Name: Arpita Sahu

Roll No: 425409

1) What are the causes of the quality problems of the Greasex line? Display your answer on a
fishbone diagram.
The lack of quality attitude is the major hindrance to improve the quality problem in Greasax. There
is no synergy in the business between the manufacturing ,production ,marketing and quality
department as every wants to meet their target instead of taking the responsibility of the overall
operations which will restrict them to meet up to the deadline. As a result quality department has to
suffer in Grease line , the cause has been explained below :

Design Work force

Money and
cash flow Management

Lack of
quality
attitude

Time Methods &

tools Maintenance Competition
of machine
2) What general steps should Hank follow in setting up a continuous improvement program for the
company? What problems will he have to overcome to make it work?
Actions Problems
Convince the Top management to give importance to Company tries to keep market share above quality
safety.

ethics & moral values.

Have a candid private conversation with Mr. Hamler
and to convince him to change his attitude towards
product quality and to make sure every stage in supply
chain is sustainable and give report of every problems
related to quality immediately.
Brief session with the production team explaining how
pushing the manufacturing without quality check can
backfire the total business and can also lead to shut
down in production.
Brief session with the Marketing team explaining how
packaging without proper design check can lead to
hazardous incident in plant is having high risk to
business and job of coworkers.
Talk with the GM to provide proper training to workers
and make them aquatinted with the machines & tools.
Arranging a common session on bigger platform for all
the business units by creating awareness and
highlighting hazardous effect on business due to
negligence of quality.
It would be very helpful if all departments have a clear
idea of how others are doing, so well -coordinated plan
is prepared accordingly .Individuals from different
departments will cooperate well because they
understand the obstacles their partners from other
departments are facing. It is the best scenarios if they
can exchange information to make sure everyone
Is on the same page.
Personal issues with Mr. Hamler.
Manufacturing Department only focus on pushing the
plant to meet tight deadlines and faster production.
Marketing team instigates changes only on looks of
packaging without any design & capacity checks just to
win over their competitors .
No formal & proper trainings of the work forces,
Workers are irresponsible and don’t follow any
instruction strictly.
Production teaming including workers ,R&D team ,Sales
&marketing team no one takes poor quality as a
serious consideration.
Poor Company culture ,No formalized business process
lack of coordination between the various business
units .
Delay in production due to misunderstanding as
marketing & planning team takes the order without
communicating with the quality & production team.

Convincing the GM to change the style of leadership Leadership quality in the every team in missing
and the impact of it in the huge growth of company.

Highlighting the fact to the Top management that filing Usage of Non compatible machine . Poor maintenance
equipment was not originally designed for Greasex and with frequent repairs & replacements
already had 12 work orders during the last month for
repairs, There is immediate need to order new filling
equipment that is designed exclusively for the Greasex
cans. Convince them that It is costly to replace the
equipment, but it will increase productivity in the long
run for our company.
Get nozzle heads from a few more suppliers in case our
negotiation with our nozzle head supplier failed. Hence
avoiding defects from applying too much pressure to
force nozzle fix to the cans.
Pushing the marketing department to test the effect of
the contoured cans on the filling speed
before beginning to produce. Instructing the designer
also to test if it was acting as a venturi when being
filled
Adding regular checks as part of mandatory checklist for
all departments.
Poor design I,e burr in nozzle effecting the total process
of filling cans.
Poor packaging effecting the capacity of cans & may
lead to sever accidents like rupturing of cans due to
high pressure.
No regulars checks of cans may lead to unwanted
incidence.

Convincing the Top management to Create an honest Heavy Competition in Market

and open environment where different functions and
divisions support each other while keeping clear
boundaries of authority. And try to to bring in a cross
functional team to help all department facilitate and
collaborate together which will ultimately help to get
highest market share among the competitors.