Pre-Authorized Warranty Repair Guideline RWRG0007

RWRG0007 - Internal heat Exchange (Cooler) Failure

Symptom(s) Warranty Coding
• Unexplained engine coolant loss
Part: 4303744
• Engine coolant in the transmission oil
• Oil pushing out shift tower, rear seal leaking, oil com- Complaint: Water leak
ing out through input shaft cover opening
Failure: Leaking
Warranty Coverage Warranty Claim Filing
The warranty coverage varies depending on vehicle vocation.
Reference warranty coverage. File pre-authorized warranty
Internal oil cooler coverage is the same as that of its respective
claim through appropriate OEM or through Direct Pay. Refer-
transmission coverage including extended warranty. (No re-
ence guideline number RWRG0007 in warranty claim text.
striction on internal cooler.)
Note: Repairs that exceed parts and labor parameters cannot
Repair Guideline be pre-authorized.

Internal heat exchangers can be replaced through the bottom

of transmission by removing the cooler cover.
Filing through Direct Pay
Click here for Direct Pay submission guidelines and claim
Always inspect the condition of the transmission through the
forms:
cooler opening once cooler is removed. Often times there is no
damage and the trans appears clean internally. Only the cooler
and oil will need to be replaced. Submission Guidelines
and Claim Forms
If the transmission is contaminated it should be flushed with
DEXRON ATF. See transmission flush procedure in service bul-
letin TMIB0124, on Roadranger.com. Parts Disposition
If the front box gears are scored or there is apparent transmis- Parts are required to be returned.
sion damage pull transmission and perform repairs.

Warranty Parts U.S. Returns:

• K-3246: Internal cooler kit Eaton Warranty EFLN# 2050W
13100 East Michigan Avenue
• 4303742: Cooler gasket
• New lube Galesburg, MI 49053

• Coolant (if required)

Canada Returns:
• ATF (if required)
Eaton Warranty EFLN# 2050W
• Engine cleaner (if required)
2160 Williams Parkway
Warranty Labor Brampton, Ontario
• Oil cooler R&R per OEM SRT Canada L6S 5X7
• Trans flush procedure (if needed) 1.5 hrs For additional shipping and carrier information, please see Ser-
• Engine flush (if needed) 1.5 hrs vice Bulletin TMIB0129, available on Roadranger.com

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 Pre-Authorized Warranty Repair Guideline RWRG0007

Warranty Disclaimer
If the failure is not the result of an accident, damage, negli-
gence, abuse or misuse, improper installation or maintenance
or any other conditions described in the Limits and Exclusions
section of Warranty Manual TCWY0600, available on Road-
ranger.com, then Roadranger will treat the condition as cov-
ered under its warranty. However, this conclusion does not
necessarily mean that a defect in fact exists. In all cases, Road-
ranger shall make the final determination and interpretation as
to the warrantability of the Product.

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