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WIC QUALITY IMPROVEMENT PROJECT

CAUSE & EFFECT DIAGRAM


1/16/13

Designer Delayed Approval

Plans from contractor


Designer takes much time to approve the plans submitted to them CONSEQUENCES

Usually takes time to submit them to the management WEATHER


Easy to reschedule an appointment
Designer have designated people assign for the approval of plans usually takes time

Inclement weather: heavy rain etc


No penalty for missing an appointment
Delayed submitting plans

Different offices
The Analysis of Paperwork’s of P

Work schedule conflict No private vehicle available on the said schedule No texting system

Other: child illness, household emergency, competing demands Unable to leave a reminder message

Parent working: difficult to bring child to appointment efficiently Designer have different offices
Only clients with voice mail get reminders

Schedule conflict: other children to care for and transport


Appointment scheduled too far out
TRANSPORTATION

CLIENT BARRIERS
APPOINTMENT SYSTEM

10/23/12

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