Rochell Cruz

Ewa Beach, HI 96706 || Ph. (808) 861-1514

Email: rochellcruz@msn.com
Executive Summary

I am currently looking for a position that I can utilize the skills I have fine-tuned and perfected over
the last 18 years. I am well versed in Project Management/Coordination, Business Analyst and
Technical Support. I can provide Server Administration, Database Management, LAN/WAN
Engineering and setup, Technical Support for Servers, Desktops, and Mobile Devices .
I am familiar with SDLC projects and can provide SQL support, graphic design support, web page
construction and business requirements.

Core Qualifications
Project Coordinator Data Center Relocation Migrations
Business Analyst Independent Consultant Self-Motivated Leader
Project Management Agile Server Administration
Networking Tier I, II, & III Support AD, Exchange
Configuration Adobe Suite Database Management (DB2, SQL)
SDLC Microsoft Office Suite SharePoint
LAN/WAN Setup, Office 365 Sharegate
Configuration and Google Docs Internet Explorer
installation Google Chrome Word, Excel, PowerPoint
Lotus Notes

PROFESSIONAL EXPERIENCE
123 Technologies
Project Coordinator/Business Analyst
04/2018—Present Ewa Beach, HI
Collect SharePoint Inventory and provide data charts, pivot tables and Excel reports for managers.
Excellent organizational, written, verbal communications skills including technical writing skills.
Experience with Business Process Management systems .
Analyze requirements to determine priority and business value
Build and maintain cubes (internal and client-facing).
Optimize Access database schemes, queries, cubes and reports.
Implement complex business logic requirements.
Data analysis to verify solutions are correct.
Database partitioning, archiving and purging.
Collect information regarding and monitor progress of business analysis activities
Create as-is and to-be process maps and narratives using PowerPoint and Excel
Provide analysis on the data, properly document data, business and data analysis, including
potential impacts to business during migration activity, remediation, technical and analysis support.
Provide end user support with workshops, migration support center, and migration remediation,
liaison between technical and development team and End User/Business groups.
Guided and managed SharePoint sites.
Using Excel spreadsheets to give analysis of data and to also give progress report on current
projects.
Using PowerPoint to setup workshops for customers to give them a visual of the upcoming events
and also the further steps that they will need to take to ensure no issues will come about .
Provide estimates for work stream activities, including dependencies, to the Project Manager .

Additional Years of Work References available upon request Page 1 of 5

 Rochell Cruz
Ewa Beach, HI 96706 || Ph. (808) 861-1514
Email: rochellcruz@msn.com
Contribute to all areas of system implementation including but not limited to vendor interaction,
system compatibility, change control, qualification, deployment, and training

TalentWave /Dell Services

Project Manager
03/2017—03/2018 Ewa Beach, HI
Collect SharePoint Inventory and provide data charts, pivot tables and Excel reports for managers.
Design and build database solutions using retail industry best practices for data warehousing for
specific client requirements.
Design and build ETL routines using SSIS
Create exception reporting.
Build and maintain cubes (internal and client-facing).
Create and maintain reports using SQL Server Reporting Services and MDX.
Optimize database schemes, queries, cubes and reports.
Implement complex business logic requirements.
Data analysis to verify solutions are correct.
Database partitioning, archiving and purging.
Implement new technology, plug-ins and APIs.
End User Support for SharePoint Migration of 55K users and 65K sites.
Provide analysis on the data, properly document data, business and data analysis, including
potential impacts to business during migration activity, remediation, technical and analysis support.
Provide end user support with workshops, migration support center, and migration remediation,
liaison between technical and development team and End User/Business groups.
Guided and managed a team of business analysts that provided inventory control and data analysis
for the migration of legacy sites to SharePoint sites.
Using Excel spreadsheets to give analysis of data and also give progress report on current project
Using PowerPoint to setup workshops for customers to give them a visual of the upcoming events
pertaining to their data and how it will be migrated and also the further steps that they will need to
take to ensure no issues will come about,.

123 Computer Wiz

12/2012 – 03/2017
Project Manager
Responsible for the overall plan, design, installation, maintenance, management, and
coordination of LAN/WAN integration into the network.
Analyzes LAN/WAN and recommends upgrades/changes and security procedures and policies;
Assessed organization's current and future LAN/WAN needs.
Provides input to strategic decisions that affect the functional area of responsibility.
Gave input into developing the budget for new LAN/WAN.
Resolved escalated issues arising from operations and requiring coordination with other
departments.
Infrastructure, Inventory, Remedy and Service NOW Management Tools, IPsec, classify,
categorize and organize server software, entitlement verification and IT systems requirements,
database management and data analysis.

Additional Years of Work References available upon request Page 2 of 5

 Rochell Cruz
Ewa Beach, HI 96706 || Ph. (808) 861-1514
Email: rochellcruz@msn.com
Created unique data analysis techniques, dash board reporting and client management.
Worked on Service Now setup and configuration.

Asset Management & Business Analysis Consultant

Project coordinator and scheduling for data center consolidations, systems consolidations, tools.
Data analysis, database administration.
Business Requirements Analysis, Business Client Relations, SDLC, Designing, modifying and
analyzing Access Database structure, setup, and complex queries.
Hardware Solutions, Cisco, Service Now, Service Management tools, Incident Management,
Operations, Problem resolution.
Configuration & Asset Management implementation, including covering End User & Data Center
Infrastructure Assets, CI's for CMDB.
Responsible for the settings, configuration and maintenance of LAN/WAN and related
hardware/software.
Provides troubleshoots pertaining to LAN/WAN to meet users' needs.
Network Security and systems upgrades

Project Coordinator & Project Manager/Sr. Business Analyst

Managed multiple projects for IT requirements.
Managing a team of Data Analysts, Business Analysts and Project Coordinators to ensure that
end users had a better understanding of migration tactics, roles and responsibilities.
Ensuring that daily, weekly and monthly reports were defined and given to executive level
management.
Set up clear business requirements and expectations, measured and communicated project
progress at executive level.
Established SOW and migration requirements.
Managed business and program goals.
Worked with customers to develop and document complex Infrastructure and IT systems
requirements as they related to the transition to a new data center.

Project Coordinator
Support Project Managers
Assist with education and implementing project management processes;
Improvements and changes.
Provide administrative support to project managers and project leaders.
Organize and provide project-related documentation in multiple formats and with multiple tools.

Graphic Artist, Designs

Technical Support
Graphic Designs,
Web page Development,

Additional Years of Work References available upon request Page 3 of 5

 Rochell Cruz
Ewa Beach, HI 96706 || Ph. (808) 861-1514
Email: rochellcruz@msn.com
Web Page Constructions,
End User Technical Support/Troubleshooting,
Networking

Ke’Aki Technologies 08/2012 – 11/2012

IT Technician
Process in individuals that are started at Tripler, send out any tickets regarding any account that
could not be created,
Work within the Active Directory/Remote computer to create accounts
Create all tickets within the Remedy ticketing system, use outlook to send and receive all email,
Search within the Tripler Intranet site for all individual identity
Provide technical software support,
Coordinate Schedules for techs to go onsite to various locations to swap out hard drives
Maintain database structures for departments,
Run weekly reports regarding the amount of hard drives that were replaced at a single location,
Maintain Microsoft Access Database containing all information of users and their devices
Assist the Site Manager with any and all Administrative Duties that may be fulfilled,
Server Management- Linux, Windows, Blackberry, Exchange, SQL, Sun Systems, Scheduling,
Onsite coordination, Video Conferencing, Token Ring Configurations

Support.com (Comcast Cable) 01/2012 – 05/2012

Customer Service Representative/Help Desk Support
Assist customers with obtaining a technical support package
Receive calls from customers regarding their loss of Internet connection
Report to the supervisor on shift regarding any and all customers that requested supervisor
assistance
Record all phone calls that came in.
Supporting client infrastructure including servers, workstations and networks remotely using
our assistance application,
Working over emailed and phone assistance requests by making, completing and following up
using our powerful ticketing platform
Properly prioritizing support requests and setting proper expectations for customers
System administration, network planning and implementation and network administration
Maintenance and support with extensive understanding in Windows Operating Systems, LAN,
WAN, and TCP/IP protocols

Plum Choice (Balance Staffing) 04/2011 – 09/2011

Network Analyst/DB Administrator
Respond to requests for technical assistance in person, via phone, and/or Email,
Diagnose and resolve technical hardware and software issues, advise user on appropriate
action, follow standard help desk procedures, log all help desk interactions,
Administer help desk software
Redirect problems to appropriate resource,
Identify and escalate situations requiring urgent attention,

Additional Years of Work References available upon request Page 4 of 5

 Rochell Cruz
Ewa Beach, HI 96706 || Ph. (808) 861-1514
Email: rochellcruz@msn.com
Track and route problems and requests and document resolutions,
Prepare activity reports,
Stay current with system information, changes and updates,
Have working knowledge of fundamental operations of relevant software, hardware and other
equipment,
Knowledge of relevant call tracking applications,
Knowledge and experience of customer service practices,
Related experience and training,
Ability to have oral and written communication skills,
Learning skills, Customer service orientation, Problem analysis and Stress tolerance, Problem-
solving and adaptability, Planning, organizing and attention to detail
Windows and Unix-Linux, Linux tools and utilities, Red Hat Enterprise Linux, TCP/IP switching
and routing, wireless networking, Microsoft Active Directory, Microsoft Exchange,
Send-mail, spam filtering, domain name service,
Net filter/ IP-tables, Web servers, server clustering, hardware virtualization, Internetworking &
system security, Install, upgrade and configure client accounts, network printing and security
and software on servers,
Perform evaluations and up gradation of hardware and software components,
Develop disaster recovery measures, read, analyze and interpret technical information, Perform
maintenance and monitoring of voice and data servers, e-mail servers, anti-virus systems,
Anti-Spy ware systems, anti-spam systems, security appliances, firewalls, routers, Internet
monitoring system and plan and install network system and cable. 

EDUCATION
Stevens-Henager September 2014
Bachelor of Science in Graphic Arts
Colorado Springs, CO
Web page Design Principals,
Page Layout Tools,
Typography,
Print Production & Color Theory,
Information Design, Web Design,
Logo & Identity Design, Entrepreneurship

CEI College Anaheim, CA  September 2002 

Associates Degree in Computer Science
Anaheim, CA
A+ Certification,
MCP Certification,
MCSE Certification,
MCSA Certification,
MCDBA Certification 

Additional Years of Work References available upon request Page 5 of 5