JANALAKSHMI FINANCIAL SERVICES (JFS):

About Janalakshmi Financial Services (JFS):

Jana Small Finance Bank is a Scheduled Commercial Bank. Established in Bengaluru in 2008, it
has been recognized globally as one of the most innovative financial institutions working on
financial inclusion.

As on September 30, 2019, the Bank’s distribution network was at 270 banking outlets
(including 25 business correspondence outlets), 298 asset centres and 120 ATMs. Of the total
banking outlets, 43% are in semi-urban and rural areas. Number of employees were at 14,452 as
of Sep 30, 2019.

JFS is the largest and the fastest growing Micro Finance Institution (MFI) in India. JFS gave out
its first loan in October 2000 and currently serves over 5.35 million families across 197 cities in
India. It has over 12,000 employees, referred to as JanaNayaks. JFS has deep domain expertise in
banking and financial services, with over 500 years of banking sector expertise and a highly
proficient senior management. The organisation is recognised globally as one of the world’s
innovative financial institutions working on the problem of financial inclusion.

JFS is promoted by Jana foundation, which is an urban inclusion think tank based in Bangalore
with a vision to transform urban India where financial inclusion and enhanced quality of life are
assured to all those who aspire to help themselves. The Foundation undertakes various activities
that deepen understanding of financial inclusion and its many challenges. It addresses policy
issues through its financial advisory services. Through education, skilling, livelihood initiatives,
and community connect activities, it aims to comprehensively meet the customer needs and assist
them to improve the quality of their lives.

In March 2016, JFS received the VC Circle award for the best financial services firm in India
that has received venture capital funding. JFS is also a part of the financial-inclusion working
group with the World Economic Forum. Also in January 2017, Janalakshmi featured in Fortune
magazine as one of India’s 500 largest corporations.

Vision & Mission

Vision: To be the leading digitized bank of an aspiration India serving all customers and
communities.

Mission: To be the trusted and inclusive bank with consistently high standards of performance,
compliance and work culture.

Board of Directors

Ramesh Ramanathan

Non-Executive Chairman

Ajay Kanwal

MD & CEO

Vijayalatha Reddy

Independent Director
 

R. Ramaseshan

Independent Director

Vikram Gandhi

Independent Director

Puneet Bhatia

Non Executive and Non Independent Director

Chitra Talwar

Independent Director

Awards and recognition:

 In 2018, Capital Finance International adjudged the Jana Small Finance Bank as The Best
Inclusive Financial Services – India 2018 in London
 In 2017, JFS was featured in ‘Fortune – The Top 500’ as the largest corporations in India
and was awarded as India’s Distinctive Goodwill Brand for 2017. In the same year,
CNBC awarded JFS for Best Financial Sector Transaction ADB Private Sector.

 In 2016, VC Circle awarded JFS with the ‘Best Financial Services firm in India’

Performance on key parameters

 Janalakshmi is the fastest growing large MFI. Its portfolio outstanding and borrower base
have grown at a CAGR of 140 and 104 per cent respectively during the 3 years ended
March 31, 2013

 Has sound processes and systems. The 30+ days past due was low at around 0.3 per cent
as on September 30, 2013. However, ability to replicate processes in new geographies
and maintain asset quality over the medium term is critical

 Dependence on wholesale funding from banks/ financial institutions is high at around 85

per cent as on September 30, 2013; has relationship with 30 lenders and raises funds from
securitisation regularly

 Capitalisation remains healthy. Raised capital of Rs.325 crore (Rs.222 crore of equity
capital, Rs.60 crore of compulsorily convertible preference shares, and Rs.42 crore of
compulsorily convertible debentures) in August 2013

 Reported a net profit of Rs.19.2 crore during the half-year ended September 30, 2013, as
against net profit of Rs.3.5 crore in the corresponding period of the previous year. Ability
to control operating expenses and credit costs while pursuing aggressive growth is critical
and will determine earnings profile over the medium term.
Products & Services

 Savings Account
 Current Account
 Deposits
 Loans
 Cards
 Online Banking
 Payments
Savings:

Regular Savings Account

Regular Savings Account by Jana Small Finance Bank is designed to offer you the convenience
and comfort of a hassle-free, “anytime and anywhere” banking experience.

Key Benefits

FEATURES BENEFITS

Rate of Interest  Attractive interest rates

Average Monthly Balance  INR 2,500

RuPay Debit Card  Unlimited withdrawals from any Jana Small Finance Bank
ATMs across India

Mobile Banking App  Mobile Banking App to perform Fund Transfers

comfortably

eKYC Enabled Account  Open an account in minutes using our completely digitised
Opening process

Eligibility Criteria

Applicants must be Resident Indians to be eligible to apply for Regular Savings Account of the
following types:

 Individual (sole or joint account)

 Senior Citizen

Savings Plus Account:

Savings Plus Account by Jana Small Finance Bank is crafted for all, especially for cricket fans,
as it provides you access to Jana Bankable Debit Card. An exclusive card with great offers and
your favorite cricketers’ image on it.

Product features and benefits:

FEATURES BENEFITS

Rate of Interest  Attractive interest rates

Average Monthly Balance  INR 5,000

RuPay Platinum Cricket  Jana Bankable Debit Card

Debit Card
 Unlimited withdrawals from any Jana Small Finance Bank
ATMs across India

 Up to 10 Free Transactions per month at other Bank ATMs

Mobile Banking App  Mobile Banking App to perform Fund Transfers

comfortably

Expense Management  Module available in Mobile Banking App to manage your

finances efficiently

Statement of account  Monthly E-statement will be sent to customers

 Physical Statement will be sent to customers every 6

months

Cheque Book  Zero Issuance Charge on cheque books

Eligibility Criteria

For all Indian Citizens above the age of 18

BSBDA

Basic Savings Bank Deposit Account (BSBDA) by Jana Small Finance Bank is a ‘Zero Balance’
account packed with basic banking facilities. The objective of offering BSBDA is to provide
Bank Accounts to those who do not have it and thereby support and enhance Financial Inclusion.

While anybody / all can open BSBDA, a person with BSBDA account will not be eligible for
opening any other savings account with Jana Small Finance Bank. If a customer has any other
existing savings account, he / she will be required to close it within 30 days from the date of
opening a BSBDA.

Key Benefits

FEATURES BENEFITS

Average Monthly Balance  Nil

Debit Card  RuPay Classic Debit Card for withdrawals / transactions

Mobile Banking App   Mobile Banking App to perform funds transfer comfortably

Eligibility Criteria

Applicants must be Resident Indians to be eligible to apply for BSBDA.

Loans:

Jana Small Finance Bank values your dreams, and business ambitions. To help you fulfill them,
we bring you a variety of loans at attractive interest rates, and also make it easy for you to avail
them. You can choose the one that best fits your need, and suits your convenience.
Home Loan:

Jana Small Finance Bank offers home loans which are designed to fulfill the dream of housing
finance/mortgage requirements. You can avail Home Loans for Resale purchase/ flat or
apartment purchase/ residential plot purchase plus construction/self-construction and even for re-
financing existing loans you may have availed from other banks or housing finance companies.
Apart from this you can also avail Loan against property (LAP) and loans for purchase of
commercial property/shops.

Key Benefits

FEATURES BENEFITS

Loan Amount &  Avail maximum Loan up to 35 lacs for a tenure of up to 20 years
Tenure

Multiple variants You can avail home loan for a variety of purposes based on your requirement
such as:

 Purchase a house / flat

 Purchase a plot for construction of a house
 Balance Transfer & Top-Up
 Loan Against Property
 Commercial Purchase
 Home Improvement

Attractive Interest We offer the following interest rates:

Rate
 Housing Loan - 14%-15% p.a.
 Non Housing Loan - 17% -20% p.a.

Savings Account  We offer Zero balance Jana Bank Savings Account along with Debit Card
 at 5% interest with ease of repayment and savings with attractive rate of
interest.

Convenient  Minimal Documentation and Doorstep Service leads to swift processing

Banking Services of your loan documents.
 Safe custody of property documents
 Thorough due diligence on the title of the property
 Balance transfer of existing loan with additional top up

Insurance Facility  Avail Credit Life Insurance for applicant and co-applicant

Subsidy  Avail subsidy up to ₹ 2.67 lakhs under Pradhan Mantri Awaas Yojana

Eligibility Criteria:

 Both new and existing customers of Jana Small Finance Bank can avail Home Loan.
 Any self-employed professional, self-employed non-professional & salaried professional
can avail Home Loan from us.
 Professionals with cash income can also apply.
 Minimum household income of Rs.10,000 per month
 Minimum 25 years of age and up to 75 years during loan maturity

Group Loan:

Jana Small Finance Bank's Group Loan is designed to extend loan facilities to women, with the
objective of helping them meet their financial needs.
Key Benefits

FEATURES ATTRIBUTES

Loan Amount  Minimum amount is INR 15,000

 Maximum amount is INR 60,000

Age of Applicant  Between 18 to 58 years

Loan Tenure  Maximum 24 months

Security  Group guarantee

Processing Fee  0 - 2% plus applicable GST

Interest Rates  Enjoy highly competitive interest rates ranging from 22% - 26% p.a.

Eligibility Criteria:

Applicants must meet the following requirements to be eligible for the loan:

 Should fulfil KYC documents requirements

 Age should be between 18 to 58 years
 Should not have an adverse credit record
 Should meet the acceptable credit norms according to Jana Small Finance Bank
 Should be part of a group of customers who are willing to guarantee each other for the
repayment of loan.
Required Documents:

 Primary ID: Aadhaar

 Secondary ID: PAN card / Form 60

 In case of non-availability of PAN card, customer needs to submit Form 60 along with
the one of the following OVDs (Officially Valid Documents)
o Passport
o Voter ID card
o Driving licence
o NREGA (National Rural Employment Guarantee Act)
o Letter issued by National Population Register containing details of name and
address

 Residence Proof:
o Any of the valid KYC documents
o Utility bill (not more than 60 days old)

Business Loan for Individuals:

Jana Small Finance Bank's Business Loan for Individuals is a loan offering for existing
customers and is designed to assist ambitious business owners who are looking to expand their
business. The objective is to fuel their growth and help them achieve their goals.

Key Benefits

FEATURES BENEFITS

Loan Amount  Minimum amount is INR 50,000

  Maximum amount INR 1 lakh

Salient Features  No collaterals required

 Loan disbursement into account
 Collections through NACH

Doorstep Banking Doorstep Service at every stage:

Services
  Onboarding
  Servicing
  Collection

Attractive Interest Rates  Enjoy highly competitive interest rates ranging from 25% - 26%
p.a.

Eligibility Criteria:

 Existing customers of Jana Small Finance Bank who have completed 18 months
 Successfully running the business since last 2 years

Agri Individual Loan:

Agri Individual Loan offering by Jana Small Finance Bank is designed to help our customers
engaged in Farming/Allied Agricultural activities to maintain or expand their existing set-up.

Key Benefits

FEATURES BENEFITS

Loan Amount  Minimum amount is INR 60,000

 Maximum amount is INR 1.5 lakhs
 Insurance Facility for Individual  Credit Life Insurance
Loan

Doorstep Banking Service Doorstep service at every stage:

 Onboarding
 Loan disbursement
 Collection
 Servicing

Attractive Interest Rates  Enjoy highly competitive interest rates of 24% - 26%

p.a.

Loan Tenure   12 to 36 months

Eligibility Criteria

 Existing customers of Jana Small Finance Bank.

 Customers new to Jana Small Finance Bank and involved in agricultural activities.
 Applicants should be residents of the current village / city for minimum 2 years and have
an agricultural set-up.

Gold Loan:

Gold Loan from Jana Small Finance Bank helps you unlock the true potential of your idle gold.
With minimal documentation, quick disbursement, and complete safety of your gold, Jana Gold
Loan is the easiest and quickest way to get funds for your immediate personal and business
requirements. We offer loans as low as INR 10,000 at attractive interest rates. Visit us to know
more about our Gold Loan offering and enjoy quick disbursal of loan amount.
Key Benefits

FEATURES BENEFITS

Convenience  Avail Gold loans as low as INR 10,000 and enjoy flexible
repayment options
 Avail instant cash upto INR 2 lakh
 Repay loans with quarterly, half-yearly and yearly bullet loans

High Per Gram Rates  Get more loan amount with the same quantity of gold. We offer one
of the highest per gram rates.

Instant  Enjoy Gold Loan in the quickest time

Disbursements  Both Cash Disbursements (upto INR 2 lakh) and Funds Transfer
options are available

Safety of your  Gold that is pledged is kept safely in our Bank Vault
Ornaments

Attractive Interest  Enjoy Gold Loans at attractive rates

Rates

Transparent Pricing  No hidden charges

 All our Gold loan rates and charges are communicated to the
customer in writing

Eligibility Criteria

Indian Citizens aged from 18 to 79 years

Home Improvement Loan:

Home Improvement Loan from Jana Small Finance Bank is designed to help you carry out all
your home improvement tasks. This loan offering is for existing customers and provides the
desired funds at attractive interest rates.

Key Benefits

FEATURES BENEFITS

Loan Amount  Minimum amount is INR 60,000

 Maximum amount is INR 1.25 lakhs

Salient Features  No collaterals required

 Loan disbursement into account
 Collections through NACH

Doorstep Banking Doorstep Service at every stage:

Services
 Onboarding
 Servicing
 Collection

Attractive Interest Rates  Enjoy highly competitive interest rates ranging from 23% -
24% p.a.

Eligibility Criteria

 Existing customers of Jana Small Finance Bank who have completed 18 months
 House owner

Agri Group Loan:

Agri Group Loan offering by Jana Small Finance Bank is designed to help you meet the financial
requirements of your farm, dairy business and other allied agricultural activities.
Key Benefits

FEATURES BENEFITS

Collateral Free Agricultural Loan  Minimum amount is INR 25,000

 Maximum amount is INR 65,000

Group Loan  Minimum 3 members

 Maximum 20 members

Insurance Facility for Individual  Credit Life Insurance

Loan

Doorstep Banking Service Doorstep service at every stage:

 Onboarding
 Loan disbursement
 Collection
 Servicing

Attractive Interest Rates  Enjoy highly competitive interest rates of 24% - 26%

p.a.

Loan Tenure  12 to 24 months

Eligibility Criteria:

 Existing Jana Small Finance Bank loan customers with minimum 6 months vintage.
 Customers with minimum 3 group members involved in Agricultural activities, residing
in the same village.
 Applicant should be a resident of the current village / city for minimum 2 years and have
an agricultural set-up.
Interest Rates for Sweep Deposits

Terms and Conditions:

1. Interest is calculated on Simple Interest basis.

2. For detailed sweep deposits Terms & Conditions and schedule of charges for the Current
Accounts please visit on www.janabank.com
Terms and Conditions:

1. The interest is computed based on the actual number of days in a year i.e. 365 days for a non-
leap year and 366 days for a leap year. The tenor of Deposit is calculated in number of days.

2. The above card rates are applicable to deposits less than INR 2Crore.

3. For interest rates on deposits of INR 2 Crore & above, please contact the nearest branch of
Jana Small Finance Bank.

4. In case of premature withdrawal of the deposit, interest will not be paid at the originally
contracted rate. In such cases interest will be paid at the applicable rate of interest for the
duration which the deposit is maintained with us minus premature withdrawal penal rate
asfollows:
a. Fixed Deposit less than INR 200 Lakhs – 0.5%

b. Fixed Deposits greater than or equal to INR 200 Lakhs – 1%

5. For all Non-Cumulative Fixed Deposits, interest is calculated on Simple interest basis. Interest
payouts are as per financial year: Monthly Interest payouts will be on 1st of every month,
Quarterly Interest payouts will be on the 1st of every quarter, Half yearly payouts will be on 1st
October & 1st April and Annual interest payouts will be on 1st April irrespective of the date of
booking.

Interest rates for recurring deposits

Terms and Conditions:

1. The interest is computed based on the actual number of days in a year i.e. 365 days for a non-
leap year and 366 days for a leap year. The tenor of Deposit is calculated in number of days.

2. In case of premature withdrawal of the recurring deposit, penalty of 0.5% will be applied on
the applicable rate of interest for the duration which the deposit is maintained with us.

3. For delayed and/or missed monthly payment: a. A Penalty of ₹ 1.5 per ₹ 100 on the
instalment amount will be levied b. This penalty will be levied on actual basis i.e. on the number
of days of delay c. Grace period of 5 days will be provided to the customer to make the
instalment payment to avoid the penal charges
4. Bank reserves the right to close the recurring deposit in case the customer misses 5
consecutive recurring deposit instalments.

5. The minimum tenor of Recurring Deposit should be 6 months. 6. The minimum instalment
amount should be ₹ 100. 7. The instalment amount should be in multiples of ₹ 100.

Interest Rates and Slabs for all Savings Bank Accounts

Note:

1. Interest will be calculated on a daily product basis

2. The interest is paid / credited to savings account on quarterly basis on 30th June, 30th
September, 31st December and 31st March each year.

Interest Rates for Loans:

Online Banking
Online banking services from Jana Small Finance Bank let you bank at your convenience, from
the comfort of your home or office. We value your time and hence bring you convenient and
secure online transactions for funds transfer, shopping and more.

Mobile Banking

Jana Small Finance Bank's mobile application allows customers to access their bank account
anytime, anywhere. The Jana Mobile Banking App is smart, fast, easy and secure, and brings you
online banking transactions at your fingertips.

With the convenience of 24/7 banking on the go, smartphone users can check account balances,
view account summary, transfer balances and much more, without the need of physically visiting
the bank branch.

To download Jana Mobile App on your smart phone, follow these simple steps: Go to Google
Play Store/ App Store and search for the “Jana Bank Mobile Banking” App. Download the app
and install it on your smartphone.
Key App Features

FEATURES OPTIONS AVAILABLE

Fund Transfer  Within Jana Bank Account

 Own Linked Accounts

 Other Bank Account Through IMPS-IFSC Code

 Other Bank Account Through NEFT

 Other Bank Account Through RTGS

Payee Management  Add Same Bank Payees

 Add Other Bank Payees

 View My Registered Payees Using URN

 Delete Payee

Favourites  Set Favourite Accounts

 Set Account Nickname

Deposits  Snapshot

 Open /Close FD

 Open/Close RD

 Detailed Statement - FD

 Account Detail

 FD/RD Advices
Transaction History  Scheduled Transactions

 Completed Transactions

 Payment Summary

Service Request  Status Inquiry

 Configure/Update

 Stop Cheque

 Cheque Book Request

 Change Card PIN

 Cheque Status

 Block Card

 Get New Products

Recharges  Recharge Prepaid Mobile

 Recharge DTH Connection

 Data Card Recharge

 De-Register

 Register

Smart Budget  Set New Budget

 Download Statement

 View Dashboard
 Settings  Change MPIN

 Security

 Expense Management

 De-Register From MB

Others  FAQs

 Mail Box

 Locate Us

 Terms and Conditions

 About Us

Jana Mobile App is relevant only for Individual Savings Account and Current Account
proprietorship for Jana Small Finance Bank customers.

Risks and challenges:

Getting loans to such people in a viable manner “is a very people-intensive business and the
physical contact with people is very important,” says Radhakrishnan. Janalakshmi employs about
10,000 field staff who get to know the borrowers and offers loans.

The problem isn’t demand: The challenge is running a sustainable business collecting Rs 1,000
every month from millions of borrowers even as it adds between 300,000 and 400,000 new
borrowers every month. This is where technology plays a strong role in ensuring viability by
keeping costs low.

Unitus Capital’s Savage says: “They have consistently been growing at over 100 percent per
annum. This naturally creates many sticky wickets, including human resources, maintaining
credit discipline and sustaining culture. It will take continued vigilance to ensure this remains the
case.”

In the long run, Janalakshmi will continue to bring financial inclusion, but also look at ‘financial
adjacencies’. For instance it could look at low-cost housing or public toilets but not large projects
like metro rail, which will remain the domain of big banks. Says Radhakrishnan: “Over a period
of time, microfinance, the way we do it today, will become less and lending to enterprises,
affordable homes and public finance verticals will increase. Then it will be a more distributed
business.”