VRL Ltd

CHAPTER-l

1. Introduction

a) General introduction

b) Specific introduction

Introduction:-
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a) General introduction

Transportation and communication is compared to the “Nerves

system and blood circulatory network in a human body”.Trnsport plays a

very important role in economic development of a country. Transport not

only facilitates the carriage of goods and passengers but it also brings

about social and cultural advancement of a country. Transport indeed

civilization, the road workers carry the torch of light, they lead and

civilization follows.

It has been remarked as “If an agriculture and industry are the body

and bones of natural organism, transportation and communication are its

nerves”. Transport lies at the root of the whole marketing process. It

contributed to the effective mobilization of the country’s resources and

in vital to the successful execution of the development plans.

Assembling of raw materials at the centre of production and the

distribution of goods to the ultimate consumer is done only with the help

of transportation. It provides place and time utilities to goods by making

them available at the place where they are needed and making them

available for human consumption at a time when they are required.

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Transportation requirement has been increasing at a rate higher

than the growth of industry and at nearly twice the rate of growth of

natural income..In the wake of industrial revolution, large-scale

production came to be concentrated in particular regions resulting in

distances between production and consumption centers to be bridged by

transport.

The existing railway network is inadequate and cannot reach the

interior rural areas. The in land water transport is yet to be develop in

Karnataka. Since water resources are not helpful for transport and

navigation, that’s way road transport convenience plays a vital role for

the economic activities of our state.

In this regard, this study is under taken to understand the

importance of transportation, the problem of transportation and any

company involved in transportation services.

Specific introduction:-

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“VIJAYANANDA ROAD LINES LIMITED (VRL)” is one of

the leading transportation companies in Karnataka. It was started in 1976

by Mr.V.B.Sankeshwar, who is now Member of Parliament (MP-BJP)

without any background and experience. But within a span of ten years

the turnover increased by 50 times, which is a great achievement of an

enterprise. So this study has been conducted to understand the working

system of VRL limited and its various services given to the general

public.

This study also tries to find out the impact on public, merchant

industrialist, students and also to identify the problems and prospects of

VRL Ltd. In view of its growing significance and contribution in process

of development, it is necessary to undertake a study of Road Line

Company in respect to its “Growth and idealism”.

CHAPTER-2
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Research design

 Statement of problem

 Objectives

 Scope

 Operational definition of concept

 Methodology

 Type of research

 Sampling

 Tools for data collection

 Techniques of analysis

 Limitations

 Chapter scheme

RESEARCH DESIGN

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Statement of problems:-

Vijayananda road lines limited is going due to its different

services in transportation. After making impressive sales of logistic

services in VRL Ltd at Hosadurga town.

Logistic services is mainly depends on strategies used by

promotional manager. An effective promotional method has to be used

to make a logistic service of the problem. Road lines, road lines images

and goodwill of the firm are all contributors to make couriers of the

goods and services. Road line is very high than any transportation is

newly launched by the company.

The transportation quickly becomes logistic servicer of VRL,

same company spends huge amount of many in advertising the

Vijayananda road lines.

The intention of the advertising is to logistic services and

advertising vital role in the creation of the logistic servicer of VRL.

Objectives of the study:-

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The following are the important objectives consider for

the study.

1) To study the importance of road transport.

2) To study the management styles of VRL Ltd (transport service)

3) To study the rationale behind diversification of VRL Ltd and its

prospects.

4) To study the comparison of goods transportation

with others.

5) To know/understand the comparison of goods transportation with

others.

6) To know identify the problem and problems of VRL Ltd.

7) To offer suggestions for the effective working of VRL Ltd.

8) To know more different schemes and facilities given by the state

and central government for encouraging the private transportation.

Scopes:-

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The scope of the study is limited to the Hosadurga town the present

study helps research to know about the present states of VRL in

Hosadurga town. It helps the VRL to express their opinion and their

views and give some suggestions for development of VRL and aim at

mass awareness about VRL.

Tools for Data Collection

Data are facts figures & present serving are basis for study &

analysis without an analyses of factual data no. specific inference on be

drawn on the question under study inference based on imagination or

guess work cannot provide correct answers to research questions, the

relevance adequacy & reliability of data determine the quality of the

finding the study.

For the purpose of this present study data from two sources

collected namely primary & secondary data have been gathered.

Primary Data:

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The primary data is collected by personal interview & the

discursions with the personals of VRL Ltd., & by observation with

questionnaire.

Secondary data:-

The secondary data collected from the office records & annual

reports of VRL Ltd. Various books & journals & individual research

papers.

Techniques of Analysis:-

Data collection instrument for the present study:-

A data collection instrument gives around 50 respondents who all

co-operated for the study of VRL in Hosadurga town. For the purpose of

collecting primary data personal interview method with the help of

questionnaire has been selected by the researcher. Secondary data have

been gathered from too many published sources as given in

bibliography.

Sampling:-

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Sampling allows as concentrating our attention upon relatively

small number or people & hence devoting more energy to ensure that the

information collected from them accurate.

Sample:-

Representation of a particular population & in the subset of the

population concerned to my product, a sample represented is as sample

size of 50 people in number & the sample is consisting of the writers of

logistic services of VRL Ltd.

Methodology:-

This project study was conducted by using the primary data is

collected by personal interview & the discussions with the personals of

VRL Ltd land by observation with questionnaire the secondary data

collected from the office records & annual reports of VRL Ltd various

books & journals & individual research papers.

Limitation of the study:-

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Limitation of the study as follows:

1. The information provided by the company is assumed to be

authentic.

2. The data & opinions collected are assumed to be adjective.

3. This study was done mainly through secondary data.

4. Hosadurga branch is taken for this study.

5. The survey conducted only on limited respondents due to time

constrains. So the analysis of survey findings will be based on that.

6. Also time is the limitation for the study.

Chapter scheme:-

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A general study on transportation in Hosadurga with special

reference to VRL Ltd., the project which contains 8 chapter.

 The first chapter deals with introduction & need & scope of

VRL Ltd.

 The third chapter deals with profile of VRL Ltd., & it’s

diversification

 The fourth chapter deals with internal management of VRL Ltd.

 Fifth chapter deals with comparative study with Patel Road

Lines & Transport corporate of India.

 The sixth chapter deals with problems & prospects of VRL Ltd.

 The seventh chapter deals with data analysis of VRL Ltd.,

survey findings

 The eight chapter contains with suggestion findings &

conclusions of VRL Ltd.

CHAPTER-3
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Importance of Road

- Meaning of Transport.

- Types of Transportation.

- Important of Road Transportation in India.

- Types of Road.

Meaning of Transport:-

The term “transports is derived from Latin word ‘Transport’

which is combination of the words ‘trans & porter’. “Across the other
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side” and porter means ‘to carry’. So Transport laterally means to

‘another’. In other words, if refers to the movement of goods & persons

from one place to another”.

Types of Transportation:-

Railway Transportation:-

Indian Railway has become the chief means of Transportation. It

shares 80% of goods traffic & 70% of the passenger traffic. The Indian

Railway is to day Asia’s largest Railway.

Indian Railroad have track route length 62,458 in mid- 1999s, forth

most heavily used system in world, both for passengers & freight all

government owned & operated by Indian Railway.

Some 14,600 kilometers classified, 1, 10,000 bridges some high

speed routes, domestic production most rolling stock & others

components.

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Major government investment in modernization in 1990’s. Full

metro system in calculate, rapid transit system in madras & Jaory system

palled for New Delhi, Bombay served by Suburban Railway network.

Road Transportation:-

Road transport generates & accelerates the development process as

well as national integration. Road transport is of a special importance in

the process of economic development. Roads are basic to infrastructure

necessary for the building up of an economy.

Indian roads & more than 1million meters, 9,60,000 kilometers

surfaced roads, & more than 1 million kilometers constructed of graved

crushed stone or earth. Fifty three highways, almost 20,000 kilometers in

total length rated as national highways carry about 40 percent of road

traffic. Around 60% of all passenger traffic travels by road, urban

transits dominated by motor vehicles increasing are of two & three

wheel vehicles, automobiles, mini buses, buses, tracks, large cities, have

major urban bus systems. Bullock’s camels, elephants & others beats of

burden seen throughout India.

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Water Transportation:-

Indians shipping tonnage, though sizeable in magnitude does not

compare favorably with other maritime nations of the world. India had

only 478 vessels of 7108 million gross registered tonnages in 1996.

Indian shipping accounts for only one percent of the total world fleet.

In India there are 11 major parts & 139 minor parts. In the year

1995 “3” Government owned shipping companies. Four major three

medium sized shipyards, all government runs, thirty. Five smaller

shipyards in private sector. Major coastal & ocean trade routes more than

60,000 kilometers of inland water ways, more than 3,600 kilometers

navigate by large vessels, although only about 2000 kilometers used.

Air Transportation:-

Air transport is the recent addition to the modes of transport. Is

now growing in importance & popularity. Air transportation is the lease

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important in respect of volume of traffic, but passenger traffic is more

important.

There were two airlines (Air India & Indian airlines) & one

Helicopter services (pavan Hans) owned by government & is privately

owned airlines; latter account for only 10 percent of domestic air traffic

of 288 airports, 208 permanent surface runways & two runways of more

than 3659 meters. Major international airports at Bombay [Mumbai].

Delhi, Kolkata, Madras & Thiruvananthapuram. International services

also from marmagoa [goa], Bangalore, Hyderabad. Major regional

airports at Ahamadabad Allahabad, Pune, Nagpur, Thiruvananthapuram.

Importance of Road Transportation in India:-

Indian is country with an area of 3,287,263 sq km. India has more

than 67% of rural population & 5,64,000 villages, more than 70% of

people are engaged in agriculture.

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The existing Railway network is inadequate cannot reach the

interior rural areas. The inland water transport in yet to be developed in

Karnataka, since water resources are not helpful for transport &

navigation. That’s why road transport or conveyance plays vital role for

the economic activities of our state.

India is a country of village, it is essential that villages should be

connected with towns. Without adequate transport system in India

economic development of any dimensions in supply out of the questions.

Transport volumes in India much less than those in the developed

countries. India has still to go long way in strengthening its

transportation network. The countries transportation networks suffer

from several inadequate & pu8rticular it has little resilience to deal with

unforeseen demands Transportation. Like all industries is largely

influenced by information & communication. Technologies with the

focus being on knowledge of customer needs & value added services.

Surface transport is provided by the Road & railways.

TYPES OF ROADS

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The roads in India are classified into 4 categories, they are:

 National Highways

 State Highways

 District Roads

 Village Roads.

National Highways:

The National Highways system is the primary grid of the country

the construction & maintenance of National Highways is the direct

responsibility of central government the National Highways, have

total length of 34,058 km. though accounting for any about 1.3% of

the length of the total road net worth of the country, the National

Highways carry 40% of the traffic.

State Highways:

There are the main actives of commerce within the states. They

cannot district head quarters & important cities with National Highways.

They are responsibility of the state government.

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District Road:

Generally district roads connected with villages & mostly they are

unhealed & are, therefore, un-motor able during rainy season.

Village Roads:

Connect village with the one another & nearest district road,

highways & railway or river ghat. Those are responsible by local bodies.

The following below table show the no. of branches located in each

state:

Number of branches in different states in India.

s/l.no States No.of Branches

01 Andrapradesh 137
02 Delhi 8
03 Goa 11
04 Gujarath 17
05 Haryana 6

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06 Karnataka 170
07 Kerala 13
08 Madyapradesh 3
09 Maharashtra 65
10 Punjab 5
11 Rajasthan 8
12 Tamilnadu 50
13 Union territories 4
14 Uttar Pradesh 7
15 West Bengal 2
Source: Branch list of VRL Ltd.,

CHAPTER 4

PROFILE OF THE COMPANY

 BREIF HISTORY

 INSTRUCTION

 BROAD OF DIRECTION

 CLAIM SETTLEMENT

 SUBSIDARY ACTIVITY.

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A PROFILE

BRIEF HISTORY

The managing director, Mr.V.B.Sankeshwar started as an

individual transport in January 1976 without any background and

experience. Initially for the first 2 years he suffered heavy losses. The

end of 1977 he started as a local transporter between Hubli and Gadag.

Due to personal management and effective serves, business picked up

and purchased one more old lorry in 1978. During this tenure, he

observed activities of other well known transporters and started first

parcel service from Banglore to Hubli, Gadag and Belgaum with only

two lorries. Gradually the business picked up.

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Similarly Smt. Lalitha V. Sankeshwar purchased one old lorry in

1970 and running individually and sometimes hiring out to Vijayanand

Roadlilnes which was proprietary concern them.

Later, the above proprietorship Firms were converted into a Private

Limited Company and sold their lorries to the Company and the

Company came into existence effective from 31st March,1983.Due to

efficient management and Co-operation from the staff, the turnover and

business picked up . The total turnover of the Company since from years

is as under.

(Rs.in lakes)

Year 2004 2005 2006 2007 2008 2009

Turnover 5200.1 6580.71 9568.45 1231.86 1498.91 16938.02

6
Net profit 10.90 41.02 61.02 235.59 259.71 393.95

As can be seen from the turnover, there is a steady increase in the growth

of the turnover of the Company. We are proud that within a span of 25

years the turnover has increased 50 folds a great achievement indeed of

the state of Karnataka.

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The company is managed by the Board of directors consisting of

sri. V.B. Sankeshwara, managing director also Member of Parliament

who has been entrusted with the day-today management. Sri.Anand. V.

Sankeshwar, director looks after the general administration, verification

of Accounts, other bills and payments sri. K.N. Umesh, director is in

charge of southern state, sri L.Ramananda Bhat, director a techno crate

(Formerly with Ashok Leyland Ltd., Chennai) is in charge of the entire

Mechanical (Garage) operation of the company which is centralized at

Hubli.

Instruction:-

A) The company is engaged in good transportation since 2004. It is

incorporated under the Companies Act of 1956 on 31-03-1983. The

company has become a Public Limited Company with effect from

01-07-1994. The company is running under the banner VRL. The

company is having a wide network of branches spread all over

Karnataka, Andhra Pradesh, Tamilnadu, Kerala, Gujarat,

Rajasthan, Goa, Haryana, Madhya Pradesh, Maharashtra And New

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Delhi. In all there are 560 branches, fleet of 1300 own Lorries, 500

attached and hired Lorries and 170 luxury buses.

B) The Turnover of the company as on 31.03.2009 is Rs. 169.38

corers. The company is making all out efforts to achieve a turnover

of Rs.250.00 corers for the year 2008-2009.

C) The company is recommended by Indian Bank Association,

Mumbai.

D)The company’s name in view of its remarkable achievement and

progress in short span of time has applied of its entry into the

GUINESS BOOK OF WORLD RECORDS.

Board of Directors:-

1) SRI. V.B.SANKESHWAR- Managing Director.

Entrusted with day to day management. Looking into the

massive growth and systematic operation of the company, the

managing director of the company Sri V.B.Shankeshwar has

been conferred “UDYOG RATNA AWARD” in 1994

“SARIGE RATNA AWARD” in 1998.

2) SRI. ANAND SANKESHWAR-Director

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Looking after the General Administration, Verification of

accounts, bills and payments.

3) SRI.K.N. UMESH-Director.

In charge of Southern Region i.e., Andhra Pradesh, Tamilnadu,

Kerala etc., is operating from Bangalore.

4) SRI. L.RAMANAND BHAT- Director

In charge of the entire Mechanical (Garage) Operations and

Computerization of the company.

5) SRI. UJJANAPPA BRANCH Mangalore 2010.

The company has a market share in transportation of goods

both in full load sectors and also in parcel sectors. Its market

shares in the corporate our rates both in the goods transport

and passenger transport are the basic service to other players in

the market. Only when there is an increase of the rates

announced by us the other market. Players adjust their rates

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accordingly. This proves our scientific way of approach while

revising our rates.

Subsidiary Activities :-

1) In the year 1992, the company commenced its Courier

Division. The turnover as on 31.03.2001 is Rs lakes. Efforts

extended its services to Northern, Western, Eastern and

Southern parts of the country are afoot.

2) The company has entered into Tourist Operations since

November 1996. The bus fleet strength presently is 150.

Presently its coverage is throughout Karnataka and part of

Maharashtra State. The turnover for the year 2002-2003 is Rs.

2,685.00

3) Considering the potentially and scope for expansion the

company has recently opened 100 new branches at ANDHRA

PRADESH to capture the market. The company intends to

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open another 50 new branches by increasing the fleet strength

by 100 vehicles exclusively for movement in Andhra Pradesh.

4) 15 branches at Kerala, 50 at Tamilnadu and 50 at Maharashtra

state.

5) Our courier service section has expanded its activities to

Northern, Eastern and Western and parts of India in addition to

Southern parts of the company.

Employees strength:-

With the meager employees strength of 15 people at the inception.

Our present work force is 4000 consisting of dedicated people. We are

proud to say that since 1976 in a long span of 25 years of organization

History, there has not a single instance of labour unrest. This is due to

the strong employee relationship and various welfare measures adopted

by the company such as provident fund, gratuity, scheme, medical,

reimbursement, pension scheme, educational benefits maternity benefits

etc.

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We have introduced various novel schemes like payment to

drivers based on mileage driven by them. Even the hamals and drivers of

the Organization are extended the benefits of ESI/PF etc.,

Apart from direct employment, we have introduced a self

employment scheme for local entrepreneurs by appointing them as

agents of the company. We have found that in small places local people

will be in a better position to cater to customers without adding

overheads to the company.

It is estimate that latest 10,000 people are benefited by way of

direct / indirect employment from our organization.

Other Matters of the company:-

The company has been converted into a fully fledged PUBLIC

LIMITED COMPANY since 14-02-1997. The paid up share capital of

the company as on date is Rs 20.00 crores. The augment resource for its

future infrastructure development the company is envisaging a Public

Deposit Scheme since April 2004. The deposits would be subject to a

maximum of Rs 5.00 crores. These funds has been utilized as for

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ongoing expansion and also for infrastructure development such as

purchase of buildings, godowns etc., at various places where the

company has established its activities.

The company has been converted into a full fledged public limited

on 14-02-1997. The issued subscribed, paid up capital of the company is

Rs 20.00 crores – 2, 00,000 equity shares of Rs 10,000/- each.

We have also entered into tourist transport operations since

November 1996. We have launched luxury bus services. Further services

have been extended to Bangalore-Mumbai and Hubli- Mumbai, Poona,

Mumbai, Bangalore, Hubli, Bijapura, Sholapur, Gulbarga, Gadag,

Hospet, Belgaum, Bagalkot, Jamkhandi, Mangalore, Kumta, Honnavara,

Sirsi etc., Presently we have fleet of 170 luxury coaches with VRL built

coaches, Sutlej, ACGL, Ruby, Prakash and TVS Coaches. The services

have been very well accepted and further expansion efforts are afoot.

IN HOUSE BODY BUILDING OF VEHICLES AND OTHERS

ALLIED ACTIVITIES

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At the beginning our company was the truck bookies through other

body builders located at Namakwa and Mettupalyam etc., the company

has since taken up with the body building activities. Of their vehicles all

modern facilities. This of our activity has been self sufficient. All the

heavy goods Vehicles and L.C.V’s purchased during 1996-97are

mounted with we have been producing all the inputs such as. Aluminum

Sheets iron and steel bars etc., required for the body and Central sales

tax by virtue of these activities taken up in our own.

GARAGE OPERATIONS:

The repairs a maintenance of all vehicles including buses are undertaken

at the centralized garage located at Gokul road, Hubli. The garage

operations are headed by sri. L. Ramanand Bhat, Director of the

company, known technocrats in the field. We have been maintaining

stock of all spares, tyres, oil etc., required for the up –keep of the

vehicles. The total stock of spares and tyres and other wherewithal’s

given date will be of the order of Rs.7.00 crores.

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The minimum recorder level depends upon the type of vehicle and

availability of spares. This is being monitored both at garage as well as

at the head Office. The entire garage operations and infrastructure

control has been computerized and the efficiency is to the extent of 95%.

Even after getting independence also India was many problems

such as over population, Poverty, Unemployment, Uneven distribution

of wealth and Exploitation of down product. In order to overcome these

problems a need for an organized economic system was felt in the year

1948.

In order to achieve faster economic development and to develop

heavy capital industries and achieve Co-ordination between agriculture

and industries, India government introduced industrial policy and

adopted a mixed Economic System.

Industrial policy:

After independence Government of India decided to take active

rule in development of Economy and introduced 1948 industrial Policy

for the first time in 6th April 1948. This resolution Contemplated a mixed

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economy reserving spheres both private sector and public sector. The

industries were divided into three categories.

a) Public sector: Industries wholly owned & managed by the state.

b) Public –cum – private sector : in this both state managed units &

private firms could co- exist

c) C) private sector

d) Industries which is wholly owned & managed by the private firms.

The main trust of this policy was to lay the foundation of mixed

economy in which both private & public enterprises could contribute to

the pace of industrial development.

Industrial policy resolution of 1956:-

1) Economic construction is described

2) Stress public sector & doubt in the private sector;

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3) It given sample scope for private sector.

This policy resulted repaid expensing the public sector also zoomed in

the work of public sector expansion.

Industrial policy Statement of 1997:-

At this stage January party was ruling our country. This policy

statement was to encourage small – scale & cottage industries as

multinations. It did not contain any radical policies regarding foreign

companies & multinationals.

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Chapter-5

Data analysis and interpretation of VRL limited.

 Tables

 Graphs

 Analysis

 Interpretation

 Inference

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Data analysis and interpretation:-

The survey conducted results that all the respondents we

businessman’s this survey is conducted only for business man’s because

the most part of transportation is through businessmen’s.

Table: 01:-

Classification of respondents on the basis of qualification:-

Sl.no Education qualification No. of percentage

respondents
1 Under graduate 16 32
2 Graduate 30 60
3 Post graduate 04 08
Total 50 100

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Results and fittings:-

It is clear from the above table that:-

 32 % of respondents were under graduates.

 60 % of respondents were graduates.

 08 % of respondents were post graduates.

Graph-01

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classification of respondents on the basis of

qualification:-
Under graduate Graduate Post graduate

8% 32%

60%

Table: 02:-

Classification of respondents on the basis of what they send/receive.

Sl.no Type of items No of respondents percentage

1 courier 04 08
2 Parcel 06 12
3 Goods 22 44
4 All 18 36
Total 50 100

Result and findings:-

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It is clear from the above table that:-

 08 % of respondents send /receive courier.

 16 % of respondents send /receive parcel.

 44 % of respondents send /receive goods.

 36 % of respondents send /receive all.

Graph-02

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Classification of respondents on the basis of what they

send/receive.

No of respondents percentage

44

36

22

18

12

8
6
4

1 2 3 4

Table: 03:-

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Classification of respondents on the basis of duration gap, they

send/receive.

Sl.no Type of items No of respondents percentage

1 Daily 12 24
2 Weekly 20 40
3 Monthly 04 08
4 Frequently 14 28
Total 50 100

Results & findings:

It is clear from the above table that:

 28% of respondents send/ receive daily.

 40% of respondents send/ receive weekly.

 08% of respondents send/ receive monthly.

 28% of respondents send/ receive frequently.

Graph-03

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Classification of respondents on the basis of duration gap,

they send/receive.
No of respondents percentage

40

28

24

20
8
14
12

1 2 3 4

Table: 04:-

Classification of respondents on the basis of type of mode preferred.

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Sl.no Mode preferred No of respondents percentage
1 By road 40 80
2 By rail 06 12
3 Others 04 08
Total 50 100

Results & findings:

It is clear from the above table that:

 100% of surveyed respondents prefer only road transpiration to

send / receive their goods.

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Graph-04

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Table: 05:-

Classification of respondents on the basis of their deal is within.

Sl.no deal is within No of respondents percentage

1 City 4 08
2 State 10 20
3 Country 28 56
4 All 08 16
Total 50 100

Results & findings:

It is clear from the above table that:

 08% of respondents within city level.

 20% of respondents within state level.

 56% of respondents within country level.

 16% of respondents within all of the area.

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Graph-05:-

Classification of respondents on the basis of their. Deals by/

to whom they send /receive their goods.

16%
8%
20%

City
State
Country
All

56%

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Table: 06:-

It can be known from the survey that all the respondents about the

aspects of vijayananda road lines limited.

Very good Good Fair Poor

Aspects No % No % No % No %
Price 3 12 11 44 09 36 2 08
safety 14 26 10 40 02 04 0 00
package 04 16 15 60 4 60 2 08
delivery 14 56 08 32 2 08 01 04
Area 15 60 09 36 1 04 0 00

coverage
Customer 04 16 15 60 3 12 03 12

orientation
Overall 05 20 17 68 3 12 00 00

performance

Results & findings:

It is clear from the above table that:
 20%of respondents believe that overall performance is very
good.
 68%of respondents believe that overall performance is good.
 12%of respondents believe that overall performance is fair.
 There is no person who feels that overall performance is poor.

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Graph-06:-

openion of respondents about the aspects of VRL limited

68

60

20 36
16
32
60
12
60 12
4
8
56 17
60
15 40
5
4
16 9
15 8 4
14 15 0
26 44 3 12
4 10 3
1
2 36 0
4
14 4
2 0 8
0
3 12 11 9 3
0
1
2
0 8

Table: 07:-

Classification of respondents on the basis of ranks given by them or

VRL Ltd.

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Ranks given Very good Good

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1st 34 68
2nd 08 16
3rd 04 08
4th 04 08
Total 50 100

Results & Findings:

It is clear from the above table that:

 68% of respondents give 1st rank to VRL Ltd.

 16% of respondents give 2nd rank to VRL Ltd.

 08% of respondents give 3rd rank to VRL Ltd.

 08% of respondents give 4th rank to VRL Ltd.

Graph-07:-

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3rd ; 4

4th ; 4

2nd ; 8

1st ; 34

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CHAPTER-06

 Summary of findings.

 Recommendations.

Finding of the study:-

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Today compilation world the VRL Ltd is the biggest transport

company in Karnataka state. VRL Ltd serves the people at large; most of

the people have faith in this organization from the year 1994 VRL VRL

Pvt Ltd is covered in to VRL Ltd.

 The transport company operates their vehicles for an average

period o 248-258 days in a year. They operate vehicles for a

minimum of 248 days and a maximum of 258 days in a year.

 The major repairs are done at central workshop of VRL Ltd itself

to ensure profession.

 VRL Ltd is observed that in last 10 years the company also

increased its turnover o10 times, which is a great achievement.

 It is also observed there the company also increased the expansion

of branches throughout. India for the expansion of business

throughout the country.

 Employee of VRL Ltd. Are getting handsome salary & ways,

bonus & daily allowances. Reimbursement of medical expenses

etc. it is further noted that MD fixed salary according to the

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minimum ways act. Majority of the employees are satisfied with

the working conditions.

 It is observed that majority of the drives are paid on mileage basis,

where as local drives are paid on fixed salary basis there are two

drivers for a vehicle if is gone outside that state. Even they are paid

on mileage basis if they are permanent employees.

 Out of the total cost, variable cost amounts to 79 % & fixed cost

amounts to 2 % of total cost. The highest expenses were incurred

on vehicle maintains includes expenses on tyres & tubes, spares,

oil & diesel etc. the lowest expenses were incurred on claims.

 It is observed that due to increased tax rate over part few years.

The business profitability has come down.

 The VRL Ltd taken the financial assistance from different financial

institution on security of pending delivery, book debts, collateral

security of vehicles, personal guarantee of directors. It is noted that

the organization has a practice of repaying the loans on monthly

installment basis.

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 Now a days “customer is the king”. It is observed VRL Ltd

believed much in this theory. They treated all types of customer in

the same manner. It is further observed, that VRL Ltd give much

importance of the safe and quick transport services. This is main

reason for their growth.

Recommendation:-

Based on the finding of the present study and survey finding the

following suggesting are expressed for the improvement of VRL Ltd.,

working style and with overall performance.

o Fright charge must be decreased or it may be fixed constantly for

some periods. By this VRL Ltd can also complete with the local

transporters.

o Door to door service facilities must be increased and it must be

given to other customers in addition to regular customer.

o Every branch must be computerized for the purpose of quick work

and to save labour.

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o There should be public relation officer in the administrative office

to solve the problems of public noted that MD fixed salary

according to the minimum wages act. Majority of the employees

are satisfied with working conditions.

o It is observed that majority of the drives are paid on mileage basis,

where as local drives are paid on mileage basis. There are two

drives for a vehicle, if is gone outside that state, even they are paid

on mileage basis if they are permanent employees.

o Out of the total cost, variable cost amounts to 79% and fixed cost

amounts to 21% of total cost. The highest expenses were incurred

on vehicle maintenance, which is around 43% of total cost.

Maintenance includes expenses on tyres and tubes, spares, oil and

diesel etc. the lowest expenses were incurred on claims.

o It is observed that due to increased tax rate over part few years, the

business profitability has come down.

o The VRL Ltd taken financial assistance from different financial

institution on assistance from different financial institution on

security of pending delivery, book debts, collaterals securities of

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vehicles, personal guarantee of directors. It is noted that the

organization has practice of repaying the loan on monthly

installment basis.

o Nowadays “a customer is the king”. It is observed VRL Ltd

believed much in this theory. They treated all types of customer in

the same manner. It is further observed, that VRL Ltd give much

importance of the safe & quick transport services. This is main

reason for their growth.

Recommendation:-

Based on the findings of the present study &K survey findings

the followings suggestion are expressed for the improvement of VRL

Ltd., working style & with overall performance.

 Fright charge must be decreased or it may be fixed constantly for

some period. By this VRL Ltd., can also complete with the local

transporters.

 Door – to – door services facilities must be increased & it must be

given to other customers in addition to regular customers.

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 Every branch must be computerized for the purpose of quick work

& to save the labour.

 There should be public relation officer in the administration office

to solve the problems of public.

 Internal audit system should be implemented since VRL Ltd., does

not practice of internal audit system. Budgeting system should be

introduced in the working.

 It is suggested that the performance of employees should be

recognized by providing some gift a awards. Also the drives, which

are very prompt in their work, should also be recognized. This will

improve the moral of the employees.

 The company may fulfill its financial requirements by accepting

public funds & it can decrease its borrow activity.

 It is suggested that the expenditure on tyres, tubes, diesel etc.,

should be shown separately under the vehicle maintenance for

effective cost comparison.

 Try to improve the customer orientation because customer is the

key of any business so build good relationship with the customer.

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Conclusion:-

The study on “transportation services of VRL Ltd”. Has

enlighten the various topics considered as a objective of the study. The

conclusion is with respect of keeping objectives in mind.

Considering the importance & necessary of road transport &

economic growth & development of India. Many transport organizations

are established in the private sector to cater to the growling needs of

transport. Vijayananda Road Lines limited is on such organization

VRL Ltd., in fast growing concern which was increase its

turnover so times with in the span of 10 years. It is the second biggest

transport company in Karnataka. It is extending its branch all over India.

The systematic management styles which the VRL Ltd., is practicing in

the major reason for this achievement.

The employees of VRL Ltd., are having much commitment to

their organization.VRL Ltd., treat a customer is king & they will always

welcome the grievances & solve the problems. They will deliver the

goods as quickly as possible with great care. This study reveals that the

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customer of this company is immersed by the safe. Quick & prompt

transportation Services Company had good image which also one of the

influencing factor for their fast growth.

VRL Ltd., is expanding its business all over the country with

opening their branches all over the India.

VRL Ltd., always urges to expand their business into

passenger services they are changing their strategies according to the

customer need.

Hence finally we can conclude that VRL Ltd., is a ideal

company.

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CHAPTER-07

ANNEXURE

 QUESTIONNAIRE

 BIBILOGRAPHY

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ANNEXTURES

6.1 Questionnaire:

DEAR SIR:-

I, SUVASINI.G a student of 6th semester BBM, Govt. First Grade

College, Hosadurga, have undertaken a research on “A STUDY OF

LOGISTIC SERVICES OFFERED BY VRL” as a part of my BBM

curriculum. Kindly fill-up my questionnaire and give you valuable

suggestions for the study the data that is given by you will be used only

academic purpose.

Yours sincerely

[SUVASINI.G]

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1.Name and residential address

of the respondents :

[Optional]

2.Phone no. :

3.Educational Qualification :

A)Below SSLC [ ] B) SSLC [ ]

C) PUC [ ] D) Graduate [ ]

E) Post Graduate [ ]

F) If any other please specify

4. Age:

A) Below 30 years [ ] B) 31 to 40 years [ ]

C) 41 to 50 years [ ] D) 51 to 60 years [ ]

E) Above 60 years [ ]

5.Sex:

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Male [ ] Female [ ]

6.Occupation:

A) Agriculture [ ] B) Business [ ]

C) Govt. Employee [ ] D) Student [ ]

E) Private Employee [ ]

F) If any other please specify

7.Do you send receive VRL Courier, Parcel, Goods etc.,

A) Yes [ ] B) No [ ]

a) if yes specify what ?

A) courier [ ] C) Goods [ ]

B) Parcel [ ] D) All [ ]

b) if yes. You send/ recive

A) Daily [ ] B) Monthly [ ]

C) Weekly [ ] D) Frequently [ ]

08) Please specify the mode of Transportation/

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A) By road [ ] B) By rail [ ]

C) Both [ ] D) Others [ ]

09) if yes to Road specify your deal is within

A) City [ ] B) State [ ]

C) Country [ ] D) All [ ]

10) What factor you considerd while choosing a Transport Company?

A) Price [ ] B) Safty [ ]

C) Service [ ] D) Area Coverage [ ]

E) Delivery [ ] E) coustomer orientation [ ]

11) Mention any five transport company you know?

Sharma Transport,
Kallesha,
K.P.N Transport,
C.P.S Transport,
V.R.L Transport
12) Do you know about Vijayananda Road Limited (VRL)

A) Yes [ ] B) No [ ]
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a) if yes which aspect of VRL Limited interest you more?

Price [ ] safty [ ]

Package [ ] delivery [ ]

Coverage [ ] customer orientation [ ]

13) if yes, to VRL Limited give your opinion to below thigs.

Items Very good Good Fair Poor

Price
Safety
Package
Delivery
Area coverage
Customer orientation
Overall performance

14) Mention the position of VRL Limited among the few transport

companies. Rank them as per merit from 1 to 10 (according to you)

CPC Ltd., [ ] TVS Ltd., [ ]

Patel Road lines [ ] Deluxe Road lines [ ]

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Maruthi Transport [ ] Local Transports [ ]

Ghtge Patel [ ] TCI Ltd., [ ]

VRL Ltd., [ ] Prakash Roadlines [ ]

15) Compare the below given companies, as per items specified.

Sl Items Deluxe Road TCI Limited Prakash Road

. lines lines

n
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o
1 Price Vg G F P Vg G F P Vg G F P

2 Safety

3 Package

4 Delivery

5 Area

coverage
6 Customer

orientation
7 Overall

performence

15) Are you satisfied with services of VRL Limited ?

Yes [ ] No [ ]

If No, give your valuable suggestion

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Thanking you, Signature

BIBILOGRAPHY

BOOK REFERENCE:

1) Marketing management PHILIP KOTLER

EDITION: 2008-09

2) Marketing management SHARLEKER

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EDITION: 2008-09

3) Marketing management SANTAKKI

EDITION: 2008-09

4) BUSINEES ORGANISATION &

MANAGEMENT Y.K. BHUSHAN

EDITION: 2008-09

WEBSITES:

1) www. Britanica, com

2) www. google. com

3) www.tci.com

4) www.karnatakainfo.com

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