As one of the biggest e-commerce portal in India, it made a lot of records.

 On 2 September 2013, nearly 5,82,000 tickets booked in a day.

 On 19 March 2014, nearly 5,80,000 tickets booked in a day. [14]
 On 1 April 2015, Indian Railway Catering and Tourism Corporation (IRCTC) created a new
national record with 13,45,496 tickets booked in a day. [15]
 On 2 April 2015, nearly 11,00,000 tickets booked in a day.[16]
 In April 2015, nearly 13,40,000 tickets booked in a day.[17]
 The inauguration of Tejas Express was on 24 May 2017 from Mumbai CST to Karmali, Goa [18]
 Extension of Scheme of Alternate Train Accommodation System aka VIKALP for the benefit of
Waitlisted Passengers with effect from 1 April 2017 in all Mail/Express trains. [19][20]
 From 3 November. 2017, Service started to provide information to passengers through (SMS)
regarding status of delayed trains. Initially, all Rajdhani, Shatabdi, Tejas & Gatiman Trains covered.
From 15 December 2017, all Jan shatabdis, Duranto and Garib Rath trains have also been included. Now
this service is available in around 250 trains. [21][22][23]
 On 4 October 2019, started operating India's first semi-private train "Tejas" between Lucknow
and Delhi.[24]
 On 17 January 2020, started operating second semi-private train ''Tejas'' between Mumbai and
Ahmedabad.[25]
 On 16 February 2020, PM Modi inaugurated first semi-private Train ''Kashi Mahakaal'' (3rd
semi-private by IRCTC) between Varanasi and Indore connecting 4 Jyotirlingas of Lord Shiva. [26]
 In August 2019, IRCTC launched a payment wallet names iMudra, to provide an easy way to
book railway tickets, pay, send or withdraw money. [27][28]