Before Contacting Us

check the following when errors are found in the unit. Contact nearest branch or agency if
you cannot figure out the causes or if the errors are not listed in the following table.

Error Cause solution

The rinse standby screen The power cord is not Connect the power cord to
does not appear in spite of connected to an outlet an outlet properly.
pressing the I/O switch properly
The power cord is Check the outlet by
disconnected. connecting other electric
appliances. If the power cord
is disconnected, contact the
agency where you purchased
the unit.

The switch light is not lit in The battery for power failure Turn on the power breaker.
spite of pressing the I/O backup is low in charge and
switch the power breaker is turned
off.

Did not press the I/O switch Press the I/O switch for 0.5
for 0.5 consecutive sec or consecutive sec or longer.
longer

Nothing or only a part of a Backlight is turned off. Press the switch on the
display appears on the operation panel
message display monitor.
The connector to be Connect the connector
connected to the message properly.
display monitor is off.

The dialysis temperature The water supply Set the water supply
does not increase to the temperature is low temperature properly Refer
setting temperature to “21. Specification”.

The heater was turned off Release the heater OFF

manually from the manually from the
MAINTE4. MAINTE4.

The dialysis temperature The water supply Set the water supply
does not decrease to the temperature is high temperature at least the
setting temperature. setting temperature of the
unit °C.

Flow volume is adjusted Twist the dialysate flow

improperly volume adjustment valve
(NV2) to adjust.

The rinse movement does The DIA.MODE switch is Press the DIA.MODE
not start. ON. switch to proceed into the
rinse waiting process. Press
the RINSE switch once.
The system is in the rinse Press the RINSE switch
waiting process. once.

The system is in the rinse After pressing the RINSE

end process. MODE switch once to
proceed into the rinse
waiting process, press the
RINSE switch once again.

The system is standing by Wait until the setting time

due to the “waiting” or “pre-
wash” setting in the auto
rinse mode.
The dialysate stopped due to
alarm emergence.
comes.
Eliminate the cause(s) and
reset the alarm.

The blood pump does not The blood pump cover is Close the blood pump cover
rotate (when power is on or open. firmly.
in case of power failure).
The blood pump flow Turn the blood pump flow
display is “0 mL/min”. setting dial to the right to set
to the desired rate.

The blood pump stopped A blood circuit-related alarm

due to alarm emergence. is going off. Eliminate the
cause(s) and reset the alarm.

The blood pump does not The battery for power failure Charge the battery (energize
rotate (in case of power backup is low in charge. the unit for 48 hours or
failure). longer).

The life of the battery for Replace the battery.

power failure backup
expired.

The heparin pump does not The heparin pump flow Set the heparin pump follow
rotate (when power is on or display is “0.00 mL/h”. as you desire.
in case of power failure).
The blood pump stopped. Move the blood pump.

The heparin pump stopped Eliminate the cause(s) of

due to overload. overload.

The estimated heparin Press the HP SPEED switch

infusion time is met. if you need to infuse again.

The heparin pump does not The battery for power failure Charge the battery (energize
rotate (in case of power backup is low in charge.
failure).
During the bicarbonate The
dialysis, the actual dialysate concentration is high.
concentration is higher than
the setting concentration
During the bicarbonate The
dialysis, the actual dialysate concentration is low.
concentration is lower than
the setting concentration.
During the acetate dialysis,
the actual dialysate
concentration is higher than
the setting concentration.
The system shows that the Move the pusher to the right.
heparin pump infusion is
complete.
the unit for 48 hours or
longer).
The life of the battery for Exchange the battery
power failure backup
expired.
stock solution Use the stock solution with a
proper concentration
The settings of the stock Set the dialysis type mode
solution to be used and the properly.
dialysis type mode are
different.
stock solution Use the stock solution with a
proper concentration.
The stock solution is not Make the air to flow better
aspirated sufficiently by loosening the cap for the
because the stock solution stock solution tank, etc.
tank is closed.
The stock solution is not Straighten or unblock the
aspirated sufficiently silicone tube
because the silicone tube of
the stock solution line of the
dialysate circuit is bent or
blocked.
The settings of the stock Set the dialysis type mode
solution to be used and the properly.
dialysis type mode are
different.
The stock solution connector Inset them properly.
is not inserted.
The stock solution Use the stock solution with a
concentration is high. proper concentration
The settings of the stock Set the dialysis type mode
solution to be used and the properly.
dialysis type mode are
different.
During the acetate dialysis, The stock solution Use the stock solution with a
the actual dialysate concentration is low. proper concentration.
concentration is lower than
the setting concentration. The settings of the stock Set the dialysis type mode
solution to be used and the properly.
dialysis type mode are
different.

The stock solution connector Inset them properly.

is not inserted.

The actual dialysate Concentration adjustment Adjust the concentration by

concentration does not has not been done properly. proper procedures.
match the displayed
concentration Contact failure of the Eliminate the cause of
conductivity sensor harness. contact failure of the
conductivity sensor harness.

Electrodes of the Remove rust or exchange

conductivity sensor is rusty. the electrodes.

Switch operation does not A switch whose operation Some switch operations do
work. was not accepted by the not work depending on a
system was pressed. screen display or process.
Read the instruction manual
again before operation.

The connector on the Connect the connector

operation panel board or on properly
the I/O board is off.