Mahmoud Ahmady Ramadan (Ph.

D)
Mobile +20.11.286.6866-01211179493
drmahmoudramadan@aast.edu
drmahmoudelshazily@gmail.com
drmahmoud.ramadan@my.com

PROFESSIONAL OBJECTIVE

Aim to Reach the maximum level of the fully applicable professional

knowledge dimensions by working deeply on integration among different
managerial techniques and approaches to add a sustainable value on both the
academic and professional tracks .

EXPERIENCE SUMMARY

Following the particle knowledge approach of working which not 100% depends
on academic knowledge but also the most updated professional knowledge .AS I
do Picking up 12 years of involvement in multinational association and
scholastic looking into in the regions (multi-background )of Human resources ,
Training Management operation , Marketing intelligence and its integration with
the logistics management ,supply chain management and global Supply chain
management , and Customer Relation Management, Quality Continues
Improvement ; and the project management .

 (1998-2006) at Vodafone Egypt, a main multinational organization in

telecom in Egypt.
 (1999-2009) showing and scholastic consideration in various private
colleges in Egypt as part timer lecturer and strategic business consultant.
Went with applying the scholastic experience on organizations preparing
and conferences business.
 (2006 –present ) working on academic at AASTMT as full time lecturer
 (2008- present ) working on quality consultancy track as an auditor
,instructor and consultant

Achievements
 Certified lead auditor ISO 9001 2015 (IRCA certified course no.A17977)
 International Reviewer for IJCSBI( International Journal Of computer
Science And Business
Informatics) ,2015
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  Develop a the concept of Integrated Risk Management approach
published at IJCSBI,2015 Management approach called MIRM (Maturing
Integrating Risk Management)

 Strategy and operations quality system senior consultant

 Certified in Quality Assurance And Accreditation from (NAQAAE)

National Authority for Quality Assurance and Accreditation Of Education
Egypt ,2012
American University in
 Certified Project Manager (AUC) Cairo 2007
 Ph.D. in Customer Relation Management
Helwan University, Cairo,
(CRM)
(Marketing Management) 2006
 M.Sc. in Training Management on Helwan University, Cairo,
supervisory level (HR) 2002
Helwan University, Cairo,
 B.Sc. in Management
1998

The published papers

Paper title Research ISSAN Journal

field
Quality ISSN 2250- International
“The Impact of Total Quality managemen 3153 Journal of Scientific
Management Using Data Mining t ,MIS and and Research
on the Integrated Innovation finance Publications(IJSRP)
Management in Smart Education”
Sustainable 2015,
“The Impact of Values-Based Supply chain Volume 3 “International
Branding (VBB) on the Strategic managemen Issue 6 Journal of Science,
Sustainability Decision of the t and ISSN Engineering and
Supply Chain Management as A marketing (Online): Technology”
Superior Competitive Advantage” 2348-4098
ISSN (Print):
2395-4752
Total Quality
“The Influence of Total Quality Managemen (ISSN: 1838- “World Journal of
Management (TQM) on the t, Innovation 3785 (Print) Social Sciences”
Integrated Innovation Managemen and ISSN: and is indexed by
Management (IIM) as a Superior t, Marketing 1839-1184 Cabell’s Directory
Competitive Intelligence towards and (Online) of USA
Sustainability in Higher Education education

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Institutions” industry
“The Effectiveness of Information BIS, (ISSN: 1838- “World Review of
and Communication Technologies Managemen 3955 (Print) Business Research”
(ICTs) on the Sustainable t and ISSN: and is indexed by
Efficiency of Education-Learning 1839-1176 Cabell’s Directory
Systematic Processes” (Online)) of USA)
Exploring The Impact Lean Lean 2250-3153 International
Performance Management ( LPM) Performance Journal of Scientific
Towards Superior Sustainable Managemen and Research
Value-Based(SSVB) Organization t (LPM), Publications
As A Competitive Intelligence Marketing
ECSEE 
ISSN:218811
Brighton, UK –
46
Sustainability,
HR, Lean Society, and the
The Effectiveness of Strategic Managemen Environment:
Human Resources Management t and Searching for
(HRM) on Developing The Lean – Integrated Synergies
Centric Approach (LCA) towards Supply Volume 3, Brighton, UK
Integrated Supply Chain Chain Issue 11
Management (ISCM) Sustainability Managemen (November- International
t (ISCM) 2015) journal of advance
ISSN(ONLINE research in
):2321-7782 computer science
ISSN(PRINT): and management
studies
2347-1778

Originate a
The Assessment of Strategic Risk- new risk (ISSN:2056- Journal of
Oriented Management (SROM) in managemen 9122 Print; Organizational
achieving sustainable competitive t technique 2056-9130 Studies and
advantage and Online). Innovation(JOSI
Marketing

“ The Business Transformation Management ISSN 2229-5518

(BTM) and its impact on the Continuous
International
Quality Improvement (CQI) for having an Journal of
effective Strategic Business Intelligence as Scientific &
well as a valuable Competitive Intelligence ”
Engineering
Research (IJSER)

Conferences

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 The conference Organized by The holding Number of Dates Certification of
country submitted paper attendees

20th Nile TESOL AUC conference The American University in 1 Cairo, Egypt 1 1 January 1 Available
,BEST PRACTICES in TESOL Cairo (AUC) 26-27 ,
communicate ,collaborate ,Create 2016

4th Global Business and Finance 1 Australian Melbourne, 2 2 Available

Research Conference Research Centre Australia 25 – 27
for Accounting, May,2015
Finance and
Economics
(ARCAFE),
Australia
2
1 International Maritimes Arab Academy for 1 Alex ,Egypt 1 1 09-11 1 Available
Transport and logistics science ,Technology and March ,
conference ,logistics Maritime Transport 2014
industry in the Arab world (AASTMT)
“threats and opportunities”

The level of proficiency

-Completing and managing client work in accordance with established
budgets, work plans, quality standards, and timeframes
-Identifying and resolving issues critical to the clients' strategic and
operational success
-Structuring and solving problems from beginning to end
-Developing conclusions and recommendations
-Leading the client conformity awareness to understand complex
business issues
-Developing content for client presentations
-Providing managerial /functional coaching
-Providing implementation assistance as required
-Meeting with clients to assure assignment progress
-Maintaining and expanding client relationships through delivery of
high quality work
-Leading, coaching, developing and supervising the efforts of junior
and supervisory staff
-Providing the awareness workshops of the international standards

Quality Auditing And Training EXPERIENCE

The goal is  not to just comply  with the applicable ISO standard(s) but
to demystify the requirements in order to add value to your
organization through simplicity, increased effectiveness, greater
efficiency and less cost
Coaching and facilitating the organization effectively and to
correctly interpret the quality standards for the particular
application. working hand-in-hand with a wide variety of clients
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including companies in manufacturing , education, staffing and
professional societies.

Specializing in the establishment, implementation and improvement

of quality management systems, quality auditing and training. My
work provides the necessary information and useful insight of the
international standard manuals ,procedures and audit check list and
conformity assessment to uniform in execution and reporting
method for the people carrying out the activities. Meeting the
accreditation requirements to maximize their customers experiences
and exceeding their expectation ensuring they demonstrate
competence and adherence to ISO standards by working on the
following :
- ISO 9001:2015 as Lead auditor
-ISO 14000:2105
-EQMS (ISO 9001 integrated with ISO 14001 )
-ISO /1EC 17020: 2012
-ISO /1EC 17021:2015
-ISO/1EC 17025 :2105

TEACHING EXPERIENCE

Universities Cairo,
Arab Academy For Science, Technology And Maritime Transport Egypt
(www.aastt.com)
German university in Cairo (GUC)
( www.guc.com)
British university in Egypt(BUE)
( www.bue.com
Canadian International College (CIC)
(www.ciccairo.com)
Al Ahram Canadian University (ACU)
(www.acu.edu.eg)

Teaching and assisting in the delivery of the following list

of academic education courses for undergraduated and
postgrduated students:

 Strategic marketing planning

 Strategic organizational development
 Strategic management
 Strategic Human resources planning
 Marketing channel (distribution management ) strategy
 Total quality management
 Global marketing
 Consumer behavior

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  Strategic Marketing Management
 Human Resource Management
 Management Information system (MIS)
 Strategic Management and Business policy
 Product Development and Process Management (New Products
Management )
Workshops Certificates
I. Certificates supported the development of the capacities of the
teaching staff and members
of the Arab Academy for Leadership Center:

1-Examinations And Evaluation Systems Students

2-International Publication For Scientific Research
3-Communication Skills In Different Types Of Education
4-funding projects

o The National Authority to ensure the quality of Education And Accreditation:

1-Institutional Self-Evaluation Of Institutions Of Higher Education Cycle

2-Education Outcomes Approach And High-Education Maps
3-Cycle External Audit Of Institutions Of Higher Education

o EXTRA COURSES

o -DAAD Cairo Academic in module proposal writing

o -IMI(International Marketing And Management Institute) :Excellence in
customer service
o -Innovation Group ,Inc: Interpersonal skills workshop.

TRAINING EXPERIENCE

I-Quality management system

o Quality Coaching – Coach employees on regulatory compliance, quality
practices and the Foresight QMS 
o Quality Reviews – Perform reviews of project deliverables, training materials,
sales proposals, etc.
o Auditing (Internal, External, Facilitation) – Prepare documentation for auditor
examination, coordinating resources, respond to audit findings (if any), and
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 manage remediation efforts (if any) to closure.
o Development/Refinement of QMS documents – Participate in writing
Standard Operating Procedures (SOP’s), working practices, business process
improvement, etc.
o Provide QMS training
o ISO standards
o Quality methodologies as (six sigma ,lean six sigma ,lean management and
PACA Program )
o Auditing Process , Levels and Operations
o Company Processes Identification: applying leadership approach to
identify all applicable QMS processes, their "owners" and specific meeting
dates for first and second draft meetings for the development of each.
o Employee Awareness Training: the basic elements of the applicable
ISO standards, their quality management system and how their work
affects it.
o Procedure Development: working with the employees to draft the first
version for all processes while constantly being vigilant to identify
opportunities to "lean" them out.
o Technical Requirements Consulting: conducting training and consult
with your team to assure compliance, proper documentation and effective
implementation of the newly established quality management system.
o Draft business Manual:  support the organization to develop an initial
version of their business manual that establishes policies for all required
elements of the applicable ISO standard.
o Internal Auditor Training: establishing a sound auditing program that
is vital to the health and continual improvement of the QMS by training
the employees in the organization, scheduling, performance and
reporting of internal audits. Training includes classroom and mentoring
methodologies.
o Corrective Action Review and Implementation: helping the
organization to prepare for the certification audit by ensuring all
corrective actions resulting from internal audits are reviewed and
effectively addressed to demonstrate the efficacy of the QMS.
o Quality Consulting is dedicated to providing you with the highest
quality ISO training in the most convenient manner. Courses are custom
designed to support ISO implementation and provide long term
organizational benefit. By using the latest in adult learning principles in
the development and presentation of its training programs and focuses on
the principle of "learn and do"

II- Strategic managerial (marketing –HR-quality systems) courses as

Missouri State University, USA-Management  Mini MBA gulf area
Development Institute, (MDI), and College of  (Superior Marketing Basics,
Business Administration) Advanced HRM strategy , Marketing
strategy )
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  International business strategy
 Strategic Marketing Diploma
 Superior value of marketing
 Strategic HRM Diploma

“RCSC”, Cairo University  Strategic HR Diploma

 Compensation and reward
 The overlapping between the
Marketing management and "TQM"
 Marketing courses (Marketing
Management, CRM ,professional
Marketing ,and so forth)
 Customer Service and Telephone
Skills
 The SAP and the inventory
management
 International Marketing
 Quality management system
 Auditing procedures for ISO 9001
And 14000,17020,17021,1725

IPMC company  Principles of business management

 Advertising and PR
 Marketing Management
 Enhancing customer service
 Supply chain management
 ISO 9001,14000 (EQMS )
 Negotiation skills

III : project management training courses :

 Project life cycle
 Project scope management module
 Project communication management
module
 Project quality management module
 Project human resources management
module
 Project stakeholder management module
 Project configuration management
module

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 Business Knowledge

Strategy and Operations Quality system Consultant :

o 9 years of quality consulting experience in different industries
o Outstanding analytical capability and the ability to synthesize their findings
o Solid understanding of strategy and operations within targeted industries
o The ability to effectively operate independently and in a team environment
o Outstanding verbal and written communication skills

Consultation for: Projects implemented

1. El Jawal telecommunication  Consultation project (as a quality

company consultant )
Saudi Arabia

2. El Yayaat company  Evaluated the current marketing

situation
3. ITL software company  Redesigned the business model
for their operational process

4. MCV company  Developing Crisis Management

Team (CMT)
5. ASEC company Human Resources workshops (as
a HR Consultant And Training
Consultant)
 Leadership skills “Full Track”.
 HR management (full track)

Industrial knowledge
Operational Field Experience

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Organization:
Vodafone Egypt (www.vodafone.com)

Outsourcing project manager

 Creates and executes project work plans and revises as appropriate to meet changin
requirements.
 Identifies resources needed and assigns individual responsibilities.
 Manages day-to-day operational aspects of a project and scope.
 Reviews deliverables prepared by team before passing to client.
 Effectively applies our Vodafone methodology and enforces project Vodafone standa
 Prepares for engagement reviews and quality assurance procedures.
 Minimizes our exposure and risk on project.
 Ensures project documents are complete, current, and stored appropriately

Quality senior team leader

2004- 2005

 Ensure effective and efficient day-to-day performance of the team member.

 Ensure the adherence and punctuality of the team members to the customer operati
department's
 policies, procedures, and standards.
 Provide support to the team members to handle successfully difficult customers by p
guidance,
 empowerment, alternatives, and practical solutions.
 Develop and improve processes to maintain the highest level of customer satisfactio
 Provide high level of quality monitor to insure a dedicated performance.
 Managing the whole floor (five teams consist of 25 agents per team) as a delegated
 Keep the business focused on its mission and target markets by helping our manage
new
 markets for expansion.

Senior coordinator, Planning and development department

2000-2004

 Keeping the business focused on its mission and target markets by helping our mana
identify new
 markets for expansion.
 Outlining the objectives and considered the constraints for the project.
 Developing projects’ strategy.
 Identify all of the project stakeholders.
 Identifying significant opportunities, threats and issues.
 Formalizing the involvement of the project team.
 Controlling and updating the SLA (service level agreement) between the Marketing,
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 Network
 departments.

Call center and Back office call center

1999 -2000

PERSONNAL SKILLS
o
o Analytical o Enable to analysis of what went wrong, organizational
Skills threats, and other quality aspects.

o Qualitative The ability to interpret qualitative reports into policies

Skills and actions .

o Team Work
o collaborates with a team to produce a quality
and group
presentation, both in content and form and develop a
dynamics
very high performance work system
player

o Interpersonal o .Getting along easily with clients is vital to accomplish

Skills goals faster and develop a long-term relationship.

o Communication o Both excellent verbal and written communication skills

Skills convey ideas clearly and comprehensively.

o Motivation, discipline, and commitment to the planned

o Commitment
work schedule are essential.

o Designing a data collection tool (e.g., questionnaire for a

o Research Skills survey), online research, and interviews are
indispensable for data gathering.

REFERENCES
Upon requests

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