Project 4: Section A

Develop Quality management plan, Process Improvement plan, Quality

Metrics and Quality Checklist

1) Quality management plan:

The Quality Management Plan for Billing Platform/Application project will establish the
activities, processes, and procedures for ensuring a quality product upon the conclusion of
the project. The purpose of this plan is to:

 Ensure quality is planned

 Define how quality will be managed
 Define quality assurance activities
 Define quality control activities
 Define acceptable quality standards
The project team will work with the Quality Group to define and document all
organizational and project specific quality standards for both product and processes. All
quality documentation will become part of the Billing Platform Project Plan and will be
transitioned to operations upon the successful completion of the project

1.1 QUALITY MANAGEMENT APPROACH

The quality management approach for the Billing project will ensure quality is planned for
both the product and processes. In order to be successful, this project will meet its quality
objectives by utilizing an integrated quality approach to define quality standards, measure
quality and continuously improve quality

1.2 QUALITY REQUIREMENTS / STANDARDS

This section describes how the project team and/or quality group will identify and document
the quality requirements and standards
Product Quality: The product quality standards and requirements will be determined by the
project team and quality group based on customer requirement
Process Quality: : The process quality standards and requirements will be determined by the
project team and quality group

1.3 QUALITY ASSURANCE

The quality assurance of the Billing Project focuses on the processes used in the
development of Billing Platform. In order to ensure quality, an iterative quality process will
be used throughout the project life cycle.

Process Action Acceptable Process Process Phase Assessment Interval

Prepared by Abhishek Budhawani

 Standards
Understand - Inputs from customer Requirement/Concep Per run
Requirements - Standard billing t
platform requirements
Architecting - HLD Design Per run
- LLD
Software - Modules Development Per run
developments
Testing Execution - Test plan Doc Testing Per run
Deployment - UAT & FAT Deployment Milestone & Final
- Go live stage

1.4 QUALITY CONTROL

The quality control of the Billing project focuses primarily on the Billing platform and the
acceptable standards and performance. The quality performance standards for the Billing
Project are in accordance with the organizational standards of performance
The table below illustrates all performance and quality standards for the Billing Product:

Product Performance Quality Assessment Assessment

Functionalities Standards Activities Intervals
Billing of Voice calls Start -end time, Lab and field testing Per call basis
duration and billing
Billing of Data calls Start -end time, Lab and field testing Per session basis
Volume and billing

1.5 QUALITY CONTROL MEASUREMENTS

Billing product must be measured and fall within the established standards and tolerances.
The below logs will be used by the project and quality teams in conducting these
measurements and will be maintained for use as supporting documentation for the project’s
acceptance.
Quality Assurance Log
Trial Date Process Required Actual Acceptable? Recommendation Date
# Measured Value Measured (Y/N) Resolved

Prepared by Abhishek Budhawani

Quality Control Log
Test# Date Feature Required Actual Acceptable? Recommendation Date
Measured Value Measured (Y/N) Resolved

2) Process Improvement Plan

The process improvement plan lays out the necessary steps to identify, measure, and
implement the necessary process improvements for the Billing platform

2.1 PROCESS BOUNDARIES

The Billing Platform Project consists of five processes: Requirements, Design, Development,
Testing and Deployment
As a part of process improvement plan boundaries to be established based on customer
inputs

2.2 PROCESS CONFIGURATION

This is a graphical representation of processes to facilitate in identifying weak areas in

processes

2.3 PROCESS METRICS

Metrics measures allow the project team to assess various performance parameters of a
given process, Process metrics and control limits will be used, in conjunction with process
configuration, to guide the process improvement efforts for the Billing project, below are
agreed limits and specifications by customer and sponsor

Acceptable Mean
Metric Upper Control Limit Lower Control Limit
Value

Prepared by Abhishek Budhawani

 SPI 1 1.2 0.8
CPI 1 1.2 0.8
Total Defects 5 -

2.4 TARGETS FOR IMPROVED PERFORMANCE

The project team to dmeet the set targets for improved performance in each of the metrics

3) Quality Metrics
Based on customer product requirements, internal process standards, and applicable
industry standards, the following metrics have been established for the Billing Project.
These metrics have been reviewed and approved internally and with the customer

Metric Standard Frequency Report

Billing accuracy and 99.99% Per call Daily Reports
claims processing
Completeness of 100% Per call Daily reports
usage charges
Timeline for 1 Hour Hourly Daily Reports
processing usages
Timeline for bill 100% Per customer As per request
generation

3.1 METRICS MEASUREMENT AND DATA COLLECTION

Project team will collect the billing records by performing tests for all call scenarios and
outputs to be compared with other tools like trace tool
Once all measurements are completed for each scenario, the Project Manager, Quality
Manager, and Project Team will meet to review and compile data and develop their
recommendations based on the findings. If any of the metrics have not been satisfied, the
Project Manager will include recommendations for correcting the metric in the Quality
Management Review

3.2 QUALITY MANAGEMENT REVIEW

Quality management review will be scheduled on a monthly basis throughout project life cycle. The
Project Manager is responsible for scheduling the meetings and ensuring a room is reserved
as well as all necessary audio/visual support. The Project Manager is also responsible for
ensuring all required attendees are notified in advance of the meeting.

Prepared by Abhishek Budhawani

Required attendees include project team, customer representatives, Billing manager, quality
manager, PM. Other stakeholders may be invited at the Project Manager’s discretion.

4) Quality Checklist
Quality Checklist
Project: Billing Platform/ Application for telecom operator Date: 14/02/2018
Verification
Quality Item Yes No N/A Date Comments
Does the project have an 10/2/201
approved quality 8

management plan?
Has the quality  14/2/201
management plan been 8
reviewed by all
stakeholders?
Do all stakeholders have 
access to the quality
management plan?
Is the quality 
management plan
consistent with the rest
of the overall project
plan?
Have product quality 
metrics been established,
reviewed, and agreed
upon?
Have process quality 
metrics been established,
reviewed, and agreed
upon?
Do all metrics support a 
quality standard which is
acceptable to the
customer?

Prepared by Abhishek Budhawani

 Do all metrics have 
agreed upon collection
mechanisms?
Do all metrics have an 
agreed upon collection
frequency?
Have quality metrics 
review meetings been
scheduled throughout
the project's duration?
Are all metrics clear, 
measurable, controllable,
and reportable?
Is the project team 
familiar with the
project's quality review
process?
Does the project have an 
appropriate number of
resources assigned for
quality assurance and
control?
Has the project team 
established a repository
for all quality
documentation?
Do all team members 
have access to the
quality documentation
repository?
Have all appropriate 
team members been
notified of their required
participation in quality
reviews?

Prepared by Abhishek Budhawani

 Have quality 
responsibilities been
assigned and
documented and the
applicable personnel
notified?
Have product and 
process quality standards
been established,
documented, and
communicated?
Have quality thresholds 
and limits been
established,
documented, and
communicated?
Does the change control 
process accommodate
project changes based on
quality improvements?
Has a project quality 
manager been assigned?
Is the project sponsor 
aware of his/her
responsibilities relating
to quality acceptance?
Is the customer aware of 
his/her responsibilities
relating to quality
acceptance?

Approved by

Project Sponsor:

Project Manager:

Prepared by Abhishek Budhawani