Problem solved

Improper Housekeeping Q
Effect of the problem U
A
Loss of money, loss of material, customers loss, hospital L
image tarnished, loss of harmony amongst staff and I
patients, lengthy and laborious working, and patients T
suffer. Y
Data was collected and plotted on diagrams as follows:
(Fig 4) T
O
O
L
S

Analyse the Problem

Identify the Processes that impact the problem and select
one; list the steps in the process as it currently exists;
map the Process; Validate the map of the process;
identify potential cause of the problem; Collect and
analyze data related to the problem; Verify or revise the
original problem statement; identify root causes of the
problem; and collect additional data if needed to verify
root causes. Cause and effect diagram: Untidy housekeeping
(Fig 5)
2 Do
Develop Solutions
Establish Criteria for selecting a solution; generate
potential solutions that will address the root causes of
the problem; select a solution; gain approval and
supporter to the chosen solution; and plan the solution.
3 Check
Evaluate the Results
Gather data on the solution; and analyse the data on the
solution
Achieved Goal?
If yes go to step 6; and if no go back to step 1
4 Act
Standardize Solution
Identify Systemic changes and training needs for full
implementation; adopt the solution; plan ongoing
monitoring of the solution; continue to look for incremental
improvements to refine the solution; and look for another Recommendations
improvement opportunity.
• Introduction of check-sheet
Case Study 1 (from Quality Circle by S R UDPA)
General ward material
LSS HOSPITAL, KOTA
Nursery ward material
Quality Circle
Emergency Drugs
Name : Cure
Instruments
Section : Nursing staff
• Shift ward boy should report to shift sister-in-charges
Data of formation : October 17, 1988

Employability Skills - (NSQF) Quality Tools : Theory 2.5.63 133

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