SOP – Resumption of

Work After Lockdown

GAIL (India) Limited
Corporate Office, New Delhi

Corporate HR Department SOP – Resumption of Work After Lockdown

 From the Desk of C&MD

Dear Colleagues,
World is going through one of the most unprecedented and difficult crisis of all times in the form of Novel
Coronavirus (COVID-19) outbreak. Amidst this crisis, we remain committed in our utmost focus on the Health and
Safety of our employees and their families. This difficult and challenging situation posed by the COVID-19 pandemic,
has reinforced the need to renew our focus on the health and safety of employees, their families, external
stakeholders and the ecosystem at large.
Responding to this pressing crisis, GAIL immediately implemented a comprehensive crisis management plan to take
action timely and effectively. Here, I would like to extend my sincere thanks and appreciation to each one of you for
supporting and continuing the operations of process plants/ project work even during this crisis with skeletal man-
power and also to those who have ably supported by working from home. I wholeheartedly appreciate the
indomitable spirit that all employees have demonstrated in these trying and challenging times.
After successfully navigating through this crisis till now with the combined efforts of all, I am pleased to say that we
are opening our operations in a staggered/phased manner. I urge you to please re-join with full vigor and
enthusiasm as the crisis is far from over and requires our focused and dedicated efforts to support the nation in
meeting the energy needs. As we look forward to resuming operations post lockdown, our team under the leadership
of Director (HR) has formulated an SOP which will guide to ensure the health and safety of each one of us, our
families and our colleagues.
I appeal to each one of you to follow the guidelines in its letter and spirit.
Stay Safe. Stay Healthy.
(Manoj Jain)

Corporate HR Department SOP – Resumption of Work After Lockdown

 Message from Director (HR)
My dear GAILians,

It’s a matter of immense pleasure and pride for me that all GAILians have shouldered their responsibilities towards
their family, the organization and the nation as a whole with great vigor and enthusiasm. It’s also a matter of great
relief that all GAIL employees and their families are safe and healthy and following all the Government directives
thereby supporting the country in its endeavor to contain the spread of coronavirus infection in India.

Though the crisis is not over yet, we are taking cautious steps towards resuming normalcy by opening the office in a
staggered manner. However, it is extremely critical, that we take all precautions to ensure that our combined effort of
following the long lockdown period is not defeated. Accordingly, a "Standard Operating Procedure (SOP)-for Work
Resumption after lockdown" has been formulated to re-open work places but at the same time ensuring the health
and safety of all the employees and stakeholders.

This SOP will facilitate us in resuming work after lockdown but at the same time successfully break the chain of spread
of Coronavirus infection. It is extremely critical that all the precautionary measures are followed at all offices, plants,
project sites and GAIL townships so that safety and security of all GAIL employees/contract workers are ensured. This
SOP is to be read in conjunction with other guidelines issued from time to time. This SOP will be updated based on
the developments and the latest guidelines issued by the Government Agencies and/or decision of GAIL management.

During this time of unprecedented crisis, it is extremely crucial that we maintain our physical and mental well being
and there is no iota of doubt in my mind that together we can successfully navigate through this crisis and emerge
stronger than ever before.

Warm regards,

(P K Gupta)

Corporate HR Department SOP – Resumption of Work After Lockdown

 Standard Operating Procedure for Work
Resumption after Lock down
Effective Date: This SOP shall come into effect based on the advisory issued by
Corporate Office from time to time.

1.0 Purpose:

The purpose of this Standard Operating Procedure (SOP) is to describe the procedure
to be followed for resuming work from work places.

2.0 Introduction:

This SOP is prepared to extend guidelines for ensuring safe and secure work place for
all stake holders viz. Employees, Contractors, Suppliers, Customers, Contract workers,
Trainees, Visitors & Family members of employees. All precautionary measures are to
be ensured at Offices/ Plants/ Project Sites/ Townships of GAIL.

Corporate HR Department SOP – Resumption of Work After Lockdown

 Dedicated Task Force/ Helpdesk
— Dedicated Task Force/ Helpdesk has been created at Corporate Office to coordinate all efforts towards
prevention and containment of spread of Coronavirus:
— Members of the Task Force are as under:
§ Dr. Chandra Tripathi, CGM (MS) (Mob. No. 9811828960)
§ Shri Vikas Gupta, CGM(HR) (Mob. No. 9818368866)
§ Ms. Nalini Malhotra, CGM (CC) (Mob. No. 9810620194)
§ Ms. Neeta Badhwar, GM (HR-ES) (Mob. No. 9871900622)
§ Shri L K Saluja, DGM (HR-Admin) (Mob. No. 9958631199)
§ Shri Jignesh Vasavada, DGM (CC) (Mob. No. 9871039345)
§ Shri Sheetal Singhal, CM(HSE) (Mob. No. 8477075222)
§ Shri Prakash Sharma, CM(BIS) (Mob. No. 9990045691)
§ Maj. Caleb Thangadurai, CM(Security) (Mob. No. 8506811117)
§ Ms. Neha Shrivastava, SM (HR-ES) (Mob. No. 9650336629)
§ Shri Nishant Gaurav, SM (HR-ES) (Mob. No. 9540606700)
§ Shri Umesh Kumar Singh, SM (HR-Admin) (Mob. No. 9599222464)
§ Shri Navin Kumar Sinha, Manager(F&S) (Mob. No. 9650600574)

§ Similar Task Force comprising of HR, Medical, Security and Fire & Safety personnel (headed by HR) to
be constituted at all work centres/offices to coordinate efforts towards dealing with this crisis and
ensure management of the canteen, visitors, employee health monitoring, body temperature checking,
disinfection/fumigation, availability of PPE, Sanitizers, Maintenance, etc. The name and mobile numbers
of the dedicated task force/helpdesk to be notified by the concerned work centres/offices.

Corporate HR Department SOP – Resumption of Work After Lockdown

 WHO WILL REJOIN WHEN?
The joining back of employees will be done in phases with timelines and dates being
intimated as per the evolving situation and in consultation with the Executive
Management.

Concerned OICs/ WICs at work centres and HoDs at Corporate Office to take the decision based
on evolving situation and considering the work load/exigencies of different departments as well as
based on the business and operational requirements. Minimum possible manpower required for
operation, maintenance, coordination and other linked activities to be called for attending work
place in order to maintain social distance.

Working days/ working hours shall be decided based on the emerging situation.

Corporate HR Department SOP – Resumption of Work After Lockdown

2.1BEFORE DAY OF OPENING
Before Start of Work
• Employees to take ownership in declaring their health status as per
the prescribed proforma.
• Evaluate each employee’s health situation (based on self-
certification). Permit employee to attend office only when the
employee is healthy. Those requiring monitoring will be referred for
medical advice before resuming work.

• People having symptoms of fever, cough, vomit, diarrhoea, etc. should

be directed to not resume work without reference to the Medical staff.
Details of such employees to be shared with OIC/WIC at work centre
and HoD at CO & Company Doctor/Helpdesk

Every employee including out-sourced work force should register

himself/ herself in “AAROGYA SETU” mobile application,
developed by Government of India in order to track down details of
CORONA affected persons.

Corporate HR Department SOP – Resumption of Work After Lockdown

BEFORE DAY OF OPENING
PEST CONTROL AND FUMIGATION of the
entire premises, employee transport,
forklifts/stackers and other critical areas,
washrooms, toilets, canteen, hand wash
areas etc.

DISINFECTION AND SANITIZATION

of all common areas by properly PPE
equipped in-house teams.

ADEQUATE STOCK OF THE PPE including digital

scanner thermometer for each work centre/ office
and one mask per day per employee/ contract
worker to be provided. Local HR/taskforce to
ensure the availability of adequate supply of above
materials.

Corporate HR Department SOP – Resumption of Work After Lockdown

OTHER PREPARATIONS BEFORE
WORK PLACE REOPENS
Earmark and set up team/task force consisting of HR, Medical,
Security and Fire & Safety personnel (headed by HR) for
management of the canteen, visitors, employee health
monitoring, body temperature checking, disinfection/fumigation,
availability of PPE, sanitizers, maintenance, etc.

Give training and guidance to relevant

people including security, housekeeping
and Admin staff who will be responsible to
maintain discipline and hygiene.

DISCUSSIONS WITH VARIOUS CONTRACTORS

on the availability of manpower and if not, plan
for adequate labour availability accordingly.

LIAISON AND DISCUSSION WITH SUPPLIERS

On their stock position and capability to supply
on day one and gradual ramp up of supply.

Corporate HR Department SOP – Resumption of Work After Lockdown

 AFTER WORK PLACE
REOPENS
COMPULSORY SCREENING OF
ALL irrespective of cadre/status
entering through gate with
DAILY DISINFECTION of the
thermal scanner work place with fresh
Chlorine solution / Sodium
Hypochlorite
SOCIAL DISTANCING
A minimum distance of 6 feet
to be maintained in all respects
and aspects REPORT IT. DO NOT HIDE

HAND SANITIZERS COMPULSORY

adequate sanitizers / hand washing with
soap arrangements for all before entering
the work place

SANITIZATION of vehicles & machinery

All vehicles and machinery entering the premise
should be disinfected by spray mandatorily.

Corporate HR Department SOP – Resumption of Work After Lockdown

COMPULSORY SCREENING OF ALL
Temperature checking of all employees and contractual workers shall be done
daily in the morning before entering work place at the gate. All visitors (suppliers,
vendors, contractors etc.) will also be checked before being permitted entry. If it

is beyond 99℉, they will not be allowed to enter the work place. They will be

isolated and their temperature taken again. In case the recorded temperature is
still high then the person will be sent home immediately.

In case temperature of an employee during the routine check is found beyond

99℉ during the working time, escort them, taking all precautions, to the

designated quarantine room and inform the medical staff and HR immediately.
The person will be allowed to rejoin work only after Doctor’s advice.

Corporate HR Department SOP – Resumption of Work After Lockdown

WORKING GUIDELINES FOR
WORK PLACE
Employees to work from their seats only
and avoid going to other’s seats.

No physical meetings.

Use VC/Conference Calls. Strictly adhere to the

social distance of minimum 6 feet.
Avoid hard copy files/papers to the extent possible.

Workers to maintain social distancing of 6 feet at all

times (tool-box meeting, tea-time/ lunch time, gate
entry time).

Corporate HR Department SOP – Resumption of Work After Lockdown

WORKING GUIDELINES FOR
WORK PLACE
Lift: Not more than 2/4 persons (depending on the
capacity/size) are to be allowed to travel.

Staircase: Use of staircase

instead of lift to be encouraged.

Personal/commercial vehicles: Only one passenger

besides the driver of four-wheeler vehicle to be permitted
in the backseat and in case of two-wheeler, only driver of
the vehicle to be permitted.

Office Buses: Official transport vehicles to be

operated at 30-40% passenger capacity.

Corporate HR Department SOP – Resumption of Work After Lockdown

WORKING GUIDELINES FOR
WORK PLACE
Strict ban on gutka, tobacco etc.

Spitting should be strictly prohibited.

Hospitals/clinics in the nearby areas, authorized to

treat COVID-19 patients, should be identified and list
should be available at work place all the times.

Corporate HR Department SOP – Resumption of Work After Lockdown

 SANITIZATION AND UPKEEP OF
COMMON PLACES / UTILITIES

— The common and more critical/frequented areas will be disinfected at least once every day.

— The disinfection/fumigation will be done with Fresh Chlorine solution or Sodium Hypochlorite
through in-house teams.

— Avoid use of ACs to the extent possible and use natural ventilation. Keep all doors and windows
open. Ensure all AC Filters checked and clean.

— Ensure regular cleaning of washrooms / toilets specially disinfecting of taps, knobs, handles etc.
Housekeeping and Admin staff to ensure all working areas are clean and hygienic.

— Availability of sanitizer/hand wash soap solution/paper towel in sufficient quantity at all common
points.

— Ensure all electronic items such as PC, printer, telephones, electrical cables including other utilities
like electrical equipment, DG set, welding machines are not damaged and are checked before
putting in operation.

— Any indoor plants placed for long time to be replaced.

Corporate HR Department SOP – Resumption of Work After Lockdown

KEEPING DISTANCE IN
CANTEEN
A minimum distance of 6 feet to be maintained between two
diners when having food in canteen. Sitting will be so arranged
that no one will sit face to face and will talk while having food.
Moving off the dining chair is strictly prohibited.

Food and water will be served by the steward and the

employees should not touch anything other than their own
plate and glass. The same will be disposed off in hot water
after clearing all food leftovers.

Staggered food timings in different and small batches. No

waiting at the entry to canteen will be permitted. Employees
will move directly from the work place to the table and back.

Any laxity, indiscipline and failure to follow the above norms

will force the Management to CLOSE the Canteen services in
the overall interest of all employees.

Corporate HR Department SOP – Resumption of Work After Lockdown

 VISITOR MANAGEMENT

Entry of visitors, including GAIL employees from other units to be

banned/discouraged in all work places. A visitor may be permitted in most
exceptional and important situation only after pre-approval of the OICs/WICs at work
centres and HODs at Corporate Office. All restrictions and protocols against COVID-19
shall be adhered to. Visitor will not be permitted beyond the reception area and will
not be allowed to meet anyone other than the designated person.

Corporate HR Department SOP – Resumption of Work After Lockdown

 USAGE & DISPOSAL OF MASK
Each employee/ worker in the office / plant to be issued one mask/ day.
No one, including visitors, will be allowed to enter the office / plant without
wearing a mask.
All must wear the mask at all times and can remove it only while having
meal or drinking water.

How to wear a mask

Disposal of Mask

Corporate HR Department SOP – Resumption of Work After Lockdown

 PRACTICE HYGIENE AT
WORK PLACE & HOME

Clean Hands to
How to Hand Protect from
Wash? Infection

Source: World Health Organization, Accessed on 9 th April 2020

Corporate HR Department SOP – Resumption of Work After Lockdown

 PRACTICE HYGIENE AT
WORK PLACE & HOME

Source: Internet

Corporate HR Department SOP – Resumption of Work After Lockdown

 SAFETY @ TOWNSHIP
Employees and their family members to avoid frequent
movements outside the township and choose to stay at home.

Residents to use face mask whenever stepping

outside home or visit any common facility.

Avoid inviting and entertaining guests or friends/

family at home to ensure social distancing.

Avoid engaging maids/outsiders for household work.

Entry of outside visitors to be avoided at

Guest House to the extent possible.
Entry of suppliers such as online retailers viz. Amazon, Flipkart, Big
Basket, etc inside township to be avoided and employees to collect
their package at the entry gate of township.

Vendors/shop keepers to wear protective equipment

such as face masks, gloves, etc in Township.
Vendors to avoid cash transactions and
use e-transactions, to the extent possible.

Social distancing and queue system to be strictly adhered to when there is

gathering of people at shops, banks, religious places, other common places, etc.

Corporate HR Department SOP – Resumption of Work After Lockdown

 SAFETY @ HOME

Source: Internet

Corporate HR Department SOP – Resumption of Work After Lockdown

STAY FIT & MOTIVATED @ HOME
Yoga & Meditation: Yoga will help calm your nerves & boost
immunity while meditating everyday will help reduce stress,
decrease anxiety and improve cardiovascular health.

Workout: While working out in the open is not

an option now, there are a lot of home
workouts that can keep our physical and
mental health in optimum condition.

Eating healthy while at home: A healthy

diet can help in reducing the chances of
cardiovascular ailments, diabetes, obesity,
as well as depression and anxiety.

Pursuing your hobby: It’s that time to pursue that

hobby that has always brought you happiness. For
some, it may be time to sharpen their culinary abilities
or resuming the painting/reading/music that they have
put on hold given their busy schedule.

Corporate HR Department SOP – Resumption of Work After Lockdown

 CONTACT

IN CASE OF DOUBT OR CONCERN

Please contact your Task Force member

Corporate HR Department SOP – Resumption of Work After Lockdown

 Let us come together in the resolve to defeat COVID-19 and get
together to restart operations in a very safe and healthy way and
achieve the zenith once again!

Corporate HR Department SOP – Resumption of Work After Lockdown

 STAY SAFE, STAY HEALTHY

Protect Yourself, Protect Your Family

Thank You
Corporate HR Department SOP – Resumption of Work After Lockdown