Communication

390 minutes

Module Objectives:
• To develop strategies and practice effective communication in a variety of contexts (at home, in
the workplace, in the community).
• To understand the many styles of communication that exist.
• To practice assertive communication and developing “I” statements.
• To understand the communication is much more than just words, but it also includes tone, body
language and active listening.

Acknowledgements: The activities and messages in this module are adapted from Better Work, CARE
International/Walmart’s Women in Factories Program, Gap Inc. P.A.C.E. and HERproject. The content
was compiled and edited by the advisory practice of the International Center for Research on Women
(ICRW).

Module Overview:

Lesson Duration Topics Covered Materials Needed

(minutes)
1. Overview and 90 • Elements of communication: • Flip chart
Process of verbal, tone, body language • Marker
Communication • Effective communication • Process of Communication
• Process of communication Chart (RM-1)
• Drinking cup
• Water
• Character Cards (RM-2)
2. Communication 90 • Four communication styles: • Flip chart
Styles and “I” passive, aggressive, passive • Marker
Statements aggressive, assertive • Communication Styles
• “I” Statements Scenario Cards (RM-3)
3. Active Listening 60 • Definition of active listening • Flip chart
• Benefits and importance of active • Marker
listening • Active Listening Scenario
• Application of active listening Cards (RM-4)
techniques
4. Communication 90 • Link between gender, power and • Flip chart
and Power Dynamics communication • Marker
• Connection between power • Gender, Power and
hierarchy in the workplace and Communication Scenario
communication Cards (RM-5)
• Communication in the community • Gender and Power Scenario
Cards (RM-6)
5. Communication at 60 • Communication procedures in the • Two pictures (for drawing
Work workplace and their importance activity)
• Grievance procedures • Sheets of paper
• Pens/pencils
• Workplace Communication
Role Play (RM-7)

1
 • Handout on workplace
grievance procedures and
appropriate contact
information
• Handout on workplace
communication procedures

Note to trainer: Throughout this module, participants are asked to identify barriers or challenges they
face to achieve effective communication and to portray their messages/opinions to others, particularly
those who may have more power than them or who may have preconceived judgements or assumptions.
Refer to Part III in the Practitioner Guide on facilitation tips for guidance on supporting participants to
brainstorm how to overcome obstacles.