A BAD LINEReceptionistRobotics Limited. Good morningSalesmanGood morning.

………….. I ……………… to Mr. Rodriguez please? …………………….. is Bob

Whittaker.ReceptionistI’m sorry, ……………. you repeat your name more ………………………..
please?SalesmanYes, of course, Bob…..WhittakerReceptionistI’m ………………………., I
can’t ………………….. you very well. Could you ………………………… it please?SalesmanYes,
Bob Whittaker. That’s W H I double T A K E R ReceptionistI’m sorry his line’s
……………………………. Can I ………………………….. a message?SalesmanYes, could you
……………………. him to call me …………………….. please? My number’s London 350-
2261ReceptionistI’m sorry, where are you ……………………………….. from?SalesmanFrom
LondonReceptionistOK, thank you Mr Whittaker. GoodbyeSalesmanGoodbye and
thank you.
A RELUCTANT CUSTOMERReceptionistTwiney Industries. Can I help
you?SalesmanGood morning. ………………………… I ………………………………. to the Purchasing
Manager please?ReceptionistWho’s ……………………………………. please?SalesmanThis is
Bob Whittaker from Caracax LimitedReceptionistOne ………………………………………
pleasePurchasing ManagerO’Brien ……………………………………SalesmanGood morning. My
name’s Bob Whittaker from Caracax LimitedPurchasing ManagerYes. What do you
………………………………?SalesmanI’m …………………………….. about the literature I ………………….
you.Purchasing ManagerLiterature? What literature?Salesmanconcerning our new
……………………….. of office equipmentPurchasing ManagerAh yes! I ………………………………..
now. Very attractive but very expensive….Salesmanand excellent quality! Mr.
O’Brien, I’m in your ……………………. this week. When can I …………………………. you a visit
and give you a d……………………………………..?Purchasing ManagerI’m sorry Mr Whittaker.
We have all the office equipment we …………………………………… at the
moment.SalesmanWell, I’ll call you …………………………………. in a few months.Purchasing
ManagerWhy not, Mr. Whittaker? Goodbye!SalesmanGoodbye, Mr O’Brien and
thank you for your time!
 KEY

Receptionist Robotics Limited. Good morning

Salesman Good morning. Can I speak to Mr. Rodriguez please? This is Bob
Whittaker.
Receptionist I’m sorry, could you repeat your name more slowly please?
Salesman Yes, of course, Bob…..Whittaker
Receptionist I’m sorry, I can’t hear you very well. Could you spell it please?
Salesman Yes, Bob Whittaker. That’s W H I double T A K E R
Receptionist I’m sorry his line’s busy. Can I take a message?
Salesman Yes, could you ask him to call me back please? My number’s London
350-2261
Receptionist I’m sorry, where are you calling from?
Salesman From London
Receptionist OK, thank you Mr Whittaker. Goodbye
Salesman Goodbye and thank you.

A reluctant customer

Receptionist Twiney Industries. Can I help you?

Salesman Good morning. Could I speak to the Purchasing Manager please?
Receptionist Who’s calling please?
Salesman This is Bob Whittaker from Caracax Limited
Receptionist One moment please
Purchasing Manager O’Brien speaking
Salesman Good morning. My name’s Bob Whittaker from Caracax Limited
Purchasing Manager Yes. What do you want?
Salesman I’m calling about the literature I sent you….
Purchasing Manager Literature? What literature?
Salesman …..concerning our new line of office equipment……
Purchasing Manager Ah yes! I remember now. Very attractive but very expensive….
Salesman …..and excellent quality! Mr. O’Brien, I’m in your area this week.
When can I pay you a visit and give you a demonstration?
Purchasing Manager I’m sorry Mr Whittaker. We have all the office equipment we need
at the moment.
Salesman Well, I’ll call you back in a few months.
Purchasing Manager Why not, Mr. Whittaker? Goodbye!
Salesman Goodbye, Mr O’Brien and thank you for your time!