Are you achieving

$166 per guest

room/per year in
operational savings?

Amadeus Service Optimization

- HotSOS Housekeeping
Product Overview
How you manage the cleaning of your guestroom inventory can significantly impact the
value of your rooms. If you struggle to get rooms ready for your guests’ arrival or are
looking for ways to improve the way your guestroom attendants work that demonstrate a
return on investment, it’s time to enhance your housekeeping daily operation.
HotSOS Housekeeping is a cloud based solution that can connect to your PMS system
to streamline room assignments, communicate room discrepancies to engineering, “Since February of 2015,
and expedite room priority dynamically as availability needs change. The results are
increased guest satisfaction.
HotSOS Housekeeping
has helped us reduce our
room attendant count by
two on a daily basis. This
“Among all the problems experienced by translates to $170,000
guests, rooms not clean have the greatest CAD/yearly in labor cost!”
negative impact on guest satisfaction “ Stephane Goguely
JD Powers & Associates Director of Finance
Hyatt Regency Montreal, Canada

HotSOS Housekeeping Features:

__ Virtually manage room prioritization based on daily business needs
__ Enable reporting of guestroom deficiencies and guest requests on the go
__ Allow supervisors to connect and manage their department from
anywhere, on any device
__ Integrate with your PMS system for automatic updates on room statuses, guest
preferences and room rushes
__ Analyze data to measure and evaluate RA productivity, guestroom cleaning trends amadeus-hospitality.com
and forecast future business
HotSOS Room “After launching HotSOS
Attendants 2016 Housekeeping across
the entire property, room
attendants are more
efficient, translating
to a 14% increase in
Prevented over productivity and a total
9.7 Million guest labor savings of
incidents $136,000 yearly.”
Eli Brewer, Operations Analyst, Boca
Raton Resort & Club, A Waldorf
Astoria Resort

8% Increase Cleaned over

in efficiency 59 Million rooms

26.5 Million $60 Million in paper

Service orders savings resulting in
executed saving 6,000 trees

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 © 2017 Amadeus IT Group and its affiliates and subsidiaries.
Shaping the future
of hospitality
Amadeus is a technology innovator that connects the entire travel ecosystem at every stage
of the journey. Amadeus offers the hospitality industry solutions for reservations, sales and
catering, property management and operations, all focused on a better end-to-end experience
for guests, employees, managers, owners and partners.

Find out more

For further information, visit amadeus-hospitality.com
or speak to your Amadeus Account Manager today. amadeus-hospitality.com