Tester work

Severity of the bug

We use 5 categories to identify the severity of the bug.
Critical - The bug prevents critical functionality within the app from working. This includes
crashing, freezing for which no workaround is possible and a fix is required immediately.
High - The bug affects major functionality within the app from working. However, high priority
bugs can be avoided with a workaround.
Medium - The bug does not cause a failure and does not interfere with the fluent work of the
system and programs. It has an easy workaround.
Low - The bug does not affect functionality or data, or require a workaround. It is a result of
non-conformance to a standard that does not impact productivity - typing errors/ aesthetic
inconsistencies.
Usability - A suggestion that would improve how an app is understood, learnt and used
efficiently.

Here you can see an example of a good entry test by one of our Birds of
the Month. If you’d like to refer to it while you’re testing, you can also find it
in our FAQs.
This is a good report because it includes:

 Listed steps (in bullets or numbers)

 Names of the buttons and actions taken, written clearly and concisely
 Plenty of feedback, both positive and negative
 Constructive answers to the qualitative questions. Give us your open and honest
feedback, you won’t hurt our feelings!
 No use cases or answers are left blank

Use case 1:

 Clicked on the link to the website

 The website opened perfectly
 Observed the website, moved the cursor to “Market Street” and clicked on it using
the Left button on my mouse
 The page loaded with the information (Refer Screenshot 1.jpg)

Use case 2:
  From the homepage, I clicked on the “Fishmonger” tab in the top menu using the left
button of my mouse.
 On the Fishmonger page, there is a YouTube video named “From Catch to Kitchen”,
I clicked on the “play button” and it opened in a new tab
 The video streamed in the new tab (Refer Screenshot 2. Jpg)
 Closed the tab after watching the video

Use case 3:

 After closing the video tab, I was back to the “Fishmonger” page of the website.
 I clicked on the logo of the website located in the top left corner to reach the
homepage of the website.
 After landing on the home page, on the left hand side of the screen, I see a widget
called “Quick recipe Search” (Refer Screenshot 3.jpg)
 Clicked inside the search box and typed “Chicken”
 Clicked “go” with the left hand click of my mouse
 The recipe page loaded with chicken recipes (Refer Screenshot 4.jpg)

Use case 4: 

 From the recipes page, I clicked on “Store Finder” in the top right hand side corner of
the page
 The store finder page loaded with the search boxes (Refer Screenshot 5.jpg)
 I typed “London” in the search bar and clicked on “Find Stores” using the left click of
my mouse
 The page loaded with “Results of stores near” London (Refer Screenshot 6.jpg)

Use case 5:

 After observing the results, I scrolled down to the bottom of the page
 Here, I found “Promotions” in the bottom ribbon of the website
 I clicked on the link for “Promotions”
 The page loaded with a list of promotional activities by the website (Refer
Screenshot 7.jpg)

Use case 6:

 From the promotions page that loaded, I clicked on the “Corporate” button at the top
of the page
 The Corporate Page loaded fine (Refer Screenshot 8.jpg)
 Clicked the back from the chrome menu and after arriving on the promotions page, I
clicked on “Jobs” section of the website (Refer Screenshot 9.jpg)
 The page loaded with all the job listings (Refer Screenshot 10.jpg)

Positive Feedback:
  Home page is a lot of information and is very clear and descriptive
 Easy Navigation of the website
 Simple Layout and design with a good color combination
 Store Finder and Quick Search recipe tool are handy
 There are no intrusive advertisements on the website

Negative Feedback:

 Lack of pictures and videos on the website

 Recipe search yields irrelevant recipes
 The site kept refreshing after every few minutes.
 Poor resolution of images on the site
 Website is not mobile optimized

Question 1: Can you suggest additional features/information for the

website?

 Add an Online shopping basket

 Google maps linked to stores for directions
 LIVE chat and help section
 Make the website mobile optimized

Question 2: Describe three aspects that you would improve about the
website.

 Improve the logo. It has a poor resolution and doesn’t explain the purpose of the site
 Increase the font size and standardize the font type across the website
 Improve the results of the search engine

Question #1

Bugs and usability issues are two problem areas found in ___________.
Test reports
Use cases
Question #2

Bug and usability issues are two different types of issues but can still be
submitted through the Bug form in the Nest
True
Question #3

If a function is not working, even though it was implemented, it is most

likely a __________.
Bug
Question #4

When some important functions are in the wrong place or missing

completely, this can cause ____________ and should be mentioned in the
“Negative” feedback section of your test report. 
Bugs
Both Bugs and Usability issues
Question #5

Fill in the blanks: The Bug severity scale goes from low (___________) to
medium (___________) to high (_____________) and finally, critical
(__________).
Spelling mistake, display problem, non-functional content, browser crash
Question #6

Which of the following is a good example of a Bug title, according to our

guidelines?
My Cart – items added to cart don’t appear 
Question #7

Fill in the blank: Depending on the type of Bug, you may have to upload a
screencast. _______________ usually require screencasts.
Malfunctions 
Question #8

Fill in the blank: ___________ answers the question, “What should have
happened?” and ___________ answers the question “What actually
happened?” 
Expected result; actual result