Sr No Heading

Cusomer
1 Reference
Model

1.1

1.2

Product Road-
2
Map

3 Collections

Business
4
Support
 Sales
5 Productivity

6 50% DST
 Details

Customer Reference Model to Maximize the Business through Customer References

Make the list of Customers who are not defaulting, and have taken the Top-Up and Right Target
Set BM Level Reference Targets (whether driven centrally or Combo)
Reference Generation Model (Centre vs BM or both)
Reward model to customer for giving reference: - this is also discussed by Rakesh sir that can
help to get more customer base initiative has not taken by any of them
Set-up Tracking Mechanism in the System for Identifying the Referring Customer
Set-up some reward & Recognition to Sales
New 'Non Strategic-Alliance' product road Map: - This task was handed over to Abhishek sir to
find out different type of product that we can go for as per the market need and the competitor
are having added advantage with it.
Abhishek to Come out with a proposed Product Road-Map (Each Product Definition)
High Level OK from Tech, Finance and Credit
Circulate the Product Road-Map to Sales to Revise their Plan
Final Sign-off Product Road- Map on 10th
Making Detailed Product Deck for Each Product
We will target maximum 3 products (with Different payment frequencies) in 20-21
We need to be extra alert and aggressive in Credit and Collections Management
Study all default so far, publsih the learning and upgrade the Credit Policy on the collections
experience so far

Given the current situation, there is a huge risk of defaults in coming few weeks. We need to
identify high and medium risk customers, and set-up a daily view on the defaults.

Assuming the significant shut-down we should be ready for counter-proposal and restucturing
offers ready for 25-30% risk customers
Report of DSA in terms of Delinquency:- in terms of delinquency rate, DSA data was not correct.
We need to be clearly clarify on why and what we need to do.
Roulon Meeting to Fix the going forward approach
All BMs to take ownership of giving update on collections every alternate day

Leadership team to be assigned specific customers as their direct responsibility for collections

Need to provide best in class support to Business for Day to Day operations
Sales Co-ordinator to Publish Daily/Weekly MIS to all BMs, and even RMs on the sales and
Disburesment performance
Disbursement Kit update:- needs to be shortened
One time IT requisiton to be given by Raakesh, and Sachin to deliver
New Office at Rendra nagar :- New office location to be finalized as per the sharad sir
Additional Manpower Requisition for Delhi, along with Revised Target to be signed off (Can be
replicated for other branches)- The addition manpower will be subjected to minimum performance
by existing manpower.

Reward and Recognition Month :- R&R month to motivate the sales team to increase the sales

NACH Problems:- as per the sales team customer was facing NACH problem so that many issues
they were facing like miscommunication / system error / etc so the responsivity was given to
Ashish Sir and Azar sir to get clarification and resolve the problem ASAP (MONDAY)

All P1 items to be Delivered by IT

We need to take the Current Productivity from 30-35 L/PM to 70L/PM

Sales Co-ordinator hiring
Training Manager Hiring
One Sales Ops each for Delhi and Mumbai
DSA Portal for DSAs to Directly Login Cases
Credit Rules Automation, with Target to Deliver 1 Day TAT for Sanction

Enterprise mobility integration:- sales team was facing the issue of going to the office so feature
that to be added as lead management , attendance , lead sourcing etc task have been assigned to
Sachin sir and yashi maam
Getting 50% Business from DST is a must-have business objective for many reasons
50% DST Initiatives
Sales Blitz and Cluster Bombing
Loan Mela along with Credit
Reference generation through Existing clients
Fintree Direct Teams
Data Purchase, CIBIL Scrub and Telecalling
Meet Swapping
Distributor, Beat Route, and Retailer Approach
Retail Associations
Direct Business from DSA team
Exhibitions
Implementation (Top 4 in Q1)
Detailed Process Deck (Process, Collatoral, Sales Pitch, FAQs, Work-Break Down Structure,
Tracking Sheets)

Piloting, Test Launch and Validation and it works

Full Launch with adequate material

 Key Responsibility Date Status

Rakesh 10/4/2020

10/4/2020
10/4/2020

10/4/2020

10/4/2020

10/4/2020

Decision

Ashish 15/4/2020

Ashish Reporta are being published daily

Completed
Ashish 30/3/2020

Abhishek

Raakesh 20/03/2020
Raakesh Ongoing

Raakesh

Raakesh 4-Apr

Ashish 30/4/2020
Sachin Ongoing
Rohit
Rohit 10/4/2020

Bhaskar 15/4/2020

Ashish sir 25/3/2020

Sachin 30/04/2020

Bhaskar Already onboard

Bhaskar 15/05/2020
Bhaskar 30/04/2020
Rohit
Ashish 30/06/2020

Sachin 25/04/2020

Yashi 15-20 April

Ashish 10/5/2020
Rohit
Raakesh
Parasu 15/04/2020
Raakesh Ongoing
Yashi 10/4/2020
Yashi 12/4/2020
Komal
Vishwas/ Shubham

Individual Champions
30/04/2020
supported by Back-end
Individual Champions
supported by BMs and 31/05/2020
Back-End

Individual Champions
supported by BMs and
Back-End