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Conflict Management - HRM624 Spring 2008 Quiz 03
Conflict Management - HRM624 Spring 2008 Quiz 03
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STUDENT ID______________
QUIZ 3
SPRING SEMESTER (2008)
DUE DATE July 21, 2008
TOTAL MARKS 15
Please read the following new instructions carefully before attempting Quiz
• This quiz consists of 15 Multiple Choice Questions (MCQ’s) carrying 1 mark
each.
• Last date for submission of QUIZ is July 21, 2008.
• Read questions carefully and select the most appropriate answer for each MCQ.
Avoid selecting two choices for one MCQ. The double options will be marked
zero.
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the quiz.
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accepted and will be marked zero.
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accepted through E-mail after the due date.
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QUIZ
1. An accurate estimate of BATNA:
a. Allows disputant in making irrational choices about when to continue
negotiating, when to accept an offer, and when to stop
b. Allows being unduly pressured into settlement
c. Prevents team to accept a deal better than the BATNA without hesitation;
prevents lost opportunities to make good deals
d. Allows team to make better choices about how to exert its relationship
power in the negotiation
2. Impressions formed about people that are based upon fitting the person into
various categories are a type of impression called:
a. Data processing
b. Systemic processing
c. Category-based processing
d. Detail processing
4. When we try to associate with the information previously assumed even if we get
information about a certain phenomenon, we tend to___________ in process of
stereotype.
a. Ignore
b. Explain away
c. Agree
d. Challenge
8. In mediation:
a. There may not be a settlement since the disputants may not come to
agreement
b. If there is some settlement it is permanent
c. The settlement is usually verbal
d. Settlements reached in mediation are not enforceable contracts
a. Triage mediation
b. Bargaining-based mediation
c. Therapeutic mediation
d. Pure mediation
12. Which of the following types of mediation has narrow and evaluative focus?
a. Triage mediation
b. Bargaining-based mediation
c. Pure mediation
d. Therapeutic mediation
13. In which sort of mediation are due process problems the most likely to occur?
a. Triage mediation
b. Bargaining-based mediation
c. Pure mediation
d. Transformative mediation