ProSupport One for Data Center

ProSupport One
for Data Center
with SupportAssist
and EMC Secure
Remote Services
significantly reduces
IT effort.
•U
 p to 90% less
IT effort to resolve
issues1

Personalized, proactive, and unified support for your Dell EMC environment

Dell EMC services. Better together. A tailored, hands-on,

Dell and EMC have always provided our customers with industry-leading comprehensive support
customer service. Together, we continue to focus on delivering award- experience
winning2 service through our 60,000+ Dell EMC service professionals • Unify the support
and partners in more than 165 countries around the world who are ready experience across
to serve you. your entire Dell EMC
environment.
Your Dell EMC systems deserve our most comprehensive support.
• Improve performance and
ProSupport One for Data Center3 provides a unified data center support
stability by leveraging
experience across your critical Dell data center and EMC storage systems.
your Dell EMC service
It combines the best of both Dell and EMC data center support capabilities
account management
into a single service experience, with collaborative personalized service
team.
account management, as well as coordinated and expedited technical support.
• Resolve issues quickly
ProSupport One for Data Center is designed to help you resolve issues quickly with a coordinated and
and achieve a truly personalized, proactive, and predictive support experience expedited Dell EMC
so you can identify problems before they happen. Tailored to meet your technical support team.
individual data center requirements, we partner with your IT staff and leverage
your capabilities, so you’re only buying the services you need.
ProSupport One for Data Center

Choose ProSupport One for Data Center

• Priority access to specialized Dell EMC technical
support engineers on a 24x7x365 basis and
collaborative third party assistance to quickly
diagnose and resolve hardware and software
issues 4.
• A Dell EMC service account management
expert will serve as a single point-of-contact for
your Dell data center systems and EMC storage
systems providing:
–– Proactive engagement and in-depth
guidance including customized reports
and communications from a trusted
advisor familiar with your business and IT
environment
–– Data center-wide advocacy for accelerated
escalation and expedited issue resolution
• Optional next business day or four-hour parts
and labor response.5
• Software, Hypervisor, OS and EMC Operating
Environment Software support
Proactive monitoring, issue
• Predictive analysis for issue prevention and detection, notification and
optimization enabled by SupportAssist on
Dell PowerEdge Servers and by EMC Secure automated case creation
Remote Services (ESRS) for all eligible EMC
storage systems.
for accelerated issue
• Proactive monitoring, issue detection, resolution enabled by
notification and automated case creation
for accelerated issue resolution enabled by
SupportAssist and ESRS.
SupportAssist and ESRS.

Contact your Dell EMC representative for more information.

1
 ased on Sep 2015 Principled Technologies Test Report commissioned by Dell. Actual results will vary. Full report: http://facts.pt/1P56lW0
B
2
2015 TSIA Star Award | Innovation in Leveraging Technology for Service Excellence
3
Availability and terms of Dell EMC Services vary by region. For more information contact your Dell EMC sales representative.
4
Access to support for Vblock, VxBlock and VxRack systems leverages the existing processes to provide a single source of accountability.
5
Severity 1/Critical issues
© 2016 Dell Inc. or its subsidiaries. All Rights Reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners. October 2016 | H15386 Dell EMC ProSupport One for Data Center SO-DS