Q-1: Why is it important for Managers to develop effective communication skills?

ANSWER:
Communication is key in any relationship. Whether that relationship is with your life partner,
your peers, your children, or your workers, it continuously comes back to
a exchange of data, trustworthiness, and respect.
To lead others, you must illustrate effective communication abilities. Otherwise, a manager
will lack the credibility to execute his employer's goals, and battle to rally worker groups
behind them. Managers who communicate well are also more likely to become great issue
solvers, which is a basic expertise to operate well in a worldwide work environment where
differing qualities is progressively the standard. Workers who show an aptitude for verbal
and composed communication are more likely to progress up the corporate ladder, as well.
Compelling communication between managers and workers is essential for a well-
functioning work environment.
There are a few benefits for managers having effective communication skills. Among
distinctive benefits that managers can see forward to, are as follows:
1. Better Employee Relations:
The leading managers understand the need for building alliances and communicating
throughout all levels of the organization. Compelling communications abilities are necessary
for breaking down boundaries, which promotes the
collaborative environment that an organization must
flourish. An ordinary employee's engagement and interest in
work shifts from day to day. Sharp managers acknowledge
this reality but can tailor their possess communication
fashion to spur a representative to attain the required result.

2. Managing performances:
To improve performance levels of representatives, it is critical for managers to sharpen their
communication abilities. Managers who work out open and unbiased communication with
their employees really encourage a two-way exchange that is basic in executing performance-
based evaluations.

When managers set particular objectives, issue clear orders

and characterize key work parameters, employees get it what
is anticipated from them. Transferring data within the shape
of in-person gatherings, phone and conference calls, video-
conferencing, emailing and composed venture arranging can
all be vital management communication devices. Staffers
who are aware about assignments, due dates and venture
statuses can oversee their time more successfully and be more productive, all whereas
decreasing the potential for blunder.

3. Giving feedback to employees:

 It is the duty of managers to provide standard feedback to workers based on their behavior
and performance. Presently, how well a manager communicates will decide on the way
workers get their feedback. In a way, this will specifically have an affect on the way workers
carry on and perform going ahead. In case the communication given by the manager is brief
and clear at that point workers are able to perform way better and carry on appropriately in
an organizational setup.

However, when the communication abilities of managers are inadequate, a part of perplexity
and indeed decrease in efficiency at working environments can be seen. Hence, whether in a
one-on-one or group circumstance, supervisors ought to communicate well to guarantee the
group performance is on the proper track.

4. Conflict resolution & problem solving skills:

Successful communication and problem-solving abilities go hand in hand. Workers who
struggle on the work naturally look to managers for direction to solve their issues. A manager
who lacks discretion, however, is improbable to gain the trust he must address co-worker
conflicts, declining performance or substance mishandle issues. Failure to address these
circumstances, in turn, jeopardizes the organization's
efficiency and capacity to carry out its mission.

Managers have to have amazing listening capacities in

case they were to progress their communication
abilities. Managers who tend to listen better to their
workers gain confidence from them and let them
know that their opinions as well check. This too
makes difference, workers to talk about all their issues openly that have been influencing
their performances. When managers have great communication abilities, they can keep their
group resolve tall and offer assistance resolve clashes in time before they go out of hand.

5. Improved Customer Service:

Strong internal communication can result in improved client service, helping retain clients
and empowering rehash business. Workers will all take after the same orders, actualize
arrangements within the same way and handle client matters following the same rules. This
helps show an organized and unified front, making a reliable client experience.

6. Cost-Savings:
A lack of effective communication can result in expensive mistakes. For illustration, missed
due dates, disgracefully prepared orders and botched planning all have the potential to cost a
company both cash and clients. Precisely conveying expectations, transferring timetables and
addressing potential issue zones before they become an issue can all contribute to smooth
operations.
Q-2: You are In - Charge of Training and Development program for employees.
Write a memo to the Head of Customer Service Department announcing the
new training program aimed at improving customer service.

ANSWER:

TO: Head of Customer Service Department

FROM: In-Charge of Training and Development Program

DATE: May 14th, 2020

SUBJECT: Announcement of new training program

AOA!
I wish to inform you that we have launched a new training program for our full-time
employees. The new training program is part of our improving customer satisfaction
plans.

DATE: May 31st, 2020

TIME: 1:00 pm – 4:00 pm
DURATION: 3Hrs
VENUE: Bahria University, Karachi

The participation of employees shall be greatly appreciated.

Please register your employee’s name and submit them before May 25th, 2020

Regards,

Omar Hashmi
Q-3: Alpha Detergent Company has awarded laptops to 20 gold medal students of
Bahria University at the 12th Convocation held on 25/4/20 at The Convention
Centre Karachi. As Communication Manager, write a press release to inform
the public of the company’s good deeds.

ANSWER:

ALPHA DETERGENTS
26, SATELLITE BUILDING, I.I CHUDRIAGAR ROAD
KARACHI PHONE 2268941
CONTACT: Mr. Omar
PHONE: 021852147

Immediate release

SUBJECT: Alpha Detergent distributes laptops students of Bahria University at

the 12th Convocation

Karachi, 25th April, Alpha detergent company awarded laptops to 20 gold medalist students
of Bahria university at 12th convocation held at Convention Centre Karachi.
Mr. Imran Ali, CEO of the company distributed laptops. The laptops were awarded to
appreciate the efforts of students who are the future of Pakistan and motivating other students
to achieve a gold medal. The director of Bahria University accepted this appreciation and
thanked the organization for their efforts.
Alpha Detergent Company have always been in forefront to promote education and building
better & prosperous Pakistan.