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OfficeStar Data (CLV)
OfficeStar Data (CLV)
OfficeStar Data (CLV)
Transition Matrix
Transition probabilities of customers from one segment to another across periods.
Each line sums up to 100%.
The very last segment represents customers who are assumed to be lost forever.
Last period / Next Active Warm Cold Lost
period Customers Customers Customers customers
Active Customers 75% 25% 0%
Warm Customers 30% 70% 0%
Cold Customers 8% 92%
Lost customers 0% 0% 0% 100%
nses for next period based on current segment membership.