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 ASQ CQE : Practice Test
Question No : 1

What are the major disadvantages of having an improvement team that is too large?

. Difficulty in having constructive input from the entire group.

. Difficulty in arriving at consensus.

. Difficulty in finding large meeting facilities.

. Difficulty, on the part of the recorder, in keeping up with more paperwork.

A. Ionly
B. IandIIonly
C. I,IIandIIIonly
D. I, II,IIIandIV

Answer: B

Question No : 2

Which of the following is NOT considered a prevention cost?

A. Writing operating procedures.

B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.

Answer: D

Question No : 3

An improvement in quality costs is MOST clearly indicated when:

A. Appraisal and failure costs drop.

B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.

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 ASQ CQE : Practice Test
Answer: D

Question No : 4

During the building phase of improvement team development, which of the following
properly describes team activities?

. The team leader is usually directive.

. The team leader often delegates tasks.

. Team members prioritize and perform duties.

. Team members are uncertain of their duties.

A. IIandIIIonly
B. I,IIandIIIonly
C. IandIV only
D. II,IIIandIV only

Answer: C

Question No : 5

Benchmarking might be defined as any of the following EXCEPT:

A. A process for rigorously measuring your performance versus the best-in-class

companies.
B. A standard of excellence or achievement against which other similar things must be
measured orjudged.
C. Comparing the performance of one company to a set of standards and then to
another'sperformance.
D. The search for best industry practices that lead to superior performance.

Answer: C

Question No : 6

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 ASQ CQE : Practice Test
Which of the following is the BEST method to developing materials for a training program
on the gaps in performance?

A. Secure a workshop trainer.

B. Review a record of activities.
C. Set up a one shot case study.
D. Allocate employees for training.

Answer: B

Question No : 7

In most cases, an improvement team facilitator will NOT normally:

A. Be familiar with problem solving techniques.

B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.

Answer: C

Question No : 8

The ideal results of a quality training effort would NOT include which of the following?

A. Increased cost-of-quality results.

B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.

Answer: A

Question No : 9

Information that is received by upper management, is often distorted. Which of the

following actions is effective in countering this problem?

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 ASQ CQE : Practice Test
. Stop killing the messenger.

. Establishing an open door policy.

. Practice management by walking around.

A. Ionly
B. IandIIonly
C. IandIIIonly
D. I,IIandIII

Answer: D

Question No : 10

Which of the following quality gurus was very critical of merit-pay and individual bonuses?

He discouraged management by objectives and the ranking of employees by performance.

A. Dr. Juran
B. Dr. Deming
C. Dr. Taguchi
D. Dr. Feigenbaum

Answer: B

Question No : 11

In order to implement a continuous improvement strategy, a company may institute a

steering committee or improvement council. Which of the following would generally NOT be
a task performed by this council?

A. The development of a quality vision for the company.

B. The combined development and implementation of the company improvement strategy.
C. The definition of certain quality objectives for sections of the company.
D. The development of quality education and communication modules for the organization.

Answer: A

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 ASQ CQE : Practice Test
Question No : 12

A company is planning to completely change its employee performance, appraisal and

reward system. Which of the following is NOT viable for consideration in the new system?

A. Integrating subordinate, peer, customer, and self-evaluations with supervisory ratings.

B. Using continuous improvement, quality and customer satisfaction as key criteria.
C. Requiring work team or group evaluations that are equal in emphasis to individual
evaluations.
D. Requiring less frequent performance reviews, but utilizing many rating categories.

Answer: D

Question No : 13

Any group, designing a quality information system (QIS) to collect product data, must
consider which of the following items?

. How the results will be used.

. The frequency that results must be reported.

. The allowable data error variation.

A. IIonly
B. IandIIonly
C. IIandIIIonly
D. I,IIandIII

Answer: D

Question No : 14

Which of the following are likely to be positive actions in obtaining a supplier's commitment
to quality improvement?

. Involving the supplier early in the product development stage.

. Partially reimbursing the supplier, when the product is rejected.

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 ASQ CQE : Practice Test
. Establishing a firm schedule of required product quantities and dates.

. Providing meaningful and timely quality performance feedback.

A. IandIVonly
B. I,IIandIVonly
C. I,IIIandIVonly
D. I,II,IIIandIV

Answer: C

Question No : 15

A pre-award evaluation of a supplier's quality system capability should NOT include

consideration of

A. The supplier's product-quality history.

B. The supplier's geographical location.
C. The supplier's implementation of quality manual procedures.
D. The supplier's skills in quality control techniques.

Answer: B

Question No : 16

For TQM success, what structure sequence should be followed?

. Develop a quality policy.

. Establish a quality council.

. Establish strategic quality goals.

. Train for internal audits.

A. II,III,I,IV
B. II,I,III,IV
C. III,II,I,IV
D. I,II,III,IV

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 ASQ CQE : Practice Test
Answer: B

Question No : 17

What is the highest form of partnering with employees?

A. Employee involvement.
B. Task teams.
C. Cost reduction projects.
D. Stock option plans.

Answer: A

Question No : 18

A product failure in the customer's hands is bad for the company. Why do only 4% of the
customers normally file a complaint?

A. The product guarantee takes care of the product.

B. A warranty is in place on the product.
C. It is a minor inconvenience.
D. They don't think it will do any good.

Answer: D

Question No : 19

The Malcolm Baldrige award is open for competition among which of the following?

. Large manufacturing businesses.

. Large and small manufacturing businesses.

. Service organizations.

. Large service companies.

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 ASQ CQE : Practice Test
A. I only
B. I andIIIonly
C. IIandIIIonly
D. IIandIVonly

Answer: C

Question No : 20

Which of the following is NOT a method for customer service data collection?

A. Customer surveys.
B. Internal surveys.
C. Customer visits.
D. Complaint analysis.

Answer: B

Question No : 21

What is the key ranking difference between the Deming philosophy and the Malcolm
Baldrige award criteria?

A. Deming prescribes "all or nothing" propositions but MBNQA ranks categories with
different weights.
B. The MBNQA ranks "business results" and "customer focus", but Deming does not
consider theseitems.
C. The MBNQA has seven categories compared to Deming's 14 points.
D. There is no recognized rating system for the MBNQA.

Answer: A

Question No : 22

A vendor may be audited both before and during the execution of a contract. During such a
vendor audit, the focus may be directed at the management and resource management of
the company. Which of the following areas would be EXCLUDED during such an audit?

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 ASQ CQE : Practice Test
A. Use and planning of time, manpower and training.
B. Defined quality responsibilities.
C. Company philosophy and organizational charts.
D. Design and process capabilities.

Answer: D

Question No : 23

In obtaining Total Customer Satisfaction, management should NOT undertake which of the
following activities?

A. Use employee involvement and teamwork.

B. Encourage team competition.
C. Encourage sacrificing for the team.
D. Coordinate efforts of the departments.

Answer: B

Question No : 24

Normally, complaint data for both a product or service organization should provide

A. An indication of the organizational areas creating the most problems.

B. The degree or extent of customers dissatisfaction.
C. The appropriate corrective action to take.
D. The total quality costs for the organization.

Answer: B

Question No : 25

The existence of a quality control manual at your key supplier means

A. That a quality system has been developed.

B. That a quality system has been implemented.
C. That the firm is quality conscious.

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 ASQ CQE : Practice Test
D. That the firm is a certified supplier.

Answer: A

Question No : 26

A quality control program is considered to be

A. A collection of quality control procedures and guidelines.

B. A step by step listing of all quality control check points.
C. A summary of company quality control policies.
D. A system of activities to provide quality of products and service.

Answer: D

Question No : 27

An audit will be viewed as a constructive service to the function which is audited when it

A. Is conducted by nontechnical auditors.

B. Proposes corrective action for each item uncovered.
C. Furnishes enough detailed facts so the necessary action can be determined.
D. Is general enough to permit managerial intervention.

Answer: C

Question No : 28

The term "quality audit" can refer to the appraisal of the quality system of

. An entire plant or company.

. One product.

. One major quality activity.

A. I only

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 ASQ CQE : Practice Test
B. I,IIandIII
C. IIandIIIonly
D. I andIIIonly

Answer: B

Question No : 29

Which of the following items is the MOST important consideration when selecting an audit
team member?

A. Being familiar with the organization that will be audited.

B. Being competent in auditing techniques.
C. Being competent in many quality control techniques.
D. Having technical knowledge of the area being audited.

Answer: B

Question No : 30

You are requested by top management to establish an audit program of the quality systems
in each branch plant of your firm. Which of the following schemes would you use in
selecting the audit team to optimize continuity, direction, availability, and technology
transfer?

A. A full time audit staff.

B. All volunteer audit staff.
C. Hybrid audit staff (a proportion of answers a and b above).
D. An outside consulting firm.

Answer: C

Question No : 31

Which of the following would be considered the WEAKEST reason to initiate an audit?

A. To compare actual practice to a defined standard.

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 ASQ CQE : Practice Test
B. Follow-up on corrective action.
C. Identify the root cause of a recent problem.
D. Verify that a quality system continues to meet requirements.

Answer: C

Question No : 32

Findings and observations are audit terms. The best relationship between these terms is
which of the following?

A. Observations are broader in scope than findings.

B. Observations are seen; findings are discovered.
C. Observations generally support findings.
D. Findings are reported in writing, observations are reported verbally.

Answer: C

Question No : 33

Quality audits do NOT provide

A. Answers to quality system deficiencies.

B. Highlighting of faulty company operations.
C. An index of quality needs.
D. An anticipated indication of customer acceptance of the product.

Answer: A

Question No : 34

The sample size for a product quality audit should be

A. Based on ANSI/ASQ Z1.4.

B. Based on the lot size.
C. A stated percentage of production.
D. A very small quantity of product.

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 ASQ CQE : Practice Test
Answer: D

Question No : 35

Which of the following parties, traditionally initiates an audit?

A. The client.
B. The plant manager.
C. The lead auditor.
D. The auditee.

Answer: A

Question No : 36

During the performance of an audit, which of the following are key considerations?

. What sampling plans may be necessary?

. Is the audit schedule progressing as planned?

. Is there a need for a technical specialist?

. Is the level of compliance satisfactory?

A. I,IIandIIIonly
B. IIandIVonly
C. I andIVonly
D. I,II,IIIandIV

Answer: B

Question No : 37

When asked to make recommendations on how to correct any deficiencies noted in the exit
report, the auditor(s) should

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 ASQ CQE : Practice Test
A. Make the best recommendation possible.
B. Confer with the client first.
C. Avoid a recommendation in writing but help the auditee of possible.
D. Offer no specific advice and few suggestions.

Answer: D

Question No : 38

The example of a supplier's quality management effort to meet your existing contractual
requirements is MOST like

. A product audit.

. A process audit.

. A system audit.

A. IIonly
B. IIIonly
C. I andIIonly
D. I,IIandIII

Answer: B

Question No : 39

The audit team normally advises the auditee immediately upon the discovery of a finding
during an audit. Which of the following items is (are) valid reasons for taking this action?

. If corrected immediately, the findings may be eliminated from the audit report.

. If corrected immediately, it shows genuine auditee interest in the objectives of the audit.

. If corrected immediately, it demonstrates the strength of an ongoing audit program.

A. I only
B. IIIonly
C. IIandIIIonly
D. I,IIandIII

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 ASQ CQE : Practice Test
Answer: C

Question No : 40

A purchase order for subassemblies classified as critical must include a review by

. Quality engineering.

. The procurement department.

. Design engineering.

A. IIIonly
B. I andIIIonly
C. IIandIIIonly
D. I,IIandIII

Answer: D

Question No : 41

Which of the following are the MOST logical reasons for providing source inspection?

. The supplier has consistently shown poor out-going quality.

. The key inspection points are hidden after assembly at the suppliers' plant.

. The supplier requests the inspection to save them potential shipping expenses.

. The criticality of the product warrants it.

A. I,IIandIVonly
B. IIandIVonly
C. II,IIIandIVonly
D. I,II,IIIandIV

Answer: D

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 ASQ CQE : Practice Test
Question No : 42

Inspection operations typically

A. Help in assuring satisfactory quality.

B. Reduce the usability of the product or service involved.
C. Require precise equipment in most instances.
D. Occur between all manufacturing operators.

Answer: A

Question No : 43

Consider the following statement:

"A defect which might affect the appearance or general function of essential parts"

This definition describes a seriousness classification described as

A. Incidental.
B. Critical.
C. Minor.
D. Major.

Answer: D

Question No : 44

Which of the following quality system provisions is of the greatest concern when preparing
an audit checklist for a vendor qualification system audit?

A. Drawing and print control.

B. Makeup of the MRB
C. Training level of inspectors.
D. Calibration of test equipment.

Answer: D

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 ASQ CQE : Practice Test

Question No : 45

In the planning of a new major manufacturing program, the greatest quality effort should be
put logically in

A. Inspection of product.
B. Nondestructive testing equipment.
C. Nonconformance to specifications.
D. Prevention of occurrence of substandard quality.

Answer: D

Question No : 46

The first and most important step, in establishing a good corporate quality plan is

A. Determining customer requirements.

B. Determining manufacturing process capabilities.
C. Evaluation vendor quality systems.
D. Ensuring quality participation in design review.

Answer: A

Question No : 47

When planning quality control functions, which one of the following is MOST directly related
to production of a quality product?

A. Process control and process capability.

B. Suitable blueprints.
C. Dimensional tolerancing.
D. Product audits.

Answer: A

Question No : 48
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