SD: User Found connected, no issue found, kindly verify

SD: User password was wrong, password changed now, user is connected now,snap
attached
SD: No abnormality found at backend, port has been reset. snapshot is attached.
SD: No MAC being learnt from the modem, kindly depute CPEI at customer end with
extra modem, snap attached
SD: Modem found unsync, kindly verify ports at MDF, Snap attached
SD: FAST path On, sanp attached, kindly check
SD: CPE configuration required at customer end, depute CPEI at customer end for
further testing, snap attached
SD: data rate and line SNR ok from backend, middleware unbinded for STB redialing,
depute CPEI at customer end for further testing, snap attached
SD: Multicast present and channels added, depute CPEI for further testing if issue
persists, as backend issue is resolved now,
SD: Static IP alotted, user found working with its own static IP, Data rate ok from
end, snaps attached
SD: NO Modem detected at customer end, kindly verify modem connectivity, snap
attached
SD: No frequent disconnection observed, user found working normal, snap attached
SD: Line observed low, line needs to improve, snap attached
SD: Upstream attainable rate low, line needs to improve to increase attainable
rate, snap attached
SD: Data rate and line SNR ok, kindly take fresh feedback now, snap attached
SD: Data rate ok , line SNR ok, kindy verify, snap attached
SD: FAST Mode has been enabled, snapshot has been attached.
SD: FAST Mode has been disabled, snapshot has been attached.
SD: Customer subscribe to ANNEX Package, No Fast option available, change package
type if required.
SD: User Suspended Due to Non Payment. Snapshot is attached.
VPN USER DONT' HAVE BROWSING
SD: Data rate ok, SNR ok, kindly take fresh feedback, snap attached
SD: Data rate ok, SNR ok, modem found suspected kindly deputer CPEI at Customer end
with extra modem, snap attached
SD: Backend config found ok, user is connected with assigned STATIC IP. Snapshot
has been attached. Assign SR to BZ for troublesooting at cudtomer end and don't
reassign to SD.
515147640
M. ASFUND AUSAF COMMENTS
___________________________________________________________________________________
_________________________________________

SD: Backend config ok, Multicast enabled and Channels added, snapshot attached.
Kindly verify and assign to BZ team if issue still persist for further testing at
customer end.

SD: Backend config ok, Multicast enabled and Channels added, Optical power also
fine.snapshot attached. Kindly depute CPEI to check/reconfigured STB device and
take SD in loop

SD: Backend config ok, Multicast enabled and Channels added, Line also
fine.snapshot attached. Kindly depute CPEI to check/reconfigured STB device and
take SD in loop

SD: Backend config ok, Port has been refresh, user is online. Optical power also
fine. Kindly depute CPEI to check/reconfigured ONT/PC device and take SD in loop

SD: Backend config ok, User online. Optical power also fine. snapshot attached.
Kindly depute CPEI to check speed on single system and take SD in loop
SD: Backend config ok, USer online. Line also fine.snapshot attached. Kindly
depute CPEI to check speed on single system and take SD in loop

SD: Backend config ok, USer online. Line also fine.snapshot attached.

SD: Backend config found normal, Port has been reset. User is online, snapshot is
attached.
SD: Backend config found normal. User is online, snapshot is attached.

SD: Backend config found normal. User is online, snapshot is attached. Kindly
verify it by disabling Modem WiFi, and check speed at single PC through ETHERNET.

SD: Backend config found normal. Port has been refreshed, User is online. Kindly
verify through Speedtest by disabling Modem WiFi, and check speed at single PC over
ETHERNET.

SD; Backend config found normal, Port has been reconfigured, snapshot attached,
kindly verify and assign to BZ team if issue still persist for further testing at
customer end.

SD; Backend config found normal, Port has been reconfigured, kindly verify and
assign to BZ team if issue still persist for further testing at customer end.

SD; Backend config found normal, No FDC, Healthy session observed in AAA portal.
Port has been reconfigured, snapshot attached, kindly verify and assign to BZ team
if issue still persist for further testing at customer end.

SD: Backend config found ok, Low Line SNR observed which causing service
degradation. Snapshot is attached. Assign SR to BZ Team, check external line pair
and improve line condition. Snapshot is attached.

SD: Backend config found ok, FDC observed due to low line parameters. Snapshot is
attached. Assign SR to BZ Team, check external line pair and improve line
condition. Snapshot is attached.
SD: Backend config found ok and FDC observed. Snapshot is attached. Assign SR to BZ
Team, check external line pair and change customer modem. Snapshot is attached.

SD: Backend config found normal, Modem found unsync, Assign SR to BZ Team, depute
CPEI at customer end with extra device and coordinate for SD Team further
troubleshooting.

SD: Backend config found normal, Modem found sync and reconfiguration required,
Assign SR to BZ Team, depute CPEI at customer end and coordinate for SD Team
further troubleshooting.

SD: Backend config found normal, Port Latency type has been changed, snapshot is
attached.

SD; Port has been reconfigured as per CRM package, snapshot has been attached.

SD; Port has been reconfigured as per CRM package, snapshot has been
attached.Depute CPEI to check speed on single system and take SD in loop

SD: Backend config ok, Multicast present and Channels added, Snapshot is attached.
Assign SR to BO/BZ Team, depute CPEI with spare device for further testing at
customer end.

SD: Backend config found ok, FDC observed. Assign SR to BZ Team, change customer
device and improve line condition. Snapshot is attached.
SD: Backend config ok, Multicast enabled and Channels added, snapshot attached.
Kindly verify and share missing channels name.

Some Channels are disable as per PTA & by IPTV Commercial Team.
___________________________________________________________________________________
_________________________________________
SD: No issue at SD end. Line fine. Multicast properly configured. Snapshot attache.
Need to check issue/settings at CP. STB need to be restored/reconfigured. Forward
to BZ.

SD: Backend config found normal, depute CPEI with spare device and coordinate for
further troubleshooting.

SD: No abnormality found at backend, port has been reset. snapshot is attached.

SD: Backend config found normal, User is now online, snapshot has been attached.
SD:No issue at SD end.Optical power is fine.Multicast configured.Snapshot
attached.If issue still persists,then depute CPEI for testing at CP with SD
SD:No issue at SD end.Optical power is fine.Snapshot attached.If issue still
persists,then depute CPEI for testing at CP with SD

SD: Backend config found ok, FDC observed due to low line parameters. Assign SR to
BZ Team and improve line condition. Snapshot is attached.
*33*code*02#
SD:.multicast already added,kindly depute CPEI at customer end and take SD in loop
for further testing
SD:NO abnormality found at backend, Port is configured properly and data rate is as
per package
SD: modem needs to be reconfigure as connection is vdsl but modem configuration is
on adsl.
SD:DLM Profile line observed low,kindly improve the line depute CPEI
SD:no disconnections observed, user found working normal
SD: No abnormality found at backend, SNR observed low. kindly improve the line
SD: Modem found unsync, depute CPEI with extra and coordinate for further
troubleshooting.
SD:line observed low,kindly improve the line