flung corners of the country, staff fluent in the
local language of the place from where the train originated should be used as interpreters.
(iv) Commercial supervisors & WLIs should be assigned to talk to injured passengers to ascertain
from them whether they wish to call relatives.
(v) Injured passengers should thereafter be provided with either mobile or BSNL STD phones in
order to enable them to speak to their relatives.
15.1 Hospitalisation of the injured:
(i) General policy in case of Railway accidents in which casualties occur is that of rapid
evacuation to Railway hospital after rendering immediate and necessary first-aid treatment.
(ii) In case there are no Railway hospitals nearby, then they are to be admitted in the nearest
Govt. hospital.
(iii) In following cases, injured may be taken to a Private Hospital-
- When there is no Railway or Govt. hospital available within a radius of say 8 kms. of the
site of accident or,
- When the attending doctor certifies in writing that the treatment in private hospital is
necessary in the interest of the patient,
- Except where Railway doctor certifies, such injured passenger should normally be eligible
to the lowest class of accommodation in private hospitals where different scales are
available,
- Where the family of the injured person desires to be provided with a higher-class
accommodation, the family should give in writing to pay the extra cost involved directly
to hospital authorities.
(iv) For this purpose, each division should make out a working arrangement with such private
hospitals as may be necessary in areas served by them so that in an emergency, injury
cases can be referred to hospitals concerned without loss of time.
(v) To facilitate matters and to avoid misunderstanding, CMD should draw up a list of such
private hospitals bearing in mind Railway and non-railway hospitals in the vicinity.
(vi) CMD should also settle charges to be paid for such cases for each class of accommodation.
(vii) Bills by such private hospitals should be submitted through CMD who will certify the
correctness of charges payable, before passing for payment by FA & CAO.
(viii) Payments to private hospitals under this Para can be arranged locally by the Railway and
Ministry of Railway approval is not necessary.
(Extract of Para 701(1) & Para 712 of Chapter VII of IRMM and Para 1421 of Indian Railway
Establishment Manual and M.O.R’s letter No. MH.59/MES/96/ Medical dated 18.12.1959.)
(ix) When injured are admitted in non-railway hospitals, Railway doctors should be deputed to
these hospitals to render necessary assistance, including supply of medicines as required
which may not be available in these hospitals.
(x) They should also carefully monitor the condition of injured and maintain an updated list with
all details.
(xi) If more than one hospital is involved, apart from deputing doctors to individual hospitals, a
Railway doctor should also be deputed to coordinate and maintain centralised updated
position.
15.2 Facilities to be made available in hospital:
(i) There should be a separate reception counter manned by commercial supervisor or WLI at
the entry to the hospital for dealing with relatives of patients who arrive.
(ii) A chart should be displayed at this reception counter indicating ward nos. where accident
patients are admitted along with their names, coach no. wise.
(iii) At the entry to each such ward, a second list should display the name of the patient, coach
no. and the bed no. inside the ward.
62
(iv) Commercial staff and WLI on duty at that hospital should carry a list indicating the name,
address and telephone no. of relatives as given by the patient, and whether they have been
informed or not.
(v) Arrangements should be made to inform the next of kin or a relative or friend of the
deceased, in case identity of the person involved in accident becomes known.
(vi) As each relative arrives, his/her name should be marked in the list against the passenger’s
name.
(vii) Reception counter should be provided with BSNL telephone with STD facility.
(viii) There should be two mobile telephones to enable the patients inside wards for making
outgoing calls.
(ix) Complete medical care of all passengers including payment of medical bills till their final
discharge should be provided.
15.3 Communication:
(i) STD equipped telephone should be made available to passengers to communicate with their
relatives.
(ii) BSNL/Railway Telephones available at adjoining Stations/Cabins/Gates shall be extended to
the accident site.
(iii) If feasible, PCO telephones and other BSNL phones in nearby localities/ villages/towns shall
also be extended to the accident site by persuading owners of these phones.
(iv) Payments for such telephone connections will be made from station earnings by S&T Deptt.
(v) SM should hire upto 5 mobile phones to meet the need of stranded passengers, wherever
cellular phone connectivity is available. Stranded passengers should be permitted to use
these phones free of charge. In case additional phones are required Sr.DSTE may arrange
then with the approval of Site Incharge.
(vi) These cell phones should be used to convey information regarding the safety of passengers
to their friends and relatives.
15.4 Arrival of relatives:
(i) After a few hours, next of kin of deceased and relatives of injured passengers start arriving
at the accident site.
(ii) Adequate number of display boards should be available on ARMEs/ART for being put up at
accident site.
(iii) By and large these display boards should indicate the direction towards the Passenger
Assistance Centre (PAC).
(iv) These indication boards should be displayed near those areas where incoming relatives
arrive and congregate.
(v) Periodic announcements on loud speakers should also be made for guiding them to the
Passenger Assistance Centre (PAC).
(vi) Passenger Assistance Centre (PAC) should have different counters for various purposes as
detailed below.
15.5 Taking care of relatives:
(i) At Passenger Assistance Centre (PAC), number of commercial supervisors & WLIs should
be available for the purpose of taking arriving relatives to different hospitals, etc.
(ii) After relatives arrive, they should first of all go through the reservation charts and locate
the name of the passenger.
(iii) Thereafter, if details are available as to which hospital passenger has been admitted then
commercial supervisor or WLI should accompany him to that hospital.
(iv) A hired vehicle should be provided for carrying them to various hospitals and mortuary.
(v) The commercial supervisor or WLI should stay with the relative until he has been able to
either find the injured passenger or identify the dead body.
(vi) Thereafter, they should help him in completing all formalities in the PAC.
15.6 Single window clearance:
(i) Passenger Assistance Centre (PAC) should have provision of single window clearance for all
legal formalities & various paper works.
(ii) Counters provided in PAC should have facilities for following:-
(a) Reservation chart, for locating the name.
63
(b) List of dead and injured along with name of hospital. The name of passengers
involved should be checked up from the list of dead or injured, if available, and
their current status informed.
(c) Counter for providing commercial supervisor or WLI as escort along with a vehicle,
for accompanying the relative and going around to various hospitals or mortuary.
(d) Railway doctor for issue of Medical Death Certificate.
(e) Govt. Doctor for issue of Post Mortem Clearance, in case the same is necessary.
(f) Municipality official for issue of Official Death Certificate.
(g) Local police for issue of authority for handing over of dead body.
(h) Claims counter - payment of ex-gratia and issue of Claims Compensation Form.
(i) Counter for helping performance of last rites in case relatives decide to cremate
the body there itself.
(j) Pass counter for issue of return journey pass.
(k) Return Journey facilitation counter will make arrangements for return journey.
15.7 Stay of relatives of dead and injured:
(i) Commercial supervisor or WLI deputed with relatives should also arrange for their stay and
accommodation.
(ii) Depending upon the need, accommodation in hotels/dharamshalas would be hired for
accommodating passengers/relatives.
(iii) Arrangements should be made for their meals etc. Contract should be given for providing
cooked food to passengers/relatives.
15.8 Performance of last rites:
(i) In many cases, relatives decide to perform last rites at the place of accident itself instead
of taking the body back to their native place.
(ii) This is mostly on account of:
- Bodies being mutilated,
- Bodies being in a state of decomposition, -
Native place being for off,
- For overcoming logistic problems of taking the body back.
(iii) In such cases Railways should render appropriate assistance to relatives for performing the
last rites.
(iv) Railway should locate:
- The nearest cremation or burial ground, as the case may be. -
Shopkeepers who supply necessary material for funeral rites. -
Priest for performing the ceremony.
(v) The above information would be conveyed to relatives and transport provided for carrying
the body.
(vi) Above duties are to be performed by Personnel Department.
(vii) Commercial supervisor or WLI who has been deputed for relatives of a particular passenger
should help them out in this endeavour.
15.9 Departure of relatives of dead and injured:
(i) Passenger Assistance Centre (PAC) should have counters for helping relatives regarding
their return journey.
(ii) Personnel branch staff at the PAC should be available for issuing complimentary passes for
their return journey.
(iii) Reservation of berths should be provided on trains. Such reservation should be provided
only from the accident site onwards. Commercial Branch should do this.
(iv) Extra coaches should be attached to trains going to these destinations for the next 2 or 3
days. These extra coaches should be brought in locked condition from the originating
station. This should be organised by Commercial Branch.
(v) Reserved space in luggage portion of SLRs for some of them to carry back bodies in coffins
etc., in case they so desire. This should be organised by Commercial Branch.
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64
(Chapter – 16)
MEDIA MANAGEMENT PLAN
16.0 Objectives:
(i) To post the public with factual information pertaining to the accident.
(ii) To convey certain information which is of use to passengers.
(iii) To convey specific information which is of use to relatives of dead and injured passengers.
(iv) To create a positive public opinion.
(v) To eliminate communication gap with Media to avoid mis information.
16.1 Duties of PR Organization:
(i) CPRO and his team will collect whatsoever information is available from Divisional Control
Office and first information would be released to the media within 60 minutes of intimation
of the accident.
(ii) The information shall include telephone numbers of Help-line Enquiry Booths.
(iii) CPRO, PRO and the entire PR organization should proceed to the accident site in the 1 st
Special train carrying GM and other Headquarters’ Officers.
(iv) Number of photographers with digital cameras and video photographers should also be
taken along to the accident site.
(v) Both CPRO and PRO will be available in the Main Site Office (MSO) during the day.
(vi) Responsible PR supervisors should be deputed during night shift for interacting with the
media, if necessary.
(vii) CPRO will organize Press Briefing at fixed timings as detailed in Para 16.5 below.
(viii) PR organization shall monitor various important media channels to keep track of media
reporting. Suitable corrections/clarifications may also be issued, if required.
16.2 Spokes person:
(i) Only GM, DRM, CPRO, Chief Emergency Officer in Headquarters’ Emergency Cell and
Divisional Emergency Officer in Divisional Emergency Cell are competent to interact or give
interview to press and electronic media.
(ii) Apart from the above, any other officer authorised by GM is competent to interact or give
interview to press and electronic media.
(iii) No railwayman shall express unconfirmed/incorrect information or voice any criticism or
express his personal opinion or views about the accident, at any point of time.
16.3 Information to be relayed to Press and Electronic Media:
Information to be given to media can be broadly segregated into following categories:

(a) Accident:
(i) Nature of the accident- date, time, place, exact location, train no., number of
coaches involved, etc.
(ii) Details of how the accident most probably occurred.
(iii) Prima-facie cause of the accident will be relayed to Media only with the approval of
GM.
(iv) Sabotage, even if suspected, will not be relayed to Media, without approval of
Railway Board.
(v) Periodic reports regarding progress of rescue and relief work.
(vi) Expected date and time of restoration.
(b) Uninjured Passengers:
(i) Steps being taken to provide beverages, refreshments and first aid treatment for
unaffected passengers.
(ii) Steps being taken by Railway for clearance of unaffected passengers.
Expected time of departure of front portion of accident involved train.
(iv) Its likely time of arrival at the destination.
(v) Expected time of departure of rear portion of accident involved train.
(vi) Its diverted route and likely time of arrival at the destination.
(vii) In case empty coaching rakes have been arranged, then details of the same.
65
(viii) Road bridging being done, labourers provided for transhipment of luggage.
(c) Dead and Injured passengers:
(i) Steps taken by Railway to render immediate medical attention.

(ii) No. of injured passengers rescued.
(iii) Break up of their injuries:
- Grievous,
- Simple,
- Trivial.
(iv) Names of hospitals where injured are being treated.
(v) Approximately how many patients have been admitted in each of these hospitals?
(vi) Names of injured passengers.
(vii) Communication facilities like cell phones, STD phones provided at these hospitals.
(viii) Payment of ex-gratia.
(ix) Facilities offered to relatives of victims, including free pass for journeys.
(x) Special trains being run for bringing relatives of dead and injured.
(xi) Number of dead bodies recovered and number of bodies identified.
(xii) Sometimes, identification of dead bodies gets delayed due to reasons like-
travelling alone, mutilated bodies, un-reserved passengers without proper
identification, etc. Such delays in identification of dead bodies should be explained
to the Media.
(d) Helpline Enquiry Booths:
(i) Setting up of Helpline Enquiry Booths.

(ii) Details of Helpline Enquiry Booths like-
- Stations where these have been opened.
- Telephone Nos.
- FAX Nos.
- Internet address of CR on the Railnet website.
(www.centralrailwayonline.com)
(iii) In Central Railway, Enquiry Booth would be set up at Commercial Control of
Divison with fixed common number of 10720 for Mumbai and 1072 for other
Divisions.
(e) Train Services:
(i) Details of train operation with regard to:

- Diversion.
- Regulation.
- Rescheduling.
- Short termination.
- Cancellation.
(ii) Running of 2 passenger specials for carrying relatives to the site of accident.
(iii) These trains will be started from the originating and destination stations of the
accident involved train, and will be given same stoppages as the accident involved
train, for picking up relatives enroute.
(iv) Expected departure time of relatives special from their originating stations.
(v) Refunds being granted in Helpline Enquiry Booths for passengers whose journey
have been interrupted.
16.4 Casualty Figures:
(i) In all accidents, as long as rescue and relief work continues, there is always a difference
between casualty figures given by Railway and casualty figure quoted by the Media.
(ii) The reason for this difference is that Railways give casualty figures based on actual
number of dead bodies recovered; whereas Media estimates casualty figures based on the
damage visible and likely final tally.
(iii) During Press Briefings, this point should be clarified that at that point of time so many
bodies have been recovered.
(iv) However, it should also be made clear that casualty figures are likely to go up since rescue
work is still continuing.
66
(v) Assessment regarding likely number of deaths and injuries may also be made if considered
necessary. Such an assessment should be based on:
- Total number of coaches involved.
- Number of coaches searched.
- Number of coaches yet to be dealt with.
(vi) Particular reference should also be made to coaches that are crushed or that have climbed
on top, and have not yet been searched.
(vii) For example, the media can be informed that as of 13/- hours, 2 coaches have been dealt
with and ____ no. of bodies have been recovered. 8 more coaches are still to be searched
and casualties are likely to go up.
16.5 Press Briefings at accident site:
(i) CPRO on arrival at accident site shall collect factual information from the accident site and
relay the same to Media personnel at site and also to Divisional Emergency Officer in the
Divisional Emergency Cell. Thus, an on-line communication channel will be established to
keep media informed of all important details.
(ii) The first Press Briefing will be held within one hour of CPRO’s arrival at site. Subsequent
briefings will be held according to the schedule given below.
(iii) There should be fixed time Press Briefings so that there is no confusion regarding different
versions given to separate channels at various points of time.
(iv) Simultaneous Press Briefings should be held at accident site as also at Headquarter
Emergency Cell and Divisional Emergency Cell as per fixed timings given below so that all
concerned give the same version.
(v) Information to be given to the media will be of -/30 hours earlier. For example the media
briefing held at 7/30 hours will convey all information as at 7/- on that date.
(vi) On the first two days, there should be 6 media briefings per day. These should be
scheduled at the following timings:
- 7/30 hours
- 10/30 hours
- 13/30 hours
- 16/30 hours
- 19/30 hours
- 22/30 hours
(vii) Thereafter, for the remaining days, there should be 3 media briefings per day. These
should be scheduled at the following times:
- 7/30 hours
- 13/30 hours
- 19/30 hours
(ix) All media releases will be up loaded on the Central Railway website, and new page opened
to give specific information with regard to the accident. The priority of information release
to various media will be as under;
- TV Channels.
- Agencies – UNI, PTI,
- Print Media.
(x) Convenience and conveyance of media shall be taken care of by PR personnel with
assistance of Commercial representatives at site. Media persons should be conducted to
hospitals where injured are being treated.
(xi) Commercial department should ensure that list of passengers who travelled by the
accident involved train along with list of dead and injured in the accident reach PR officials
at the earliest.
----------------------
67
(Chapter – 17)
FIRE AND OTHER ACCIDENTS
17.0 Introduction:
Fire on a running train is more catastrophic than on a stationary one, since fanning by winds helps
spread the fire to other coaches. Moreover, passengers sometimes jump out of a running train on
fire resulting in increased casualties.
In case of fire in running train, every railway staff available on the train or at the site shall
immediately try and stop the train and plunge into action to save lives and property.
17.1 Main causes of fire in trains:
(i) Carrying stoves, sigris, gas cylinders, kerosene oil, petrol, fireworks etc. in passenger
compartments.
(ii) Making fire/using fire near paper, wood, petrol or such other inflammable articles.
(iii) Lighted match sticks, cigarette ends carelessly thrown.
(iv) Short circuit in electrical wirings.
(v) Using naked light during “token delivery” to the driver, shunting of inflammable loads,
sealing of inflammable wagons.
(vi) Use of open fire, smoking near gas/petrol tank.
All railway staff and passengers should take all possible precautions to avoid any of the above
mistakes so that possibility of fire breaking out can be minimized. In general fire originates in a
small level. When burning materials with adequate supply of air surround it, fire spreads.
17.3 Action to be taken in case of fire in train:
(i) First and foremost, immediately summon the fire brigade and try to stop the train.
(ii) Secondly, if you smell gas or vapour, or even in case of excessive smoke, hold a wet cloth
loosely over your nose & mouth and breathe through it in as normal a manner as possible.
1. In case of fire in a passenger train:
(i) In case of fire, pull the Alarm Chain and stop the train immediately.
(ii) Try and put out the fire before it becomes a big blaze by using either water or
blankets, etc.
(iii) More people expire due to suffocation from smoke rather than due to actual burning.
(iv) Advise passengers to take a cloth, wet it in their drinking water and cover their
nostrils.
(v) Instruct Passengers to go to the other end of the coach, which is away from the fire,
and if possible cross over to the next coach through the vestibule.
(vi) Insist that passengers should save themselves first and not to bother about their
luggage which can be retrieved later on.
(vii) Make sure that no passenger lies down on the floor.
(viii) After train has stopped, passengers should come down from the coach immediately.
(ix) Building up confidence of injured passengers by suitable advice is of great importance.
2. In the event of a vehicle on a train being on fire:
(i) Stop the train immediately.

(ii) Don’t panic.
(iii) Evacuate passengers from burning coaches.
(iv) Protect property, valuables & mails.
(v) Locate fire extinguishing substances viz, water bucket with water/sand, fire
extinguishers etc.
(vi) Use fire extinguisher, if any, and put out the fire. Fire extinguishers are provided in
SLRs, Locos and all A.C.coaches.
(vii) Use water from the coaches and extinguish the fire.
(viii) Throw earth or sand, if available, on the fire.
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(ix) Ascertain the type of fire viz, dry, oil, gaseous, electric and use the right type of fire
extinguishers.
(x) Isolate the burning vehicle from other vehicles by uncoupling.
(xi) Train to be protected by Driver and Guard at both ends according to the provision of
G&SR 6.03.
(xii) Report it to the nearest station/control/fire station.
(xiii) Every effort shall be made to extinguish the fire and to save the wagon labels, seals
and contents of the vehicle.
(xiv) In case fire is discovered when the train is near a tank or watering station, the Guard
and Driver shall use their discretion to proceed there but no such attempt shall be
made until the portion of the train in rear of burning vehicle has been detached.
(xv) Inform all concerned to assist in extinguishing the fire.
(xvi) In case of fire from electrical short circuit switch off the source.
3. In the event of fire on an Electric engine/EMU:
(i) Driver shall immediately switch off the circuit and lower the pantograph. The train shall
then be brought to a stop at once.
(ii) After disconnecting the electric supply to affected circuits, driver shall take necessary
action to put out the fire.
(iii) If fire cannot be extinguished by the above means driver shall advise TPC through
emergency telephone to arrange for OHE of the affected section to be switched off.
(iv) The guard and any other staff available shall render all possible assistance to the
driver in putting out the fire.
(v) Ordinary fire extinguishers or water from a hosepipe shall on no account be used to
extinguish fire on live wire or electrical equipment. Dry Chemical Power (DCP) type Fire
Extinguishers may be used on electric fires.
(vi) If services of fire brigade are required, fire brigade shall not be allowed to commence
operation until all electrical equipment in the vicinity of the fire have been made dead.
4. In the event of a fire on a Diesel Engine/DMU stock:
(i) The Driver/Motorman shall immediately switch off the circuit breaker and shut down
the engine. The train shall be brought to stop at once.
(ii) The Guard shall give all possible assistance to the Driver in putting out the fire.
(iii) Fire extinguishers of approved type shall be provided on each diesel locomotive and
motor coach of DMU when these are turned out from the home shed. The
Foreman/CWS/SSE in charge of the shed shall inspect the fire extinguishers and
ensure that these are in good working condition.
5. When a person is on fire:
(i) Approach him holding the nearest available wrap in front of you.
(ii) Wrap it round him.
(iii) Lay him flat and smother the flames.
(iv) He may roll on the floor, smothering the flames.
(v) On no account should he rush out in the open air.
(vi) Call for assistance.
6 Fire caused by Petrol or other inflammable liquids, acids or gases:
(i) Segregate the affected wagon, coach or area involved.

(ii) On opening a wagon, do not enter it immediately. You would thus, avoid fumes, which
may be dangerous.
(iii) Use foam type fire extinguishers and sand and not water or soda acid type fire
extinguishers. Dry Chemical Power (DCP) type Fire Extinguishers may be used.
(iv) Do not bring naked lights near the site of fire.
(v) Warn the people living in the surrounding areas within one Km. Radius.
(vi) Stay away from ends of tanks, as tanks normally burst from the ends.
(vii) Cool tanks that are exposed to flames with water from the sides only after the fire is
put out.
69
(viii) Withdraw immediately in case of rising sound from venting safety device or any
discolouration of tank due to fire.
(ix) Inform the nearest Fire Station intimating that Petrol or any other inflammable liquids,
acids or gases, have caused the fire.
7. In case of fire due to Explosives/Inflammables/Dangerous Goods:
(i) Extinguish by closing the valve or isolating LPG feed to fire by other suitable controls.
(ii) Following steps may be taken if no undue risk is involved:
(a) Move unheated cylinders to a safe place after ensuring closing of valves.
(b) Cool the hot cylinders by spraying water from a safe position. The person
directing the spray should take up a position where he would be protected from
possible explosion.
(iii) If cylinder containing inflammable/ toxic gas develops leak during transportation,
remove it to an isolated open place away from any source of ignition and advise the
filler or consigner as required.
(iv) Inform the Chief Controller of Explosives by fax/telephone.
(v) Inform officer in charge of nearest police station.
(vi) Inform department officers concerned.
(vii) Pending the visit of the Chief Controller of Explosives/his representative, the wreckage
and debris shall be left undisturbed except to save lives.
(viii) After getting information from the Chief Controller of Explosives that he does not wish
any further investigation, the restoration work may be commenced.
17.3 Fire Fighting:
1. Dry chemical powder type fire extinguisher (DCP):

These types are suitable for tackling petroleum, gas, electrical fire and controlling fires of
textile fibres. Sodium based chemical powder is used on a fire which undergo chemical
reaction.
2. How to Use:
(i) Carry to the place of fire and keep it up right.
(ii) Remove the safety clip. Hold the nozzle pipe tightly.
(iii) Strike the knob located in the cap.
(iv) Sealing disk of the cartridge gets broken and allows carbon dioxide gas to escape to
the main shell and powder is pushed out.
(v) Direct the steam of the powder at the base of the flame.
(vi) For effective result stand at about 1.5 to 2.5 metre near the seat of the fire.
(vii) Move forward with moving the nozzle rapidly from side to side in sweeping motion.
(viii) When using on outdoor fires operate from the up wind side for effective spray.
3. Building Evacuation:
When the building fire alarm sounds:
(i) Immediately evacuate using building emergency plan procedures.
(ii) Walk to nearest exit/stairwell (close doors behind you)
(iii) Don’t use elevators.
(iv) Proceed to the designated gathering area outside the building.
(v) Do not re-enter building until cleared by authorised personnel.
(vi) Assist in evacuation of individuals with special needs.
17.4. Suspicious substance in Railway premises:

(i) Clear and isolate the contaminated area. Do not touch or disturb anything.
(ii) Call police/fire service/bomb squad.
(iii) Wash your hands with soap and water.
(iv) Identify individuals who may have been exposed to the material.
(v) Do not leave premises until disposed off by authorised personnel.
(vi) Call Police/Fire service/Bomb squad.
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17.5. Bomb threat/Blast:
Person receiving call regarding bomb threat should:

(i) Attempt to gain as much information as possible from the caller like type of device,
time set, location, reason/purpose of the act, dialect mannerism and identity of the
caller.
(ii) Inform and alert the disaster management team (Bomb detection squad)
(iii) Alert police, fire brigade and explosive department.
(iv) Pass on the information to all departments concerned.
(v) Take initiative for evacuation of all persons from premises.
(vi) Persons noticing a bomb like object, should bring it to the notice of the nearest
available officer.
(vii) Inform GRP, RPF, and bomb detection squad.
(viii) Ensure all persons are away from the spot and avoid unnecessary crowding near the
area.
(ix) Inform Control to take further steps for regulating train services.
(x) Wait for clearance from the police department to restore normal working.
(xi) Utilise “Caller ID” facility, if provided, to trace the caller.
17.6. Radiation Emergency:
(a) Personal injury involving radioactive material contamination:

(i) Render first aid immediately for serious injuries, as trained.
(ii) Call bomb squad, fire station.
(iii) If possible, without causing harm to the victim, monitor the injured; remove
contaminated clothing and reduce personal contamination.
(b) Radioactive contamination of personnel:
(i) Remove and bag all contaminated clothing.
(ii) Call fire station, bomb squad, and police.
(iii) Skin contamination should be cleaned using mild soap and tepid water. Use portable
survey meter to monitor for remaining contamination. If not free of contamination, re-
wash and re-survey.
17.7 Other Accidents:

1. Tampering of Railway fittings causing accident & placing of foreign article on track to cause
disruption to traffic:
(i) A staunch vigil should be kept by introduction of special patrolling over the area as
and when warranted.
(ii) Some persons should be trained specially and should be drafted for duty over the
area if required.
2. Earthquake:
(i) When first tremors are sensed during Earthquake, all personnel should evacuate
buildings and assemble at safe places away from structures, electric cables, walls
and falling objects.
(ii) Emergency shutdown should be declared.
(iii) Emergency response plan should be activated.
(iv) After status is restored, personnel should inspect all facilities for damage
assessment, cleanup, restoration and recovery.
3. Landslide:
(i) Whenever landslide is expected/experienced due to heavy down pour all train
services should be regulated.
(ii) Rescue team should be rushed for restoration work.
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4. Floods:
Based on the weather forecast warnings regarding impending flood condition following
steps should be taken:
(i) Bridge watchman should be provided at vulnerable points to inform about flow of
water.
(ii) Shifting all personnel and movable equipment around the bank.
(iii) If time permits, sandbag dykes can be constructed to ensure safe passage of
trains.
(iv) Regulate train service till flood recedes.
(v) Evacuate people on train/at station and move them to a safer place.
(vi) Contact Fire brigade, Navel, Army, Air force, Local boat men and arrange divers
and boats.
(vii) With the co-ordination of local authorities the Engineering officer/ supervisor or
other supervisors at that station shall arrange temporary shelter in nearby schools,
marriage hall, community centre, etc.
(viii) If necessary, arrange coaches to accommodate the affected temporarily.
(ix) Seek assistance from voluntary organisations and arrange drinking water, food,
medicines, etc.
(x) RPF and GRP in co-ordination with local police shall arrange protection.
(xi) Keep communication with Divisional Control Office.
(xii) When people are marooned by flood, arrange air dropping of food packets, clothes,
etc., with the assistance of civil administration.
(xiii) Contact SJAB, local doctors and provide medical care to the affected.
(xiv) Take all necessary action to provide shelter and other assistance to those affected
by floods.
5. Cyclone/Storm:
When a train is caught in a cyclonic storm at mid section/station:

(i) Stop the train clear of cuttings, bridges and embankments.
(ii) Guard, Driver and other Railway staff on train shall open all doors and windows of
all coaches.
(iii) Station Master shall not start trains when the wind velocity exceeds the permitted
level.
(iv) Make announcement frequently to warn the public about the storm/cyclone.
(v) Take all necessary action to provide shelter and other assistance to those affected
by cyclone and storm.
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72
(Chapter – 18)
TRAINING AND MOCK DRILL
18.0 Introduction:
Trained manpower is an essential ingredient of any DM system. Mere provision of sophisticated

equipment without trained manpower is futile. For handling an unforeseen situation like managing
a Disaster, training of all Railway personnel concerned is an inevitable input. To acquire necessary
knowledge and skill, all relevant officials should be given periodical training regarding their duties
and that of their department. Training to be imparted at levels of officers and staff as per
Rly.Board’s L.No.(Etrg) 2003 (34)/2 dated 16.01.09.
18.1 Training:
Training should be conducted at the following levels:

Individual Training
(i) For enhancing the skill of staff attached to ARMEs, ARTs etc., Supervisors and staff shall
be given general training in Disaster Management.
(ii) Special training may be arranged in Extrication, Rescue, Medical relief, Rolling stock
restoration technique and Civil Defence by departments concerned.
Seminars/Workshops: Seminars should be periodically conducted on Disaster preparedness,
and DM plan.
Joint Exercises: Full scale Disaster Management Mock Drill to be conducted as detailed below.
18.2 Full Scale Mock Drill:

Disaster Management essentially necessitates a state of preparedness under all circumstances, and
only conducting periodical full-scale mock drills therein can assess the efficacy of arrangements.
The mock drill will be conducted by Sr.DSO/DSO with the personal approval of DRM, and after
advising CSO.
(i) Objective of the full-scale mock drill would be to:
- Gauge the preparedness of DM system including detailed planning and keeping all
equipment in good fettle.
- Integrate the operational response to measure overall performance of the exercise.
- Measure performance with regard to accident restoration.
(ii) On a division, the first mock drill should be conducted within 3 months of issue of the
Zonal DM plan.
(iii) On a division, the second mock drill should be conducted 3 months after the first one, in
order to correct all shortcomings noticed during the first mock drill. There after, mock drills
shall be conducted once every year.
(iv) During these full scale mock drills, following aspects shall be closely watched:
- Turning out of ARME/ART within the prescribed time.

- Speed of the specials.
- Assembly of staff.
- Handling of ART, HRDs, HREs and other rescue equipment.
- Logging of events.
- Functioning of field telephones and communication network.
- Functioning of generator sets, lighting equipment.
- Preparedness of first-aids and availability of medical equipment.
- Preparedness of commercial department to mobilise adequate manpower.
(v) On completion of the drill, a detailed report shall be prepared detailing deficiencies noticed,
corrective measures initiated, and improvements required.
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73
(Chapter – 19)
CHECK LIST FOR OFFICERS AND SUPERVISORS (DO’s & DON’Ts)
19.0 Responsibilities of First Railway Officials reaching the Site:
DOs
1. Ensure proper protection of the adjacent track.and preserving clue/evidence of accident.

2. Ensure that the load is protected against rolling down, by putting hand brakes and wedges.
3 Collect following particulars and inform the higher officials and controllers from the site of accident
(a) Time and date of accident.
(b) Train No. and description of Train/Trains.
(c) Block section/station location, Kilometerage of accident site.
(d) Brief description of accident and site
(e) Whether Medical van and Break Down train are required ?
(f) Casualty/injury particulars, if any.
(g) Condition of derailed wagons if any and speed restrictions to be imposed.
(h) Damaged condition of Track, OHE, Rolling stocks, S&T fittings, etc.
(i) In case of level crossing accident - the type of road vehicle, casualty and obstruction on track.
(j) Prima facie cause of the accident, if known.
(k) In case of fire, the Coach/wagon No., material involved in fire, additional fire
extinguishers/Fire Brigade required, if any.
(l) Any other relevant information.
4. Collect Railway men and volunteers at the site.
5. Allot duties to each, as best as possible, under the prevailing circumstances
6. Organise relief with the assistance of volunteers.
7. Help passengers in a cordial manner.
8. Maintain communication with control office.
9. Seize relevant records and seal concerned signal levers and equipments.
10. Record evidences and statements of staff and public.
11. Proper preservation of dead bodies.
12. Security of luggage and protection of Railway property.
DON’Ts
1. Don’t get panic and irritated.

2. Don’t disturb the debris in case of suspected sabotage until the Police give permission except to
extricate human beings trapped under the debris.
3. Don’t allow anybody to interfere the spot of accident, as there is a chance to alter the cause of
accident due to ignorance or out of curiosity.
4. Don’t report the cause of accident to public or press till the cause is investigated by an expert team
and allowed by a Responsible Railway officer.
5. Don’t leave the site until the charge is handed over to a responsible Railway Official.
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19.1 Duties of Senior Most Officers / Site Manager at Site:
The DRM or ADRM and in their absence, the senior most Officer at the site of the accident shall be
the Officer-in-Charge at site (Site Manager). On arrival at the site he/she shall immediately: -
DOs
(1) Make an immediate assessment of -

(a) The number of passengers killed, grievously injured and simple injured.
(b) Probable detention to traffic.
(c) Extent of damage & assistance required.
(d) Prima-facie cause of accident and relay this information to the Officer-in-Charge of the control
office.
Depute officers and/or staff for specific duties in:-
(a) Assisting in rescue operation.
(b) Noting down particulars of persons sent to hospitals/given first aid.
(c) Assisting in preservation of clues, materials, sealing of documents & equipments and preparing
sketches.
(d) Maintaining a log at site.
(e) Assisting in transshipment work.
(f) Assisting in Railway security work.
(3) Arrange for ex-gratia payment, if warranted, as per instructions given.
(4) Arrange to operate Mobile Control Office with all facilities at the accident site duly manned to log the
events and progress of restoration in the register and also give the latest information to Division /
HQ Control.
(5) Catering arrangements such as food, drinking water etc. to passengers, injured or otherwise.
(6) Security of luggage of the involved passengers and protection of the area around.
(7) Arrangement for clearing the stranded passengers and their luggage free of cost by road. Care shall
be taken to see that the suitable accommodation is provided in the connected trains for the through
passengers. A relief train can also be arranged if required.
(8) Efficient communications including STD phones for passengers at adjoining stations, walkie-talkie
sets at site etc.
(9) Arrange information counters/booths and depute somebody to inform to public regarding the
accident and train/passenger particulars.
(10) In case of suspected sabotage make arrangement for joint investigation by civil and railway police
and coordinate the inquiry process.
DON’Ts
1. Don’t get panic and irritated.

2. Don’t disturb the debris in case of suspected sabotage until the Police give permission except to
extricate human beings trapped under the debris.
3. Don’t allow any outsider to interfere the rescue work.
4. Don’t allow theft and any anti-social activities at accident site and make adequate arrangements
against such acts.
5. Don’t give press report till authorized to do so.
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19.2 Duties of Station Manager:
DOs
1. Note down the date & time and details of first information also note down the name of person giving
the information.
2. Lock the operating handle of the block instrument controlling the affected section in ‘Train on Line
Position’
3. Report the accident to Controllers, and in case of suspected sabotage, inform civil and Railway Police
also. Advise the Controller about the nature of medical and other assistance required.
4. Take action to protect and safeguard Railway and public property
5. Collect medical aid, if required, locally from the nearest hospitals, dispensaries and doctors.
6. Call all the off-duty staff and allot them specific duties for relief and rescue
7. Arrange to provide all sort of assistance to the affected passengers such as catering, drinking water,
issue of complimentary passes, free messages to relatives etc.
8. Open information counters and booths for giving information
9. Be polite with stranded passengers.
10. Maintain communication with Controller and report the situation and ask for assistance required.
11. Preserve all clues of possible cause of accident.
DON’Ts
1. Don’t get panic

2. Don’t allow any train to enter the affected section
3. Don’t allow passing of any run thorough train without issuing caution order.
4. Don’t leave the place of duty till the accident is cleared or replaced by a competent railway servant.
5. Don’t allow any body to interfere or damage the clues and cause of accident.
19.3 Duties of Controllers:
DOs
1. Note the time of first information received and also the name of the person giving the information
2. Order ART/ARMV as per requirement.
3. Alert the adjoining station to stop entry of any train in the effected section
4. Advise the SM/TI of the nearest important station of the accident and instruct him to proceed by first
means to the site of accident.
5. Inform Officers and officials in the priority as mentioned in the extant instructions.
6. Regulate Mail/Express and Passenger trains at such stations where adequate catering and
communication arrangements are available and cancel unimportant trains.
7. Divert the important trains through alternate routes if necessary and inform the changed timings at
important stations and adjacent Divisions/Zones.
8. Maintain a chronological log of the information received and action taken and maintain a continuous
communication with accident site and officers.
9. Arrange civil and medical aid.
10. Ensure that the list of injured and dead are obtained as quickly as possible from the site and relayed
to the Zonal HQ/Railway Board, concerned stations, officer-in-charge of publicity etc.
76
11. Transport injured passengers to the nearest hospitals and make arrangements for onward journey of
the passengers
12. Ensure that information counters/booths are opened at accident site, at important stations enroute
for giving up to date information to the public.
13. Arrange for photographers to be rushed to the site of accident for taking coloured photos of
dead/injured.
DON’Ts
1. Don’t get panic

2. Don’t detain ART/ARMV while proceeding to accident site.
3. Don’t permit the running of unimportant trains and avoid congestion of the section
4. Don’t forget to inform civil and Railway Police in case of suspected sabotage.
5. Don’t leave duty till the charge is handed over to a responsible competent railway servant.
----------------------
77
(Chapter 20)
FORMATS FOR REPORTING ACCIDENT
20.1 PROFORMA-I FOR REPORTING TRAIN ACCIDENT FROM SITE
1. Nature of accident
2. Date / Time
3. Railway & division
4. Route
5. Location/between station
6. Types of trains involved
7. Train numbers
8. Engine no/shed/schedule
9. Driver/ Dsl asstt:
a) Last RC attended/Due
b) Last PME attended/Due
10. Guard
11. Train load/composition
12. Estimated speed
13. System of working
14. Track Alignment
15. Gradient
16. Weather
17. Visibility
18. Causality
19. Brief description of accident
20. Time taken to clear the section
21. Officers attended the spot
22. Damage to rolling stock
23. Damage to P.Way
24. Damage to OHE / S&T
25. Assistance required
26. A, B, C & D categorisation of running staff
(especially alcoholic)
27. Relief arrangement & medical attention
28. Prima facie cause
29. Repercussion
30. Pro particulars of coaches
31. Loco schedules
78
20.2 PROFORMA-II FOR REPORTING UNMANNED LC ACCIDENT
1. Date / Time of Accident

2. Time of message
3. Information given by
4. Train and crew details
5. Engine No
6. Driver
7. Asstt driver
8. Guard
9. Load
10. Section
11. Between stations
12. Km
13. Time of BD Spl ordered
14. First official at site
15. Seniormost officer at site
18. Assistance required
19. Detention to traffic
20. Damage toTrack/Other rolling stock
21. Repercussion
22. Visibility of unmanned LC For Road users
For Rail
23. Provision of B/van equipment
24. PT phone in engine
25. A, B, C & D categorisation of running staff
(especially alcoholic)
26. Class of LC
27. Width of LC
28. Road warning provided
29. Whistle Board provided
30. Speed Breaker provided
31. Gradient
32. Curve in Track
33. Road gradient
34. Nature of Road
Highway/Feeder road/Metal lead/Kutcha
35. Last Census
36. FIR lodged/Not lodged
79
20.3 PROFORMA-III FOR REPORTING ACCIDENT TO HEAD QUARTER and RAILWAY BOARD
Class of accident:
1. Date / Time of accident
2. Division
3. Section
4. Block section
5. At station/Mid section
6. Gauge (BG/MG/NG)
7. Traction (Elect/Non-elect)
8. System of working
9. Train particulars
10. Class of station
Type of signaling
Standard of interlocking
11. Train Particulars Train No. Engine No. Load

13. Train working condition
(Normal/Amnormal) (in brief)
14. Procedure failure, if any (in brief)
15. Causality
i. Dead
ii. Grievous injured
iii. Simple injured

16. Relief arrangement Ordered Departure Arr. at site
at at
BDT
ARME
17. Officers visiting at site
18. Restoration Rerailment completed at ---
Track Fit at ---
OHE Fit at ---
S & T Fit at ---
Others ---
19. Time of first train passed on the
affected line/lines
21. Gate particulars
22. LP particulars
23. State/District
24. Other informations
80
20.4 PROFORMA-IV FOR MAINTAINING AFFECTED PASSENGERS INFORMATION AT ACCIDENT
SITE
1. Name of passenger
2. Coach No.
3. Berth No.
4. Male/Female
5. Age
6. Ticket Details
7. First aid given by Doctor
8. Injured/Dead
9. Name of Hospital
(If sent)
10. Hospital Bed No.
11. Name of co-passenger/Relatives with

Patient
12. Passenger relatives intimated
13. Transport arrangement for Hospital
14. Issue of complimentary passes
15. Ex-gratia payment to victims/relatives
GATE PARTICULARS (MANNED/UNMANNED)
Traffic/Engineering gate - Class - Gate No. - Kms. -

Lifting Barrier - Flap - Chain -
TVU - Year -
Interlocked or Non Interlocked -
Telephone provided or Not -
Normal position of Gate Open to Road traffic - Closed to Road traffic -
Road Signs - Speed Breakers - Whistle Board -
Type of Road - Pucca - Kuchha -
Visibility (in meters) -
Gradient if any -
No of accidents during last two years -
81
LOCO PILOT’S PARTICULARS
Name -
Date of Birth -
Family members -
Qualification -
Head Quarter -
Grade - Pay -
Breathalyser test At the time of signing on - After accident -
(Positive – Intoxication)
(Negative – Without toxication)
Date of Appointment - As -
Promoted as Asst Driver
Promoted as Goods Driver
Promoted as Passenger Driver
Promoted as Mail/ Exp.
Date of Medical Examination Passed - Next Due -
With or without glasses
Date of Refresher Passed - Next Due -
Safety Camp Passed - Next Due -
Competency Automatic Section
Ghat Section
Safety category Grading
Psycho Test
Awards/ Punishment
Nominated Loco Inspector
Signing on / off
Rest availed before duty
Last trip on the section
Previous history of accident if any
82
CHAPTER-21
PAGE NO. 83 TO PAGE NO. 98 (FIRST AID PAGES) AS SEPARATE

ANNEXURE
A. RAILWAY RESOURCES
1. IMPORTANT TELEPHONE NOS. OF RAILWAY BOARD OFFICIALS
Rly Phone DOT
Designation Off Res Off Res/Mob.

23384010
CRB 24673580
44700 44701 23381453
9810099317
23385227
SECRETARY 26881520
Rly.Bd 44714 Fax- 23382068 9910487543
44712 23382776 26883923

MT 44713 Fax- 23388237 9717649555
Advisor 43302 23381344 2766586

(Safety) -- Fax-23386215 9818798390
28035556
Director 23387009
(Safety) –I 43667 -- Fax-23387009 9910487334
23363789
Director (Safety)-III 43239 22447 23385836 9910487542
Dy. Director (Safety)-II 44125 233044125
Dy.Director (Safety)-
43533 -- 23303533 --
Imp
Section Officer I 43533 -- 23303533 9871470640
Section Officer
43771 -- 23303771 9818225078
(Safety)-III
Chief Controller 43399,

23774 23382638 --
Safety cell 43599
99
2. TELEPHONE NOS. OF CHIEF COMMISSIONER / COMMISSIONER OF RAILWAY SAFETY
Sr. Designation Tel. Nos. (Office) Tel. Nos. (Residence)

No
.
Railway MTNL Railway MTNL
1. CCRS – Lucknow 032-23290 0522-2233108 31140 0522-2237702
Fax - 2233095
2. CRS (Central Circle) 54950 22056058 21311 22023202
Mumbai 22695 Fax -22056058
Mob.- 9987640290
3. CRS (Western Circle) 22694 22034351 21209 22042946
Mumbai 54951 Fax-22034351
3. IMPORTANT TELEPHONE NOS. OF CENTRAL RAILWAY HEADQUARTERS OFFICERS
Rly Phone DOT

Design Mobile
Off Res Off Res
STD-022 STD-022
GM 54000 54001 22621230 23648877
Secy to GM 54009 21337 22621232 22020508 9987640003
GM FAX NO. 55195 22624555
FA&CAO 54400 21263 22620005 22026859 9987640100
COM 54200 - 22620082 - 9987640550
CFTM 54204 53877 22612402 22043108 9987640553
CCM 54500 21259 22621462 22833753 9987640200
CCM/PM 54530 21622 22621745 22824260 9987640202
CSO 55590 52571 22620778 23777301 9987640590
CSO Fax No. - - 22634312 - -
CPO 54050 52574 22620635 23701125 9987640700
CSTE 54600 21262 22620354 22830379 9987640600

52700
CMD 54280 52596 22620341 23710292 9987640500
CEE 54900 21313 22620867 22022178 9987640300
CME 54150 - 22620210 - 9987640350
CMPE/D 54153 52592 22620323 23781295 9987640352
COS 54470 21621 22620944 22833267 9987640750
CSC 54260 21335 22620620 2204708 9987640650
PCE 54100 21313 22620071 22024313 9987640400
CTE 54101 21639 22620758 22021454 9987640401
CBE 54102 52564 22621218 23722544 9987640419
DY CSO (Tfc) 55593 - 22622177 22021074 9987640593
100
Dy. CSO (S&T) 55592 58708 22621560 24142157 9987640592
Dy. CSO (Elec.) 55594 58122 22697276 24142371 9987640594
Dy.CSO (Engg) 55591 52321 22697273 23723233 9987640591
Dy.COM (Cog) 54214 - 22697252 - 9987640558

54226
CTL Control - 22697281 - -
54236
FAX 54237 - 22697281 - -
HQ 55505 FAX-22634312
- - -
SAFETY CELL 55589 54270 (Rly.)
4. IMPORTANT TELEPHONE NUMBERS OF DIVISIONAL OFFICERS
MUMBAI STD CODE - 022
OFFICE RESIDENCE MOBILE

OFFICE
NAME (Rly) P&T Rly. P&T
DRM Mukesh Nigam 55000 22621450 55001 22521450 99876 45000
Sanjeev 2283
ADRM Deshpande 55002 22620190 21640 0188 99876 45001
OSD
(Services) R. Tyagi 55003 22620222 53817 22616436 99876 45002
Sr DFM Manoj Asawa 55050 22620198 52526 23781216 99876 45010
Sr DAO(Audit) M. G. Kulkarni 54376 22697145 24147839 99876 40807
Sr DCM Alok Badkul 55100 22620684 21316 22820203 99876 45020
Sr DEE (G) R. K. Choure 55150 22616694 52531 23716647 99876 45030
Sr DEE (TD) S. S. Yadav 55200 22612355 - 23716738 99876 45130
Sr DEE
(TRS/O) H.M. Sharma 55250 22654878 58781 24153308 99876 45145
Sr DEE (TRS)
CLA Ved Prakash 62501 26504518 52535 23751908 99876 45149
Sr DEE (TRS) S. K. Suman
KLVA 61500 25483957 52537 - 99876 45153
Sr DEE (TRS) 0251-
KYN Sanjay Kumar 63110 2361293 52505 23742229 99876 45157
Sr DEE (TD) 63063 2362235 0251-
KYN P.K. Katana 52588 2300018 99876 45137
Sr DEN (Co) U. P. Singh 55300 22626909 21328 23719266 99876 45040
Sr DEN (S) R. K. Yadav 55302 22593292 58114 24180337 99876 45043
Sr DEN (NE) Rizwan Ahmad 55301 22697169 63401 - 99876 45042

Sanjay Lawhatre
Sr DEN (E) 55303 22703417 - - 99876 45041
Pradeep Pol
Sr DEN (SE) 55305 22697293 52528 23704565 99876 45045
Sr DME (Cog) Saket Mishra 55401 22693307 21342 22846707 99876 45036
Sr.DME(Fr/Op) V. S. Prabhakar 55400 22611214 58774 24142802 9987645035
101
Sr.DME(D)CLA D. K. Tripathi 66217 25224717 21329 22044420 9987645238
Sr CDO LTT V M Dasputre 62701 22902824 23231 - 9987645037
Sr DME(D)KYN B.S.P.Shrivastav 63200 0251/2364062 52424 23758524 99876 45242
Sr DOM K.N. Singh 55600 22620921 21714 22155408 99876 45055
Sr.DOM (G) George Eapon 55603 22663288 - 25693464 9987645551
Swapnil
Walinjkar
Sr DSO 55602 22610654 52553 23724145 99876 45057
Sr DPO G. Ganesan 55700 22620992 58098 24151841 99876 45070
Sr DSC Alok Bohra 55750 22621204 21217 22026174 99876 45065
Sr DSTE (Co) Janardhan Singh 55800 22614967 52569 23781873- 99876 45060
Sr DSTE (N) Dinesh Vashishth 55801 22622613 21238 22817416 99876 45061
Sr DSTE (S) B. K. Neela 55802 22652625 - - 99876 45062
5. IMPORTANT TELEPHONE NOS. OF ADJACENT DIVISIONAL OFFICERS
BHUSAWAL DIVISION STD CODE - 02582
OFFICE RESIDENCE MOBILE

RLY P&T Rly. P&T
DRM 55000 222213 55001 222405 9766341000
227824
FAX NO. 54193 --- ---- ---
222213
ADRM 55002 222585 55003 223582 9766341001
Sr.DOM 55600 222458 55601 222202 9766341055
Sr.DCM 55100 222433 55101 222292 9766341020
Sr.DSO 55602 227004 55603 222077 9766341156
Control Off 55614,55616 222058
PUNE DIVISION STD CODE – 020
DRM 55000 26137400 55001 26058108 9766343000

ADRM 55002 26141100 55003 26057110 9766343001
Sr.DOM 55600 26051193 55601 26135196 9766343055
Sr.DCM 55100 26051194 55101 26053889 9766343020
DSO 55680 26139598 55681 -- 9766343156
Control Office 55631/35/36 26052532
KRCL
Office
Rly. P&T
9004447008,
RRM, Ratnagiri 40300 02352-228922
9945047008,
RRM, Karvar 75300 08382-283176
Control Office,
Belapur,New 027-27579969
Mumbai 019-87393 (Fax) 27587694
LPC Belapur 019-87357 -
102
6. IMPORTANT TELEPHONE NUMBERS OF DIVISIONAL CONTROL OFFICE, CSTM
Sr. Control Rly. BSNL/MTNL Mobile No.

No.
1. Emergency 55617, 55618, 22622685 9004411022
Control, 55659.
Punctuality
2. Dy. CHC Goods 55626, 55627 22697310
55628 22697309
3. Chief Controller 55621, 55622 22620773 9987645390
55623
4. Commercial 55630, 55646 22659563 9987645391

Control
5. Electric LPC 55413, 22622173 9987645329
55258, 55259,
6. Diesel LPC 55414, 55415 22621995 9004411401
7. Sub. LPC 55260 22697164 --
8. TSRT EMU Control 55959, 55935 22620581 9987645380
09. Electric Control 55172, 55935 22613945 9004410362

10. Engineering 55696, 55643 22697309 9987645392
Control
11. S&T Control 55823 55824 22620086 9987645300
12. Telecomm Control 55824 55825, 22620086 9987645301
55826
13 C&W Control 55411, 55412, 22697260 9987645393
55197,
14 CTPC 55222, 55204, 22620161 9004414363
55205
15. SUB TPC 55204, 55207 22620161 9987645381
16. ML TPC 55205
17. HB TPC 55206
18. TPC NE 55209 22663633
19. TPC SE 55208 22663633
20. DBRP TPC 55207 22694267

21. Security Control 55761, 55755 22610194 9004410735,
(RPF) 55555(Rly.)
Helpline-
22620800
22. Security Control 53148 23759283, Helpline-
(GRP) Help 23759251 9833331111
23. Central 55136, 55687 - 9004413910
Announcer
24 Satellite phone 00870 –763981816, 76234692 -
762834695 (KYN), (HQ)
Fax : 022 – 763981820
22612354 (MTNL) (PNVL)
55835/55836
(C.RLY)
25 Accident 10720 22620086 -

Information 55824/55825
103
7. LIST OF RAILWAY STATIONS WITH TELEPHONE NUMBERS
SR STATIONS STN. CODE RLY MTNL Mobile No.
1 Mumbai CST SR SM CSTM 55611 22612279 9987645355
55634,
Mumbai CST Dy. SS (Main 55637/ 22702312
Line) 8/ 9
/
5566
CASM 55649 0
SM (SUB) 55632 22697313 9004410950
Dy. SS (SUB) 55641 22697164
CYM 55647/67/50 - 9004410951
2 Masjid MSD 55661-52 23756001 9004411943
3 Sandhurst Road SNRD 55653 23751246 9004411947
CYM WB Yd 53016/12 15790745 9004410952
51241,
MZN CTL 53011
MZN YM 52095/53010
Byculla BY CTL - 9004410953
4 Dy.SM 52100 23087614
52097
SM 52101 Yard 52102 23087614 9004410953
5 Chinchpokli CHG 52092 24701640
6 Currey Road CRD 57042 24716200
57201,57291/ 241741
7 Parel PR 92 16 9004411944
Dadar 57291 – 92, 9004410954
8 DR 24114836
57301
57900,
CASM
57295 (Yd)
Dadar (T) DR (T) 57293 24143841
9 Matunga MTN 57909 24142053 9004411945
10 Sion SION 66909 24091302 9004411916
66745,
11 Kurla CLA 66748/49 26541811 9004410955
CASM 66759,
New C/Shed 62530/70 -
CLA Yd 66758,
GC-1
GC-3
66738
TMBY Yd 66911/908 25540847 9004410917
Lokmanya Tilak LTT Sr. SM(Gaz.) 9004410923,
12
(T) /SM 66751-52 25280005 9987645395
CTL 66754
62602/
CYM 66739 9004410973
13 Vidhyavihar VVH 62442 25143939 -
VVH CTL 62449, 66449
14 Ghatkopar GC 66000 25112428 9004410989
15 Vikhroli SM VK 62473 25781179 9004410990
CASM 62475
16 Kanjurmarg KJRD 61370 25772888
17 Bhandup BND 61390 25947282 9004410991
CASM 61391
18 Nahur NHU 61378/79 22912331
19 Mulund MLND 61395/94 25602649 9004410992
61392(CASM)
/ 9004412953
NGSM Yd 25637771
61393(CYM),
20 Thane TNA 61296/7 24791142 9004410961
CASM 61298
21 Kalva KLVA 61570 25438937
CASM PSK
CASM KALVA 61299, 61591
KCS C/Shed 61595/545 - -
61573/
22 Mumbra MBQ 8 25460653
104
23 Diva Jn. DW 63446, 61593 25318138 9004410962
CASM 63445, 61594
24 Dativli cabin DCC 63417, 64866 25318137
25 Kopar SM 64136 2463980 -
Dombivli 0251- 9004410963
26 DI 63636 / 63447
2496707
CASM 63319
27 Thakurli THK 63008 0251-280128
Kalyan 0251- 9004410972
28 SM KYN 63300, 63305
2315164
CASM-
DY SS 63302
63316
KYN Yd. CYM 63303 9004410907
SDC 63313
ACOR 63308/85 -
Area Officer 9987645259
63111
KYN
NORTH-EAST SECTION

29 Shahad SHD 69728 0251-2713078
30 Ambivli ABY 63548 0251-2272242 9004411960
31 Titwala TLA 69676 0251-2381601 9004410974
63549 0251-2380288
32 Khadavli KDV 63550/69644 0251-2370145 9004411972
33 Vasind VSD 63551/69626 02527-220100 9004410975
34 Asangaon ASO 63552/69588 02527-272060 9004411961
35 Atgaon ATG 63554/69563 02527-240175 9004411962
36 Thansit Cabin THS 63555 02527-203019 9004412905
37 Khardi KE 63556/69524 02527-244401 9004411973
Umbermali -
38 UMB 63557 02527-203202
cabin
Kasara KSRA 63908/62959 9004410976,
39 CTL-63330 02527-246098
9004412908
40 TGR Cabin TGR - III 69224
TGR Cabin TGR - II 69397
TGR Cabin TGR - I 69226
41 Igatpuri IGP SM 69338/69342 02553-244420 9004411964
DY SM 69339/69370 9004411965/4
CASM CTL 69277/69200
SOUTH-EAST SECTION
STATIONS STN. Mobile No.

SR RLY MTNL
CODE
42 Vithalwadi VLDI 63025 0251-2564991
43 Ulhasnagar ULNR 68226 0251-2584913
68201/63322,
44 Ambernath ABH 63306 0251-2602364 9004410978
63524/63054,68
45 Badlapur BUD 162 0251-2694949 9004410979
46 Vangani VGI 63545 0251-2660932 9004412932
47 Shelu SHLU 68123 02148-229675
9004412929
48 Neral NRL 68070/90 02148-204008
9004410980
49 Bhivpuri Rd BVS 68931 02148-225725 9004411921
50 Karjat KJT 68925/6,68921 02148-222064 9004410982
51 Palasdhari PDI 67507 02148-220878 9004412930
105
52 Jambrung Cabin JBC 67483 02192-282038 As TKW
53 Nagnath Cabin NGC 67463 02114-276328
54 Khopoli KHPI 67522 02192-263343 9004411932
Thakurwadi 9004412931
55 TKW 67320 02114-278751
cabin
56 Monkey Hill MHC 67316 02192-282036 9004412928
cabin
57 Khandala KAD 67306 02114-269464 9004411927
58 Lonavla LNL 67291/97 02114-273725 9004410983
CTLCabin 67301/207
BB Cabin 67304
BVT - YD 67295 9004412924
DW-BSR SECTION

59 Ulhas Bridge UBC 64076 9004412959
Cabin
Bhivandi Rd 55948 9004410964
60 BIRD 0252-2278102
(*205)
61 Kharbav KHBV 64050 0252-2296535 9004412940
62 Kaman Rd KARD 55949 0250-2021714 9004412939
38003/34,
63 Vasai Rd BSR 38041/7 0250-2332129 9004471924
NERAL - MATHERAN SECTION

64 Jumma Patti JTT - 02148-202664 9004411979
65 Water Pipe WTP - 02148-202548 9004412933
66 Matheran MAE - 02148-230264,202565 9004410981
DW-ROHA SECTION

67 Nilje NILJ 64320 0251-2023677 9004472588
Taloja 9004410932
68 TPND 64314 27879553
Panchanand
69 Kalamboli Dy.SS KLMG 64315 022 - 27422418
CYM KLMG 64306/1 022-27423156 9004410965
6
70 Panvel PNVL 64312 27468833 9004410966
64310/1 9004411974/
DY SM
1 959 / 963
CASM 64313
71 Somatane SMTN 64317 02143-205066 9004410993
72 Apta APX 64362 02143-205065 9004411982
73 Jite JITE 64363 02143-202505 9004411983
74 Pen PEN 64711/24 02143-28257 9004410967
TVSG Yd 64374 - 9004410970
75 Kasu KASU 64713 02143-275536 9004411994
76 Nagothane NGTN 64717 02194-222028 9004410968
77 Roha ROHA 64319 02194-232348 9004410969
78 Jasai Yard JSLE YD 64503/ 27243156 9004410971
2
YM 27222366
A-Cabin 64508 27222388
B-Cabin 64505 27222138
106
C-Cabin 64840
DRT
GTI 64512 27242413
9773235472/93
AMBULANCE
9322891871
79 Dapoli DAPOLI 64507 27879417 9004410935
JNPT 64510 - 9967581055
HARBOUR SECTION

80 Dockyard Road DKRD 53088 23751931
81 Reay Road RRD 53170 23751891 9004411946
82 Cotton Green CTGN 53175 23751518 -
83 Sewri SVE 53091 24105837 9004411948
84 Vadala Rd VDLR 62322 24127788 9004410986
62307/
CASM
57929
VDLR Yd 62311 9004410958
85 King’s Circle KCE 57910 24021153 9004411942
86 Mahim MM 48502/3 24451445 9004498939
Bandra 26435756, 9004498926,99938
87 BA 47402
67647403
Guru Tej 24011502
88 GTBN 62238
Bahadur Nagar
89 Chunabhatti CHF 62259 24051164
90 Tilak Nagar TKNG 62706 25298812 -
91 Chembur CMBR 66110 25280641 9004412942
92 Govandi GV 66913 25480107
93 Mankhurd MNKD 66160/1 25563392 9004411914
94 Vashi VSH 60550/ 51 27812024 9004410959
95 Jui Nagar JNJ 60270/71 27758077 9004411905
96 Nerul NEU 60272-3 27701390 9004411915
97 Sanpada SNPD 60434 27751548 -
60516,
Carshed YM -
60547
60631/27
98 Belapur BEPR 5 27570514 900441900
Seawoods
99 SWDV 60221/222 27869501
Darave
100 Mansarover MANR 60693
101 Khandeshwar KNDS 60282 27869135
102 Kharghar KHAG 60214 27749154 -
TNA-VSH SECTION

103 Parsik PSK 61299
104 Airoli AIRL 60908 27790050
105 Rabale RABALE 60872 22904752
106 Ghansoli GNSL 61243 27864645
107 Kopar Khairne KHPN 60278 27542560 9004412941
108 Turbhe TUH 60277 27865602 9004412958
TAPG Yd 60215 27846269
KJT-PNVL SECTION
107
109 Mohope MOHOPE 68021 02143-205019 9004410934
110 Chauk CHAUK 68000 02192-202315 9004410933
8. TELEPHONE NUMBERS OF ALL STATION MANAGERS AND MENTORS
Sr. MENTOR Stations To Look After

No.
Design. Contact No
1 SR. SM CST 9987645355 MSD, SNRD
2 SM CST 9004410950 Sub. LOBBY
3 CYM CST 9004410951
4 CYM WB 9004410952
5 SM BY 9004410953 CCP, CRD,DKRD,RRD
6 SM DR 9004410954 PR, MTN
7 SM CLA 9004410955 SION, VVH, GK,VK,CHF
Sr. SM LTT 9987645395
8 SM LTT 9987645395 TKNG, CMBR, GV
9 CYM TMBY 900441920
10 SM MLND 9004410992 KJRD,BND,NHU,MLND
11 SM TNA 9004410961 KLVA,AIRO,RAB,GHAN
12 SM DIWA 9004410962 MBQ,AGA,NLJ,
13 SM DI 9004410963 KPR,UBC,THK,CHOLA
AO KYN 9987645259
14 SM KYN 9004410972 SHD, VLDI
15 SM TLA 9004410974 ABY,KDV
16 SM VSD 9004410975 ASO,ATG
17 SM KSRA 9004410976 THS,KE.OMB
18 SM IGP 9004411964 TGR1,2,3,TTL
19 SM ABH 9004410978 ULNR
20 SM BUD 9004410979 VGI SHELU
21 SM NRL 9004410980 JTT,WTP,AMAN,MTE
22 SM KJT 9004410982 BVS,PDI,MHP,KP
23 SM LNL 9004410983 KAD,JBC,TKWD,NAG
24 SM VDLR 9004410989 KCE,SVE,CCG,GTBN
25 SM MNKD 9004411914
26 SM VSH 9004410959 TUH,KPHN,SNPD,JUI
27 SM BEPR 9004411900 NEU,SWDV,KHAG, KHAND,MAN
28 CYM KLMG 9004410965 KLMG,NAWDE,TPND,
29 AM JSLE 9987645258
30 SM PNVL 9004410966 SMTN,APTA,RAS,
31 CYM JSLE 9004410971 DPLI,H/YD,JNPT
32 SM PEN 9004410967 JITE,THAL,HPR,KASU
33 SM ROHA 9004410969 NGTN, NIDI
34 SM BIRD 9004410964 KARD,KHBV
35 SMSUB KYN 9004410988 SUB. GD KYN
36 CYM KYN 9004410907 GOODS GD KYN
108
9. CONTACT NUMBERS OF OPERATING TRANSPORTATION INSPECTORS
SR.NO. NAME POST SECTION CUG

1. Ali Raja TI HQ 9004410906
2. R.K. Shrivastava TI CLA 9004410956
3. N.S. Pusalkar TI TNA 9004410908
4. C.B. Meena TI PNVL 9004410904
5. S.B. Singh TI SE 9004410901
6. S.S. Kolnare TI NE 9004410905
CONTACT NUMBERS TO SAFETY COUNSELLORS OF SAFETY DEPARTMENT.
SR.NO. NAME POST CUG

1 B.L. Sade SC (S&T) 9004410051
2 A. K. Gupta SC (Engg) 9004411238
3 Shyamlal SC (C&W) 9004410053
4 Ashok Bhatia SC (Tfc) 9004410054
5 Rajesh Pillai SC(Loco/Elect) 9004410055
6 S. S. Khairnar SC(Loco/ DSL) 9004410481
10. CIVIL DEFENCE VOLUNTEERS-Rescue Team
Sr.No. Name Designation Mobile No.

1 Shri M. Y. Shaikh CDI 9004410348
2 Shri Dilip Pawar CDI 9370720769
3 Shri M. D. Jadhav CDI 9987640886
4 Shri S. S. Vaidhay CDI 9987640191
5 Smt Minuji Mishra OS/DOM 9920740867
6 Shri S. B. Kadam Sub.Guard CSTM 9869769816
7 Shri Gajbiye TPC/CSTM 9869452674
8 Shri Hemant Jadhav Sr.Clerk/CSTM 9322826059
9 Shri Vivek Pusalkar Sub. Guard/Kyn 9420468930
10 Shri Deepak Chitre Sub. Guard/Kyn 9987646217
11 Shri Bhaurao Nivrutti PWI IGP 8806324413
12 Shri S.L. Mali P/Man ‘A’ IGP 9028958427
13 Shri Sudarshan Dhan SM KJT 9029589840
14 Shri A. R. Khan LP/M, CSTM 9004413024
15 Shri Dinesh Prajapati Fitter, KLVA C/S 9969276724
16 Shri R.K. Das Guard, CSTM 9029580987
17 Shri Kapil Deo Pal AC Mech 9226102582
18 Shri Laxman Das SM TMBY 9769433808
19 Shri Pratap Brahmankar Welder Gr.I KYN 9869436951
20 Shri Raghunath Madkar P/Man CLA 9029015681
21 Shri Sachin Bhamre Fitter. III CLA C/S 9869309002
22 Shri Vinod Almeda Sub. Guard CSTM 9967638684
23 Shri A.N. Dubey M/M 9004413705
24 Shri Brijeshkumar ALP KYN 9321875950
Yadav
25 Shri Narayan Mistry Alp kyn 9869397439
26 Shri Madanlal Meena ALP 9004083961 / 9975160630
27 Shri Homi Fitter Gr.I (T/L) LTT 9819219248 / 26345008
(R)
28 Mrs. Kalyani Khatoo Sr.Clerk, CSTM 9323613206
29 Shri Santosh Modak Hd TC, CSTM 8149359101
30 Shri Vinod Darole HSK I CST 9892792878
31 Shri Dinesh Singh KH, CSTM -
32 Shri Umesh Chandhari KH, CSTM -
Shri Bhalhchandra N.
33 Borade KH, Sr. SSE (M) 9623685891
Shri Suresh Shivaji
34 Howale KH, Sr. SSE (M) 9867662110
Shri Sandeep Namdeo
35 Dhake KH, Sr. SSE (M) 9220095228
Shri Vijay Kachroo
36 Gangurde KH, Sr. SSE (M) -
37 Shri Jonson Selvaraj Sub. GD SM CSTM 02267455641
38 Shri Juber U. Sheikh Sub. GD SM CSTM 02267955641
39 Shri Qadeer G. Khan Sub. GD SM CSTM 9004412160
Shri Bhagwan M.
40 Chikhalekar Sub.CG SM CSTM 02516764352
41 Shri Totaram Meena ASIP RPF KYN 025163348
Shri Ramajilal N.
42 Kushwaha MCM SSEE (M) KYN 9324825494
43 Shri Bhaskar A. Libale KH Elect. KYN
44 Smt Sushma J. Tirthe TCM SSE (T) KYN 9561467572
45 Smt Harshda H. Jadhav KH,SSE (T) KYN 92097336
46 Shri Ranjan B. Thackrey KH SSE (T) KYN 63378( Rly)
47 Smt Mangla S. Bhagwat KH SSE (T) KYN 9820689083
48 Smt Meera A. Pagare KH SSE (T) KYN 8424079977
49 Shri Dunesh Kumar RPF HC MLND 9074172890
50 Shri Ram J. Yadav RPF HC MLND 9702307879
51 Shri Sanjay K. Singh RPF HC MLND 9967329601
52 Shri Ravindra M. Sapkale S/wala Chi CLA 8425019894
53 Shri N.S. Bawaskar SSE Sr/ DEE (TRS) KYN 9004411347
54 Shri Shreyas P. Loke WEL Sr. DEE (TRS) KYN 9819656093
55 Shri Birendra R. Thakur KH TRS KYN 9516763454
56 Shri Sunil K. Thube KH TRS KYN 02156763149
57 Shri D.N. Chouhan KH TRS KYN 9850549247
58 Shri Subhash S. Thorat KH SP BY 9619049417
59 Shri Amol A. Kohar KH SP BY SM CLA 9454849492
60 Shri Mukund B. Gavhane Tech Dy. CM BY 9967179263
61 Shri Bharat R. Bhansole Tech Dy. CM BY 9867137748
62 Shri V.S. Limbkar HC RPF MLND 9004877404
63 Shri Kisan G. Kardak KH SSE (W) CSTM 8237289081
64 Shri D.H. Shivkar KH SSE (W) CSTM 8689825712
65 Shri Ashok Gaikar KH SSE (SM) KYN 8975266530
66 Shri Kailash B. Pelmale KH SSE SM KYN 9527817223
67 Shri Sheikh M. Salim SSE SM KYN 8097574006
68 Shri Sunil D. Chavan SSE SM KYN 9421540653
69 Shri Sampat G. Shinde MCM Sr. DEE KLVA 9172480500
Shri Bhaskar D.
70 Birwadkar MCM Sr. DEE KLVA 9819133870
71 Shri Prakash Koshit MCM Sr. DEE LWA 8087757042
72 Shri Badre A. Siddiqui SSE DRM(W) 9004413267
73 Shri Dushyant D. Partole Sr.Clerk DRM W CSTM 9665576282
74 Shri Harishchandra B. T. KH DRM (W) CSTM
75 Shri Yunil Ali Mohd. KH DRM (W) CSTM 9004410208
76 Shri Jagdish S. Thakur Hamal DRM (P) CSTM 9643664352
77 Shri Suryanath Yadav Peon DRM (W) CSTM 8018885129
78 Shri Bhupendra K. Patel OS DRM (W) CSTM 8888722958
79 Shri Santosh V. Shirke Tech Dy. CM BY 9869373579
109
11. IMPORTANT TELEPHONE NUMBERS OF RPF
DESIGN POST OFFICE RESI MOBILE NO

RLY P&T RLY P&T
SR DSC CSTM 55750 22621204 - - 9987645065
ASC BB 55751 22697319 9987645066,
IPF CSTM 55760 22697322 9004410700,
PNVL 64275 27458495 9987645068,
MLND 61300 21634093 9987645069,
KYN 61301 21634108 9987645067,
WB 52108 23775444 9004410511
SRDSC DI/Sr. DSC, 55766/759 9004410715
OFFICE UIMC 1 9004410716
UIMC 2 9004410717
BB SUB CSTM 55760 22697322 52273, 9004410700
DIVISION CSTA 55763 22697321 63533 9004410701
IPF/SSIPF CG CST 55764 22695393 9004410702
DSC ROOM 55755 23014302 9004410706
DSC Res CCB 55776 - 9004410704
BY 52106 23014302 9004410705
DR 57303 24136709 9004410706
KURLA 66786 26503097 9004410707
LTT 62709 25234999 9004410710
VDLR 62303 24186789 9004410708
HBHR - 23720412 9004410709
TMBY 66921 - 9004442734
IPF/DSCR 55761/ 22610194 9004442897
CONTROL 55755
ROOM
WB, SUB, MATUNGA, 57716 24377612 9004410711
DIVISION PAREL, 57213 24708989 9004410713
WB, 56469 23775823 9004410714
CLA C/Shed 62515 26509097 9004410712
KLV C/Shed 61560 25337286 7738928629
SNPD, C/Shed, 60546 9004442892
67044
MLND SUB NGSM, 61323 25649701 - 9004410725

DIVISION TNA, 61190 25379312 - 9004410724
IPF/SIPF MBQ, 61562 21633706 - 9004442934
QM / MLND, 61313 - - 9004410722
TE Coy/MLND, 61308 21638177 - 9004440721
R Coy MLND 61310 - - 9004440723
Mahila Vahini 61312 - - 9004410512
Armourer 61307 - - -
Quarter Guard 61314 - - -
CSC Striking 61309 - - -
KYN SUB DIVA 63634 25138679 58058 9004410729
DIVISION LNL 67310 25379312 9004410730
IPF/SIPF KYN 63346 2311635 9004410732
KYN(L) 63348 2364675 9004442746
KSRA 63907 246660 9004410501
IGP 69215 243008 9004410726
KJT 68950 220504 9004410731
DI 63343 - 9004410728
68195/
ABH 63590 - 9920465524
BIRD 63589 - -
TLA 63683 - 9004442753
NRL - 9004442840
PNVL PNVL 64277 27483616 52246 9004410719
SUB MNKD 66540 9004410720
DIVISION TAPG 60266 9004410718
IPF/SIPF PEN - - 7798487939
110
Important Telephone Numbers Of GRP
SR. DESIGNATION PHONE NUMBER

NO.
1 Spl. Inspector General of 022-22032303 Fax No. 22032303
Police
2 Commissioner of Police 022-23759251, 9833331111(Help Line)
Email
cp.railway.mumbai@mahapolice.gov.in
3 Dy. Commissione of Police 022-23096189
(Central)
4 Dy. Commissione of Police 23074399
(Western)
5 ACP Railway (Administration) 23759180
6 ACP Railway (Crime) 23759182
7 ACP Railway Welfare 022-23759283
8 ACP C.S.T. Railway Division 022-24714888
9 C.S.T. Railway Police Station 022-22620173 / 22621695
10 Dadar Railway Police Station 022-24180694
11 Kurla Railway Police Station 022-26500712
12 ACP Kalyan Railway Division 022-2331229
13 Thane Railway Police Station 022-25361318
14 Dombivali Railway Police 0251-2861624
Station
15 Kalyan Railway Police Station 0251-2315013
16 Karjat Railway Police Station 02148-222110
17 Kasara Railway Police Station 02527-246590
18 Igatpuri Railway Police station 02553-244028
19 ACP Harbour Railway Division 022-25558807
20 Wadala Railway Police Station 022-24164688
21 Vashi Railway Police Station 022-27812696
22 Panvel Railway Police Station 022-27467122
23 ACP Bandra Railway Division 022-23007919
24 Borivali Railway Police Station 022-28054869
25 Vasai Road Railway Police 0250-2336977
Station
26 Palghar Railway Police Station 02525-254938
27 Churchgate Railway Police 022 – 22010878
Station
28 Mumbai Central Railway Police 022 – 23070197

Station
29 Bandra Railway Police Station 022 – 26422047
30 Andheri Railway Police Station 022 – 26254736
31 ACP Vasai Division 0250 - 2346999
111
12. IMPORTANT TELEPHONE NUMBERS OF DOCTORS OF RAILWAY HOSPITALS, MUMBAI
DIVISION
Sr. Name of the Doctors Railway P&T Mobile No.

No. (Office/Res)
BYCULLA HOSPITAL Office Res. Office Res.
1 Dr. P.K. Sharma 52944 - 237172246 - 9987645400
MD 52911
2 52760 - 9987645403
CMS
3 Dr.George MD 52704 - - - -
Sr. DMO {Admn} 52950
Sr. No. Name of the Doctors Office (Rly) Residence Mobile No.
Rly /P&T
(I) Kalyan Hospital
1. Dr.Mrs.S.R.Tirkey 63788 -
CMS. KYN. -
(II) IGATPURI SUB DIVISIONAL HOSPITAL

1 Dr. Nitin Wete ADMO 69280,0255 69115 9987645442
3/244152
69212
(III) CSTM HEALTH UNIT
1. Dr. Versha Baviskar 55501 - 9987645051
Sr.DMO
(IV) PAREL HEALTH UNIT
1. Dr. R. Vijayalaxmi 57207, 57209 58769, 9987645445
Sr.DMO 57211 24708600
24708600
(V) MATUNGA HEALTH UNIT
1. ACMS 57715/14 - -
24375426
112
(VI) KURLA HEALTH UNIT
1. Dr. K.B.Dora 66736 58118 9987645464

(VII) THANE HEALTH UNIT
1. Dr. S. G. Gawande, 61270 25422495 9978645455
Sr.DMO
(VIII) KALVA HEALTH UNITS
1. CMP Dr. Arif 61580 9768581444
(IX) JNJ/SNPD – HEALTH UNITS

CMP
DR.Mahesh
1. Kadam 60255 - 9975183328
(X) PNVL - HEALTH UNITS

CMP
DR. Geeta
chaturvedi 64256/57 9987645448
274553783
(XI) LONAVLA HEALTH UNITS

CMP
DR.Ankit
1. Banrjee 67286, - 09609374655
02114-
274560
Ambulance Facilities
Railway Ambulance are available at CSTM, Byculla, Parel, Matunga, Kalyan & Igatpuri. The list of Private
Ambulance Facilities are displayed in Dy.SS Chamber.
113
NAMES OF RAILWAY DOCTORS WITH THEIR JURISDICTION AND TELEPHONE NUMBERS TO BE
CONTACTED IN CASE OF RAILWAY ACCIDENT
Sr. Jurisdiction Name of Doctors with Phone No.

No. Designation/HU
Railway Mobile
1. CSTM to CRD, CST– Dr.Mrs.Varsha Bhaviskar 55501 9987645051
DKRD,RRD,CTGN ACMS (CSTM)
2. CRD,PR,SVE Dr. R. Vijayalaxmi Sr.DMO (PR) 57207 9987645445
3. MTN,Sion, King circle Dr. V.N.Pichad ACMC (MTN) 57715 9987645477

CLA ,VVH ,GC,WDL to
4. MNKD Dr. K. B. K. Dora, ACMS 66736 9987645464
(CLA)
VK, KJRD,BND,NHR MLND
5. TNA,MBQ Dr. S. G. Gawande (TNA) 61270 9987645455
BIRD to Juchandra,Airoli Sr. DMO
6. KLVA Dr. S. G. Gawande (TNA) 61580 9987645455

7. THK,DI,Kopher,Dw Dr. Deepa Agrawal DOM (KYN) 63262 9987645483
28368969
Rabale,Ghansoli,Koparkhai
8. rane,Turbhe Dr. G.SinghSr.DOM (KYN) 63258 9987645052
9. Vithalwadi to VGI Dr.H.B.Sethi Sr.DOM KYN 63294 9987645469
Dr. S.Bhanumati Sr.DOM 60256

10. Vashi to Seawood KYN/Dr.Mahesh Kadam 60257 9987645483
BEPR,KHAG,MANR,KNDS, Dr.Geeta chaturvedi CMP
11. PNVL PNVL/Dr.Mahesh Kadam 63257 9987545448
12. KYN to KDV Dr. Mandavi Rudra Sr. DMO 63254 9987645474
Kalyan
13. VSD to KSRA Dr. Refiqul lslam Sr.DMO KYN 63265 9987645473
14. Shelu to KJT Dr.Mehrotra ACMS KYN 63259 9987645465
63287
15. PDI to KP Dr. Antik Banerjee CMP KYN 67279 09609374655
Dr. Ajay Kumar Sr.DOM KYN

16. BIRD to Vasai Road Dr.Arif CMP KLVA 63272 9987648918
17. Dativali to Kalamboli Dr. Yuwraj Chauke. DOM KYN 63287 9987645470
64257
18. PNVL to ROHA Dr.Geeta Chaturvedi CMP PNVL 64256 9987645448
19. IGP Stection Dr.Nitin Vete ADMO IGP 69280 9987645442
13. IMPORTANT TELEPHONE NUMBERS OF ART/ ARME/ MFDS OF

ADJACENT ZONES
MFD/ ARMV/ ARTs Zonal Designation of Phone No. And STD Codes
Rly/Divn Incharge
SPART/ARMV Bandra W.Rly./BCT Sr.DME/BCT 47626

9004498451
ART/ARMV W.Rly./BCT -do- 49230(RLY), 9724099428
Valsad 9724099436
ART wit/ARMV h 140 T KRCL/ Sr.RME /Verna 09004477342, 0832-
crane Verna 2755556, 2884132(Fax)
09004477519
ARMV KRCL/ Sr.RME 9004474802
Ratnagiri Ratnagiri Hot line–40210,40240 (Rly),
40242 (C&W)
Karwar Karwar Dy.SS 09686683902
114
(B) OTHER RESOURCES
1. IFORMATION OF LOCAL RESOURCES AVAILABLE AT STATIONS ON MUMBAI DIVISION
MAIN LINE
Sr. Station Phone Nos. Fire Brigade Ambulance Hospitals

No.
1. MUMBAI CST 022-22702312 101 Parasi - St.George
RLY 55637 22611942 22621646/666 22620242/7
CUG :(ML) -9987645355 Bombay City J.J.Hopistal
(SUB) 9004410950 22014295 23739400
55632
22697313 Rahul - Bombay Hosp.
22095611 22067676
2. MASJID 022-23756001 101 Noor Hospital St.George
RLY 55661 Mandavi Fire 23463500 22620242
CUG: 9004411943 Brigad Md Ali Noor Hopistal
City Police – 23473333 Rd. 23716694 23463500
23076111 Bombay Hosp.
22067676
3. SANDHURST 022-23751246 Mandvi Fire David St.George
ROAD RLY 55653 23716694 9820248466 22620242/
CUG: 9004411947 Fire Control John Pinto – 44/45/46
City Police – 23753676 Room BY 23081137 J.J.BY Hospital
23716278 23076112, St. John 23735555
23076111 Service - Bombay Hosp.
23466520 22067676
Rly. BY
23717246,
RLY 52930
4. BYCULLA 022-23087614 101 Arthur Road RLY HOSP.
RLY 52100, 23076111 / Govt. Hospital 52930/52931
52101 112/113 23079643, 23717246
CUG: 9004410953 23077324 J.J.Hospital
City Police - 23755264 Rly. Hosp. 23735555
23711329 23791964, 23739400
RPF - 22620800 Rly. 52930
5. CHINCHPOKLI 022-24701640 101 Om Sai – RLY HOSP.
RLY 52092 9820482690 52930/52931
City Police – 23757357 John Pinto – Kasturba
23081137 Hospital
23083901,
KEM Hospital
24107000
6. CURREY 022-24716200 101, Shivse KEM
ROAD RLY 57042 9004750338/ 9004750338 24136051,
City Police – 23085732 9892642013 Sai 24137517
22620111 Ambulance Tata Hospital
24180694 9802482690 24146750
Wadia Hospital
24129786
24106964/7
7. PAREL 022-24174116 24134200, Om Sai KEM

RLY 57201 101 9820482690 24136051
CUG: 9004411944 9769222801 Tata Hospital
City Police – 9820862372 24146750
24185637,24144220 Wadia Hospital
GRP Dadar – 24180694 24129786
115
No.
8. DADAR 022-24114836/ 24134200 Om Sai – Dhanwantari -
24143841 101 9820862372, 24304082
RLY 57292, 57291, Rly. 9820482690 Sion Hospital
57293 (T) Emergency David- 24076381
CUG: 9004410954 Medical Room 9820248466 KEM, TATA,
City Police – 24121759, PF – 6 Maitry Mandai Wadala-As per
24125637, 24180694 RLY. 57083 24314245 PAREL Stn.
Rly.Police - 24114836 John Pinto-
24110694,57305 Rly 24134200 23081137
RPF – 24136709,57304 108
Rly.
9. MATUNGA 022-24142053 101 Red Swastik Sion Hospital
RLY 57909/901 9821767661 24049023,
CUG: 9004411945 Ganesh 24076381
City Police– 24010103 9820939304 MTN -57714
24011783 Dispensary
24375426
10. SION 022-24091302 RLY Dharavi Om Sai Sion Hospital
66909 CUG: 24077868 9820862372 24076381
9004411916 VDLR Ganesh 24049023
City Police – 24031376 24132058 9820939304 Sion Blood
24026307 Raoli Camp 108 Bank –
Dharavi 24077841 24049023
24073988 24076381
11. KURLA 022-26541811 RLY CMBR Ganesh - Sion
66748 25224824, 9820939304 24076381,
CUG: 9004411955 25039200 Maharastra 24049023
City Police – 25224647 (CLA) 9867777849 Rajawadi
GRP 26500712. 101 Laxmi Ambu. 25153942
Rly. 66862 9702814100 Bhabha
RPF 66786/66787 Hospital
26500241
26500144
12. VIDYAVIHAR 022-25143939 RLY 101 Om Sai Rajawadi
62442 CMBR 9867777801 21025149
25224824 9867777815
13. GHATKOPAR 022-25112428 VK 25170730. Shri Laxmi Rajawadi

RLY 66000 GC – 9702814100 21025149
66918 9224245709 108 Hindu
CUG: 9004410989 Mahasabha
City Police - 25153543 25094451/
Chirag Nagar 25153543, 52/53
25143251 Lokmanya
Pant Nagar 21028914 Tilak Hospital
24076381
GRP – 65455 Sarvodaya
RPF-66786 Hospital
25152237,
25152323
116
No.
14. VIKHROLI 022-25781179 RLY Park site Red Swastik KMT Phule
62473/62474 101/102, 9224245709 (Genl)
CUG: 9004410990 25170730 Shri Laxmi 25782283
City Police Park site - 9702814100 Godrej
25786518 Saileela Memorial
Kannamwar Nagar 9004683560 25749400,
25782240, 25789366 66417031
Shakuntala
Nursing
25746277
15. KANJURMARG 022-25772888 RLY VK – 101, Shri Laxmi KMT

61372 Park Site Ambulance 25782283
City Police Kannamwar 25170730 9702814100 Rajawadi
Nagar - 25786518 21025149
16. BHANDUP 022-25947282 101, Shri Laxmi Agrawal BND-

RLY 61390/91 Mulund 9702814100 25611961
CUG - 9004410991 25687637, VK 9004461974 Shirenik
City Police – 25952171 25170730 Mahesh 25949670,
9702030500 Shri Clinic
Rajawadi 25947874
9821484346
17. NAHUR 022-22912331 101, Shri Laxmi Fortis

Rly – 61378/9 Mulund 9702814100 61994100
City Police – 25687314/ 25687637 7767809670 Agrawal
25903244,25684535/ Gawanpada 25611961
25689844 25639191 Savarkar
25636225
18. MULUND 022-25602649. 101 Cong. Savarkar
RLY. 61395 (E) 25639191 9702030500 25636225
CUG: 9004410992 (W)25687637 9146298729 Agrwal
City Police – 100 (9821178097) Shiv Shakti 25611961
ESIC–
Help line – 1090 9821111765 25644420/21
Navghar Shri Laxmi Rly.TNA 61268
25637314 9702814100 Wockhardt
(E) – 25689844 9757131501 67984100
(W) - 25684535
19. THANE 022-24791142 Thane Fire Jagdamba Civil Hospital
RLY 61297, 61296/98 station 9324394623 25471541
CUG: 9004410961 25331600 9820170348 Bhanushali
City Police – 25423300, Naupada 25332791
25323800, 25331416 Koper - Pramila-
GRP – 25361318 25325313 25343772
RPF – 61328,61192 Jawahar Baug Rly. TNA
Police C/Room. 25365202/ 61272,61274
25345838
20. KALVA 022-25438937 RLY Mumbra Jagdamba Shivaji
61570 25482424 9221066564 Hospital
Sangeeta
City Police – 25347233 TMT 9594996080 25347784/
GRP -25361318 25341600 85/87
RLY 61178 Civil Hospital
RPF Rly 61328/ 61192 25471541
Rly Hospital
61272/74
117
No.
21. MUMBRA 022-25460653 RLY Mumbra Jagdamba TNA Civil
61573/574 CUG: 25462001, 9324394623 Hosp.
9769298262 (Pvt) 25462424 New Konkan 25479634,
City Police – 25462355 101 8097146392 Sarfaraz
25462222 9930928731 Hospital-
GRP – 61178/79 9588066092 2546229
22. DIVA 022-25318138 RLY 101, New Konkan Balaji
63446 Mumbra 9221626860 25318885
CUG: 9004410962 25462001, 9930928731 DW Hosp.
City Police – (DW), 9588066092 9222055593
25462355,25468315 0251- Om Sai -
2470357, 9324394623
2400447 (DI) 9619402647
23. KOPAR Rly.64136,02512463980 0251- As Per DI As Per DI
City Police – Vishnunagar 2470357,
0251 –2860102 KYN 2315101
Ramnagar 2860100
24. DOMBIVLI 0251-2496707 RLY KDMC DI Vijay KDMC Kopar

64131/64138 0251-2400447 Ambulance Rd. 2481073
CUG: 9004410963 Service Jiwandeep –
Ramnagar 2860100 9833383719 2800190
Vishnunagar 2480102 9920575193 2452977
GRP – 2496484, Ashok Gupta- Manav Kalyan
RLY 63354 9930040027 – 2445574
CTL Cabin - 64100 Ganesh
Mandir – 0251
2473995
25. THAKURLI 0251-2802128 KDMC DI Shriram Manav Kalyan
RLY – 63008 2315101, 0251- 0251-
City Police – GRP DI - 2470357 2451335 2449563,
63354 RPF DI- 63343 2445574
2480102 Jeevan Deep
0251-
2800190
26. KALYAN 0251-2315164 Municipal – Rly. Rly. 2363788,
RLY. 63300 / 63302 101 63254/250 63254/63250
CUG: 9004410972 Adharwadi 2363788 Wockard
City Police - 2315013 2310155/ Municipal 0251-
6694444,
Kolsewadi 2363593, 2310155 2316324 6694100
9004489091 Rickshaw Municipal
Phule STN 2314800, chalak malak 2316324
231947 2314018, Sridevi –
2316385 2318826
2318825
2316428
27. SHAHAD 0251-2713078 KDMC National – Rly Hospital
RLY - 69728 2310101 9833610229 KYN -
City Police - GRP, KYN 9321765675 2333278
2315013 Ulhas Nagar Sai Seva – Kanhailal
ULNR Police Station- 2720121, 9320517061, Nathani
0251- 2705151, 2720131 9421573172, 2706480,
2706900 Century
Hospital
2734562
KDMC KYN-
2310700
Centrel ULNR
0251-2710244
118
No.
28. AMBIVALI 0251-2272242 RLY. KDMC Sai Sagar Rly. KYN
697045 2315101 9930265692 2381306
CUG: 9004411960 KYN- 63254,
City Police – 2270314 9022584696 Dr.Sachin
GRP KYN - 2315013 Thakkar-
2270452,
Dr.Deepak
Sangani-
2270247,
Dr.Ankush
Patil-
2306672,
Dr.Kailash
Choudhary-
2270664
29. TITWALA 0251-2381601-2380288 KDMC Ganesh Trust Rly. KYN
RLY.63549 2315101, 9819186836 2363788,
CUG: 9004410974, 9004345101 Bharat 63278 (Rly.)
9004412900 ULNR- Ambulance Siddhivinayak
City Police – 2381320 2720132 9850196502 Hospital
GRP KYN - 2315013 8655451866
30. KHADAVALI 0251-2370145 RLY. Fire Brigade Ganesh Rural Hospital
63550 CUG: KYN 2315101, 9819186836 – 2370222,
BIRD- 254293
9004411972 225010 Rugnalay- Dr.Gokhlani-
City Police – 2381320 2370222 9892870406
GRP KYN – 2315013 Sai Balaji
Shahapur
9850875805
31. VASIND 02527-220100 RLY. Fire Brigade Shiv Sena Vasind –

63551 BIRD 250101 9270285131 Gadge
CUG: 9004410975 KYN 2315101 Life Care Maharaj
City Police – 222100 9850875805 222000,
GRP KYN– 2315013 9226172425 222841
Jindal
220024/35
Sai Shradha
9850211758
32. ASANGAON 02257-272060 KDMC Zilla Parishad Gramin –
RLY 63552 2315101 02527-272074 02527-272074
CUG: 9004412903/ BIRD Sai Balaji Dr.Avinash
9004411961 250101 9226172425, 272445
Shahapur 272090 9850875805, Dr.Gopal –
GRP KYN – 63342(Rly) PHC 02527- 272378
220052 Dr.Ravindra
Gandhi
272441
119
No.
33. ATGAON 02527/240175 KDMC Life Care Z.P.Health
RLY. 63554 2315101 7276333666 Center 272074
CUG : 9004412904 BIRD -02522/ Sai Balaji Dr.Gopal
City Police – 272090 2250101 9226172425 Shirodkar
GRP KYN 2315013 9850875805 272210
Dr. Abhivesh
02527-272481
34. KHARDI 02527-244401 Municipal IGP Shree Center Health
RLY. 63556 244010 Hospital 244043
CUG : 9004411973 244398 9890222757 Shahapur
KSRA GRP 246590 BIRD 9270765571 Hospital
City Police 244007 250101 Sai Balaji 025274/
ASO Police 272090 9226172425 272074
Dr.Jadhav
02527-246067
35. UMARMALI 02527-203202 IGATPURI Balaji Primary Health
RLY – 63557 02553- Ambulance Centre Kasara
City Police – 246030 244010 9226172425 02527-246043
GRP RLY 63904 Shahapur Dr. M. K.
9260163216 Agrawal
02527-246079
9044304229
36. KASARA 02527-246590 Municipal, IGP Balaji KSRA 246043
RLY. 69259 02553/ Ambulance Dr. N. K.
CUG: 90044102908 244010 9226172425 Agrawal –
City Police – 246030 Shahapur 9049309229
GRP - 63904 Ambulance Dr. Kiran
9250218043
9049367936
37. IGATPURI 02553-244020, 244420 Nagar Rly. Rly. Hosp.
RLY. 69339 Parishad 69299/69228, 244152
CUG: 9004411964 244010 244152 Gramin Hos.
City Police – 244004 High Way- Sai Samiti 243604
9595601051
GRP – 69382, 244028 09096456456 9890571488 Dr.Sakha
RPF – 69251, 243008 PHC- 02553- 244385,
243604 9423176233
38. VITHALWADI 0251-2564991 ULNR – Jai Bhavani Hospital
RLY-63025 2720131 / 32 9325072648 Navjeevan
City Police – 2582009 KYN 2315101, 9922818884 2364150,
ULNR – 2706900 2317578 Thackrey 2363182
KYN - 2316386 9819681213 Mamta
9324363415
39. ULHASNAGAR RLY – 68226, 0251- ULNR – National – Hospital
Police - 2582007 253010 9422092604 Navjeevan
2720133, KYN Jai Bhavni 2364150,
2315101, 9767699548 2363182
2317578 Mamta
9324363415
Central Hosp.
0251-2705102
120
No.
40. AMBERNATH 0251-2602364 ABH (W) 0251- National – KYN- 63254
RLY. 68201, 63322 2682400, 101 9422092604 Chhaya
CUG. 9004410978 0251- Sainath – Municipal
ABH (E) 2682310 2690890(BUD) 9822213353, 2682337
ABH (W) 0251-2683310 9323095203 Chitnis
CTL- 68198 9423369671 Hos.2603243
RPF- 68195, 9004412847 Raju - 9822213353 Shobha –
2608502
Ashwini –
2603388
NGO 2605402
41. BADLAPUR 0251-2694949 101 Gramin Hosp. Dhanwantari
RLY. 63524/63054 2690890 0251 - 2910611 2690262
CUG. 9004410979 Grami Hosp. 102 Krishna -
City Police Kulgaon – (W) 9323469664 2672305
2690297/2690890 Raju - Shruti Hospital
2665927 (W) 9822213353 2690322
2677916
42. VANGANI 0251-2660932 ABH- 2682400 Govt.Hosp.- Govt.Hosp.-

RLY. 63545/68147 Kulgaon-BUD- 2661039, 2661039,
CUG. 9004412932 2690890 KJT- Dr.Kanchan
City Police-26803297 02148/221101 Talpade Hosp.
GRP - 63546 VGI- 9850223305.
9850879829 Dr.Tai Patil Pvt.-
9850223305
43. Shelu Rly-68123 As Neral As Neral As Neral
44. NERAL 02148-238424, 68546 101, National – PHC NRL
RLY. 63560,68070,68090 2690890 (BUD) 9422092604 238632,
CUG 9004412929 02192262401(K Sainath – KJT 02148 -
9004410980 HPI) 9822213353 222069
Gramin Pol Station- Lions Club - Dr.Lad
238444 9822197996,93 9960011215
GRP – 222110/68934 71240043 Dr.Karve
RPF – 63683/ Sarpanch – 238441,
68083, 238508 9822513327,95 9850098382
05322943 Dr. Dahake
9967975403,
238706
45. Jumapatti 02148-202664 0251- Lions Club PHC- 02148-
RPF – 68063,02148-238508 2690890(BUD) 9822197996,93 238632,
GRP–68934,02148-222110 02192-262401 71240043,0214 222069,
9004411979 (KHPI) 8-236636
46. Amanlodge 02148-202505, 0251- Lions Club PHC -02148-
P.S.M. 02148 - 230300 2690890(BUD) 02148-236636 230530
02192-262401 9822197996, Dr. Sachin
(KHPI) 9371240043 8806987815
47. MATHERAN 02148-230264 101, MMC 230234, Municipal
CUG. 9004410981 0251- 230343 Hospital 230530
City Police 230300 2690890(BUD)
02192-
262401(KHPI)
48. BHIVPURI 02148-225725 Khopoli 02192/ Bhagavan – Civil Hosp.
ROAD RLY. 68931 262401 9922288209 222069
CUG 9004411921
KJT GRP 68934
RPF 68932
City Police 222110
GRP - 222100
49. KARJAT 02148-204008 Khopoli 02192/ MNS Civil Hosp. KJT
RLY. 68046/24 262401 9423375969 02148/
CUG 9004410982 Badlapur- Civil Hosp. KJT 222069/70
City Police –68932,02148- 2680880 02148-222069 Deepali Hosp.
222100 Shelake Bandhu 9926623128
GRP – 68934,02148- 9767638200 Ashtavinayak
222110 Ashtavinayak 221239
02148- 221239
121
No.
50 THAKURWADI 02114-278751 INS LNL civil
RLY : 67320 02114-273073 Hospital LNL
Mob No: 9004412931 02114-273077
RLY-67286 to 88
51. Jambrung Rly – 67483, 02192- KHPI – 02192- Municipal Hosp. Govt. Hosp. KJT.
282038, 262401,256297 KHPI 02148 - 222069
City Police –KJT , 02192-263366
Ray – 68934
P&T – 0148-222110
02114-276328
52 Nagnath Rly - 67463 INS Shivaji Municipal Hosp. PHC 992194458
City Police-02114-273033 02114-284861 LNL RLY- 67286/88
RPF LNL-67370 RLY, KHPI 02192- 02114-278899 9987645476
Rly Health Unit
02114-273375 262401 27280
53 MONKEY HILL CUG – 900442928 INS Shivaji 278899
RLY – 67316,0 219-282036 02114-
284861
54. KHANDALA 02114-269464 INS Shivaji Sanjivan – Civil – 273073
RLY. 67306 02114-273033 9890023940 Jain – 269089,
CUG 9004411927 Khopoli –284861 Shradha – 9822675584,
Gramin Police STN 273036 02192- 262401 9604489844 PHC 67288/86
LNL – 273033 (Rly)LNL
RPF – 67310 0214273659 Parmar-273077
GRP 67341
City Police-02114273033
55. LONAVALA 02114-273725 INS Shivaji Municipal Hosp. Civil – 273073
RLY. 67291/97, 02114-284861 273073, Shradha Hosp.
CUG 9004410983 222282480 Parmar- 273659
GRP 67341 LNL- 273073 9096554516 Kamat Hosp.
RPF 67310 9766858740 272885
City Police - Khandelwal
02114-273033, 273534,
Rly. 67288/
68286
56. PALASDHARI 02148-220878 Khopoli 02192- Govt. Govt.

RLY. 68923 262401 Ambulance Ambulance KJT
CUG 9004412930 02192- 221799, 222069,
Gramin KJT-222100, 256297(Rasaya KJT Shiv Sena Dr.S.B. Kulkarni
City Police - ni) 223245 263679
GRP 222110
57. KHOPOLI 02192-263343 Khopoli 02192 - Mun. Hospital Dr.S.B. Kulkarni

RLY.-68954/ 67522 262401, 263336 263679,
CUG 9004411932 256297(Relianc Dr. Mohite
City Police 263333, e) 02192-269364
Khalapur 275033
58. DOCKYARD 23751931 BY 23076112/ Om Sai Rly Hospital
ROAD RLY 55658 113 9820482690 Byculla
BY Police - 23755264 23717246
J J Hospital-
23754994
St Georges-
22620242
Prince Ali -
2377800
59. REAY ROAD RLY-53107 AS COTTON AS COTTON AS COTTON
P&T - 23751891 GREEN GREEN GREEN
60. COTTON 23751518 DR FIRE Om Sai Sion Hospital
GREEN RLY 53171/5 STATION 9820482690 24076381,
Kala Chouki 24457203, 9820862372 24072737
23754128 24134200 KEM Hospital
By - 23076112 24136051
J J Hospital
23735555
PR Rly. 57206
122
No.
61. SEWRI 24105837 Sewri Fire Om Sai Warli Mumbai Port
RLY – 53041 Brigade 24385919, Trust
CUG – 9004411948 23076111, 9820482690 66567797
City Police - 24186836 23775756 JJ Hospital
23735555/237
60943
KEM Hospital
24136051/241
37517/7000
62. VADALA ROAD 24127788 Sewri Fire Om Sai Sion Hospital
RLY 62322 Brigade 24385919, 24076381 /
CUG: 9004410986 23076111, 9769171613 24092020
City Police-24184375 23086181 9820482690 KEM Hospital
GRP-62304 Dadar - 24305847 24136051,
RPF-62303 24139812
BY Rly. Hosp.
23717246
Rotunda
Nursery Home
24123225
63. KINGS CIRCLE 24021153 Sivree Sai Siddhi Sion Hospital

RLY 57910 23775756- 9892813435 24076381 /
CUG: 9004411942 Dadar - Ganesh – 24063000
City Police 24134200 9820939304 MTN RLY
24010103 Sion 24375426,
24026307 MTN- 24031376 57715 RLY
S.B. Motwani
24073273
64. GTB. NAGAR 24011502 101, BY to DR Sai K.E.M Parel
RLY 62228/38 Chembur – 9867638469 24136051
Antop Hill 25229824 24131763
24074575 Dharavi – 9867514793 Sion –
Sewri Police - 24031376 24077868 24076381
Dadar- 24092020
24134200 Rajawadi
24074539
65 CHUNA- 24051164 101 HARI OM Sion Hospital
BHATTI RLY-66750/62259 CHARITABLE 24076384
GRP-VDLR -24076384 21026290 Somaiya
Rajawadi Hospital
21025149 24090253
66. LOKMANYA 25280005 RLY CMBR 1298, C.Rly. Health
TILAK 66752,62601 25224824 Shri Laxmi Centre 66736
101
TERMINUS CUG. 9987645395 9702814100 Rajawadi –
Tilaknagar 25227293 GRP 9323175056 21025149,2511
CLA 26501420 IPF CLA 5066
26503097 Shatabdi -
GRP 66862 25564069/70
RPF. 62711
67. TILAK NAGAR 25298812 CMBR Shree Laxmi SION –
RLY-62706 25224824 9702814100 24076381,
City Police-25227293 9323175056 24063000
CMBR -25541690 Shivshakti Rajawadi –
21024467 21025149
9821133005 Inlaks -
25204180
68. CHEMBUR 25280641 CMBR Shree Laxmi MAA Hosp.
RLY 66110/66760 25224824, 9702814100 25220333/
CUG: 9004412942 101 9323175056 25220334
City Police - 100, RCF. (F.B) VIVAN - Bhandari –
25221613, 25227563 25542318 9769639785 25284288
25542375 Rajawadi –
123
21025149
No.
69. Trombay YD. RLY-66908/11,25540847 RCF Sai Baba – As per
CUG – 9004411917 25542318, 25541069 Chembur, CLA
City Police – 25541690 25542375
RPF – 66921 RLY BPCL
25533701/02
70. GOVANDI 25480107 CMBR 1298, Kailash Jeevan
RLY 66118/66122 25224824, Sairaj Hosp.
City Police – 25562172 101 9820499472 9892031631
25155640 Satabdi
Shivshakti 25564069
25154467 SION –
9870177044 24076381/
Sri Lakshmi -
9702814100
Om Sai -
9867777801 383
71. MANKHURD 25563392 CMBR Shiv Sena – Sion Hosp.
RLY 66160/161 25224824 9223803711 24076381 to
CUG. 9004411914 Deonar – 89
Sai Laxam -
TR – 25563382 25563391 9323175056 Shatabdi
Deonar - 25563381 25564069/70
Dr. Noor
Jahan
9869791376
Rajawadi –
25094149
72. VASHI 27812024 VSH Sai Sonu. NMMC Hosp.
RLY 60550/51 27660101 9821028819 27899901
CUG: 9004410959 9321028819 MGM
City Police GRP – 27822203
27820346
73. SANPADA 27751548 VSH Gaondevi NMMC Hosp.
RLY 60434 27660101 9323942791 27899901
GRP 27812696 Sai Sonu. Juinagar Rly.
Rly. 60538 9821028819 Hosp. 60255/
TUH Police - 27820346 60256
27860775
(P&T)
74. JUINAGAR 27758077 RLY 60270/71 CBD Belapur Sai Sonu MGM Hosp.
CUG: 9004411905 27572111, 9821145889 BEPR
City Police - 27702324, 27660101/ 9821028819 27570219
27702468 Nerul, 102 Vashi- NMMC Hosp.
27820346 Vashi 27660101 27899901
276601142
75. NERUL 27701390 RLY CBD Belapur 1298 Meenatai
60272/73 27572111, DY Patil Thakare
CUG: 9004411915 Vashi 27711117 27700376
City Police – 27702324 27660101 Ramesh D.Y.Patil Hosp.
27702468 Nerul Gaware - 27711117
GRP VSH 27812696 27707101 9167423466 Terana Hosp.
Nerul - 27702468 27717037
76. BELAPUR 27570514 RLY 60275 CBD Fire Om Sai MGM –
CUG 9004411900 Brigade 101, 9594159371 27570219
City Police CBD- 27572111 Suraj D.Y.Patil Hosp.
27580255 RLY-60275 8652016017, 39215999
9167279891
77. SEAWOOD 022 27869501 CBD Fire SS.7738998061 D.Y.Patil Hosp.
39215999/2771
RLY. : 60221/2 Brigade 101, Suraj 1117
27572111 8652016017, Sushrish Hosp.-
9167279891 27722506
Godavari-
9920418829
9323942791
124
No.
78. KHARGHAR 27749154 CBD Fire -- MGM –
RLY. 60214 Brigade 27570219
CBD 27580255 27570514 D.Y.Patil Hosp.
27574928 27709274
NNMC
27899901
AS KHARGAR
79. MANSAROVAR Riy 60693 AS KHARGAR 9323667282 AS KHARGAR
80. KHANDESHW 27869135 27451509/00 Vinayak MGM –
AR RLY – 60282 PNVL, 9833809603 27423405,
City Police- 27452333 27452337 Balaji Rural Hospital
GRP - 64312 New PNVL 9867213424 PNVL-
David 27453783
9820248466
81. PANVEL 27468833 RLY 64312, Municipal Muncipal
311, 310 27451500 Hosp;
CUG : 9004410966 New Panvel Lokseva 022/27453398,
City Police – 27452333 Fire Services 27465023
27451164 27452337 9833029246/ Gandhi Hosp.
Gramin – 27452444 27465023
Binayak - Purohit
9821434335 27452922
Manav Jyot CRLY H/unit
9320524445 64256/57,274
53783
82. SOMATNE 02143-205066 PNVL At PNVL Municipal
RLY 64317 27452337 Municipal PNVL-
CUG : 9004410993 Hospital 27453398
Rasayani – 27452922 Gandhi
02192-250133 Vinayak 27465023
City Police PNVL - Ambulance Patwardhan
27452333, 27452444 Service Charitable
9821434335 Hosp-
Manav Jyot 27462882
Service ONGC Hosp.
9320524445 27451069
Lokseva Rly. Hosp.
Service PNVL
9833029246 64256, 64257
Lifeline-
61567000
83. APTA 02143-205065 Rasayani – HOCL Govt. Hospital
228102, ONGC
CUG: 904411982 02192- Rasayani -27451069
Rasayani Police - 250201/ 250041 HOCL
02192-250133 250041 Reliance – Rasayani
PNVL Taluka Police 250201 02192-252195
Station 27452333 ONGC PNVL
Rly.64362 022-27453738
84. JITE 02143-202505 JSW – Muncipal Municipal
RLY 64363 02143- Hospital PEN 255899 Rly.
CUG: 9004411983 277501 02143/ Hosp. PNVL
PEN 02143/ 252066 RCF- 02141- 255899 64256/57
Vadkal 02143-269033 238067 Varad vinayak District
253428
9011807602 Hospital Alibag
02141 -
222021/
222157
Trimukh
Hospital
252195
125
No.
85. PEN 02143-282175 02143- PEN 252023, Rly. Hospital
RLY 64711/24 277501,277515 2252183 PNVL 64256/57
CUG: 9004410967 Alibag Alibag 02141/ 022-27453783
Police Station - 02141- 222021, Municipal
PEN 02143/ 222021 222157 02143-255899
252066 Trimurti Hosp. Mahajan
Vadkal 02143-269033 02143- Hospital
252115 252418
Mhatra Hosp. Trimurti
02143- Hospital
252081 02143/
252195
Ispat - 277501 Mhatre
Hospital
02143/
252081
86. KASU 02143-275536 Fire brigade Muncipal Life line
CUG: 9004411994 101 Hospital Pen Hospital PNVL
Pen 02143/ IPCL NGTN 02143/ 022-61567000
252066 02194 255899 61567044,
Wadkhal 269033 666460, Alibag 61567055
NGTN 02194- 222034 666464 02141- 9321277202
Supreme 222021 District
Factory NGTN hospital Alibag
222540 02141 –
TVSG 02141 222021,
238067 222157
Rly : 64713
87. NAGOTHANE 02194–222028 Life line Gupta Hosp. –
CUG: 9004410968 Hospital 02194-222152
City Police 02194/ 9321277202 Primary Health
222034 AMB – 02194- Unit – 02194-
222035, 222035
9321277202, Kokane
9321277206 Hospital
Nayan
9272306315 02194-223423
Rly : 64717
88. ROHA 02194 – 232348 233600 Gramin
263600 Hospital
MOB: 9004410969 Firoz – 234656
City Police – 02194- 9096674242 Wagle Nursing
234933 Mauli - Home 235079
9403318817 Jadhav
Nursing Home
233232 /
235252
89. NILJE 0251-2023677 KLMG Kalyan Kalyan Rly.
RLY 64320 022- Hospital Hosp. 95251/
CUG: 9004472588 27420138 63254 2333278
Manpada Road, Dombivli New PNVL 95251/ 63254
2470104, 9324035914 Fire station 2333278 Sai Narayan
PNVL 022-27452333 27452337 MGM Hosp.
Dr. Patil 9773464541
9870707001 9867312510
9870707002 MGM
9870707001
126
No.
90. TALOJE 022-27879553 PNVL RAF Hosp. MGM Hosp.
PANCHANAN RLY 64314 27452337 Taloja near 022-27423405
CUG: 9004410932 Municipal FB. TPND station 022-27421723
MIDC Taloja 27412333 27451500 022- Shruti Hosp.
KLMG city police - 27410710 022-27422619
27423000 27762640 Satyam -
27423439
91. KALAMBOLI 022-27422418 27420138 Anna Patil Dhanvantari
RLY. 64315/16/06 9702918318, Hosp.
CUG 9004411996 9702393288 27422021
KLMG city police - MGM Hosp.
27423000 KLMG
27423405
Sushrut Hosp.
27422619
92. DAPOLI 022-27879417 RLY PNVL Life Line Purohit Clinic
64507 27461500, Hosp. PNVL PNVL
CUG: 9004410935 27452337 022- 27452922
Taluka Police Station 61567000 Trimurti
PNVL 27452333 022- Hospital
61567044 27452818
Municipal Hosp
27458040
93. JASAI 27243156 URAN - 9773235472 JIJAMATA
CUG - 9004410971 27222138 9322891871 64462528,
RLY 64502/503 PNVL 8693820990 9869303586
City Police – 27222366, 27453337 9321932380
27222388
94. URAN 022-27222366/ AS JSLE AS JSLE AS JSLE
27222388
95. JNPT 022-27472264 AS JSLE AS JSLE AS JSLE
RLY64510/64512(GTI)/
64515(DRT)
96. MOHOPE 02143 -205019 02192- Manav Jyoti Ambani’s
RLY 68021 262401,2562 9320512445 02192-255141
City Police 27452333, 97 9769512444 PHC – 02143-
27452444 234297
97. CHOUK 02192-202315 Khopoli Ambani Govt.Hosp.
RLY 68000 02192- 02192- Chouk 02192-
CUG: 9004410933 262401 255141 273060/
Chouk Police outpost Reliance 273215
02192-273054 02192- Dhirubhai
Khalapur 275033 256297 Ambani
02192-255141
Govt. Hosp.
KJT
02148-222069
98. THAL VAI RLY 64374/73 RCF Co. RCF Hospital Civil Hospital
SHET CUG: 9004410970 02141- 02141-238080 Alibag 222021
TVSG Alibag 238067 Civil Hospital RCF Hospital
02141-222098/ 222100 Alibag 02141- 02141-238080
222021 Ext.2050,2249
18
99. BHIWANDI 02522-278102 Fire Brigade Indira Gandhi
RLY 55948 Ext.26070 101 Memorial
Hospital,Mob:97
CUG: 9004410964 Bhiwandi. 30839270
Narpoli Police Thane 262101 City - Bhiwandi.
231250, 9860266163, 226282
Central Control Room 9324899884 Mauli Hosp -
254100 278942
127
No.
City Ambulance
100 KHARBHAV 0252-2296535 Fire Brigade Bhiwandi Indira Gandhi
RLY :64050 Station 9860266163 Memorial
CUG : 9004412940 Bhiwandi. 9324899884 Hospital,
Narpoli Police Thane, 02522- Bhiwandi.
0252-231250 234101, 02522-
Taluka Police Station 02522- 226282.
02522 - 251250 250101
City
9860266163
101 KAMAN ROAD 0250-2021714 Manikpur Indira Gandhi Ahirkar

RLY 55949/64030 Vasai -0250- Memorial Hospital,
CUG: 9004412939 2464811, Hospital, 02522-238550
PHC –
Manikpur Police Station M.N.P. BIRD Bhiwandi. 9028697541
0250-2332110, 02522-250101 02522-
Kendriya Police 254152 IGM- BIRD
Niyantran Kaksha – City BIRD - 02522-254152
0250-254100 9860266163
102 AIROLI 022-27790050 27606600 Airoli Thane Civil
RLY – 60908 Ambulance 254721541
27692269 Life Line -
Red swasktik
Rabale Police Station – Society 27792451
27692455 9224245709
103 RABALE 022-22904752 Sai Sonu Bhanusali

RLY. 60872 27796600 9920262555 - 27691681
City Police – 9920322294 Civil TNA
022-27692455 25332791
104 GHANSOLI 27864645 27660101, Gaondevi PHC – VSH
RLY.61243 9323942791, 27899901/02
City Police 9920418829 Dr. Sudarshan
27606162 27542912
105 KOPAR 022-27542560 Kopar Belapur Clinic
KHAIRANE RLY 60278 khairane 27571010 27546149,
CUG : 9004412941 101/102 Sai Sonu 27540404
Vashi 9821028819 Sai Sandeep
39205600/631/
27660101/ Gaon Devi 700
Sector-3 KHPN - 102 9920418829
27550777 Pauna
27780207/8
106 TURBHE 27865602 Vashi Sai Sonu Navi Mumbai
RLY 60277 27660101 9821028819/ M.C. Hosp.
CUG: 9004412958 Belapur 9321028819 27899901/02
Vashi Police Station 27572111 Rly. 60255
27820346 MGM Vashi
Turbhe 27672375 27822203
128
2. Relief Commissioner
I. STATE LEVEL RELIEF COMMISSIONERS MAHARASHTRA
Phone Numbers :
Office : 022-22025274
Residence : 022-22016818
Fax No. : 022-22828169
Mobile No. : 9967911191
II. TELEPHONE NOS. OF SENIOR OFFICERS OF MAHARASHTRA GOVT.
Sr. Designation Tel. Nos. Tel. Nos. Mobile Nos.

No (Office) (Residence)
1. Chief Secretary 22028762/ 22028135 982118083
22025042
2. Principal Secy. (Law & order) 22027272 22875562
3. Addl. Chief Secy. (Home) 22188164 22842333 9987467823

24301410
4. Secy.(Rehabilitation) & Relief 22025274 22016818 9967911191
5. Principal Secy. (Public Health) 22617388 22850746 7506198853
6. Director General of Police 22026672 9870581600 9870561600

22822631 23678820
7. Commandant General Home Guard & 22022246 -- Fax :
Director Civil Defence,Maharashtra 22614092
8. Addl.DG/GRP/ Maharashtra Fax-22051914 22016988 9821819000
(Railway) 22032303
9. Municipal Commissioner/ Mumbai 22620525 23517171 9167001100
10. Commissioner of Police/Mumbai 9820000860
22620826
III. DISTRICT LEVEL RELIEF COMMISSIONERS
(a) District Collectors
S. No. District STD Code District Collectors Mobile Nos.

Office Resi.
1. Mumbai 022 22662440 22664232 9821050111
2. Thane 022 25344041 25329191 9869250903
3. Raigad 02141 222001 222002 9819711560
4. Pune 020 26114949 26361818 9420490003
5. Nashik 0253 2578500 2578600 7350361111
(b) Commissioner/Superintendent of Police
S. No. District STD Code Superintendent of Police Mobile Nos.

Office Resi.
1. Mumbai 022 22620826 23638858 9820280373
2. Thane 022 25344499 23626524 9821209274
3. Raigarh 02141 222093 222008
4. Pune 020 26125396 2633069 9821057550
5 Nashik 0253 2305200 2305203 8888835900
129
3. IMPORTANT TELEPHONE NOS. OF HQ. INTIGRATED DEFENCE STAFF AT NEW DELHI
(a) FOR SEEKING SUPPORT IN CASE OF RAILWAY DISASTER :
Sr. Designation Office Residence

No.
1. Director (Operational 011-23017897 011-25686071
Logistics)/HQ Integrated 09312319011
Defence Staff New Delhi
2. NAVAL HQ (Enquiry) Delhi 011-23014167
3. Duty Officer (Maritime 022-22611730
Operation Center) HQ-WNC
Mumbai
4 Air Force Exchange 23714982
22663030/22664949
5 Naval Exchange 22751097/22
6 Military Exchange Coast 22157257, 22155108

Guard/GOCNCM&G Area
Army
(b) OTHER AIRLINES
1. Deccan Chartered Ltd. 022-26611601 --

Hanger No.8 Juhu 26611602
Aerodrome Mumbai -49.
2. Executive Airways Pvt. Ltd. 022-26193000 --
Malkani Chambers, Off Nehru 26163430
Road, Near Domestic Airport,
Vileparle (E) Mumbai
4 (a) Important Telephone Numbers of Oil Companies For Seeking Help in Fire Cases
S.No. Designation Office/Mobile Residence
1. HPCL Chief Manager 022-2554599 / 9769026290 022-

Marketing
022-26400777 / 9820988187
2. IOC Operator 24814540/24814255 9702491626
9987775220
3. GM Operation IOC 022-26447282/9833853879 8082222826
9833069880
4. BPCL Ballard Pier 022-22713000/22712263 Fax-22713874
22714000
5. MAHUL (CHEMBUR) 022-25533999 / 25533888 022-25542970
6. SEWRI 022-24176300 022-24128437

022-24123641 / 24123642 Fax-22146217
7. MAKER TOWER 022-22175000 FaX - 22161703
8. MATERIAL DEPT. 022-22176000 / 24176300 --
9. HP (BYCULLA) 022-23076607 / 23053763 022-23008674 /

Hot Line – 230456, 8888 23094254
130
(b) Important Telephone Numbers of Fire and Safety Officers
S.No. Designation Office Mobile

1. BPCL 022-25533704 9833939115
2. HPCL 022-25545991
3. IOCL 022-26447000 Ext. 7282 --
4. RCF 022-25522222 9967827602
5. BARC 022-25592954 9757090719

6. Tata Power 67172541, 67175555, 9223550631
67172724,
5. INDIA METEROLOGICAL DEPARTMENT – COLABA
Designation Office Fax Res.
Dy. Director General 002-22150517 022-22150517 9820330996

Meteorology
Director 022-22150982 022-22154098 9167331299
Director 022-22150405 / 022-22150431/ 9769731189

22184937/ 22160824/
Director 22154285/ 22153823
22151989
6. TELEPHONE NUMBERS OF NATIONAL DISASTER RESPONSE

FORCE (NDRF) TALEGAON, PUNE.
Ref : Railway Board’s Letter No.2003/Safety (DM)/6/3 dated 13.06.08.

As per Disaster Management Act 2005, various Ministries and departments under Government of India,
should join hands for mutual assistance in case of a disaster. Assistance from local Government and non-
government agencies is invariably required by the Railway Administration for prompt relief and rescue
operation in case of disasters affecting railways. Assistance of NDRF could be of great help to the Railways
in major railway disasters.
For requisitioning NDRF in times of Disaster, the Zonal Railways/Divisions have to approach Railway Board
who will request NDMA to direct the NDRF Battalions to proceed to site. (Ref Rly Bd Letter No 2003/Safety
(DM)/6/3 Dt 09/11/09.)
Details of NDRF battalions in Maharashtra state is as under:
NDRF STD Telephone Telefax Cell No. & E-mail

Designation battali Code Address address
on Office Resi.
Fax
Commandant 05 Bn. 02114 231509 -- 02114- 09423506765 5bnndrf@
CRPF 231245 231509 PO-Vishnupuri, gmail.com
(NDRF) (Control Talegaon, Pune,
No.) Maharashtra-
410507
131
7. Important Telephone Numbers of Local Civil and Police Authorities
(A) MUMBAI DISTRICT
S.No Designation Office Mobile Residence

1 Collector 22662440 9821050111
2 Dy. Collector 22670656 9867798001 -
(i) IMPORTANT TELEPHONE NUMBERS OF MUMBAI DISASTER MANAGEMENT PLAN
S.No Designation Office Mobile

1. Commissioner of Police 22620826 9820280373
2. Commissioner MCGM 22620525 9167001100
3. Addl. Commissioner/ Proj MCGM 22623004 9867178552
4. Addl. Commissioner MCGM (City) 22620809 9823066056

Fax- 22624283
5. Addl. Commissioner 22620433 9867709111
West suburban -MCGM Ext. 2337/30
6. Addl. Commissioner 22620149 9765481729
East suburban -MCGM Fax - 22625035
7. Chief Officer DMP/BMC, Control 22694727 9820702525
Room. Ext 22694725,
22704403
Fax-22694719
8. Chief Fire Officer 24153027 9930464808/
9820272531
9. Mumbai’s Disaster Management 1916, 022- -
61234000
Helpline 22694725/27
10. Controller 25322755 9892098535
11. BEST 22856262,22873961 9920876007
12. GRP Control (Byculla) 23759283, -

23759201
13 Fire Brigade- 101, 23076111 -
23085991/2/3/4
14 Bomb Disposal Squads 22080501 -
15 Director/BARC 25592988, 9819444210
25505300 9757000243
16 Chief Medical Superitendent 26406786
17 Civil Aviation Security 28385353,283843
43, 28386363
18 Police Central Exchage 22620111
19 Dog Squads 24691725
(ii) CONTROL ROOMS OF MUMBAI DISASTER MANAGEMENT PLAN
Telephone No. Fax No.

Mantralaya Control 22027990 /22854168, 22023039
22023266 ,(1077 – Help line)
Mumbai Police Control 100
D. G. Control 22026672 / 22822631 22026566
Mumbai Police Head Qtr. (C.P) 22625020 / 22621983 / 22633319
22651855 / 22641440 /
22623053
South Div. 23089855/23080023/23070505 23080024
Central Div. 23750909 / 23782636 / 23719267
23720505
M.C.G.M. Control Rooms 1916/22704403 22694719
132
Telephone No.
Fax No.
Disaster Management Control 22704403 / 22694725 / 22694719
rooms 22694727
Disaster Help Line (MCGM
EOC)
Fire Brigade Control Room 101
Fire Station (Brigade) 101 23076111- 12- 13 23085993
Drainage Control
(Sewerage Control)
Babula Tank Drainage (City) 23738948 / 23717261 / 23730316
23718363 / 23738948
Dadar Drainage SWD 24224556 24211225
Dadar Strom Water Drainage 24327674
Varsova Drainage (Western) Off : 26368650 / 53, 26368654
Control Room 26368651-52
Direct : 26368654
Ghatkoper Drainage (Eastern) 25220348 / 25220390 / 25222780
25220347
BEST Control
Electric House 22856262 / 22799591-92 22851244
Transport Wadala 24137937/ 24143611/ 24146532
24146533
Electric Supply (Dadar) 24147728 / 24124242 /
24124993/ 24146262
Home Guard Control
Head Office 22842423 22856435
Div. No. 1 Cross Maidan 22035869
Mumbai
Div. No. 2 Jacob Circle 23098777 / 23085123 /
23085122
Div. No. 3 Jawaar Road, (H) 25616394 / 25615911
Mulund (W) (F) 26504555 (G) 25127498
Civil Defence Control
Head Office Control 25322755 22842800
Greater Mumbai
Div. No. 1 Shivaji Market 22611910 / 22611928
Div. No. 2 Jacob Circle 23098777 / 23085123-5122
Div. No. 3 Mulund 25615911 / 25615269
Div. No. 4 Andheri Fire Station 26206791-92
Addl. Controller of Civil 22614092/22610088
Defence
Konkan Division Control
Div. Commissioner 27571324/27571517 27571516
Collector (City) 22662440 / 22670656 22664232
Collector (Subs) 26556799/26557807 26556805
Collector (Thane) 25344041 / 25345130 25349200
Municipal Commissioner, 25331590 / 25336523 (P) 25364779
Thane
Mayor, Thane 25336212 / 25336214 25336215
Municipal Commissioner New 27577070 / 27571095(P) 27573785
Mumbai
Municipal Commissioner, 0251-2204065 / 2207790 0251-2205858
Kalyan
M.S.E.B. Control
M.S.E.B. (Bandra) 26472131 26476749
M.S.E.B.(Bhandup) 25663408 25643990
M.S.E.B.(Mulund – West) 25686666/25653408
M.S.E.B. (Mulund – East) 21636945
133
Telephone No Fax No.
Central Government Indian Meteorological (I.M.D.)
Meteorological Department 22150431 22160824
Director 22150405 22160824
Dy. Director 22150517
Western Railway
Churchgate (Control) 22017420 / 22084287 22017420
Central Railway
C.S.T. (Control) 22622685
Konkan Railway
Control Room 27579969 27572420
Railway Police
Central Railway C.S.T. (Police 22620173 /26261695
Station)
Western Railway Mumbai 23070197
Central
Defence Services Air Force
Air Force Exchange 23714982 / 23714963 23714982
Air Force (Enquiry) 23714982
F.D.C. Merry Time Air 22053057 / 22053058 22054403
Operation
Navy
Naval Exchange 22663030 / 22664949
Western Naval Command 22150290 / 22150410
Army
Military Exchange Cost Guard 22151701/ 22157257
G.O.C.M.G. & G. Area Army 22151701 / 22157105 22157154 / 22152221
Airport
Indian Airlines Enquiry 26829328
Air India Enquiry 28318097 / 28318033
Air India 28318888
Meriline Operation 22664727 / 22751160 Mob.: 9820303927
22752009 / 22751920
22703743
INS Shivaji Lonavala 02114-284304 / 284862 to 67 02114-284701
----------------------
134
(B) THANE DISTRICT
(i) Telephone Numbers of Sr. Officers of Thane District.

Sr.No. Name & Designation Telephone (O) Res. & Mobile
1 Divisional Commissioner, 022-27571324 22831086
Konkan Division 27571517 (Mob)8108533333
2 Collector & District Magistrate 022-25344041,25345130 25329191

Thane 9869250903
3 Chief Executive Officer - Zilla 022-25332796 25329674

Parishad, Thane
4 Disaster Control Room 022-25381886 / 25301740
Divisional Office, Collector, Toll free- 1077
Thane. Fax 022-25349200 /
27578330
(ii) Important Telephone Numbers of Thane Collectorate

THANE COLLECTORATE
Sr.No. Name & Desgnation Telephone (O)
1 Additional Collector, Thane Headquarter - Jawhar, 02520-222488,
Collector Office Thane. 9819654552 (Mob)
2 Resident Deputy Collector, Thane 022-25345130, / 9967436011
(Mob)
3 Additional Resident Deputy Collector, Thane – Jawhar 02520-222487, / 9423049213
(Mob)
4 District Informatics Officer MIC 022-25363666
5 District Rehabilitation Officer 022-25340893
6 Deputy Controller Civil Defence 022-25342288
(iii) Telephone Numbers of Sub Divisional Officers and Tahsildars
Sr.No. Designation Office Phone No. Mob. No./Res.

1 Sub Divisional Officer,Thane 022-25345110
2 Tahsildar Thane 022-25331164 9870706750
3 Tahsildar Kalyan 0251-2315124 8898981818
4 Tahsildar Murbad 02524-222225 9923339878
5 Sub Divisional Officer - Ulhasnagar 0251-2568685
6 Tahsildar Ulhasnagar 0251-2530568 9503029000
7 Tahsildar Ambernath 0251-2688000 9890040300
8 Sub Divisional Officer - Bhiwandi 02522-254453
9 Tahsildar Bhiwandi 02522- 257353/ 250568 9604191177
10 Tahsildar Shahapur 02527-272068 8390665888
11 Tahsildar Vasai 0250-2322007
(iv) Important Telephone Numbers of Police Officers of Thane District.

Designation Telephone (O)
Director General of Police 022-22020631/22026672
Inspector General of Police 022-27571550
Commissioner of Police, Thane 022-25442121
Commissioner of Police, Navi Mumbai 022-27574929
Superintendent of Police 022-25343027
Additional Superintendent of Police 022-25343150
Deputy Suprintendent of Police (Home) 022-25362020
135
Thane City Control 022-25442121
Police Control Room, Thane 022-25342784
Thane Railway Police 022-25361318
(v) Telephone Numbers of Municipal Commissioner of Thane District.
Municipal Commissioners
Corporation Telephone (O) Mob. No./Res.No.
Thane Municipal Commissioner 022-25336529, 022-25336215 (R)
25336523
Navi Mumbai Municipal Commissioner 022-27571095 7738692222
022-27710170 (R)
Ulhasnagr Municipal Commissioner 0251-2720105/2720116 9322288770
Bhiwadi-Nizampur Municipal Corporation 02522-253951 / 02522-222144 (R)
255314/15 9763990099
Kalyan-Dombivali Commissioner 0251- 2206205 to 7 0251-2203621 (R)
9967440222
(vi) Mobile Service Provider in Mumbai
Name & Service Providers Helpline

Airtel 42646461
BPL
Vodafone 9820018977
Idea 9594004000
MTNL 24301080
Reliance 022-30333333
Tata Indicom 022-56526400
MTNL (Garud) 022-20542198
-----------------
136
(c) RAIGAD DISTRICT
(i) Telephone Numbers of Raigad District Collectorate
Sr. Officer Designation Office Phone Res. Phone Mob.No.

No.
1 District Collector & (02141) (02141) 222002 9819711560
District Magistrate, Raigad 222001
2 Adl. District Collector, Raigad (02141) (02141) 222393 9763743447
222086
3 Resident Dy. Collector & (02141) (02141) 222298 9527413771
Adl. District Magistrate, Raigad 222081
4 District Rehabilitation Officer (02141) (02141) 222264
222267
5 Disaster Management Control, Raigad (02141)
222118
(ii) Telephone Numbers of District Level Officers
1 Executive Engineer, Public Works (02141) 222084 (02141)

Department, Alibag 222080
2 Civil Surgeon (02141) 222667 (02141)
222017
3 District Information Officer (02141) 222019 (02141)
281958
4 Enquiry, Head Post Office, Alibag (02141) 222228
5 Superintendent, Head Post Office, Alibag (02141)
221247/227899
7 Manager, S.T. Depot, Alibag (02141) 220074
8 Enquiry, S.T. Depot, Alibag (02141) 222006
(iii) Telephone Numbers of SDOs & Tahasildars
1 Sub-Divisional Officer, Alibag (02141) (02141)224997

224434
2 Sub-Divisional Officer, Panvel (022) 9769538116,
27452328 (022) 27452391
3 Sub-Divisional Officer, Managaon (02140) (02140) 263300 263141 (on
263141 8888842212 Demand)
4 Sub-Divisional Officer, Mahad (02145) (02145) 222146 9970201590
222136
TAHASILDARS
1 Tahasildar, Alibag (02141) 222054 (02141) 222480

2 Tahasildar, Pen (02143) 252036 (02143) 252256
3 Tahasildar, Murud (02144) 274026 (02144) 274084 9260320820
4 Tahasildar, Panvel (022) 27452399 (022) 27452289
5 Tahasildar, Uran (022) 27222352 (022) 27224840 9773012011
6 Tahasildar, Karjat (02148) 222037 (02148) 222174 9322152781
7 Tahasildar, Khalapur (02192) 275048 (02192) 275008
8 Tahasildar, Mangaon (02140) 262632 (02140) 263049
9 Tahasildar, Roha (02194) 242202 (02194) 243928
10 Tahasildar, Sudhagad (02142) 242238 (02142) 244256
137
11 Tahasildar, Tala (02140) 269317 (02140) 269324
12 Superintendent (02148) 230294
Matheran
13 Tahasildar, Mahad (02145) 222142 (02145) 222335 9975655375
14 Tahasildar, Mhasala (02149) 232224 (02149) 232316
(iv) Telephone Numbers of Police Department
1 District Superintendent of Police, (02141) 222093 (02141) 222008 9820758515,

Raigad
2 Adl, S.P., Raigad (02140) 228530 (02141) 228531 9552552170
3 Home Dy. S.P., Raigad (02141) 222007 (02141) 222091 9011174699

4 Police Control Room (02141) 222100
5 Police Head Quarter Office (02141) 222053
6 S.D.P.O., Alibag (02141) 222329 (02141) 226323
7 S.D.P.O., PEN (02143) 257229 (02141) 222091
8 S.D.P.O., Panvel (022) 27452215 (022) 27452089
9 S.D.P.O., Khalapur (02192) 275295 (02192) 269050
10 S.D.P.O., Karjat (02148) 222733, (02148) 220100 8888958434
269050
11 S.D.P.O., Roha (02194) 264720 9673610100
---------------------
138
8. List of Police Stations with Telephone Numbers.
Sr. Station RPF GRP City Police

No.
1 CSTM 55762, 22697322 55771/3, 22620173 22620759
2 MASJID 55672, 22697322 23473333
3 SANDHURST ROAD 55672, 22697322 23753676
4 BYCULLA 52106/7 23755264
5 CHINCHPOKLI 52106/7 52135, 23036189 23754128, 23715863,
23719808, 23748991
6 CURREY ROAD 52106/7 --
7 PAREL 57303/4 24144220, 24185637,
24181759
8 DADAR 57303/4, 24136709 57305, 24110694 24181759, 24185637,
24301403
9 MATUNGA 57716/17 57904, 24180694 24140909
10 SION 66611 57305 24026307, 24031376
11 KURLA 66786/7, 26503097 66862, 26500712 25224647
12 VIDYAVIHAR 66786/7, 26503097 66862, 26500712 25113256, 25113076
13 GHATKOPAR 66786/7, 26503097 66027 25153543,
14 VIKHROLI 66786/7, 26503097 25786518,25782240
15 KANJURMARG 66786/7, 26503097 66862, 26500712 25786518
16 BHANDUP 61234 66862, 26500712, 25952171
9930032495
17 NAHUR 66786 66862, 26500712 25641301, 25952171
18 MULUND 61324/25649701 61332 25689844, 25684535
19 THANE 61191/92/90 61178, 25331318 25423300, 25331416
25379312
20 KALWA 61191/61192 61178, 25361318 25347233
21 MUMBRA 63446/61575 61178 25462355
22 DIVA 63634 61178 25462355, 25468315
23 KOPAR 63631,63343(DI), 63354 (DI) 0251-2860100/
63634 (DIVA) 2480102
24 DOMBIVLI 63343 63354, 0251-2860100/
0251-2496484 2480102
25 THAKURLI 63343 63354, 0251-2860100/
0251-2496484 2480102
26 KALYAN 63344, 63539 63342 0251-2314800,
0251-2311635 0251-2315013 2319647
NORTH EAST SECTION
27 SHAHAD 63344 63342, 2315013 0251-2706900,
28 AMBIVLI 63344 63340/41/42, 0251-2270314
2315013
29 TITWALA 69680 63342, 2315013 0251-2381320
30 KHADAVLI 69680, 63589 63341, 0251-2381320
0251-2315013
31 VASIND 69680, 63589 63341, 02527-222100
0251-2315013
32 ASANGAON 69680, 63589 63342 02527-272090
33 ATGAON 63907 63342 02527-272090,
34 THANSIT 63903 63905 02527-244007 (KE)

35 KHARDI 63907,246660 63904 02527-244007
36 KASARA 63907 63904 02527-246030
37 TGR-I 69215/275 69382 02553-244004
38 TGR-II 69215 69382, 02553-244004
02553-244028
39 TGR-III 69215 69382 02553-246030
40 IGATPURI 69215/275 69382, 02553-244004
243008 02553-244028
139
SOUTH EAST SECTION
41 VITHALWADI 63342 0251-2706900,
2582009
42 ULHASNAGAR 63342 0251-2582007
43 AMBERNATH 63590 63342 0251-2683310
44 BADLAPUR 63590 63342 0251-2665927(W),

2690297 (E)
45 VANGNI 68932 68934 0251-2690297,
46 SHELU 68932 68934, 02148-238444

02148-222110
47 NERAL 63683 68934,222110 02148-238444
9004442834
48 BHIVPURI ROAD 68933 68934,222110 02148-222100
49 KARJAT 68950 68934,222110 02148-222100
50 PALASDHARI 68932, 61310 02148-222110 02148-222100
51 JAMRUNG CBN(JBC) 68932, 67310 68934,67311 02148-222100
52 THAKURWADI 67310 67341 02114-273036
53 MONKEY HILL 67310 67341 02114-273033
54 KHANDALA 67310 25379312 67341 02114-273033
55 LONAVLA 67310 67311 67311 02114-273036
56 NAGNATH CBN 67310 67341 02114-273033
57 KHOPOLI 68932 68934 021924-263333
58 MOHAPE 68932 64230 022-27452444/333
59 CHOUK 68932 64230,68934 02192-273054
60 TURBHE 60266 ,27346361 60538 022-27672375
61 KOPARKHAIRNE 60266 60538 022-27550777
62 GHANSOLI 60266 60538 022-27550777
63 RABALE 60266 60538 022-27692455
64 AIROLI 60266 61178 (TNA) 022-27692455
65 MATHERAN 68083 (NRL) 68934 02148-230300
9004442834
HARBOUR LINE
66 DOCKYARD ROAD 62303 62304, 24164688 23756264
67 COTTON GREEN 62303 (VDLR) 62304, 24164688 23754128
68 VADALA ROAD 62303 62304, 24164688 24184375, 24186836,
69 KINGS CIRCLE 62303 62306 24010103

70 GTB NAGAR 62303, 24186789 62304, 24164688 24074575,
71 CHUNABHATTI 62303, 24186789 62304, 24164688 24076384/85/86
72 SEWRI 62303 62304, 24164688 24186836, 65567261
73 TILAKNAGAR 62711/12, 62709 62710 25227293,
74 CHEMBUR 66174 66932 25221613/7563

75 GOVANDI 66174 60538 25562172
76 MANKHURD 66174 60538 255633821
77 VASHI 66174 60538 27820346
78 SANPADA 66174 60538 27820346
79 JUINAGAR 66174 60538 27702324/2468
80 NERUL 66174 60538, 60238 27702468, 27702324
81 SEAWOOD 66174 60538 27702468, 27702468
82 BELAPUR 66174 64230 27580255
83 KHARGAR 66174 64230 27580255
84 MANSAROVAR 64277 To 79 64230 27580255
85 KHANDESHWAR 64277 To 79 64230 27452333
86 PANVEL 64277 To 79-2748346 64230, 27467122 27452333, 27452444
87 SOMATNE 64277 To 79 -- 27452444
88 APTA 64277 To 79 -- 02192-250133,
27452333
89 JITE 64275 To 79 -- 02143-252066,269033
90 PEN 64318 -- 02143-252066
91 KASU 9004442840 -- 02143-269033

64275 To 79
140
92 NAGOTHANE 9004442840 -- 02194-222034
64275 To 79
93 ROHE 64275 To 79 -- 02194-234933
9004442840
94 KALAMBOLI 64279 022-27423000
95 TALOJE PACHANAND 64277 27412333, 27423000,
27452444
96 NILJE 63634, 0251-2470104
0251-6763634
97 DCC 63634 0251-2860100
98 ULHAS BRIDGE 63634 63354 02522-231250
CABIN
99 BHIWANDI ROAD 63634, 9004410729 63354 02522-231250
100 KHARBHAV 63634, 55755, 022 - 63354, 55787, 022- 02522-231250, 251250
226020800 23759283, 0251-
2496484
101 KAMAN ROAD 63634 63354 0250-2332110
9. List of Fire Brigade with Telephone Numbers
CSTM TO BYCULLA
Sr. No. Address of the Fire Brigade Telephone No.

1. Fire Brigade, Mumbai CST /FORT 22611942/ 101
2. Byculla Fire Brigade, Byculla. 23076111/23076112/101
DOCKYARD ROAD TO CHUNABHATTI (Harbour Line)

3. Byculla Fire Brigade, Byculla. 23076111/23076112/101
4. Dadar Fire Brigade, Dadar. 24134200/24457203
BYCULLA TO DADAR

5. Byculla Fire Brigade, Byculla. 23076111/23076112,
101
DADAR TO KURLA

8. Dharavi Fire Brigade, Dharavi. 24077868
9. Chembur Fire Station Near Basant Cinema, Chembur. 25224824
KURLA TO PANVEL (Harbour Line) Inc. Trombay Yard & KURLA PASSENGER TERMINUS

11. Fire Brigade, Chembur Naka, (BMC), Trombay. 25224824, 101
12. Fire Brigade, R.C.F. Company, Trombay. 25542318

25542375
13. Fire Brigade, B.P.C.L. Company, Trombay. 25533701/ 25533702/
25533704
14. Railway Station Vashi, Fire Control 27812011
15. Vashi Fire Station, Vashi. 27660101, 101
16. Fire Brigade, Belapur. 27572111
KURLA TO THANE
18. Vikhroli Fire Brigade, Pump Khana, 25170730, 101
Between Vikhroli & Ghatkopar Stations.
141
19. Mulund Fire Brigade, Near Deep Mandir Talkies, 25687637
LBS Marg, Mulund
20. Thane Control, Jawahar Baug 25341600, 101
21. Fire Brigade, Wagle Estate Thane 25833285,30930351,

9821238703
DIWA TO ROHA

22. CBD Belapur 27572111
23. Fire Brigade, Sector-3, Kalamboli. 27420138
24. Fire Brigade, Nagar-Pallika, Panvel. 27452953 / 27461500
25. Fire Brigade, CIDCO, New – Panvel. 27452337
26. Fire Brigade, Ali Baug 02141-222015
27. Fire Brigade, TVSG Factory. 02141-238067
28. Central Fire Service, IPCL, Nagothane. 02194-668001
02194-668010
29. Fire brigade Station, Dahatav, Rohe Road. 02194-263600,
02194-263300
DOMBIVLI TO VASAI ROAD

30. Fire Brigade, Dombivli 0251-2470357
31. Fire Brigade, Kaman 02522-234101
32. Fire Brigade, Bhiwandi 02522-234101
33. Fire Brigade, Kharbao 02522-234101
THANE TO KALYAN

34. Mumbra Fire Service Station, Mumbra 100 / 25462424/ 25456001
35. Manpada Fire Service Station, Dombivli (East) 0251-2400447
36. Fire Brigade, Near Chhaya Talkies, Kalyan. 0251-2530100 /100,
Kalyan Municipal Adharwadi 0251-2315101
KALYAN TO LONAVLA

37. Fire Brigade, Ulhasnagar-3. 0251-103, 0251-2720132
38. KBMC Fire Brigade Station, Badlapur. 0251-2690890
39. Fire Brigade, Near Municipal City Bus Depot, Khopoli. 02192-262401
40. I.N.S. Shivaji, Lonavla. 02114-84861
41. Fire Brigade, LNL Municipal Office, Lonavla Bazaar 02114-273763
KALYAN TO IGATPURI

42. Fire Brigade, Near Chhaya Talkies, Kalyan. 0251-100,
0251-2530100,
0251-2375101
43. Fire Brigade, Ulhasnagar-3. 0251-103,
0251-2720132
44. Fire Brigade, at Bhivandi (For Khadavli, Vasind, Asangaon 02257-234101,
Station) 02257-250101
02257-254593
02257/2315101
45. Fire Bridge available at Nagar Parishad, Igatpuri 02553-244010,
High Way Help line, IGP 09096456456
46. Fire Brigade, Nasik. 0253-2590871,
2509766,2461379
142
10. INFORMATION OF HOSPITALS WITH TELEPHONE NUMBERS CLOSEST TO THE INDICATED
STATION :
Name of Hospitals / Sta Tel., Mob. E-Mail

Sr. Station Doctor tus Kms Beds Amb. Fax No.
CSTM-KYN SECTION
Bombay Hospital New
2 022-22067676
1 CSTM Marine Lines Near Liberty Pvt. 701 Yes
kms Fax. 022-22208087
Cinema Mumbai-1
6
2 CSTM Ashwine Hospital Govt 825 Yes 022-22151666
Kms
3 CSTM St. George Hospital behind Govt 1/2 467 Yes 022-22620242 to
GPO. Mumbai kms 46, 22620344
022-
4 CSTM G.T. Hospital, Dhobi Talao, BMC 1.5k 521 Yes 22621464/65/66/
Tilak Rd. Mumbai ms 67, 22630553
022-22611654,
5 CSTM Camma & Albless Hosp. Govt 1km 505 Yes 022-22611871,
Mahapalika Marg Mumbai s 22620288/390
9987645051
6 CSTM Rly Health Unit Rly NO NO
(Rly No 55501)
1.5km
s 022-22620242 to
7 Masjid St.Georg Hospital 46, 22620344
Stat
022-23735555,
Sandust J.J.Hospital (Sir JJ Group of e 1
8 1400 Yes 022-23739400
Rd/Byculla hospital Med. College) Govt km
(Blood Bnak)
.
Masina Hospital, Sant.
1 022-23714889
9 Byculla Savata Marg, Byculla Pvt. 320 NO
km 022-23714890
Mumbai 2
022-23717246,
1/4
10 Byculla Dr. B.A.M.Hospital Rly. 350 Yes 022-23717247,
Km
022-23755555
Byculla/ Jagjivan Ram Hospital Near
1/4 022-23017860-59,
11 Mumbai Maratha Mandir Cinema, Rly 350 Yes
Km 43224/3
Central Mumbai Central
Byculla/ Nair Hospital, Near Maratha
1/4 022-23081490
12 Mumbai Mandir Cinema Mumbai BMC 1229 Yes
km 022-23027000
Central Central
Kasturba Hospital CHG,
1/2 022-23083901
13 Chinchpokli Arthur Road, Mumbai 400 BMC 515 Yes
kms 022-23004323/6
011
C.Rl 1
14 Parel Parel Health Unit - - 9987645445
y km
1 022-24136051/
15 Parel (E) K.E.M. Hospital Parel (E) BMC 1800 Yes
KM 022-24107000
2 022-24140769
16 Parel (E) Mahatama Gandhi Hospital ESIS 750 Yes
kms 022-24132581/82
022-24146963/
Wadia Hospital. Parel, Trus 1 24110716
17 Parel (E) Mumbai t km 650 Yes 022-24146964 to69
022-24129786/87
Tata Hospital Parel (Cancer Trus 1 022-24146750,
18 Parel (E) 600 Yes
Hospital) Mumbai t km 022-24177000
143
Sr. Station Name of Hospitals / Stat Kms Beds Amb. Tel., Mob. E-Mail
Doctor us Fax No.
Dhanwantary Hosp. &
Research Center, Dr. 1/2 022-24305664,
19 Dadar D.L.Vaidya Road Shivaji Pvt. kms 51 Yes 022-24304082
Park Dadar (W)
Dadar,MTN,sio Sushrusha Hosp. Dadar Co- 2 022-24449161,
20 n,kingcircle 130 Yes
(W) Op kms 022-24449162
C.Rl 1 57715 (RLY)
21 MTN-HU Matunga Health Unit - -
y km 9987645448
Matunga,sion, P.D.Hinduja Hosp. Veer 1 022-24451515,
22 Kingcircle Pvt. 330 Yes
Savarkar Marg, Mahim km 022-24449199
1 022-24092020
23 Sion Lokmanya Tilak Hosp. Sion BMC 1410 Yes
km 022-24076381/2/3
Rly- 66736/37
C.Rl 1
24 Kurla Health Unit Kurla - - 9987645464
y km
022-25228474
3
Kms
from
R.B.Bhabha Hospital Kurla CLA 022-26500241,
25 Kurla (W) (W) BMC 5 300 Yes 022-26500144
Kms
from
VVH
Arpan Nursing Home &
1 022-26501196
26 Kurla (W) ICCU, Apana Arcade CST Pvt.
km 022-26509858
Rd, CLA (W) Mumbai
3
Kms
022-21025149,53
VVH Rajawadi Hosp. bet. from
022-25044149,
27 Ghatkopa Vidyaviihar Ghatkopar BMC GC 5 580 Yes
Station Kms 022-25115066/70
from
VVH
Hindu Sabha
VVH Hosp. 022-21025149
Trus 1/2
28 Ghatkopar Shradhanand Rd, Opp GC. 130 Yes
t Km
Stn.
K.M.T.Phule 022-25782283,
1
29 Vikhroli Mun.Gen.Hosp.Kannamwar Govt 150 Yes 022-25782256,
Km
Nagar VK 022-25783940
Samartha Hosp.Kumar
Aptt. Behind Station Near 1/2 25793054,
30 Vikhroli St.Joseph High School VK Pvt. kms 18 NO 25782252
(W)
Godrej Memoral Hosp. Near 1 022-25749400,
31 Vikhroli Pvt. 120 Yes
Rly Station km 022-66417031
Aniket Nursing Home, 1 022-25781012
32 Kanjurmarg Pvt. NO
Kanjurmarg (E) km 022-25784189
Ankur Mat. & Sur. Nursing 1 022-25783858,
33 Kanjurmarg Pvt.
Home Kanjurmarg km 022-25783800.
Shramik Hosp. Bhandup Rly 1/2
34 Bhandup Pvt. 16 NO 022-25949670
Stn. kms
Shree Clinic. Opp Bhandup 1/2
35 Bhandup Pvt. YES 022-25947874
Rly St. kms 022-25947465
144
Name of Hospitals / Stat Tel., Mob. E-Mail
Sr. Station Kms Beds Amb.
Doctor us Fax No.
1 022-67994100
36 Mulund Nahur Wokhardt Hosp. Mulund (W) Pvt. 1/2 264 Yes 49174633,
KM 43654365
022-25905533,
Chetna Critical Care Unit
37 Mulund Pvt. 1 km 32 Yes 022-25917813,
Mulund
022-25905544
Stat
2
38 Mulund ESIS Hosp. Mulund (W) e 400 Yes 022-25645522/24
kms
Govt
S.V.Sawarkar Hosp. Mulund Mun 1/2
39 Mulund 100 Yes 022-21636225/229
(E) c kms
1
Mun
40 Mulund Agarwal Hosp. Mulund 1/2 150 Yes 022-25640767
c
KM
Mun
41 Mulund Mulund Muncipal Hosp. 1 km 50 Yes 022-25616225/6
c
C.Rl 1/2 61272/74(Rly)
42 Thane Thane Health Unit
y kms 9987645455
Bhanushali Hosp. Shivaji 1/4 022-25332791

43 Thane Pvt. 30 Yes
Path, Thane (W) Km 022-25365434
Stat
Civil Hospital Athanasar Naka e 022-25472582,
44 Thane Thane (w) Govt 1 km 336 Yes 25471405
.
45 Thane Kaushalya Hosp. Pvt. 2 km 100 Yes 022-25454000
Kalwa Health C.Rl 1/2 Rly – 61580,
46 Health Unit Kalwa
Unit y km 9892478970
Ramanand Hosp & Accident
022-25347993,
47 Kalwa Care, Manisha Nagar, Old Pvt. 2 km 24 No
022-69524309
Bombay Pune Road Kalwa
Chatrapati Shivaji Hospital
022-25347784,
48 Kalwa attached to Med. College TMC 1 km 300 Yes
TNA-Belapur High Way 85,56
49 Kalwa Pramila Hospital Pvt. 1km 20 Yes 022-25348778

New Sanyog Hosp. behind
50 Mumbra Pvt. 1/2 km no no 022-25462720
Mumbra station.
51 Mumbra Sarfraj Hosp. Pvt. 1 km no no 022-2546229
100 022-25318885,
52 Diva Diva Hospital Pvt. 16 Yes
m 9222055593
02512481073,
Mun 1/4k
53 Dombivli KDMC Hospital Dombivli 150 Yes 02495338CMO
c m 02512491177
54 Dombivli Jeevandeep Hospital Pvt. 1km 35 YES 0251 2800190
55 Dombivli Manav Kalyan Hospital Pvt. 1 km 30 YES 0251 2445574
1.5
56 Dombivli U.R.Rao Hospital Pvt. 50 no 0251 2447732
km
0251-
Rukmanibai Hospital, near KDM ½
57 Kalyan 100 YES 2310700/2316324
Bhanu sagar Talkles,kalyan C km
CMO 0251 2310202
Shreedevi Hoapital near
½ 0251-2318825/26,
58 Kalyan Bhanu sagar Talkles, kalyan Pvt. 40 YES
0251-2209926,
km 0251-2200529
(West)
145
No. Doctor us Fax No.
½ 0251 2363788,
59 Kalyan C.Rly Hospital Kalyan (W) Rly 120 YES
km 0251 2364278
60 Kalyan Sree Hospital,Ganesh Baug, Pvt. ½ 32 No 0251 2200529,

Murbad road, Kalyan (west) km 0251 2209926
0251 6694444,
1
6694100,
61 Kalyan Wokhardt Hosp. Pvt. KM 57 yes 6694113,
6694199/300
KALYAN-LONAVLA SECTION
Doctor us Fax No.
C. ½ 9822197996,
62 Neral Dhanvantri Hosp. Neral - -
Rly km 9371240043
9967975403
1/2k only during day
63 Neral Dr. Dhake Pvt. no no
m
Mun 1/4k 02148-238632.

64 Neral Zilla Parished HOSP 12 YES
c m
m
146
Doctor us Fax No.
PHC Hospital Mun 11/2k

65 Khandala 03 YES
Khandala c m 02114-273073
9987645476
C. ½
66 Lonavla Health Unit - - Rly. 68286
Rly km
02114-275331
02114-273007,
67 Lonavla Medical Foundation LNL Pvt. 1KM 40 yes
9226568582
68 Lonavla Sanjeevani Hospital Pvt. 1km 10 PVT 9890023940

02114-273659/49
69 Lonavla Shradha Hospital Pvt. 1km 60 NIL 9970825409
KALYAN-IGATPURI SECTION
Doctor us Fax No.
Century Rayon Hospital
Trust, Mumbai Road, 1/2k
70 Shahad Shahad, Ulhasnager Pvt. m 64 YES 0251-2734562
4211003 0251-2731594
1/2k 02527-220050
71 Vasind Primary Health Cantre Pvt. 6 YES 9220864324
m
1
72 Vasind (W) Jindal Hospital Pvt. 1/2k - NO 02527-220022
m 02527-220325/69/70
02527-246043
73 Kasara PrimaryHealth Centre 1km 6 yes 880500454
1.5 9049309229
74 Kasara Dr. N.K. Agarwal Pvt. 3 no
KM 02527-246079
147
Doctor us Fax No.
1.5k
75 Igatpuri C Rly Sub -Divi. Hospital Rly 40 no 02553- 244152
m
02553-243604,
2k
76 Igatpuri Rural Hospital,State Govt Govt 30 Yes
m
77 Igatpuri Dr. S.R.Sabha Renuka Clinic Pvt. 500 nil nil 02553-244385,546
Shivaji Chowk Igatpury mtr 9423176233
HARBOUR LINE SECTION:
Doctor us Fax No.
78 DKRD,RRD JJ Hospital 022-23735555

CHC, Tilak Lokmanya Tilak Hospital, 8 km 1410 yes 022-25115066
79 Nagar
Sion 24076381/82
1.D.R. Bhanban 1.5 14 Yes 022-25220333/34

80 Chembur . 2.5 150 yes
2. Shatabdi Hospital 022-25564069/17
Pvt
Maa Hospital Chembur
81 Govandi Kailash Jeevan pvt 4 km 100 yes 022-25284288
4 022-9892031631
NMMC Hospital, Vashi Sector Mun
82 Vashi 1/2 300 YES 27899901/02/03/04/0
10 c km 5
4
022-61526666,
83 Vashi MGM Hospital, Sector 4 Pvt. 1/2k 150 Yes
m 022-27822203
4
022-39199100,
84 Vashi Fortes Hospital Sectore 9 Pvt. 1/2 40 YES
022-39199400
km
C.Rl 1/2k 60255/56 (Rly)
85 Sanpada Health Unit Sanpada - -
y m 022-27860775
1/2k
86 Sanpada Manak Hospital Pvt. 50 yes 022-27725917
m
148
Doctor us Fax No.
Terna Sahyadri Hospital 1/2k 022 27720563,
87 Nerul Pvt. 300 YES
Medical College m 022 27717037
Shrushusha Health Care 022 27725506
88 Nerul 30 yes
Hospital 022 27719245
D.Y.Patil Hospital & Trus 2 39215999,
89 Nerul 500 yes
Redearch Centre, Sector 5 t km 27711117
022 27570219,
022 27572293,
90 Belapur MGM Hospital, Sector 11 Pvt. 1km 200 Yes 022 27576703,
022 27570219
022 27741402,
91 Khargar Yerla Medical Trust Hospital Pvt. 1km 100 Yes
022 27759895
Med. 2.5 022 27427900/91,
92 Mansarovar MGM Hospital Kalamboli 400 YES
Col km 022 27427104
022 74827900,
Med. 2
93 Khandeshwar MGM Hospital , Kalamboli 400 Yes 022 7427901,
Col km
022 7427902
9322204984,
C. Near
94 Panvel Health Unit Panvel - - 27453783
Rly Stn
64256 /57 (Rly)
Life Line Hospital and
1.5 022-27427902,
95 Panvel Research Centre Opp ST Pvt. 200 NO
km 022-61567000 to 2
Stand Panvel
1.5k
96 Panvel Pnacea Hospital Pvt. 35 NO 022-27469999
m
1
97 Panvel Gandhi Hospital Pvt. 50 NO
km 022-27465023
RNVL-ROHA Section
Cent
98 Rasayani HOCL Hospital ral 3km 40 NO 02192-250041/42
Govt
Mun
99 Panvel Municipal Hospital 2Km - 022-27453398
c
Stat
100 Jite PHC e 4KM 30 NO 02143-202505
Govt
101 Jite District Hospital Alibag 4km 262 02141-222157/021
102 PEN Shri Sai Hospital Pvt. 1km 20 Yes 9423891590
02143-252195
Pvt. 3km 02413-255899
103 Pen Sub civil HOSP Mun 1km 50 NO
9890159535
NO 9373710211
104 Pen Mhatre Hospital Pvt. 1KM 15
02141-222021,
Mun NO
Roha Ruad Hospital 2KM 30 02194234656
105 c
149
THANE-VASHI SECTION
Doctor us Fax No.
106 Aroli Lifeline Hospital - 1/2 - - 022-69500972

022-27791698,
107 Airoli Gandhi Hospital - 1 - -
DOMBIVLI – VASAI ROAD SECTION
Indira Gandhi Munc Mun 02522-226280,

108 BIRD 4km YES
Hospital c 254152
1/2k
109 BIRD Sushushra Hospital Pvt 10 NO 02522-699711
M
110 BIRD, Ahirkar Hospital BIRD Pvt 1KM 30 NO 02522-238550
111 KARD Dingrai Pada PHC Govt 1KM - NO 02522-10232
112 KARD,KHBV,JU Dingrai Pada PHC Govt 5km 02522-10232
11. LIST OF AMBULANCES WITH TELEPHONE NUMBERS
Sr. Name & Address of Agency Telephone Numbers

No.
1. Parsi Ambulance Services, 022-22621666 ,9324257317
Azad Maidan, Near Metro, CSTM
2. Bombay City Corporation, 022-22014295
Near Bombay Hospital, CSTM
3. Saifee Ambulance, 022-23466520/23471189
Lamington Road, Byculla
4. K.E.M. Hospital, Parel. 022-24136051/ 24131763/ 24107000
5. Swati Ambulance Services, Near Tata 9969126341, 8082190001
Memorial Hospital, Parel.
6. Rickshaw Chalak Malak Association, 0251-2316385
150
Kalyan.
7. David Ambulance Service, TNA & KYN 9820248466/9820363144
8. Om Sai Ambulance Service, Parel 9769222801/9702613836
9. GMC Ambulance Service, TNA 25326246
10. Sharda Ambulance Service 9762262040
11. Ambulance Garage 23077324
12. Municipal Hospital Lonavala. 02114-278899
13. Accident Cases 102
14. LifeLine 1298
15. Infection Diseases 23077324
12. LIST OF BLOOD BANK
Sr. Name of the Blood Bank Address Telephone Nos.

No.
1. I.N.H.S. Ashwini Hospital R.C. Church, Colaba,Mumbai – 5 22151666
2. Cama Albless Hospital Mahapalika Marg, Mumbai 400001 22620388 /
22611648
3. G.T. Hospital L.T. Road, Dhobitalao, Mumbai 22621464 /
4000001 22620560/
22690369
4. Red Cross Blood Bank S.B. Road, Fort, Mumbai 400001. 22663560 /
22663195/
22690369
5. St. George Hospital Near CST Station, Fort, Mumbai 22620242 /
22620344/45/46
6. Bombay Hospital 12, New Marine Lines, Mumbai 22663343 /
400020 22661920/
22067676
7. Jaslok Hospital G.D. Marg, Mumbai 400026 66573333
23533333
8. Harkishandas Hospital R.R.M. Roy Road, Mumbai 400004 23884015/
23855555/
23808932
9. Kasturba Hospital Jacob Circle, Mumbai – 400011 23083901 /
23083902/903
23027700
10. B.Y.L. Nair Hospital B.Y.L. Nair Road, Mumbai 400008. 23081490 to 99
11. J.J. Group of Hospitals Sir. J.J. Roaad, Byc ulla, 23739031/34/
Mumbai 400008 23769400/
23735555
12. K.E.M. Hospital Dr. E.B. Road, Parel, Mumbai 24136051/
400012 24135189/
24107000
13. Tata Memorial Hospital Dr. E.B. Road, Parel, Mumbai 24146750
400012
14. M. Gandhi Memorial Hospital Dr. S.S. Road, Parel, Mumbai 24132575 /
400012 24132576
24140769
15. L.T. Municipal General Sion , Mumbai 400022 24076381/
Hospital 24092020
16. N. Wadia Children Hospital A. Donde Marg, Parel, Mumbai 24127787 /
400012 24127589
151
Sr. Name of the Blood Bank Address Telephone Nos.
No.
17. Wadia Blood Bank A. Donde Marg, Parel, Mumbai 24129786 /
400012 24129787
18. P.D. Hinduja Hospital Mahim, Mumbai 400016 24452222/
24451515
19. Raheja Hospital Mahim, Mumbai 24467569 /
24467570
20. E.S.I.S. Hospital G. Jadhav Marg, Worli, Mumbai 24932390 Ext. 215
400018 24933142/
24933143
21. Haffkine Bio-Pharmaceutical A. Donde Marg, Parel,Mumbai- 24164350
400012
22. Rajawadi Hospital Rajawadi, Ghatkopar, Mumbai 21025149
400077
23. Harilal Bhagwati Hospital S.V. Road, Borivli, Mumbai 400092 28932461 Ext.
105, 28932463
24. Cooper Municipal Hospital Vile Parle (East) Mumbai 26207254,
26207256
25. J.J Hosptial Blood Bank J.J. Hospital, Main Building, Mumbai 23739400
26. B.D. Petit Parsee General H. Petit Road, Mumbai 400036 61186118
Hospital.
27. Conwest Jain Clinic Khadikar Road, Mumbai 400004 23829308/09 /
23820909
28. V.N. Desai Muncipal Hospital. TPS 111, 11th Road, Santacruz 26183018
(East)
29. Samarpan Blood Bank R.B. Mehta Road, Ghatkopar 25102511/
25111313
25100100
30. BARC Hospital Anishakti Nagar Mumbai 400094 25598361,
25563137
31. Breach Candy Hospital Bhulabhia Desai Road Mumbai – 26 23633651,
23685406
32. K. B. Bhabha Hospital Belgram Raod Kurla (W) Mumbai-70 26500241
33. K. J. Somaiya Sion Mumbai – 22 24090253
34. Lilavati Hospital Bandra Reclamation Bandra (W) 26455891
Mumbai 400050
35. MGS Hospital Sector 18, Kamathe Navi Mumbai 27422459,
27423002
152
List of Blood Bank
THANE DISTRICT
1 Civil Hospital Thane 022 - 2547 25 82

2 Indian Red Cross Society Thane 022 - 2539 34 55
3 NavJeevan Blood Bank Thane 022 - 2540 04 25
4 Mahatma Gandhi Blood Bank Thane 25411773,
25380787
RAIGAD DISTRICT
1 Civil Hospital Blood Bank, Alibag, Raigad 02141 – 24457
2 SHREE BLOOD BANK Panvel 022-27467856
3 ROTARY BLOOD BANK Panvel 022-27459322
13. LIST OF NGOs IN MUMBAI WITH TELEPHONE NUMBERS
S.No. Telephone No.

MUMBAI CST
1 Aamchi Kholi 22634854, 9969402076
2 Concern India Foundation 22851391
3 Pavement Club 22073691
4 Times Foundation 56354345, 20310400, 66353535, 22733205,
9322157704
5 Awaz e Niswan 23439421, 25490038, 3705620
BYCULLA
6 J J Hospital 23735555, 23739400
7 Saathi 23520053
8 Samaritans 32410822/32410838
9 Seva Niketan 23093057/3025
CHINCHPOKLI
10 Akansha Foundation 23729880, 23700253
11 Nagpada Neighbourhood House 23004737 / 23072571
CHEMBUR
12 Bal Anand 2556 4914 / 2556 83 95 / 2556 6262, 25220062
13 Stree Mukti Sanghatana 28905002, 55745848
DADAR
14 Annapurna Mahila Mandal 24304474
15 National Society for Clean Cities 26473742, 26478941
16 Streehitakarani 24220565, 24220562
17 Nilam Patel Bahushrut 24373079
Foundation
153
MATUNGA
18 Shraddhanand Mahila Ashram 24012552 / 24010715
SION
19 Each One Teach One 24094510
20 Salvation Army 24094405
21 Shree Manav Seva Sangh 24077350, 24015561
KANJURMARG
22 Vatsalya 25782958 / 25794798
GOVANDI
23 Apnalaya : Leena Joshi 23539752, 25518086
24 CCDT 26513908 / 2644 3345
25 Kripa Foundation 26405411, 26433027, 26429158
MANKHURD
26 Children's Aid Society 25563780
NAVI MUMBAI
KPHN -
27 Aasara 2754667
NODAL OFFICER’S OF NGO
Name of the Company Phone / Fax Mobile

Aniruddhas Academy of 66970977 / 66970978 / 9869022971
Disaster Management (F) 24301010
JNA Wireless Association (F) 23523108 9324204755
Mumbai Amateur (F) 22875913 9867720477
Radio Society (MARS)
Karmayog 22000478 / 22013535 --
(F) 22035410
Indian Red Cross Society 22661524 / 22644030 9820964442
(F) 22693956/ 22663195 9867200302
Saritsa Foundation 24366370 9323157377
(F)24370138
United Way of Mumbai 24937676 9820703277
(F) 24937679
Dignity Foundation 61381100/ 61381111 --
(F) 61381199
Agni 23018542 / 22886531 9869403721
24150178,22873513 /
22693956
Yuva 24116393, 24116394 9768882027
154
14. CRANE SERVICES
S.No. Tel. Nos.

Oberai Heavy Lifters
1 022 – 23772368/ 23746538
P D Mello Road, Mumbai
Om Siddhi Vinayak Lifters 022 - 27422832/27425433
2
Kalamboli,Mumbai Mob. : 9820287104, 9820383899
Pankaj Transport Pvt.Ltd.
3 022 – 25156962
Ghatkopar, Mumbai
Pramukh Cranes &Transport Service 022 - 25135194/ 25138912,
4
Ghatkopar (W),Mumbai 9821511128, 9323925376
Samarth Lifters Pvt. Ltd. 022 - 25980330/31/32, 9320052271
5
Kopri, Thane
6 Om Ganesh lifters Kalamboli 022 – 27421177, 9322299444
Unde Crane Hiring Co. 022 – 25952232/25952189,
7
Bhandup (W),Mumbai 9820100984, 9867670984
Western India Crane Service 022 – 67307352 / 21720133 to 35,
8
Thane. 9820017016
Harshal Equipment P Ltd.
9 022 – 27692904, 9869532332
Rabale, Navi Mumbai
All India Crane Hiring Co. 022 – 27412218,
10
Kalamboli, Navi Mumbai 9322265570
Amrik Singh & Sons
11 022 - 25223121/25229386
Sion Trombay Road, Chembur, Mumbai
Darshan Hiring Co
12 022 – 25212625
Chembur, Mumbai
Bardai Pvt. Ltd.
13 022 - 24130873 / 24175516
Sewri, Mumbai
A.F.Crane Services
14 9820195886, 7666132360
Chembur West, Mumbai
Agarsons Roadlines P Ltd 022 – 23482715, 23485240,
15
Masjid Bunder(E), Mumbai 9820181135
Bhoir Offshore Pvt.Ltd.
16 022 – 25401112
Mumbra-East
Express Equipment Rentle
17 022 – 66339898, 9819397213
& Logistic Pvt. Ltd.
Dawn Engineering Construction 022 - 27688360
18
Turbhe, Navimumbai
Dewanchand Ramsaran
19 022 - 23432041
Masjid Bunder(E), Mumbai
Earthmoving Equipment Service Corp
20 022 – 25556533/34/35, 9821411942
Govandi, Mumbai
Excellent Engineering and Allied Servi
21 9987707271
Vikhroli(W), Mumbai
Express Crane Services
22 022 – 22618765, 9821021077
Crawford Market, Mumbai
23 Gopalji And Bros 022 – 23776998

155
Chinch Bunder, Mumbai
Kamar Heavy Lifters
24 022 – 23711811
Reay Road, Mumbai
Khandeshwar Motors
25 022 – 23722804, 23739442
Cotton Green, Mumbai
Lac Cranes Services
26 022 – 27614059, 9323591496
Vashi, Navi Mumbai
09821019373, 24182919, 24147497
Mamania & co
27 Services: -
Dadar east, Mumbai.
Email: mamania1@mtnl.net.in
Scissor And Boom Lift On Rent
28 9820323942
Kharghar, New Mumbai
---------------------
156
15. Maharashtra State Road Transport Corporation & BEST Contact information
Maharashtra State Road Transport Corporation

Maharashtra Vahatuk Bhavan, Dr. Anandrao Nair Marg,
Mumbai Central, Mumbai 400 008.
EPABX No.022-23023900 Website : www.msrtc.gov.in Fax : 022-23086352
Sr.No. Designation Tel. No. Extention
1 Chairman 23072816 3901
2 Vice Chairman & Managing 23085979 3905
Director
3 General Manager (Tr) 23071528 3930
4 Secretary, MSRTC 23088632 3911
5 Asst. Public Relations Officer 23075539 4004
Mumbai District Transportation
BEST Traffic Control Room 24184489

1 24137937,24146262
Ex-801
2 BEST Traffic Control Room (Wadala) 24145237
BEST Toll Free Line 1800227550

3 BEST Bus Control 24137924, 24127244
(For BEST bus breakdowns) 24129651, 24111979
4 Control Room BST (Electric House) 22845067
5 Control Room BEST (Colaba Depot.) 22856262
Ext.398/395/396
BUS STATIONS AND CONTACT NUMBERS
Sr. Depot Contact No.

No.
1 Colaba 22856262 Ext. 867
2 Backbay 22185541, 22185794
3 Central 23079951
4 Worli 24227686, 24224420
5 Wadala 24128845
6 Bandra 26421981, 26423602
7 Dharavi 24091232, 24074648
8 Anik 24074445, 24074336
9 Pratiksha Nagar 24081606, 24081605
10 Deonar 25564136, 25563386
11 Shivaji Nagar 25588466
12 Ghatkopar 25113432, 25114858
13 Kurla 24078213
14 Vikhroli 25170166, 25171157
15 Marol 28221790, 28328501
16 Santacruz 26615341, 26616705
17 Goregaon 26761953, 26761955
18 Oshiwara 26761848, 26761985
19 Magathane 28860400, 28860864
20 Dindoshi 28400613, 28400109
21 Majas 28320180, 28327084
22 Poisar 28051618, 28052354
23 Gorai 28671965, 28678129
157
24 Malvani 28808873, 28808874
25 Mulund 25694659, 25694938
THANE DISTRICT BUS STATIONS & TRAFFIC CONTROLLERS
Bhiwandi 02522-254429
Kalyan 0251-2315129
Murbad 02524-222260
Nanciy Colony (Borivali) 022-28972348
Shahapur 02527-272070
Thane Railway 022-25332361
Thane West 022-25332504
Vithtalwadi 0251-2360623
Wada 02526-271428
Dombivli East 0251-2455311
NASIK DISTRICT BUS STATIONS & TRAFFIC CONTROLLERS
Nasik Headquarters 0253-2465304

Nashik CBS/ Mahamarg/ Old CBS 0253-2309308/09/10
RAIGAD DISTRICT BUS STATIONS & TRAFFIC CONTROLLERS
Alibag 02141-222006
Ambet 02149-223038
Goregoan 02140-250234
Indapur 02140-266029
Karjat 02148-222085
Khopoli 02192-263387
Mahad 02145-222102
Mangaon 02140-263033
Mhasla 02149-232280
Murud 02144-274044
Nogothana 02194-222023
Raigarh bus stations Pali 02142-242233
Panvel 022-27482844
Pen 02143-252001
Poladpur 02191-240036
Ramwadi 02143-252214
Revedanda 02141-240027
Roha 02194-232217
Shrivardhan 02147-222241
Uran 022-27222333
16. TV CHANNELS
Name of the Newspaper Tel. Fax
Doordarshan Mumbai 24938444/24968500 24938788 / 24936137
Zee News 23061726/23061727 23008501 / 24900481
ETV Marathi 22818169 / 22818170 22830038
Star INDIA NEWS 996927201
Sahara Mumbai 56981111 28738824
NDTV 67801000 67801012
Aaj Tak (India Today) 26830770 22875157/22838647
CNN/ IBN 40019565 24968240
158
ENGLISH NEWS PAPERS
Times of India 66354618 / 66353535 / 22731144

(Extn.4618) 22731401
Indian Express 22022627 / 67440000 / 22835726 / 22822187 /
67440438 24717636
The Asian Age 24955825 / 24955827 / 24965847
24955826
Free Press Journal 22874566 22874688
Afternoon Courier & Despatch 40768999 40768916
Mid-Day 24149717 24140009
DNA 39888888 43888000
Mumbai Mirror 66353535 / 22735291 22735291 / 22731160
Hindustan Times 66539200 / 66539253 43519621 / 43519622
66539449 / 66539363 66539250 / 22855437
66539250
Afternoon Voice 32229881/2 42640657
MEDIA – PRINT (Marathi News Papers)

Loksatta 22022627 22822187
Maharashtra Times 22731543/6353789 22731175
Navashakti 22853335 / 22874566 22874688
Navakal 23860987 / 23841524 23860989 / 23810176
23880981
Saamna 24370591 / 24370592 24224181
Dainik Prahar 40969999 40969900
Sakal 27847685 / 24158104 24186984
24122003 / 24158127
Lokmat 23008852 / 23008858 23008860 / 23008861
Apla Vartahar 24715208 / 24715224 24715240
28189546/28192
Vrutta Manas 28192949 293 28185352 / 28189804
Apla Mahanagar 65233602 / 65233603 24465103
65233606 / 64549361
Mumbai Lakshadeep 28699151 / 28699253 28699151
Punyanagari 24715208 / 24715221 24715234
Sanatan Prabhat 02143-233121 02143-233042
Dainik Bahujanratna Loknayak 25363437 / 56811495 25332315
Gavkari 0253-2305080 / 2305082 0253-2594386 / 2508945
2594546
Daily Sandhyakal 3860987 3860989 / 3874911
Pudhari 22012290 / 22068068 22053794
Dhawate Navnagar 27811050 / 27811051/6 27811040
Mumbai Chaufer 24715208 24715234
Mumbai Mitra 28794242 / 28794344 28794345
159
17. CIVIL DEFENCE
Area BMC Nodal Officer Designation Office Tel. Resi. Fax / Mobile
Ward
Greater All Vijay Pawar 25322755 22843667, 22842800,
Mumbai Addl. Controller 22842423 22856616,
E-mail: Ext. 239 9892099535
mumbaicivildefence@yahoo.co.in
P.V. Suresh 22843667 55736419 9323199559
Chief Warden
A.A. Kumbhar 22031754 -- 9224526233
Sr. Asstt. Dy. Controller 22611928
Anil Aware 22031754 -- 9657748179
Add. Sr. Asstt. Controller (Fire)
Rajeshwari Kori 22031754 -- 9892773922
Dy. Controller
(Coordination & Planning)
HOME GUARDS
Name Designation Office
Surendra Kumar CG HGC & DCD 22022246 / 22842423 Ext. 275
-- Dy. CG HGC & DCD 22025352 / 22842423 Ext. 239
Karadkar AO 22842423 Ext. 324
Shri Wankhede JSO (I) 22842423 Ext. 254 259
Shri Ahire JSO (II) 22842423 Ext. 318
22031664
22619110
Shri Laxmikant Dawre Commandant CTI
p
160
18. NODAL OFFICER’S OF MOBILE COMPANY’S
Name Name of the Company Tel./Fax Mobile

Kamlesh P. Vodafone 9820018977
Nishant Seth Vodafone (F) 71713531 9820018218
(Network Operation) 9820018606
Vijay Shinde Idea – (F) 66820994 9702004245
(v.shinde@idea.adityabirla.com) 9594004000
Rajesh Gaikwad Reliance – 39138169 9323653099
Communications (F) 39138221
(rakesh.gaikwad@relianceada.com)
Rakesh R. Prajapati Loop Mobile 9821546363
24323777 / 24371777 (F) 24312255
(rakesh.prajapati@loopmobile.in)
Rajesh Kadam Airtel 9892519999
40031771 (F) 40031501
K.T. Johnson MTNL – 24301080 9869252521
(dgmop@rediffmail.com)
Joydeep Moitra Indus Towers (Airtel, Vodafone, Idea) 9619488496
(F) 42006111
(joydeep.moitra@industowers.com)
------------------
161

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DISASTER MANAGEMENT PLAN 2015

i) Preparation and implementation of disaster management plan is the responsibility of

1.1 Types of Disaster causing interruption to train services:

Man made Disasters:

Sabotage or terrorism causing deliberate loss of life and/or damage to property.

17.2 Levels of Disaster causing interruption to train services:

Railway accidents can be categorized into different levels:

Category Description Stage

Minor 50 or more casualities (inclusive of death and injuries) Yellow

Medium 51-99 deaths Orange

Major 100 or more deaths or where additional assistance is sought Red

1.3 Declaration of a Railway accident/situation as a Disaster:

DISASTER PREPAREDNESS- AVAILABILITY OF RESOURCES

1. Resource Unit I Railway and non-railway resources available

3. Resource Unit III Railway resources available at ARME/ART

4. Resource Unit IV Non-railway resources available within or

2.1 Resource Unit – I:

(a) On trains carrying Passengers following resources are available:

(b) Non-railway resources available nearby:

2.2 Resource Unit – II:

(i) ARMEs, ARTs with 140T crane as stabled at nominated stations.

2.4 Resource Unit –IV:

3.0 Accident Relief Medical Equipment Van:

3. Target time of turning out ARME/SPARME:

3.1 Accident Relief Train:

Road Mobile ARU (Accident Recovery Unit)

Mumbai Kalyan and Kurla

3. Target time of turning out ART:

4. Sounding of Hooter for Break Down

Sounding of hooters for turning out of ART/ARME Van will be as follows: -

2. Authority to order movement of ARME & ART to site:

(ii) On receipt of advice of an accident, the CHC/Dy.CHC (Punctuality) on in uncontrolled

4.0 List of Tunnels and location in Mumbai Division

3. 3 DN PDI-TKW DN single 104/28-33 91.47

4. 4 DN PDI-TKW DN single 105/12-22 107.33

5. 5 DN PDI-TKW DN single 105/12-22 21.61

9. 9 DN PDI-TKW DN single 106/26-107/8 514.37

10. 10 UP PDI-TKW UP single 106/29-107/2 124.40

11. 11 UP PDI-TKW UP single 106/26-107/1 258.55

12. 12 DN PDI-TKW DN single 107/14-108/2 433.40

SHARING OF RESOURCES WITH STATE GOVERNMENT AND OTHERS

2. District Level Relief Commissoners:

Sl. STD District Collectors Superintendent of Police

DISASTER RESPONSE –OVERVIEW

6.1 Disaster Syndrome:

6.2 Three Different phases of Disaster Response:

DISASTER RESPONSE – INSTANT ACTION TEAM

7.0 Instant Action Team composition:

7.1 Duties of Guard, Driver, Travelling Ticket Examiner, AC Mechanic/Attendant and

b) Otherwise, field telephone should be used.

c) Travelling Ticket Examiners :-

i) Switch off the power supply to avoid short-circuiting.

i) Whenever a train is involved in a serious accident with casualties/injuries to passengers, all

7.3 Duties of Site Officer– Immediately after the accident:

i) Note down the time of accident.

7.4 Formation of Groups comprising members of Instant Action Team:

7.7 Duties of Site Officer– Till arrival of Divisional officers:-

8.0 Duties of First Responders – Railway Staff:

3. Station Master at adjoining station:

(a) Conveying of information:

(b) Medical assistance:

(c) Passenger assistance: