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  • Nama: Abid Abiyyu Fathin NIM: 20180410410

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    The customer wanted to complain about their recent holiday in Hawaii. They explained that on the trip to the hotel, their bus broke down causing a long delay. When they arrived at the hotel, their room had not been cleaned. Additionally, the people in the room above were having loud parties every night despite complaints. The food at the hotel restaurant was also very poor. The customer was unsatisfied with the 20% discount offered by the representative in response to all the issues during their stay.

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    The customer wanted to complain about their recent holiday in Hawaii. They explained that on the trip to the hotel, their bus broke down causing a long delay. When they arrived at the hotel, their room had not been cleaned. Additionally, the people in the room above were having loud parties every night despite complaints. The food at the hotel restaurant was also very poor. The customer was unsatisfied with the 20% discount offered by the representative in response to all the issues during their stay.

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    29 views2 pages

    Nama: Abid Abiyyu Fathin NIM: 20180410410

    Uploaded by

    AbidNasiro
    The customer wanted to complain about their recent holiday in Hawaii. They explained that on the trip to the hotel, their bus broke down causing a long delay. When they arrived at the hotel, their room had not been cleaned. Additionally, the people in the room above were having loud parties every night despite complaints. The food at the hotel restaurant was also very poor. The customer was unsatisfied with the 20% discount offered by the representative in response to all the issues during their stay.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Nama: Abid Abiyyu Fathin

    NIM : 20180410410

    English Class I

    Exercise 2

    (5) A: Oh dear, did you complain to the hotel?

    (1) A: Good morning, can i help you?

    (3) A: I’m sorrt to hear that. What exactly was the problem?

    (7) A: Oh, I see.

    (9) A: I do apologize. I’d like to offer you a 20% discount on the price of one of our Autumn breaks as a
    gesture of goodwill.

    (4) B: First of all the bus taking us to the hotel broke down and we had to wait for over two hours in the
    sweltering heat before a replacement arrived. Then when we got to the hotel we found our room hadn’t
    been cleaned.

    (10) B: A 20% discount, you must be joking. I want to see the manager.

    (2) B: I’d like to make a complaint about my holiday in Hawaii last week.

    (6) B: Of course, but we were told all the chambermaids were off duty. Anywar, that’s not all. The
    people in theroom above sounded like they were having allnight parties, every night. I demanded
    another room but the receptionist told me the hotel was full.

    (8) B: And to cap it all the food in the hotel restaurant was awful. It was so bad we had to eat out all the
    time despute having paid for meals in the price of our holiday.

    Exercise 3

    1. Complaint : Last month I ordered the newest catalogue but untill now it has not arrived.

    Response : I apologize for the inconvenience. I;ll check the shipment.

    2. Complaint : I ordered a dozen of running shoes but you sent me a doze of high-healed shoes.

    Response : I’m sincerely apologize. The company will replace your order
    3. Complaint : The item I ordered was chipped. It was probably not properly packaged.

    Response : I’m sorry for the problem, we will exchange with new ones.

    4. Complaint : When I first arrived I was assured that a bottle of Chivas Regis would always be in
    the mini bar. Well I’m here now and the bottle isn’t.

    Response : I am really sorry for hear that, but this well never happen again

    5 Complaint : I specifically requested an ocean view, but the room i was given a view of the pool.

    Response : I apologize for it. We will work to solve the problem immediatly. And we’d like to
    offer 20% discount as gesture of goodwill.

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