a) The role of the counsellor
1. What is counselling?
Counselling principles and skills
Chapter 12:
b) A metaphor for the counselling process
2. Counsellor's values, ethics and
attitudes
3. Four fundamental questions clients
should ask themselves
4. Four phases of counselling
5. Basic communication skills
6. Advanced communication skills
7.Referral skills
8. Record Keeping
9. Supervision
10. Counselling in Africa
a) Respect
b) Genuineness or congruence
c) Empowerment and self-responsibility
d) Confidentiality
e) Diversity sensitivity
a) Q1: What is going on in my life?
b) Q2: What do I need or want?
c) Q3: How do I get what I want?
d) Q4: How do I make all this happen?
a) P1: Relationship building
b) P2: Helping the client tell his or her story
c) P3: Developing an increased understanding of the problem
d) P4: Intervention or action
e) Termination of the counselling session
a) Attending
b) Listening
c) Basic empathy
d) The use of silence
e) Probing of questioning
f) Clarification
g) Reflective commenting
h) Summarising
i) Integrating communication skills
a) Advanced empathy
b) Immediacy
c) Helper self-disclosure
d) Information sharing, suggestions and recommendations
a) The African perspective on health, illness and healing
b) A philosophy of holism
c) Similarities and differences in counselling contexts