5/26/2020 How to Use AnyConnect VPN - Computing Services - Division of Operations - Carnegie Mellon University

Computing Services
Division of Operations

Division of Operations  ›  Computing Services  ›  Services  ›  End-Point Computing  ›  Network Access  ›  Virtual Private Networking  ›  How to Use
AnyConnect VPN

How to Use AnyConnect VPN Important

Uninstall all previous versions of Cisco VPN
before you continue.
Mac

Step 1: Download & Install

1. Download the Cisco AnyConnect VPN client.

2. Double-click the downloaded le to run the installer.

3. Follow the onscreen instructions to install.

4. Uncheck all the boxes except VPN for Installation Type.

IMPORTANT: If you're using ESET antivirus, follow the steps Setup ESET for VPN
Compatibility to ensure it works properly. 

Step 2: Connect

1. Connect to the Internet.

2. Select Applications > Cisco > Cisco AnyConnect Secure Mobility Client.

3. Type vpn.cmu.edu and click Connect.

4. Select a Group drop-down. See Which connection type? for help.

5. Enter your Andrew userID and password.

6. Click OK. 

7. To end your VPN session, click Disconnect.  

Windows

Step 1: Download & Install

1. Download the Cisco AnyConnect VPN client.

2. Double-click the downloaded le to run the installer.

3. Follow the onscreen instructions to install.

4. Uncheck all the boxes except VPN for Installation Type.

Step 2: Connect

1. Connect to the Internet.

https://www.cmu.edu/computing/services/endpoint/network-access/vpn/how-to/ 1/4
5/26/2020 How to Use AnyConnect VPN - Computing Services - Division of Operations - Carnegie Mellon University

2. Open the Cisco AnyConnect Secure Mobility Client.

3. Type vpn.cmu.edu and click Connect.

4. Select a Group from the drop-down. See Which connection type? for help.

5. Enter your Andrew userID and password.

6. Click OK. 

7. To end your VPN session, click Disconnect.  

iOS

Install & Con gure

Note: Mobile VPN updates and versions do not coincide with Windows and Mac
installations. All mobile updates are managed through the App Store, not the university's
software update process.

1. Install Cisco AnyConnect from the App Store.

2. Open the AnyConnect app.

3. Select Add VPN Connection.

4. Enter a Description (e.g., CMU General VPN) and the Server

Address vpn.cmu.edu.

5. Click Save.

Connect

1. Open the AnyConnect app.

2. Select the VPN connection you added.

3. Turn AnyConnect VPN ON.

4. Select a Group drop-down. See Which connection type? for help.

5. Enter your Andrew account userID and password.

6. Click Connect.

Android

Install & Con gure

Note: Mobile VPN updates and versions do not coincide with Windows and Mac
installations. All mobile updates are managed through Google Play, not the university's
software update process.

1. Install Cisco AnyConnect from Google Play.

2. Open the AnyConnect app.

3. Select Connections and Add New VPN Connection.

4. Enter a Description (e.g., CMU General VPN) and the Server

Address vpn.cmu.edu.

https://www.cmu.edu/computing/services/endpoint/network-access/vpn/how-to/ 2/4
5/26/2020 How to Use AnyConnect VPN - Computing Services - Division of Operations - Carnegie Mellon University

5. Click Done.

Connect

1. Open the AnyConnect app.

2. Select the VPN connection that you added.

3. Turn AnyConnect VPN On.

4. Select a Group from the drop-down. See Which connection type? for help.

5. Enter your Andrew account userID and password.

6. Click Connect.

Which connection type?

If you need to access: Select:

Library licensed resources Library Resources VPN*

(ArtSTOR, NetLibrary ebooks, and AP Photo Archive)

Windows le shares General Use Campus VPN

ACIS services (SIS, DecisionCast, HRIS) General Use Campus VPN

*Library Resources VPN: When you are connected using the VPN-Library network ALL of
your Internet tra c is tunneled through the VPN connection. This may reduce performance.

Troubleshoot

Ensure that you are connected to vpn.cmu.edu.

Use your Andrew userID and password.

Make sure antivirus/ rewalls allow AnyConnect; or temporarily, disable the

antivirus/ rewall to determine if a connection can be established. Kaspersky
Antivrus and Norton 360 block connections to the vpn server. If you are using
these applications, remove them and install the recommended virus protection
software.

Check your email for NISC noti cations.

Review the sleep settings on your computer. VPN relies on the network

connection being active. When your computer sleeps, the network is usually o .

Disable any third party programs that manage Internet connections.

Uninstall other VPN clients.

Do not enable proxy servers; this includes browser proxy.

Do not enable Internet connection sharing for network devices. Windows - right-

click network device and select Properties > Sharing. "Allow other network users
to connect through this computer's internet connection" should NOT be checked.

Uninstall SSH Tectia and then reinstall using the "Typical" installation method.

Uninstall Cisco Anyconnect, delete the Cisco pro le and reinstall Anyconnect. 

https://www.cmu.edu/computing/services/endpoint/network-access/vpn/how-to/ 3/4
5/26/2020 How to Use AnyConnect VPN - Computing Services - Division of Operations - Carnegie Mellon University

About Computing Services Help Center

Log In to Services
News 412-268-4357 (HELP)

Service Status it-help@cmu.edu (mailto:it-

help@cmu.edu)

Computing Services
Division of Operations
Carnegie Mellon University
5000 Forbes Avenue
Pittsburgh, PA 15213

© 2020 Carnegie Mellon University

https://www.cmu.edu/computing/services/endpoint/network-access/vpn/how-to/ 4/4