Professional Documents
Culture Documents
Bakery Quality Control Program
Bakery Quality Control Program
The experienced staff of SFBI can design a comprehensive quality control program for your bakery, helping
you to produce breads and pastries of the highest quality while controlling production and expenses. This
investment in the future of your bakery gives you everything you need to build and maintain an efficient,
high-quality, profitable business.
Comprehensive Services:
Business Strategy
Business Efficiency
Production Scheduling
Formulas
Process
Fees:
3 visits per year, 3 work days for baker consultant, 1 visit, 2 work days, for business consultant for
On-Going Value:
When you become a member of the Quality Control Program, SFBI will keep a record of your
bakery’s formulas and processes so that we can provide knowledgeable, consistent support on an
on-going basis.
If you sign on for a contract of two or more years, SFBI will provide you with a Protocol Manual, free
SFBI will record and organize all the data specific to your business in a written manual that can
serve as a valuable tool for monitoring the activity of your business. Protocol Manual Fee (free with
http://www.sfbi.com/quality_control.html
Now in a fully revised and updated second edition, the book has been expanded and developed
through the inclusion of new information and references related to the formation and processing
of batters and dough into baked products.
The new edition includes a selection of case studies based on practical experience in the
manufacture and optimisation of baked products. Each case study, illustrated as appropriate,
considers the various roles that water may play in different manufacturing contexts.
Contents
The role of water in the formation and processing of batters, biscuit and cookie doughs,
and pastes
Effects of water on product textural properties and their changes during storage
Water activity
http://www.chipsbooks.com/bakeryfd.htm
With the passage of time, Gourmet has continued to expand its products range. Mineral water, soft drinks, ice cream and milk are the
examples. I love their ice cream, especially the mango flavour. Gourmet milk is great as well. It has to be stored at 4 Centigrade and
must be used before its expiry date.
A few days back, I had to return some packets of the milk to the bakery because the milk had gone bad although the expiry date was yet
to come. Therefore today, when I went to buy milk from Gourmet, I requested the salesman to give me the packets from the refrigerator.
But he insisted that he would give me the packets from the basket which was lying right next to him.
To avoid walking a few feet to the refrigerator, the Gourmet staff takes several milk packets out of the refrigerator and places them in a
basket close to where they are standing behind the counter. It makes the task easy for them but since the milk is no more refrigerated, it
turns bad and the customer has to suffer.
Over expansion in businesses leads to weakening of control over the affairs of the companies unless things are handled really properly. I
don’t think Gourmet would be able to stop their staff from the above said practice. They appear to be very keen to get suggestions and
complaints from their customers but later they don’t do anything to rectify the complaints.
For example, on different occasions in response to their demand for a feedback, I have tried to bring to their notice that the receipts that
we get from Gourmet cash registers do not mention names of the items and therefore they are just useless pieces of paper. All reasonably
modern stores issue receipts with names of the items bought mentioned on the receipt and therefore Gourmet too should find it possible
to do so.
Instead of paying any attention to this, they have now made the receipts even more nonsensical. Now you find electronics brand names
like Sharp written on the receipts while there is no mention of the name Gourmet itself. Such high degree of obscurity on the receipts
may not necessarily be related to tax evasion schemes but it is quite annoying for the customers.
Despite these snags, I continue to shop at Gourmet because their quality is still good. Also, I love their orange logo. And today while
trying to look for their website I came to know that a bakery in Jinnah Super Market, Islamabad is also using the name Gourmat Bakers
http://teabreak.pk/gourmet-bakers-lahore-248/19039/
One bakery re known to everyone lives in Lahore; Gourmet, which gain achievement of getting
maximum share of sweets and bakery very speedily. It was really appreciable that how they
manage to give a good quality food in less price than other local bakeries were giving. Good
quality, less price, what other thing customer could wish. Oh yeah, Reach, so they have more
than 80 branches in Lahore and almost reach every part of population in the city.
After some time they started vertical integration and gives their own brand products like milk,
ice cream etc. Everything was going really fine and their market share was growing day by day.
They were already in a good pace but they become a bit impatient and started to launch their
products more often, products like their soft drinks and mineral water. It is also a good sign to
introduce more of their own products with no cost of distribution, as they only show their
products in their own branches, which are almost in every part of Lahore.
But I think due to their new products launch they compromised on the quality of already existing
products. They are unable to manage the quality of their sweets (mathai) which was the initial
recognition of Gourmet, and which is still a highly running item. It is not only me who has
experienced their low quality sweets in previous months but some other fans of Gourmet as well.
My favorite sweet Gulab Jaman have become so tasteless in Gourmet that I never wish to eat it
from there any more. Same is the case with other sweets and bakery items.
They have also started to raise the price day by day, everytime you go, you see the different
prices, which are higher than before. They have started to present the sweets in Tin packing
which weighs 200 grams rather than light cardboard packing. People started to hate them as they
get only 800 grams of sweets by paying the price of 1000 grams, 1/5 th part is missing in
packing. I am amazed if they would be unable to stand for their core values; quality & price, than
what would happened next.
I’ve seen many of the fans of Gourmet bakers including me who tries to avoid it as much as we
can. I wish they could stay more in the ‘mature’ area of product cycle graph showing at the top
of this post. Well they have felt the response of the customer on packing issue and came back to
the choice of customer, wheter a cardboard or Tin packing. It is a good sign and I want them to
learn lessons in a speed in which they are raising their prices nowadays. Learn early and do
something about it or they are already on the way of downfalling.
http://eatntravel.pk/2009/01/08/gourmet-bakerys-downfall-starts/
RESTAURANT INSPECTIONS
Publication: Florida Times-Union (Jacksonville)
Florida's Department of Business and Professional Regulation says every public food service
establishment -- including vendors, caterers and restaurants -- is inspected twice a year. Follow-up visits
are made if results warrant. The department calls the reports "snapshots" of the establishment's condition
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CRITICAL
Violations which, if left uncorrected, are more likely to directly contribute to food contamination, illness or
environmental degradation. Examples include not heating food to proper temperature and not keeping
proper sanitary conditions. These restaurants received 10 or more critical violations in recent inspections
Existence of critical violations found in an initial inspection requires administrative action to ensure
compliance.
http://www.scribd.com/doc/26326037/1-Final
Being the gourmet holds the most market share in the bakers now a days ,
the perceived quality and services of the company will help to ensure a
Gourmet is very famous for introducing the new products to spark long terms
sales. It’s the specialty of the gourmet bakers to introduce a new product
with recent trends, it’s also reduce the risk of failure. In recent years
If we talk about else then the bakery items, dairy, beverages, Sohn halwa,
and ice cream also taking good records of selling. The main goal of gourmet
• Gourmet products are high quality sweets and full of freshness and taste.
• Their packaging styles are highly personalized according to the choice of customer and related
to the event. Price vise their positioning as already said is low price targeting every class of
society
Promotions
• Strategies to make the consumer aware of the existence of a product
or service
• NOT just advertising
1. Market share capture
Product
Specials
Advertising
User Trials
Direct mailing
Posters
Free Gifts
Joint venture
Sponsorships
Physical
Environme
nt
THE
MARKRTING
MIX
Price
Process
People
Place