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  • Customer Journey Experience

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    Aditya Singh
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    This document discusses customer journey experience and focuses on 4 key areas: insight into the customer, impact of the experience, identifying issues and opportunities for improvement, and innovating solutions. It also mentions on stage experience for customers and back stage support systems.

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    Customer Journey Experience.docx

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    This document discusses customer journey experience and focuses on 4 key areas: insight into the customer, impact of the experience, identifying issues and opportunities for improvement, and innovating solutions. It also mentions on stage experience for customers and back stage support systems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    22 views1 page

    Customer Journey Experience

    Uploaded by

    Aditya Singh
    This document discusses customer journey experience and focuses on 4 key areas: insight into the customer, impact of the experience, identifying issues and opportunities for improvement, and innovating solutions. It also mentions on stage experience for customers and back stage support systems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Customer Journey Experience

    User Experience

    Interaction Design

    4 Is

    1. Insight
    2. Impact
    3. Issues/Opportunuties
    4. Innovate

    On Stage Experience

    Back Stage Support

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