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700-651Q&As
Cisco Collaboration Architecture Sales Essentials (CASE)

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QUESTION 1

Which purpose of the Customer Lifecycle is true?

A. understanding why single-transaction customers are preferred

B. understanding what a customer needs between onboarding and renewing, and creating a customer for life

C. understanding when you should no longer be selling products to a customer and start focusing on new customers

D. understanding how to entice the customer to contact you when they want to purchase additional products

Correct Answer: B

QUESTION 2

Which option does a Cisco Experience-Centric solution enable?

A. building incremental value from current offerings

B. adding value to investments already made

C. integrating with infrastructures, devices, and services

D. consistent experience across devices and applications

Correct Answer: D

QUESTION 3

Which option do you need to apply a customer budget to products?

A. knowledge of who the decision makers are

B. clear understanding of the end goal

C. if the customer has any flexibility in their budget to buy additional products as needed

D. what licenses apply to each product

Correct Answer: B

QUESTION 4

Which percent of IT spending is controlled by IT?

A. 50%

B. 40%

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C. 60%

D. 80%

Correct Answer: C

QUESTION 5

Which action must be taken first when deciding what to sell to a customer?

A. Consider the size of the organization.

B. Determine their licensing needs.

C. Discuss the benefits of modernizing equipment.

D. Assess what the customer currently has in place.

Correct Answer: D

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